Hard To Find Whisky Reviews 1,056

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 588 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly, often internationally, and are exceptionally well-protected during transit. Many appreciate the careful packaging, with items like bottles and their cases being handled with great care. The product selection is frequently highlighted as outstanding, offering a wide variety of items, including hard-to-find options, at competitive prices. Reviewers also commend the excellent customer service, describing staff as helpful and prompt in fulfilling orders and addressing inquiries. However, some customers experienced issues with delivery, such as parcels being left unattended by the delivery company. Additionally, a few people reported problems with international shipments getting stuck in customs due to incorrect shipping processes, leading to financial losses in some cases.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

Clients share positive opinions on product, frequently praising the wide and unique selection of whiskies,... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of the... See more

Service

Users describe positive interactions with service, consistently praising its efficiency and speed. Many... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the great and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello.Review based on several orders placed on the website. Very serious, very professional! Order shipped quickly and received promptly, even internationally. The items ordered are completely consis... See more

Rated 5 out of 5 stars

I have purchased several items from Hard To Find Whiskey over the years. Great customer service. Great selection of items to chose from. Usually receives the items with 3-5 day. Highly recommended.

Rated 5 out of 5 stars

I looked for a whisky that I was told about and that it was an inaugural release. I quickly found it and purchased it. The bottle was delivered quickly in a protective inflatable sleave. I like that... See more

Rated 5 out of 5 stars

Spot on service excellent delivery very fast and the packaging is second to none. I especially like how they package the box separate to the bottle . Will always buy from them in fact since writing... See more


Company details

  1. Liquor Store

Written by the company

The Hard To Find group is an independent family owned and run business. Based in Birmingham's historic Jewellery Quarter, we specialise in rare, collectable and new releases of Single Malt Scotch Whisky along with an ever-growing range of Bourbon, Gin, Vodka and Gifts. Our Whisky store in the Jewellery Quarter is regarded as one of the most prestigious Whisky stores in the UK. It is from here that we showcase one of the finest collections of rare and collectable whiskies from iconic distilleries around the world. Our online store is home to one of the most extensive collections of Whisky that you will ever encounter. We have new releases, old favourites, award-winning collectables, antique rarities, and unusual curiosities that are rarely encountered elsewhere. Whether you are searching for the ultimate gift, the next bottle for your collection, or a treat for yourself, we can help you to unearth the perfect bottle.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have been looking for a Penderyn

I have been looking for a Penderyn, single malt Welsh Whisky, Portwood Finish.
I searched numerous times on the internet and found that your company was able to ship the Whisky to Canada. The shipment was received in less than a week, to my great surprise. This special bottle will be given to a very dear friend. Best Regards, Barbara from British Columbia, Canada

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great selection..

Great selection... Fair price.... Excellent service.. very prompt delivery... I have had a few orders with them... will use them again...

13 March 2026
Unprompted review
Rated 5 out of 5 stars

PERFECTION!

Great selection, great customer service! Professionally and thoughtfully packaged - you could probably throw the package from a plane without damage to the contents, seriously! Super fast shipping! I will not hesitate to recommend HTFW to my closest friends!

12 March 2026
Unprompted review
Rated 3 out of 5 stars

I received the wrong bottle

I received the wrong bottle. I contacted them and received an immediate response with an offer. However, the shipping costs were already higher than the discount I would receive. I responded and haven't heard anything since (24 hours later). The reason I'm giving it 3 stars is because I was able to add two bottles to my collection that aren't available here. So, the error made the bottles even more expensive.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb Selection

When you look for a nice collection or simply to divulge in the delights of fine whisky, look no further. HTFW can support you, deliver fast, and in a fantastic air vacuumed package to ensure of it's safety and movement. From a fine selection to your daily dram, HTFW is where you've been looking for! 🥃

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic advice and service.

My wife used HTFW at Xmas to buy me a present. She was offered fantastic advice and service, so made sense when I was looking to add to my collection, I used HTFW.
Extremely fast service and delivery. Kept informed via email, will certainly continue to use HTFW when adding to my collection in future.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

HTFW has very quickly become my go-to…

HTFW has very quickly become my go-to site when looking for anything I can’t find at my local liquor store. I’ve ordered on Monday and had my delivery by Wednesday - which is wild since alcohol is traveling overseas and through customs yet arrives to me quicker than the US sites I’ve used. The sourcing team and shipping team are top notch!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I actually contacted these guys by…

I actually contacted these guys by mistake for another Whisky company, they provided a great first customer offer so purchased what I was looking for. Great communication and customer care , highly recommend.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

htfw best selection &shipping to the U.S

htfw shipping to the U.S. is amazing, both in terms of speed and affordability. When you combine that with the enormous selection they offer and their very competitive pricing, I really don't have any reason to shop anywhere else for Scotch.

24 February 2026
Unprompted review

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