Five Stars for Rudi, this agent was extremely helpful and found a resolution which ensured that this issue was solved quickly and without delay. I was very let down by the agents on the phone with my... See more
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I’ve had a genuinely positive experience with Huddle Energy, and I want to highlight the outstanding support I received from Jess. Her professionalism, clarity, and speed of response were excepti... See more
Company replied
I recently moved into a new house and I needed support in setting up everything correctly. I have been in contact with Luke and his customer service is fantastic! He was patiently explaining everythin... See more
Company replied
Absolutely awful and disgusting company, messed us around numerous times, even sending multiple bills for different amounts for the same time period! Countless agents telling us all different things a... See more
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Company details
Written by the company
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Written by the company
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Contact info
Gable House, 239 Regents Park Rd, N3 3LF, London, United Kingdom
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3.4
Average
1K reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great customer service
I had some issues with my meter readings and their appropriate bill. Craig was very useful in ironing out those issues
Thank you
7 November 2025
Unprompted review
Reply from Huddle
Hi Jacob,
Thank you for the 4* review!
We're delighted to hear you received great customer service.
It's fantastic that Craig was able to be so useful in ironing out the issues you were having with your meter readings and the appropriate bill. We will make sure to pass along your kind feedback to him!
Best Wishes,
Team Huddle
Great customer service
Jada was very helpful and understanding. She helped me resolve my problem and was quick to reply to my emails.
6 November 2025
Unprompted review
Reply from Huddle
Hi Jada,
We are so pleased to hear that Jada was not only quick to resolve your problem but also provided a genuinely helpful and understanding experience via email.
We'll be sure to pass your kind words on to her.
Best Wishes,
Team Huddle
Billing query sorted
Called them with a query about billing which they sorted really quickly. Craig was really clear and helpful and got everything fixed.
6 November 2025
Unprompted review
Reply from Huddle
Hi Tony,
Thank you for the 5* review!
We're thrilled to hear that Craig was able to resolve your billing query so quickly and clearly. We'll be sure to pass your kind words on to him.
Best Wishes,
Team Huddle
Just spoke to huddle for the 6th time…
Just spoke to huddle for the 6th time to resolve one issue, this guy was especially unhelpful, sounded younger, seemed like he didn't want to help me at all, this company sucks, never even signed up to them and still getting overbilled by them somehow
3 November 2025
Unprompted review
Reply from Huddle
Good afternoon,
Thank you for taking the time to share your experience. We are sorry to hear that you are unhappy with the service you received.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Manny was very helpful sorting out my…
Manny was very helpful sorting out my new account
31 October 2025
Unprompted review
Reply from Huddle
Hi Thomas,
Thank you for the 5-star review!
We're so glad to hear that Manny was very helpful in sorting out your new account. It’s always our goal to make the setup process as smooth as possible, and we appreciate you taking the time to recognize his efforts.
We'll be sure to share your excellent feedback with Manny and the rest of the team!
Best Wishes,
Team Huddle
Joel from sales made things seamless…
Joel from sales made things seamless and was really friendly!
30 October 2025
Unprompted review
Reply from Huddle
Hi Hannah,
Thank you for the 5-star review!
We're thrilled that Joel from our sales team made your experience so seamless and friendly!
We'll make sure to pass your kind words along to him!
Best Wishes,
Team Huddle
Great and easy to use service which…
Great and easy to use service which took away a lot of stress.
25 July 2025
Unprompted review
Reply from Huddle
Hi Nick,
Thank you for the 5* review!
We're thrilled that you found our service great and easy to use and that we were able to take away a lot of stress for you. That's exactly what we strive for!
Best Wishes,
Huddle
Very easy payment process
Very easy payment process, I could either pay online via their website or use their BACS. Never had any problems and if I wanted to follow up with their team if payments went through their very fast with replying. Inexpensive and student friendly!
27 October 2025
Unprompted review
Reply from Huddle
Hi Danah,
Thank you for the 5* review!
We're delighted you find our payment options (online/BACS) and our follow-up communication so easy and fast. We appreciate you taking the time to leave such positive feedback.
Best Wishes,
Huddle
Easy to contact
Easy to contact
However would say over priced
Was with them for 2 years for living in a uni student house, as it was all package bills and easy to navigate
17 July 2025
Unprompted review
Reply from Huddle
Hi Emma,
Thank you for taking the time to share your experience.
We would love to know what we could do to turn your experience into a 5-star one! Please feel free to email us at info@huddle.uk.com with the subject line “Google Feedback.”
Best Wishes,
Team Huddle
Don’t waste your time and money
They are so hard to work with a make too many errors to be worth paying more for.
If you are just doing gas and electric through them, it is so much simpler and cheaper to just do it through the energy supplier.
As a house we had countless emails from them saying we are overusing, we went online to check an we were in credit.
27 October 2025
Unprompted review
Reply from Huddle
Hi Alex,
Thank you for taking the time to share your experience. We are sorry to hear that you are unhappy with the service you received.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Absolute rip off
Absolute rip off, I got the Final Statement from them today, to find out they were charging us a daily standing charge for electricity at "Standing Charge (excl. VAT): 338 days @ £3.8494 per/day" and a daily standing charge of gas at "Standing Charge (excl. VAT): 338 days @ £5.2709 per/day", standing charges are normally below 50p!!
24 October 2025
Unprompted review
Reply from Huddle
Good afternoon,
Thank you for taking the time to share your experience.
It appears that your account may have been on our Unlimited Service. With this plan, you are not billed based on your energy usage. Instead, the cost of your energy is included in a daily standing charge, which covers your unlimited consumption - you will notice that alongside your standing charge, your charge for your actual consumption was £0.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Entirely unhelpful
Entirely unhelpful. Endless calls and emails, clear meter readings, but just can't (or wouldn't) correct the bills. Very disappointing.
24 October 2025
Unprompted review
Reply from Huddle
Hi Puneet,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
A member of our complaints team will be in touch shortly to review your account, and we hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Huddle utilities worst company in existence and complaint dept
As a landlord tried to close account paid £27.17 back several months ago.I than get an email to pay £47.20 .I than had to send proof of payment.when calling to find out opening time changed from 9.00am to 10.00am spoke to George whom told me £7.00plus late payment of £15 added when i never received any emails wanted to speak to a manager only to be told none available.
22 October 2025
Unprompted review
Reply from Huddle
Hi Harjinder,
Thank you for taking the time to share your experience.
We are sorry to hear that you had issues with your account. We can see that you have since resolved this issue directly with our Credit Control team.
If anything remains unresolved, please feel free to email info@huddle.uk.com with the subject line “Trustpilot Complaint”, and we will make sure your case is reviewed as a priority.
Best Wishes,
Team Huddle
Huddle has made it very convenient for…
Huddle has made it very convenient for myself as a landlord to pay the bills.
21 October 2025
Unprompted review
Reply from Huddle
Hi Sadiya,
Thank you for taking the time to leave a review!
We appreciate your positive feedback ⭐
Kind regards,
Team Huddle
Fake bills, switch delays, and false debt threats — avoid Huddle.
I moved into my flat on 12 Apr 2025 with a reading 16251 and Huddle immediately raised a fake £900 bill using wrong estimates. They then blocked my switch to Octopus until that bogus bill was “settled.”
Even after I paid everything up to 11 Jul (reading 16902) and switched on 1 Aug (final 16985) — which matches Octopus’s record — they never issued the promised final bill.
Instead, they’ve sent debt recovery and court letters based on another wrong estimate (17274).
I have all the proofs — bills, readings, and emails. Completely unprofessional and distressing experience. Avoid Huddle at all costs.
17 October 2025
Unprompted review
Reply from Huddle
Hi Ranjeet,
Thank you for taking the time to share your experience.
We are sorry to hear that you are unhappy with your billing experience.
Having reviewed your account, we are unable to locate a bill or any correspondence showing an amount of £900. If you could please send any proof of this to info@huddle.uk.com, we would be happy to investigate this further for you.
Our initial objection to the switch occurred because the previous occupants were still in contract with us. Once we were made aware of the change of tenancy in June, the account was updated accordingly. The subsequent request to leave in August was promptly accepted.
From our records, your billing has been based on the following meter readings:
April – 16251 kWh
June – 16796 kWh
July – 16902 kWh
August – 16985 kWh
We bill on a month to month basis. Your July invoice included your mid month meter reading and an estimated meter reading of 17274 kWh up to 31/07/25.
Please note that estimates are not generated by individual companies, they are industry-provided figures known as Estimated Annual Consumptions (EACs), calculated using several factors such as property size, location, and historical usage.
As shown in your August bill, you were subsequently invoiced up to 16985 kWh, meaning the earlier industry estimate was corrected once your actual reading became available.
Based on the records available, we can confirm that you have been billed accurately for your energy usage between April 2025 and August 2025.
A member of our complaints team will also be in touch shortly to review your account, and we hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Ridiculous interest rate
House got automatically switched to Huddle for a very short period of time (not the company we were going with but that contract didn't start until a month after moving in so we got sent to Huddle for some reason). Bill was somewhere around £12 - now it's suddenly over £120. Granted I should've gotten around to it sooner, but that interest rate is frankly ridiculous.
17 October 2025
Unprompted review
Reply from Huddle
Good afternoon,
Thanks for taking the time to share your experience.
From what you have described, it does not seem consistent with our processes or the typical account at Huddle.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
Best Wishes,
Team Huddle
I had a number of queries with an account
I had a number of queries with an account and Jess was always quick to respond and dealt with the issues raised very swiftly. Excellent Customer Service. Thank you Jess
16 October 2025
Unprompted review
Reply from Huddle
Hi Jonathan,
Thank you for taking the time to leave a review.
We are thrilled to hear that Jess was able to assist you quickly and efficiently.
We will be sure to pass on your thanks to her. Your feedback means a lot to us!
Best Wishes,
Team Huddle
Paying bills without using the utilities
I am not staying the house for the last 4 months, but I am still paying the bills without using a single utility, because my name is in the contract.
15 October 2025
Reply from Huddle
Hi Bhaskar,
Thank you for taking the time to share your experience. We are sorry to hear that you are unhappy with the service you received.
Unfortunately, we are unable to see any recent correspondence with our team that relates to your review. To ensure your concerns are addressed, a member of our complaints team will be in touch shortly to discuss this further.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
A very helpful member of the support…
A very helpful member of the support team named Tolu helped me to quickly and effectively deal with an issue.
15 October 2025
Unprompted review
Reply from Huddle
Hi Holland,
Thank you for taking the time to share your feedback! We are so pleased to hear that Tolu was able to help you ⭐
We will be sure to pass on your kind words!
Best Wishes,
Team Huddle
💜
Great support from the huddle team
We always get great support from the team at huddle. They are very personable, very speedy to reply to queries, and extremely helpful
(Today it was Emre who helped me)
14 October 2025
Unprompted review
Reply from Huddle
Hi Rachel,
Thank you for your feedback!
We are happy to hear that you have had such a positive experience with our team, and we will be sure to pass your praise on to Emre.
We always strive to provide speedy, helpful, and personable support, and it’s wonderful to know that it’s making a difference.
We look forward to continuing to support you in the future!
Best Wishes,
Team Huddle 💜
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