Car park was fine, I pulled up, signed up and put my motorbikes details in, stayed for just over 2 hours and left, no payment has been taken, I raised a ticket 10 days after visiting as it says pay... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used Hozah for the first time at a car park near Hertfordshire Sports Village. The registration process was very simple, and the system itself is convenient — no need to worry about paying manua... See more
Company replied
Hozah is my favourite parking App. Once you have set up your account, your car is recognised by ANPR on entering and leaving the car park, and your debit card is automatically charged a few days later... See more
Company replied
Easy, hassle free parking experience, no waiting in the queue to pay at the machine. Updates sent by email including how much you have been charged, which compared to a lot of non hozah car parks is v... See more
Company replied
Company details
Written by the company
Pay for parking automatically with Hozah® Autopay. No cash, no apps, and no fines. Simply park and let Hozah take care of the rest.
Contact info
United Kingdom
- hozah.com
3.9
Great
652 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It would appear that after selling my…
It would appear that after selling my car 3 years ago I suddenly receive an email saying that my old car has parked in a car park in Hemel Hempstead and they would charge me for someone else's parking the account has been dormant for 3 years so as long as that reg is registered it will continue to charge without asking any questions
15 November 2025
Unprompted review
Reply from Hozah
Hi Neil,
We understand how concerning it must have been to receive a charge for a vehicle you no longer own. Our team has now reviewed the case and resolved the issue for you, and we hope you’re satisfied with the support you received.
If you need anything else, please don't hesitate to get in touch.
This is so amazing I don’t have to…
This is so amazing I don’t have to worry about finding cash or card I have it all set up drive in drive out and my payment comes out a few days later
13 November 2025
Unprompted review
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
A Racket
Ended lease on a car in April, so I was surprised to be billed for the new owner parking it today. Hozah is a service I used only once in 2023 as it seems to be available hardly anywhere. How is it reasonable that I should remember to cancel the account two years later when we got rid of the car?
11 November 2025
Unprompted review
Reply from Hozah
Hi Nick,
We're sorry for the confusion caused by this unexpected charge. We haven’t been able to find any support request under your name, so we haven’t yet had the opportunity to look into the details of this case.
If you no longer have the vehicle, we can help close or update your account and review the charge you’ve received. Please contact our support team at support@hozah.com with your vehicle registration, and we’ll resolve this for you promptly.
Thank you for bringing this to our attention.
This system is overcharging people and…
This system is overcharging people and they probably don’t even know it! Shocking system , don’t see what’s wrong with just paying at a machine and having Barriers like most places, stupid idea
7 November 2025
Unprompted review
Reply from Hozah
Hi Neil,
We’re really sorry to hear about your experience and the concerns around the parking charge. We’ve checked our system but haven’t been able to locate any previous support request under your name, so we’re keen to look into this properly for you.
If you could contact our support team directly at support@hozah.com with your registration details and the date of your visit, we’ll review the charge and resolve it as quickly as possible.
Thank you for bringing this to our attention.
Charged significantly more than the advertised rate.
Charged significantly more than the advertised rate.
I was charged triple the amount I was supposed to. The support just kept sending me in circles. Have deleted my account and will not use the service again.
27 October 2025
Unprompted review
Reply from Hozah
Hi Alisha,
We’re really sorry to hear about your experience and the concerns around the parking charge. We’ve checked our system but haven’t been able to locate any previous support request under your name, so we’re keen to look into this properly for you.
If you could contact our support team directly at support@hozah.com with your registration details and the date of your visit, we’ll review the charge and make sure everything is resolved as quickly as possible.
Thank you for bringing this to our attention.
Customer service… there is none.
Unfortunately I have tried to contact customer service several times but have not received a response. I have sent three emails without any reply.
I’ve been charged for parking even though I should not have been, as I am a member at the tennis centre. For the past five weeks, I have been receiving confirmation emails stating that I was not being charged for parking.
However, I recently received an email informing me that I am now being charged, without any change in my membership status.
The lack of response is shocking.
Customer services is so so poor.
21 October 2025
Unprompted review
Reply from Hozah
Hi Maria,
We’re very sorry for the delay in responding to your emails. Our support team has been dealing with a higher volume of enquiries than usual recently, which has unfortunately resulted in slower response times. We completely understand how frustrating this must be.
Your case has now been flagged for expedited review, and a member of our team is actively looking into the issue. You will receive an update as soon as possible.
Thank you for your patience, we are working on getting this sorted for you as quickly as we can.
Parking for 5m 15s was £2 Via their new…
Parking for 5m 15s was £2 Via their new cashless system in Basingstoke............. long gone the 30 minutes free now everything has a fee .......... money grabbing...... Customers Under New Test Systems
15 October 2025
Unprompted review
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Nice and easy
8 October 2025
Unprompted review
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Superb app
Superb app. Paid for parking with ease and without any issues.
4 October 2025
Unprompted review
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Avoids a million parking apps
Genuinely very simple and easy to use. Not having a million parking apps is great!
11 September 2025
Unprompted review
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Great service!
8 October 2025
Unprompted review
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Autopay rips you off
Awful. It charges you randomly all over the place and the first you know is you get an invoice. You then have to waste time claiming it back. Avoid
7 October 2025
Unprompted review
Hassle free parking and not worrying…
Hassle free parking and not worrying about paying everyday.
4 October 2025
Reply from Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
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