HSL Chairs - Poole/Bournemouth Reviews 77

Staff always friendly and helpful.
I was only ordering arm covers and I hope this pair at £104 won't take as long as the last pair I ordered.
The end product was superb but it took almost 2 months.

The sales assistant were very helpful and Were knowledgeable.

Excellent service from very knowledgeable store assistant Andrea who was prepared to spend time to make sure the correct type of chair was selected for our personal needs.

Mary at Poole was so very helpful. Didn't force a sale and let us browse. Helped with size of chair for comfort and support for my husband. Very good service.

Visited Poole branch to find the right recliner chair for me
Andrea was fantastic. Enormously helpful’ and knowledgeable
Left as a happy customer who will recommend this store to my friends

Our specialist Mary, she was extremely knowledgeable and made us feel comfortable. We never felt hurried and were able to try the chairs and was able to show us a sample of the fabric we had chosen. We were delighted with the whole experience and would certainly recommend HSL. Looking forward to the delivery and enjoy the comfort of a new chair. Thank you.

Was impressed with the Poole/ Bournemouth branch of HSL. Was served by trainee James who managed the whole purchase of what I required very well indeed. There was no pressure, all my questions he answered very clearly. I did not go into the store with the clear intention of buying but in the end purchased a reclining chair. The whole experience was very good.

Excellent attention and help without being intrusive.

Excellent knowledge and very personable staff.

This is my second purchase of chairs from HSL Bournemouth showroom.
The staff are efficient and friendly and they observe how you sit while drinking a coffee. This is important in order to acertain the correct posture for the chair of your choice.
There is no sales pressure to buy, they prefere that you go away and think about it before making a purchase.

In my opinion, Mary was a first class saleswoman. I was extremely happy with her service. I would recommend any of my friends and family going to HSL to ask for Mary.

John Efford

Andrea was very helpful, very friendly and very patient. She made us welcome and valued our custom.

Our experience of the HSL store in Poole, Dorset was great - aided in no small part to the patience and product knowledge of Andrea. Thank you Andrea !
Further communications and payments etc were handled easily.
We look forward to a long, happy and comfortable tie with HSL chair and Sofa.....Thanks very much.

Really welcoming, no hard sell. Good knowledge of products, deals offers. Good range of products and options. Andrea in the Poole store was excellent really listened to what we wanted and found products to suit our requirements. Would use again and highly recommend

Purchase a 2 seater and chair from HSL and was advised to take out the Gardsman protection plan which we did.
On delivery no cleaning kit,was told it would arrive in 1 week. 1 week passed no kit made phone call was promise kit will be with you within a week. No kit arrived.
Phoned yet again kit haven't been ordered but we will guarantee you will receive it ASAP and they are going to refund the kit costs.
After spending £4000 on 2 chairs lm not that concerned about a refund all l want is the cleaning kit or else the warranty is invalid.
Extremely poor service no one takes responsibility or ownership for the constant failure to supply what was sold.
My suggestion is save your money and don't take the cleaning/ protection plan.

Sales assistant was really helpful in selecting the correct fitting chair for my wife. We would recommend their excellent service.

Fantastic staff, everything clearly explained, good product range

Visited the Poole branch today to buy 2 rise and recline chairs. Mary meeted us as we entered and listened to the requirements we both needed. She then proceeded to show us all the chairs and try each one out to see whether it met our requirements. On trying all the chairs we decided on 2 Aysgarth chairs and then chose the fabric from a fantastic choice. Throughout the whole experience can't praise Mary enough for her knowledge of each of the chairs and her patience even offering tea an biscuits whilst we decided. Would definitely recommend this company and staff

We were most impressed by Emma’s professionalism and her supportive approach. We felt that she was committed to ensuring that the chair we chose was right for me.

First class experience. We were looked after by Mary, who was knowledgeable, helpful, professional and friendly.
She made our visit very easy, taking the time to explain everything. The complimentary tea/coffee and biscuits were a really nice touch.