Edit: They responded to my request to return the day I posted here and the refund was processed, so trustworthy. Just hard to connect with. Hi I wanted to order directly from the HSIA website to p... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Delivery was swift. However, the company response is awful. Since receiving my order, I’ve attempted several times to initiate a refund as the bras don’t fit properly. Per their online instructions,... See more
Company replied
The designs of these bras are beautiful and checkout was very easy. Delivery was very quick and on time. Packaging was great. Thea bras fit very well especially the cup. The band around the bodice is... See more
Company replied
UPDATE: After two weeks of trying to contact them and then leaving this review, they immediately refunded my money! I will definitely order from them again, but try to make sure it’s nothing I plan... See more
Company replied
Company details
About HSIA
Written by the company
At HSIA, we understand how challenging it can be to find the perfect fit for your lingerie. That’s why we specialize in designing bras specifically for women with fuller busts. We focus on delivering the perfect balance of comfort, support, and style, ensuring that every product meets your needs. With our expertise, you can trust that you’ll enjoy a flawless fit and unparalleled comfort every time. At HSIA, we are committed to helping you feel confident, comfortable, and fully supported.
If you have any questions about your order, shipping, or need assistance with returns or exchanges, or if you’d like to share any feedback or suggestions, feel free to contact us at service@hsialife.com / hsialife@outlook.com.
Our promise to you
Written by the company
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness
Free Returns & Exchanges
24/7 Live Chat Support
Free Shipping With Orders Over $50
Contact info
348 Kwun Tong Road, 6/F, Manulife Place, Kowloon, 999077, Hongkong, Hong Kong
- service@hsialife.com / hsialife@outlook.com
- hsialife.com
Extra 20% SALE
4.1
Great
288 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Nice lingerie fits well
10 September 2025
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Communication is key in any successful…
Communication is key in any successful business and I think they respond to emails in a timely manner.
10 September 2025
Reply from HSIA
Dear Customer,
We are truly sorry for the inconvenience you have experienced. Please know that we fully understand your frustration, and we sincerely apologize for any stress or concern this situation has caused.
Here is a summary of the steps we’ve taken to resolve this:
Our customer service team arranged for your package to be resent this past Tuesday.
It’s possible that our reshipment notification email was mistakenly sent to your spam folder. We apologize for this oversight.
We have updated your tracking information. Your new tracking number is: 4PX3002025980630CN.
You can check the status of your shipment using this link: Track Your Package.
The estimated delivery time is 5–9 business days. Please ensure your phone is kept accessible so the carrier can reach you if needed.
We are hopeful that this delivery will be successful.
To prevent future communication issues, we recommend:
Adding our email address, service@hsialife.com, to your contacts or safe sender list.
Searching for our email directly in your mailbox to ensure our messages are not filtered as spam.
We greatly appreciate your patience and willingness to give us another opportunity to make things right. Please note that while we strive to respond to all inquiries within 24–48 hours on business days, response times may occasionally be longer during holidays, weekends, or peak seasons.
Thank you for your feedback—it helps us improve our service and support.
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Fantastic customer service
17 September 2025
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Their customer service is so helpful…
Their customer service is so helpful and timely! Will definitely be a returning customer.
2 September 2025
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
The bra fits perfectly!
10 September 2025
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Great Fitting Bras
Great Fitting Bras. They fit well in front, and fit really nice on the sides and the back, along with offering really nice support! They are nicely made and beautiful bras. My daughter and I bought six bras and loved the way they all fit. We are large busted, so you know it's not always easy to find comfortable fitting bras. I had one thing I didn't like and in dealing with their customer service was truly awesome. I received awesome customer service. They exchanged everything promptly without any delays or hiccups. All went smoothly! I look forward to doing business with HSIA again!
12 September 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
i AM HARD TO FIT AND THESE BRAS ARE SO…
i AM HARD TO FIT AND THESE BRAS ARE SO COMFORTABLE WITHOUT BREAKING THE BANK.
16 September 2025
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Great service great bras
The customer service was great and dealt with my issues quickly. The bras were comfortable and reasonably priced. Wpukd recommend
15 September 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Love love love HSIA
HSIA has been an amazing experience all around. From the product to the customer service and it has just been spectacular. Will be buying my bras from them for rhe rest of my life.
14 August 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
I love products and excellent customer service
I'm a review reader before I purchase from a company that I'm unfamiliar with. I have nothing but positive experience. I originally purchased this bra from Walmart but then could no longer find it. I searched the brand and discovered a whole world of comfortable bras for us big girls. I have returned one, received a full refund, I have exchanged one and was told that I could keep the original for donation. I have received coupons off for my next purchase, have received a lingerie bag. I have always received prompt replies through emails. I also have received all my purchases within 7 days of ordering. I am extremely happy with this company and will continue to purchase from them
8 September 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Bra fits
I ordered 3 different sizes since I didn’t believe the recommended size was right. One of the 3 sizes fit, not the recommended size. The return process is different than what you are use too. They did exchange the wrong sizes for the right sizes and said I didn’t have to send wrong sizes back.
The bra is as comfortable as my Wacoal which costs twice as much. It holds the girls in place well but frankly a totally comfortable bra is impossible
11 September 2025
Unprompted review
Reply from HSIA
Dear Mari,
We sincerely apologize for any inconvenience you have experienced.
We would like to kindly explain that HSIA bras are designed based on a 45-degree leaning forward measurement for the bust, which may differ from other brands such as Wacoal, where a standing measurement is used. This difference in sizing methods between brands might have led to some confusion.
We completely understand that bra fitting can vary from person to person, and although we strive to provide accurate size recommendations, we know it's not always 100% perfect. In cases where the recommended size doesn’t fit as expected, we usually suggest an exchange so you can find the perfect size for you. However, if you prefer not to exchange, we are more than happy to process a full refund—no exchange is ever forced.
Thank you so much for your feedback. We are continuously working to improve our products and services. If you have any further questions, please feel free to contact us at service@hsialife.com. If you don’t hear back from us, please check both your inbox and spam folder.
Best regards,
HSIA Customer Service Team
Great experience with exchanges
Great experience! I have had a hard time finding a bra that fits after two kids and while still breastfeeding. The brand was kind, and helped me with the exchange process so that I could find the perfect fit! Even after they have been amazing. I will be getting more bras from them for sure!
20 August 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Exchange was super simple
I bought the wrong type of strapless bra. They made the exchange super simple and stress-free. It fits wonderfully.
29 August 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
Beautiful bra
I ordered a size I thought would fit but the cups were too small, idk what I thought. So I emailed and they worked with me to get the perfect fit. Sent out the replacement bra quickly and I was in love. They have the most comfortable bra but still sexy and doesn’t make me feel like I’m rocking grandma lace. I definitely will be ordering more. Can’t express how much a correctly fitted bra lifts your outfit and makes your clothes fit better.
8 September 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
I ordered these bras for my daughter
I ordered these bras for my daughter. She is 15 but in a 36 G. She says these are the most comfortable bras she's had and they offer her great support. Her order also came faster than expected. Thank you!
2 September 2025
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
I haven’t received my new order yet
I haven’t received my new order yet, but I re-ordered the bras because I had purchased them before and I was very happy with them
5 September 2025
Reply from HSIA
Dear Valued Customer,
Thank you for being a loyal part of the HSIA family.
Your order (#9200190384839403102909) is expected to be delivered on September 8. Please keep your phone available to ensure a smooth delivery process.
The detailed tracking information has been sent to you from service@hsialife.com. If you haven’t received it yet, please kindly check both your inbox and spam folder.
We’re here to help with anything you need—HSIA offers free returns and exchanges, and our team is always ready to assist with any questions or concerns.
Thank you for your trust and support.
Warm regards,
HSIA Customer Care Team
Great product!
4 September 2025
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback — we are truly moved by your words.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful to know that our designs have resonated with you in such a meaningful way.
It means the world to us to hear that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and attention into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and uplifted every day.
With gratitude,
The HSIA Team
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