HSL Chairs - Bath Reviews 

77
TrustScore 4.5 out of 5

4.6

Noads Corner, Upper Bloomfield Road, BA2 2RX Bath, GB


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Rated 5 out of 5 stars

All the staff were brilliant. Everyone was kind and patient and friendly. We were offered something to drink, which was great because it was a very hot day. Tammy was so understands and understood e... See more

Rated 5 out of 5 stars

Very helpful, friendly customer service with no pressure to buy. The sales assistant, Julie, listened to our specific needs, offered very sound advice and showed us the most suitable recliner chairs... See more

Rated 5 out of 5 stars

Can 100 % recommend HSL Bath. I had some really difficult access issues to address and Sue and her team were amazing. Their customer service and care was exemplary during my various visits to store. S... See more

Rated 5 out of 5 stars

Very helpful, friendly and professional staff. Visited twice before making a decision and were under no pressure to purchase. Our second visit coincided with a very hot day and we were offered refr... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Bath

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Noads Corner, Upper Bloomfield Road, BA2 2RX, Bath, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

77 reviews

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4.6

All reviews

(77)

3,763 reviews in the last 12 months

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Rated 5 out of 5 stars

Take your time

Very helpful staff in the Bath showroom. We went there on 2 occasions and on both times we had plenty of time to choose our sofa and chair. The second time was to choose the materials which takes a while but we were never rushed. Friendly and constructive advice and a cup of tea! Different staff on the 2 occassions - equally helpful.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Staff were very welcoming & carefully…

Staff were very welcoming & carefully sized me up for the correct size of chair.
They ensured my knee & ankles were correctly supported along with my neck. Interestingly a Grande chair was found to be the best fit.
Coffee & biscuits were very nice too!

16 April 2025
Rated 5 out of 5 stars

Me and my sisters great experience at HSL

I drove my sister to your shop at Odd Down Bath and were greeted by 2 smiling ladies Julie and Sue my sister wanted to purchase a bed and found the 2 staff most helpful and knowledgeable after trying the 3 beds in store my sister
purchased 1 of them we were also given tea/coffee and biscuits which was a nice gesture.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, helpful service.

We had previously bought from HSL and had been very pleased with the purchase. We returned to buy a second chair. Service is excellent, helpful , with sound knowledge of the products sold. Delivery last time was also very good and earlier than expected with very helpful staff.

19 April 2025
Rated 5 out of 5 stars

My husband has Parkinson’s and our old…

My husband has Parkinson’s and our old bed just wasn’t working for him anymore. I phoned HSL as we’ve used the company before. They sent out sample mattresses to try . And a week later we have an adjustable bed. One team took away the old king size bed . No mean feat and set up the old one. Great job lads. Used HSL before and would certainly phone them again.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent delivery by Edwin and Garry

Excellent delivery by Edwin and Garry, adjustable bed was built in quick time and placed where required, along with a chair. Both were very polite and explained clearly the controls for the bed.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Edwin and Garry are delivery stars!

Very friendly delivery by Edwin and Garry. My chair, footstool and cushions arrived in immaculate condition and were placed exactly where I wanted them without me having to re-arrange anything later. Edwin and Garry were very careful bringing everything in and leaving absolutely no mess behind, not even a trace of a footprint on a wet morning. I am very impressed with this company - from showroom to manufacture to delivery HSL has got it spot on. Thank you!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

ETA was exact

We got an ETA the day before delivery, and Edwin and Garry arrived spot on time. We were able to track their vehicle on route and had the gates open for them.

25 March 2025
Unprompted review

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