Hoyle's of Oxford Reviews 

193
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the outstanding quality of the games and products received. Consumers consistently highlight the remarkably smooth online ordering process, alongside the knowledgeable and helpful customer service. Some people also felt that visiting the physical shop in person and using the convenient collection service made acquiring games even better. Reviewers noted that orders picked up directly were prepared very quickly and packaged securely for a seamless experience. People also mentioned receiving wonderful personalized touches and accurate tracking updates throughout the entire purchasing journey.

What people talk about most

Product

People report positive experiences with product, highlighting the prompt delivery and the excellent quality... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently expressing great satisfaction with... See more

Order

Consumers find order to be positive, highlighting a smooth online purchasing process and very quick delivery.... See more

Quality

Customers had great satisfaction with quality, consistently noting that items arrived in excellent condition... See more

Service

Reviewers highlight positive aspects of service, praising the knowledgeable and very helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous Backgammon set! 🤩Really pleased! We haven’t stopped playing daily yet!! 🤣 Very efficient service from Hoyles. Easy to order. Backgammon set arrived promptly. Great quality!

Company replied

Rated 5 out of 5 stars

Easy ordering, great communication on stages for delivery (which was accurate almost to the minute!) very well packaged and great value for money. At the time of purchase, the items I wanted could o... See more

Company replied

Rated 5 out of 5 stars

An excellent shop. We play a lot of games and I would recommend Hoyles to anyone who is looking to buy a game. I have been to the shop in person and ordered online. Ordering online was easy and des... See more

Rated 5 out of 5 stars

Parcel came on time, product was exactly as I expected and was in excellent condition. As a plus they even used recycled packaging - which you don't see a lot from online stores so good on them.


Company details

  1. Game Store

Written by the company

We’re an independent, family-run games shop in Oxford, proudly serving the community since 1997. Specializing in traditional games like chess, backgammon, mah jong, and go, we also offer an extensive selection of board games—from timeless classics to award-winning newcomers and niche, hard-to-find gems. Our collection includes puzzles, jigsaws, and playing cards, ensuring there’s something for every enthusiast.


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

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4.9

All reviews

(193)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered the Haiku poetry magnets

I ordered the Haiku poetry magnets. They arrived promptly and securely packaged (maybe a bit more tape than necessary?). Great product and sold out at a lot of places so I was really pleased to find it at Hoyle's which is a company I had not used before. They did not disappoint. The poetry set is bringing much joy.

18 December 2025
Rated 5 out of 5 stars

Excellent Service

Excellent Service
Good Quality Items
Well Packaged
Arrived Next Day
Have Recommended to Friends & Family
Will Definitely Use Again

21 December 2025
Rated 5 out of 5 stars

Hoyle saved Christmas!

Hoyle had the game in stock and saved Christmas (at least for me). Thank you!
I am glad I could buy it from a local shop at a fair price. Purchase done on line and game collected in person.

21 December 2025
Rated 5 out of 5 stars

Excellent service for Hoyles of Oxford

Hoyles of Oxford dealt with my order immediately and it was received by me in a few days. The quality of the backgammon set was excellent. This was the first time I had used this company and I couldn't have wished for a better service. We'll done.

27 November 2025
Rated 5 out of 5 stars

Very good customer service

Very good customer service. The shop environment was lovely. I ordered a click & Collect. My order was ready for collection very quickly. Earlier than expected. Very good.

25 November 2025

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