Made to feel welcome and at ease as soon as we entered. Jill helped us as we decided what we wanted and she was helpful in showing us what was available in the chairs we chose. Would recommend to fami... See more
Location
Switch location81 Hammerton Street, BB11 1LE Burnley, GB
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I needed a reclining chair for my wife, looked on website, saw what chairs were on sale, so we went along to Burnley store, looked around and said to my wife they have lovely furniture, 2 ladies on... See more
Had such an amazing experience at the showroom with Jill to assist us. She gave amazing advice and guidance so we got the chair that is suitable for my dad.
Absolutely top class. Went today to buy new chair for our elderly mum & was greeted immediately on entry. We told the ladies what we needed & their knowledge & customer service was amazing. Paula... See more
Company details
About HSL Chairs - Burnley
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Contact info
81 Hammerton Street, BB11 1LE, Burnley, United Kingdom
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Helpful staff
Made to feel welcome and at ease as soon as we entered. Jill helped us as we decided what we wanted and she was helpful in showing us what was available in the chairs we chose. Would recommend to family and friends and would return without hesitation.
Had such an amazing experience at the…
Had such an amazing experience at the showroom with Jill to assist us. She gave amazing advice and guidance so we got the chair that is suitable for my dad.
I needed a reclining chair for my wife
I needed a reclining chair for my wife, looked on website, saw what chairs were on sale, so we went along to Burnley store, looked around and said to my wife they have lovely furniture, 2 ladies on duty, very helpful, professional explained everything, best bit was we had a coffee, delivered on time, explained how the chair works, all in all good experience with HSL. would and have recommended HSL. to a family member, and yes they have purchased a chair.the other day,
Well done HSL.
Milton B..
A caring experience. The staff were very helpful and…
The staff were very helpful and friendly. Particularly Nathan.
Delivery team of Paul and Thomas to…burnley
Delivery team of Paul and Thomas to Burnley on 3rd July were very good. My wife says they deserve a bonus.
The Staff at Burnley were professional…
The Staff at Burnley were professional and explained the details of the products available and very helpful in making our decision to purchase our sofa and chair.
Thanks again Judy & Gordon
We were made very welcome
We were made very welcome. We talked about the products and discussed what we wanted and how we could order. That was made as easy as possible. We wait now for our product
Great delivery service
Great delivery service; called in advance and then arrived on time. Expert installation and all very neatly done.
Thanks very much to the team of 'Paul and Paul'.
All people both at the Burnley store…
All people both at the Burnley store and the home demonstration were polite and helpful making the process of thinking of all eventualities and finally deciding on the chair and sofa smooth .
After waiting for 6 weeks to the day…
After waiting for 6 weeks to the day that I ordered my recliner chair it arrived and I was truly delighted with it.Chris & Terry were excellent talking me through the instructions and placing my new chair exactly where I needed it to be placed. from the day that I ordered my chair everything went so smoothly I can recommend HSL to all.thank you Chris & Terry for being so professional. ( not a white glove in sight ) thank you all at HSL.
Very helpful and friendly staff at the…
Very helpful and friendly staff at the Burnley Store who know what they are talking about. A very good experience. Order taken and delivered exactley as promised.
Full marks
HSL are an established family owned company.…
HSL are an established family owned company so it was important to me to support that. From the moment I entered the showroom everyone was very professional , helpful and friendly throughout the process of buying my chair. Thanks also to Paul and Jon the delivery men. I would fully recommend HSL.
great staff
Excellent service with really helpful…
Excellent service with Paula being really helpful
Had a brilliant experience and everyone…
Had a brilliant experience and everyone was so very kind and friendly and very helpful.
Thank you
Delivery 3 weeks sooner than expected…
Delivery 3 weeks sooner than expected was good.
Driver and mate (Paul D. and Jon) pleasant and efficient
Wonderful
Three ladies helped us with our decision.. Val,Jill and Tracy. What can I say... They were all well informed, helpful, polite and very patient. A credit to your company. Thank you, girls
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