While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, highlighting their responsiveness and dedication to resolving issues. Many people appreciate the significant improvements in customer service and communication, noting that queries are handled effectively and promptly. The service provided is often described as excellent, with consumers valuing the team's willingness to collaborate and tailor operations for greater efficiency. However, some people were dissatisfied with the service, citing poor communication, a lack of transparency, and inconsistent service quality, particularly regarding strategic foresight and operational issues like fulfillment delays and incorrect invoices. A few other people also felt that customer support was unresponsive or provided generic, unhelpful answers, and mentioned difficulties reaching support and high staff turnover.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Customer service

People report positive experiences with customer service. Many customers praise the responsiveness,... See more

Response time

Customers had positive experiences with response times. Many reviewers highlighted the quick and efficient... See more

Service

Users describe positive interactions with service, highlighting its significant improvement over time,... See more

Technology

Consumers find technology to be positive. Many reviewers praise the technical team, especially Maximillian,... See more

Based on these reviews

Rated 4 out of 5 stars

Maxamillian was very quick to reply and very helpful. My issue was resolved and for Maxamillian I would give five stars, however the review is for the total experience which was slightly frustrating a... See more

Company replied

Rated 4 out of 5 stars

We have worked with Huboo for about four years now and the staff are very professional, helpful and efficient. The online dashboard is clear and easily to use.

Company replied

Rated 4 out of 5 stars

We’ve been working with Huboo since 2022, and our overall experience has been positive. Their service has noticeably improved over the past couple of years, and we’ve seen steady progress in both ef... See more

Company replied

Rated 4 out of 5 stars

We enjoy working with Huboo, our account manager is incredible and super responsive, which is pivotal to resolving any logistics issues and we appreciate all that they do for us.

Company replied


Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service
  3. e-Commerce Agency
  4. e-Commerce Service
  5. Logistics Service

Written by the company

Huboo is an eCommerce fulfilment partner using great people and smart technology to enable businesses to grow. We enable businesses to outsource the complications of fulfilment, effortlessly integrating with the world’s most popular sales channels and marketplaces. From our technology, to our warehouses, to our people, we help your business grow in the right way. Businesses grow with Huboo.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Suzanne Clark from Huboo is the…

Suzanne Clark from Huboo is the definition is "getting things done!"

Couldnt have asked for a better customer account manager. She gets it and then gets it done. No questions asked.

She is also always willing to go the extra mile for our brand!

13 February 2026
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Willie,

Thank you so much for your kind words! We're thrilled to hear about your positive experience.

We'll pass your lovely words on to Suzanne! We'll always go the extra mile for you, and we look forward to continuing to be a reliable partner for your fulfilment operations.

Best wishes,
The Huboo Team

Rated 5 out of 5 stars

A Dependable Fulfilment Partner

We’ve had a great experience working with Huboo, especially their current customer support team. The professionalism, responsiveness, and clear communication really stand out.

They handle matters efficiently and take ownership, which makes a big difference in fulfilment operations.

A reliable partner and a pleasure to work with.

5 February 2026
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Kazim,

Thank you so much for taking the time to leave a review! We're thrilled to hear your experience with our customer support team has been so positive.

We truly value our partnership and look forward to continuing to support your fulfilment needs.

Best wishes,
The Huboo Team

Rated 5 out of 5 stars

Suzanne is very helpful

Suzanne is very helpful, warm and caring. She follows up on issues to find more information when needed and always makes sure to find solutions to her clients' problems. She has a reassuring manner and backs her clients.

10 February 2026
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Hajar,

Thank you for your kind words! We’re thrilled to hear that Suzanne’s helpful approach has made a difference.

Looking forward to helping you reach new milestones!

Best Wishes,
The Huboo Team

Rated 5 out of 5 stars

Great customer support

Great customer support! Sofi has been so great to work with. Very responsive and friendly and quickly gets to the bottom of an issues that may arise. We really appreciate the partnership with the great people at Huboo.

4 February 2026
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Adam,

We’re delighted to hear about your positive experience, and we’ll make sure your feedback is shared with Sofi.

Being responsive, friendly and solution-focused is exactly what we aim for.

Best wishes,
The Huboo Team

Rated 1 out of 5 stars

Contacted them three times about…

Contacted them three times about returning my stock and I haven't had a reply, or the stock back. Check out what happened with them before. Beware.

24 November 2025
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi James,

We’ve reached out through Trustpilot to request your contact details so we can investigate your case. We’d appreciate it if you could provide them.

Kind regards,
The Huboo Team

Rated 5 out of 5 stars

Suzanne our Superstar!

Suzanne our customer service agent is fantastic and always is on hand to help and get our problems resolved and quickly too. She keeps us with Huboo! Keep it up we really appreciate it at Oily HQ!

2 February 2026
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Cameron,

Thank you for choosing Huboo as your logistics partner. We’re thrilled to hear that Suzanne has been so helpful.

We’ll be sure to pass along your message to her.

Best Wishes,
The Huboo Team

Rated 5 out of 5 stars

Had a few technical challenges and…

Had a few technical challenges and Maximillian was an absolute superstar sorting this out for me!

22 January 2026
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Misha,

We're thrilled to hear that Maximillian was able to help. We really appreciate your feedback and look forward to supporting your business!

Best wishes,
The Huboo Team

Rated 5 out of 5 stars

Suzanne C has been an absolute standout…

Suzanne C has been an absolute standout in customer service. She’s incredibly pragmatic, solutions-focused, and communicates with clarity and confidence. She doesn’t just respond to issues, she actively thinks them through and gets things done. I would trust her with any task and know it would be handled thoughtfully and efficiently. A real asset to any team.

14 January 2026
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Oliver,

Thank you for your kind words. Suzanne really lives the Huboo way of working. She thinks things through and gets things done.

We’ll make sure your message reaches her.

Best Wishes,
The Huboo Team

Rated 4 out of 5 stars

Professional and efficient

We have worked with Huboo for about four years now and the staff are very professional, helpful and efficient. The online dashboard is clear and easily to use.

13 January 2026
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Christopher,

We’re thrilled to hear that our team and dashboard have made your experience with Huboo smooth and efficient. We really appreciate your support over the past four years. Thank you for your kind words.

Best wishes,
The Huboo Team

Rated 5 out of 5 stars

Great service!

Working with Suzanne Clark has been a pleasure, extremely helpful and efficient at dealing with any issues or requirements we face when using Huboo as our logistics partner.

6 January 2026
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi,

Thank you for choosing Huboo as your logistics partner. We’re thrilled to hear that Suzanne has been so helpful and efficient.

We’ll be sure to pass along your message to her.

Best Wishes,
The Huboo Team

Rated 5 out of 5 stars

A successful Christmas 2025

A successful Christmas 2025; huge thanks to all the team at Huboo for supporting Whisky Me, and a particular shoutout to Marta for handling our last minute requests as if they were nothing.

1 December 2025
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Peter,

Thank you for your kind words! We’re thrilled to hear that you had a successful Christmas 2025.

We appreciate your trust in Huboo, and we’re looking forward to helping your business grow even more in 2026!

Best Wishes,
The Huboo Team

Rated 5 out of 5 stars

After quite a challenging start to our…

After quite a challenging start to our partnership, Daniel started working on our account and it’s been a game changer, top level service and always available to help when needed. Saved the day on many occasions. Thanks Dan!

23 December 2025
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi JB,

Thank you for your honest and thoughtful feedback! We’re really pleased to hear that Daniel stepping in made such a positive difference. We hope that things are now more stable and that we can continue to grow together.

Best Wishes,
The Huboo Team

Rated 5 out of 5 stars

Legends

Destiny, Anisah, Donovan and the team have been legends.

23 December 2025
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Ema,

Thank you for your kind words! Destiny, Anisah, Donavan and the whole team will be thrilled to hear they’ve made such a positive impact.

Best Wishes,
The Huboo Team

Rated 5 out of 5 stars

Victoria rocks!

Victoria is invaluable and has always responded to all our requests swiftly, resolving every issue we encountered efficiently. She is a brilliant account manager, and I absolutely love working with her!

23 December 2025
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Nikoleta,

Thank you so much for your kind words! We’re thrilled to hear that Victoria has been so helpful and responsive. We’ll be sure to pass along your message to her.

Best Wishes,
The Huboo Team

Rated 5 out of 5 stars

Quality service and built to scale

Huboo have been a valuable partner for Two Wombats, providing excellent client service and flexibility when needed. We wouldn't have been able to grow our business at the scale we have to date without their support and expertise. Marta, Sam and the team have been brilliant in supporting how our business operates and we look forward to a huge 2026 together!

22 December 2025
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Thank you for sharing such fantastic feedback! We’re delighted that Huboo has been a key partner for Two Wombats and that Marta, Sam and the team have been able to support your growth.

Best Wishes,
The Huboo Team

Rated 5 out of 5 stars

I can't thank Maximillian and the rest…

I can't thank Maximillian and the rest of the technical team enough. They always help me quickly. I know that when a problem is submitted to them, it will always be solved before I even realize it.

15 December 2025
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Oksana,

We’re thrilled to hear that Maximillian and the technical team have been so quick and reliable in helping you. It’s wonderful to know that you feel supported and confident that any issue will be resolved efficiently.

Best Wishes,
The Huboo Team

Rated 5 out of 5 stars

Excellent Partnership and Dedicated Support

Marta is definitely one of the most outstanding account managers we have worked with. He is always highly responsive and replies in a timely manner, which makes our collaboration very efficient. Marta is extremely responsible and consistently supportive of all our needs, always willing to go the extra mile to help us find solutions.

I am truly grateful for the excellent support he has provided over the past year, which has made a significant positive impact on our operations. I firmly believe that our partnership will continue to grow stronger, and I look forward to even more successful collaboration in the future.

19 December 2025
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Selina,

Thank you for taking the time to share your feedback. We’re delighted to hear about your positive experience working with Marta and the wider Huboo team, and to see the positive impact this support has had on your operations.

We truly value your partnership and look forward to continuing our successful collaboration in the years ahead.

Best Wishes,
The Huboo Team

Rated 5 out of 5 stars

Thank You Victoria

The Huboo team have gone from strength to strength, and I really appreciate their willingness to work through problems and come to the best solution for our business. A big shout to Victoria, who has really gone above and beyond for us this year, thank you for getting us back to a good place, and I look forward to working together in 2026. Keep up the good work.

19 December 2025
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Duco,

Thank you for your kind words. We’re glad to hear about your positive experience with the Huboo team and Victoria’s exceptional support. We truly value your partnership and look forward to continuing our successful collaboration.

Best Wishes,
The Huboo Team

Rated 5 out of 5 stars

Suzanne Clark has honestly been amazing…

Suzanne Clark has honestly been amazing to work with. During one of the busiest and most challenging periods at Huboo, she really came through for us and made sure our stock was booked in just in time for Black Friday. We know how hectic it gets around that time, which makes her support even more appreciated.

Suzanne was incredibly communicative throughout the entire process always quick to get back to us, keeping us updated, and making herself available whenever we needed help or clarity. Even when things felt difficult or time-sensitive, she stayed calm, proactive, and solution-focused, which made a huge difference for us.

We truly felt supported during a very high-pressure period, and Suzanne really came through for us when it mattered most. Her dedication and hands-on approach not only helped us through a critical moment, but also genuinely restored our confidence in working with Huboo. We’re extremely grateful for her professionalism and support. An absolute pleasure to work with.

26 November 2025
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Ishan,

Thank you for sharing your experience! We’re pleased Suzanne could support you during peak. Her proactive and solution-focused approach really makes a difference.

We appreciate your trust in Huboo. An absolute pleasure working with you too!

Best wishes,
The Huboo Team

Rated 5 out of 5 stars

We’ve been working with the Huboo Tech…

We’ve been working with the Huboo Tech team for 6 months they manage all our UK fulfilment. Order accuracy and dispatch speed have been consistently excellent, even during this peak period.

Communication is good — our account manager Dan is responsive, transparent, and proactive when issues arise. When we experienced a sudden volume spike, the Huboo team adapt quickly and helped us maintain delivery SLAs.

The warehouse systems integrate well with our e-commerce platform, and dashboard reporting gives us clear visibility over stock and performance. Overall, they’ve become a reliable extension of our operations and I’d happily recommend them to any growing brand

18 December 2025
Unprompted review
Huboo Tech logo

Reply from Huboo Tech

Hi Shoaib,
Thanks for the great feedback. We’re delighted to hear that the team has supported your growth so effectively, especially during the peak season. We’ll be sure to pass your comments on to Dan and the Huboo team.

Best wishes,
The Huboo Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look