HPP Cares Reviews 

322
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Omar is extremely helpful, patient and kind. Each time I speak with him, he does more than just answer my questions, he gives me additional information that helps me understand this whole escrow/invo... See more

Rated 5 out of 5 stars

The entire team at HPPCARES have been Miracle Workers, Life Changers and have gone above and beyond to help our family create a Jr ADU medical unit for our Angel adult child who requires 24/7 heath ca... See more

Rated 5 out of 5 stars

Miss Katherine Peoples is excellent and knowledgeable. Our account manager changed hands thrice since December 2022, and we now have Denys Rivera. He is always prompt and responsive when we have any q... See more

Rated 5 out of 5 stars

Miss Katherine Peoples is excellent and knowledgeable. Our account manager changed hands thrice since December 2022, and we now have Denys Rivera. He is always prompt and responsive when we have any q... See more

Company details

  1. Housing Development

Written by the company

HPP CARES CDE is a California nonprofit HUD Approved consumer credit, debt, and housing counseling agency. Our organization understands the challenges the average consumer faces when it comes to being overextended with financial constraints such as debt. Knowing this, we are committed to educating consumers with an emphasis on financial literacy. Our certified HUD Approved housing counselors provide personal assistance through budget counseling, housing counseling, and debt management strategies to lower interest rates and monthly payments. We can address the issues at hand by improving access to credit for low-to-moderate income and historically underserved communities (BIPOC) households through qualified programs that identify and support them. These include but are not limited to affordable housing, homeownership, small business technical assistance, financial literacy, and economic development, ultimately establishing the framework needed for sustaining communities, neighborhoods, and households. It is unfortunate that in 2022 essential skills regarding the management of household finances are lacking in K-12 education. A lack of financial literacy leads many consumers to learn these lessons the hard way, putting them in difficult positions that can be tough to recover from. To further address existing issues, our agency implements the latest multilingual technology bridging the divide to ensure consumers from any background have access to the resources and knowledge they need to make sound decisions and better their financial situations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

322 reviews

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4.8

All reviews

(322)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable and helpful

I attended the online meeting hosted by Katherine. She knew everything...and she was so positive. I was so excited to work with the program and she was the one that made me feel this way. Sorry I don't remember the exact date of the meeting.

18 December 2023
Unprompted review
HPP Cares logo

Reply from HPP Cares

Thank you Rudy we treasure your kind words

Rated 5 out of 5 stars

Micro Loan

Micro Loan…Working with Emily Rodriguez through my loan process was fast and easy. She’s very professional with a quick response to my emails. Highly recommend any business experience with them.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

HPP Cares Specialist

I want to thank Emily Rodriguez for helping me get my business loan. She was great in guiding me through the process. It was a quick and easy process, no stress at all. Overall everything was great!

22 February 2024
Unprompted review
Rated 5 out of 5 stars

The first time homes buyers course was…

The first time homes buyers course was very informative and straight forward.
I had the pleasure of speaking with Denys Rivera throughout the process. He was very helpful and provided good service.
I would definitely recommend this course.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

HPP Cares great guidance for ADU

HPP Cares was instrumental in guiding me through the ADU process including accessing the Cal HFA grant. I attended many webinars and gained access to advisors that helped set me up for success. We passed our final inspection this week, on time, on budget, compliant and ready to start generating rental income. They genuinely care about client success.

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Grant Funding and processing.

I would like to take a moment to point out the efforts made by Genesis Rivera. She has been extremely helpful and always available to answer any questions without hesitation. Funding request have been much easier and moving our project forward seamlessly. The communication from Genesis is remarkable and I'm truly thankful that she has made our dreams come true. Thank you everyone at HPP Cares.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

HPP Does Care!

HPP does care! I received a call from Katherine today from HPPCares who thoroughly addressed my questions about how the program works and how Grants are being awarded. HPPCares is a sound, reputable organization focused on the housing needs of the community.

30 December 2022
Unprompted review
HPP Cares logo

Reply from HPP Cares

Response to Your Concern Regarding CALHFA ADU Grant Funding

Dear Mr Lee,

I hope this message finds you well. I appreciate your feedback and concerns regarding the communication and availability of CALHFA ADU Grant funding through HPP Cares. I would like to address your points and provide clarification on our approach to disseminating information regarding the grant.

Firstly, I understand your disappointment in not being notified or contacted when the funds for the ADU grant were replenished. We apologize for any inconvenience this may have caused you. Your feedback is valuable to us, and we take the concerns of our clients very seriously.

I would like to clarify that HPP Cares is committed to providing accurate and reliable information to our clients. However, the CALHFA ADU Grant program has experienced fluctuations and changes in funding availability in recent times, which has made it challenging to provide timely updates. We believe in ensuring that the information we share is accurate and up-to-date, which is why we have chosen to await official notifications and guidelines directly from CALHFA ADU GRANT representatives.
877.922.5432
As you rightly pointed out, the state's policies regarding this grant program have been subject to change, and we want to avoid disseminating false or misleading details to our clients. CALHFA ADU GRANT is the authoritative source for accurate information regarding the grant's status and guidelines. Therefore, we encourage you to contact CALHFA directly if you seek confirmation or more specific details regarding the grant.

Please rest assured that we are actively monitoring the situation and will promptly share any official updates and guidance from CALHFA ADU GRANT as soon as they become available. We appreciate your understanding and patience during this time of uncertainty.

If you have any further questions or concerns, please feel free to reach out to us directly. Your satisfaction is important to us, and we are here to assist you in any way we can.

Thank you for your understanding and for being a valued member of our community.

Rated 5 out of 5 stars

HPP Really Does Care!

Katherine, Brittany and the entire HPPCares Team have been patient, supportive and informative throughout the process. The webinars are excellent as is the follow-up. Our questions are answered quickly or the very next day. A truly excellent not-for-profit serving a worthwhile cause and public. Thank you!

28 August 2023
Unprompted review
Rated 5 out of 5 stars

Jasmin Catbagan ...most caring customer service provider

Jasmin Catbagan could not have been more professional, caring and thorough in helping me with my paperwork. She not only emailed me the documents, she wrote step by step instructions AND stayed on the phone with me to go through each and every document to make sure I understood how to fill out the forms. I am so blessed to be working with Jasmin to make this process efficient and effortless.

21 June 2023
Unprompted review
Rated 5 out of 5 stars

William was by far the best

William was by far the best. He was extremely professional, efficient and understanding. He was committed to helping us save our home and thanks to him, his skills and effort we are now able to keep our home. More people like him are need it and I was beyond impressed with his work ethic. I highly recommend him, trust me, he knows the process inside and out.

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding DIANA CHAN at HPP…

Working with DIANA CHAN at HPP CARES has been an absolute pleasure and positive experience. I rely heavily on Ms. Chan for thorough and accurate information regarding my project, and she always expeditiously and accurately delivers with a bright, conscientious, and warm attitude. Diana Chan is clearly an asset to her employer, and I hope she is recognized and rewarded for her hard work and dedication.

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Miss Katherine Peoples is excellent and…

Miss Katherine Peoples is excellent and knowledgeable. Our account manager changed hands thrice since December 2022, and we now have Denys Rivera. He is always prompt and responsive when we have any questions. He was very attentive, helpful, and patient with us and answered all of our questions that arose throughout the process. We are so grateful to him and to HPP Cares! Genesis Rivera has been very supportive and pushed paperwork through with excellent efficiency.

20 May 2023
Unprompted review
Rated 5 out of 5 stars

Good morning HPP CARES,Gabriela…

Good morning HPP CARES,Gabriela Sandoval is helping me with my paperwork & documents from Ca Mortgage relief so I can avoid foreclosure on my home. I am a widow and a senior and this program is crucial for people like me. Thank you.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Gabriela Sandoval Is amazing!

Recently I worked with Gabriela Sandoval. She was amazing, very kind, caring and extremely helpful. She was able to stop the foreclosure of my house.
I am so grateful for this program and specially for people like Gabriela who cares and has the abilities to make a huge difference in people’s life.

18 November 2022
Unprompted review
Rated 5 out of 5 stars

The entire team at HPP Cares is…

The entire team at HPP Cares is amazing. Diana Chan is so helpful and kind. She is knowledgeable and does what she says she will do!! Brittany, my account manager is also an outstanding professional, smart and can definitely be counted on! I'm blessed to have had the opportunity to get the grant and I couldn't be happier that I chose to go through HPP Cares.

9 May 2023
Unprompted review
Rated 5 out of 5 stars

Omar C

Omar C. has been great as my account manager. He is patient, informative, and responsive. My calls kept dropping and he called me back even on his own personal cell to make sure I had my questions answered. Thank You! I look forward to continue to work with him with building my ADU

4 May 2023
Unprompted review

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