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Hubbandwills Reviews 58

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TrustScore 4.5 out of 5

4.6

Fashion Accessories Store
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See what reviewers are saying

Rated 5 out of 5 stars

Tested and trusted, I have been using Hubbs and Wills hats for 6 good years. The authenticity is amazing, my daughter had sat on it on several occasions and the texture will always be the same. I just... See more

Rated 5 out of 5 stars

I HAVE TO SAY THAT IM SERIOUSLY IMPRESSED WITH THE QUALITY OF THE HATS, THE PRICING IS EXCELLENT AND DELIVERY WAS FAST. I HAVE NOW ORDERED 6 HATS IN TOTAL AND DELIGHTED. SERIOUS BRAVO TO THE HUBB AND... See more

Rated 4 out of 5 stars

I ordered 2 hats had a problem with one. I contacted them and was emailed instantly and order was rectified. Good product / good quality hats and great customer service. I would definitely recommend a... See more

Rated 5 out of 5 stars

Amazing service from start to finish! All items delivered on time and of great quality. I will be buying here again. I definitely recommend!

Company details

  1. Fashion Accessories Store
  2. Clothing Store

Written by the company

Hubb and Wills is a superior fashion brand based in the UK. We create our products using the best hands to craft superior quality items.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

58 reviews

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Rated 5 out of 5 stars

Tested and trusted

Tested and trusted, I have been using Hubbs and Wills hats for 6 good years. The authenticity is amazing, my daughter had sat on it on several occasions and the texture will always be the same. I just ordered 3 new ones and no single complaint of whatsoever, the delivery was superb, received next day with a premium packaging. I will be deffo order again once they have new stock.

28 June 2023
Rated 5 out of 5 stars

Great fit

Great fit, Great quality and great customer service. I've bought a couple hats and intend to buy more. I would highly recommend

5 July 2022
Rated 1 out of 5 stars

I paid £4.99 for next day delivery from…

I paid £4.99 for next day delivery from Tuesday 22nd of March and I received the parcel Monday 28th of March..

Several emails for my next day delivery charge of £4.99 to be refunded was ignored.. still haven't heard feom them till now, and they haven't refunded my £4.99.

5 April 2022
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Reply from Hubbandwills

Hi,

Sorry about this. There had been a recent change at our delivery partners, Hermes with their recent take over by Evri which affected the delivery times of orders.

I have arranged for the amount of £4.99 to be refunded to you on the card you paid with.

Sorry for any inconvenience caused.

Kind Regards

Hubb and Wills

Rated 1 out of 5 stars

Update to my review. I’m still yet to either receive the items or a refund. Ridiculous at this point. Terrible customer service and will definitely still not recommend.

Terrible post purchase customer service. Still yet to receive my items after almost a month since I ordered 2 hats. Sent several emails with no response. Will definitely not recommend.

25 February 2022
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Reply from Hubbandwills

Hi

You initially ordered on our website to a UK address for delivery - we requested you provided us with a contact telephone number for the recipient.

You provided us with a telephone number but there was no answer at the times we tried to contact the 'recipient' on that number.

Your 1st order on the 6th of February was from an address in the United States of America, using a Mastercard payment card, and you wanted us to deliver to a UK address.

2 weeks after this, you ordered again on our website, with a different email address, a different billing and delivery address and a different payment card - a Visa card.

Unfortunately, this places us in a difficult position as we had to flag these activities as suspicious - I understand you may feel this wasn't right but these are red flags to us.

Sorry about any inconvenience this has caused you.

We would welcome your resolution on this matter, thanks

Hubb and Wills
------------------------------------------------------------------------------------------------

Your Order has been refunded - it would go back to the card that you have paid/ordered with.

Please do check you bank statement and let us know.

Cheers

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