Amazing customer service for a product issue I had. Addressed the issue within hours above and beyond what I could have ever imagined. In this day and age of companies focusing on profits above cust... See more
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Huckberry is an independent online retailer and magazine for those who love adventure. We're a team of 80ish based in Austin, Texas with offices in San Francisco and Columbus, Ohio. Over a million and a half young, active professionals trust us as their leading resource for emerging brands, gear, and lifestyle inspiration.
Contact info
Austin, United States
- 1-855-325-8998
- support@huckberry.com
- huckberry.com
Replied to 26% of negative reviews
Typically replies within 24 hours
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The customer service was amazing and I…
The customer service was amazing and I am very happy that there are still companies like this.
Great quality products
Great quality products, grear selection.
In my case had to return a pair of rrl jeans (didnt fit) made the return easy and fast. Within 24hrs my account was credited.
excellent customer service
excellent customer service. solved all the issues quickly. went above and beyond.
Customer service is a 10/10
Customer service is a 10/10! I made an embarrassing mistake and purchased 2 of the same thing… when I saw how much my card was charged I thought my discount wasn’t honored so I reached out. They kindly let me know the discount was applied but I accidentally bought 2 and helped me!
Huckberry has great costumer experience
Huckberry has great costumer experience
Prompt helpful and generous
Shop Different, Look cooler
Always has the best, coolest and newest product on the market for the casual man. If you’re looking for variety, uniqueness, and swagger start here. Everything you could need for guy who enjoys life outdoors but wants to look like he wasn’t raised outdoors, in the wild.
Good clothes with good humans behind them.
I’ve purchased clothes from Huckberry a couple of times. Great Clothes, long lasting, stylish, and comfortable. This last time I purchased a different size on a couple of items; long story short, I needed to exchange and during that process one pair of pants didn’t get credited. I contacted customer support and a resolution took place extremely quick. It’s nice to find good clothes with outstanding support.
Great customer service and great clothes!
The pants I bought had a hole in them after ten months of wear. I figured I’d try to see if they could do anything and they SENT ME A NEW PAIR FOR FREE! Great customer service and I love their clothes. Will buy from them again!
The Huckberry service team quickly…
The Huckberry service team quickly addressed my small, but important, issue I had with my order. Clear communication and swift action is rare these days in customer service. I will be a repeat customer of Huckberry.
Customer Support
I've contacted Customer Support I think twice. Once for a shipping issue and once for a quality issue with the stretch selvedge jeans. Both times they simply rushed shipped a new item, no problem. No hassle. And the jeans issue was minor. I didn't know what to expect - but they took care of it.
Huckberry has theeee most top notch…
Huckberry has theeee most top notch customer service. I cannot say enough good things about the team and the way they ACTUALLY care about their customers. It is so rare for companies anymore to operate this way and I am so appreciative anytime I have a question or need help with something. THEEE BEST CUSTOMER SERVICE and it keeps me coming back!
Excellent service 100% of the time
I emailed the customer service team with a question about timing of a shipment of an order I was going to place.
I received a prompt reply with a thorough explanation that allowed me to make an informed decision about when to submit my order so I would receive it after I returned from a trip.
Great customer support
Had an issue with shipping and the support team quickly addressed my ticket and exceeded expectations
Package was never delivered and have…
Package was never delivered and have yet to hear back from anyone at Huckberry.
Best Customer Service
Huckberry has the best customer service out there. Had a small issue with my order outside their normal business hours. I sent an email explaining the issue and by the next day the issue was solved. Highly recommend their site and service!
Upon coming across an issue in a…
Upon coming across an issue in a manufacturing defect for an ordered item, an email to Customer Service spurred an immediate response and corrective action.
Had a problem with a pair of shoes so I…
Had a problem with a pair of shoes so I reached out to the customer service email for Huckberry. Super prompt reply with a clear timeline on how to resolve. Follow up was timely and completely satisfactory. Thanks Huckberry for taking control even though the situation was not perfect! Cheers
Huckberry’s customer service truly went…
Huckberry’s customer service truly went above and beyond. They followed up quickly on the original issue and even reached out again with a thoughtful reminder that they were still committed to helping. I genuinely appreciated the care, attention, and support the Huckberry team extended throughout the process, and their generous resolution was incredibly helpful.
Huckberry Team Rocks!
The Huckberry team always goes above and beyond in making sure the customer gets the support they need. There was an immediate response to get me the correct item I ordered and made things so easy.
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