Hozelock Ltd (UK) Reviews 5,584

Excellent first class service! Unfortunately my pond pump UV light stopped working, changed the bulb and still no joy. I contacted them and Chloe responded straight away and today I have received a brand new replacement within a week! Fantastic service and highly recommended buying their products

I emailed customer services. Got a message back requesting video of problem and receipt. Then replacement item sent out straight away. Cannot fault the service I received.

Although I am dissapointed that my 40M Hozelock super hose developed a fault with 18 months of purchase Tim in customer services was brilliant in rectifying the issue very quickly. Thank you Tim

I love Hozelock products and very happy with their quality. However, my Hozelock Auto Reel housing started to leak so I contacted Hozelock who without any hurdles to jump, sent me a complete new Auto Reel. Tim dealt with my issue and he resolved the situation very quickly. Outstanding service, thank you Tim.

The spring broke on my nearly 5-year-old Autoreel Hose, and Chloe was absolutely brilliant, sorting out a replacement on the same day, which is winging its way to me as I type. So refreshing in a world where so many (short-sighted) companies give you the run-around.
Well done, and thanks again!

I had a collapsable hoze that worked great for 2 years but then had a problem. Tim in their customer support team was extremely helpful and after providing evidence replaced the hoze. Great product and customer service.

I bought Hozelock 8230 in early 2025. In Feb 2026 went to use it, to discover it now had a leak. I hadn’t registered warranty and didn’t have receipt any more. I contacted customer services to see what could be done. They asked me to send serial number of hose and a video of leak, which I did and they have advised they will send me a replacement in next 3-4 days. No quibbling.

Hi had a problem with my hozelock got in touch with customer services,have to say they were brilliant very helpful and resolved very fast. Within 2 days a guy called Tim had resolved everything well done and a big thankyou.

My response was not about a replacement. My issue was about quality control and what Hozelock are doing to resolve it because the same product should not have the same issue within months of each other.

Customer services were very helpful, under warranty replaced hose reel, very good service will buy again.

We bought Hozelock because we had a perception of it being a good quality product, and the price of the products would certainly have you think you were buying something superior compared to other equivalent products on the market.

We’ve had 2 expanding hoses, a hose spray head and now the wand of a 5L pulsar sprayer fail on us over the last 12 months. In our attempt to repair the sprayer wand today, we find the replacement parts cost more than a new unit from a different brand. It’s a sad day for the planet as yet more plastic will go to waste due to greed - after market spares should not be half the cost of a new unit…. The root cause clearly a product that clearly wasn’t designed well enough in the first place.

Our conclusion is, Hozelock quality is terrible, they are driving an expensive spares revenue stream and we are paying a premium for the name that doesn’t reflect good value any more.

We purchased a retractable hose from Hozelock in 2022 and very very happy with it until it stopped retracting. We contacted the company and they replied instantly suggesting how to remedy the problem which we tried but to no avail. After informing them of this Hozelock replaced the item immediately.
We cannot praise Tim and Chloe enough at customer support for their swift attention
Jean Webb

I had an Aqua Stop hose connector that stopped gripping the gun despite the locking collar being home, only bought last year but didn’t keep the receipt (after all what can go wrong?).
I chatted to a bot about it and was then contacted by Tim, who requested photos even though he knew I didn’t have the receipt, so I sent some and a video of it not working. He responded saying he would pop one in the post!
3 days later I received 2!!
I don’t know if the video swayed him, as technically they don’t offer any warranty without proof of purchase, or my self diagnosis of the poor quality plastic spring in the pawls that was causing the problem, but regardless I cannot fault the customer service I received.
It was a proper breath of fresh air.

I had ordered an item well over a year ago, via a third party. When this item became defective, Hozelock's Warranty scheme supplied the replacement item with ease and expediency.

Excellent customer service, Tim dealt with our issue promptly and arranged a replacement for the faulty hose umder warranty.

I bought hozelock auto reel hosepipe 2 years ago it stopped retracting it was almost out of warranty I contacted hozelock and was dealt with by Tim I was very impressed with quick responses and how helpful he was after trying what he suggested it didn’t work so he sent me a replacement auto reel hosepipe which came within 2 days very impressed and very happy service and communication

I purchased a hose set and a couple of items were sadly missing. I received a great service with instant rectification of the problem. Really good service and response.

Tim was very helpful and the warranty from this company is great. Thanks

It was very simple to claim on my warranty sending a picture of my receipt and faulty item and a new replacement arrived only days later, very impressive customer service

Had a small leak on the main body of the hose, contacted Chloe, a member of the warranty team, agreed a fault and sent out replacement hose, first class customer service👍