Hozelock Ltd (UK) Reviews 5,584

My superhoze burst after just over 2 years use. I sent in pictures of the water pouring out of the hose together with a copy of the purchse receipt and asked for a replacement. Ross from the customer services team replied within 24 hours to say that a new hose was being despatched to me - it arrived 3 days later. Excellent curtomer service

Chloe in Customer Support was extremely helpful and polite. Can’t fault it.

I recently encountered a fault with my auto reel hose after 2 years, so I called and spoke with Ross who was very helpful, he advised me to send an email with a short video of the fault and a few more details and then received a speedy response stating that I would receive a replacement with 5 days and it arrived after only a few days. Brilliant customer service received, thank you.

I had an issue with my 30m flexible hose which burst. I contacted customer services via email and sent photos of the burst hose and the response was immediate. Within 1 week I had a new hose deliver to my home, no lengthy questions and no lengthy wait. Customer service is really great. Well done to all involved.

I had a fault with a tap adapter, but no receipt.
I sent a photo and they immediately sent me a replacement. Great service.

First customer service person not very helpful but chloe second advisor very helpful

Bought an empty hose reel from Argos, opened it up to find 2 left sides rather than a left and right.
Argos are a pain and I didn't have time to go backwards and forwards, returning and replacing it, so I googled Hozelock and found they did a "missing parts" service.
I emailed them with the issue, had a really lovely email a couple of days later and within a week I had a replacement part in my hand.
Would not hesitate using the company again as a main purchasing factor for me is how good the customer service is.
Thank you!

I had reason to claim on the guarantee for my Superhoze, the internal pipe had ruptured.
E-mailed and submitted evidence of purchase and was sent out a replacement hose by Tim all within a week.
Replacement is now fitted and being used!
Excellent service & thank you to Tim.

Amazing company. Had an issue with my hose after just over 2.5 years so requested a part which they don't sell on the site.

Instead of a replacement part they replaced the entire automatic rewinding reel with out me asking.

I can't recommend enough.

Thanks Hozelock.

I bought a tough hose in November last year and the hose split, I did my own repair and then another split occurred, both splits occurred while the hose was under mains pressure but not being used. I contacted hozelock to inform them of my issues in case there was a production problem. I wasn't expecting much due to my first repair but Tim at hozelock appreciated the feedback and sent a replacement with no hesitation. Excellent customer service.

Hose leaked after 13 months, emailed customer services with receipt and video using and all being replaced with zero hassle, a great service thank you

Quick, efficient and effective customer service .

Very pleasant and quick response to my query from Chloe. Thank you.

My 30 meter hose developed a leak on a previously replaced unit and I contacted Chloe at Hozelock who sorted a further replacement, which I have now received.....what excellent service!!!! Thank you.

Great manufacturer. My Hozelock hose broke three years into its guarantee period and Hozelock replaced it swiftly. Recommended.

Had an issue and customer service sorted it out straight away

Customer service is good. But my hose has to been replaced 4 times .

Very helpful staff quick to sort any problems out very impressed

Exceptional customer service. Ross processed my request and replied within a day. No quibbles and product replaced. I’ll be back. Thank you.

I required a part which was not directly listed as a spare. Ross, the contact by email, was excellent and managed to steer me to the part that contained my required element. The overall service was excellent and is a model for other companies to follow.

Ross, thank you once again for your outstanding help.