Service well below expectation. We have ordered the Gin a few times through the website but on this occasion the service has been well below expectations. It was supposed to be a Christmas present... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A friend in Rye introduced me to this wonderful Hoxton Tropical Coconut & Grapefruit Gin The flavour is like no other I’ve tasted before the flavours just jump around in the mouth, after this I we... See more
I ordered a bottle of whisky and thought it was odd when I didn’t receive an email confirmation! Luckily I took a screengrab but I have tried emailing, messaging on Instagram & Facebook & ringing but... See more
I have been drinking gin since the mid-80s and have graduated from the commonplace to the more refined. At one time I had 12 different bottles in my cupboard. My preference is for spicy and citrussy... See more
Company replied
Company details
Written by the company
Premium Spirits With Attitude.
Contact info
2-4 Holywell Ln, EC2A 3ET, London, United Kingdom
- 020 3892 6780
- hoxton@hoxtonspirits.com
- hoxtonspirits.com
3.5
Average
76 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Owners are money grabbers
14 April 2025
Unprompted review
Stole My Money
I ordered a bottle of whisky and thought it was odd when I didn’t receive an email confirmation! Luckily I took a screengrab but I have tried emailing, messaging on Instagram & Facebook & ringing but no response. Should have checked the reviews! This is a present for my hockey captain for our End Of Season Dinner on Saturday. Please just respond & send it to me!!!
1 April 2025
Unprompted review
Service well below expectation
Service well below expectation.
We have ordered the Gin a few times through the website but on this occasion the service has been well below expectations. It was supposed to be a Christmas present ordered mid December but has never arrived. As per below no response via email etc. Am just about to send a letter registered post! Such a shame as the product is so nice. Come on Hoxton please sort out the problems you have .
18 December 2024
Unprompted review
Relieved to have finally received it
Update - I received my order today (14/11/24) with a free gift so thank you. It’s still too late as my order was for a birthday present but I appreciate that I have not been “ripped off” and also the reply from Hoxton along with the freebie.
Same as others - I ordered on 27 October with 48 hour delivery and there's still no sign of it. No email or a message to say it's been dispatched or any tracking number. I emailed them to the 2 different email addresses and sent a FB message and haven't had a reply to any!! I tried to use their contact form on their website and got "Your submission failed because of a server error. Have raised a dispute with PayPal but not holding my breath. To say I’m fuming is an understatement!
27 October 2024
Unprompted review
Reply from Hoxton Spirits
We’re very sorry to hear about the issues you’ve had with your recent order. I can confirm that your order has been dispatched, alongside a gift from us to apologies for the poor service. There have been severe issues with our orders & communication system our team have been working hard to fix them and we apologise for any inconvenience caused.
If you still haven't received any communication from us, please check your spam or junk folder in case the email ended up there? Alternatively, feel free to reply here or get in touch again, and we’ll promptly resend the information.
Thank you for your patience, and we’re here to ensure you receive your order as soon as possible.
Hoxton Customer Support
Some issues but all resolved now.
Don't order through their website! Should have read the reviews before buying. I ordered on their website, received a confirmation email and thanks for your support email, along with a discount code for future purchases... which seems like an optimistic marketing technique for a company that steals your money and ignores your emails. No response from them and no order received. Annoyingly the product is really tasty but I'm now reluctant to invest in any of their products even through another supplier. Very disappointed.
EDIT: a few weeks after my order didn’t arrive Hoxton Spirits have been in touch. And apparently there has been an issue with their system. I have now received my order along with a whole other bottle as an apology.
31 October 2024
Unprompted review
Reply from Hoxton Spirits
We’re very sorry to hear about the issues you’ve had with your recent order. I can confirm that your order has been dispatched, alongside a gift from us to apologies for the poor service. There have been severe issues with our orders & communication system our team have been working hard to fix them and we apologise for any inconvenience caused.
If you still haven't received any communication from us, please check your spam or junk folder in case the email ended up there? Alternatively, feel free to reply here or get in touch again, and we’ll promptly resend the information.
Thank you for your patience, and we’re here to ensure you receive your order as soon as possible.
Hoxton Customer Support
I have had the same recent experience…
I have had the same recent experience as other customers: order not received and no means of communication - all signs that they have ceased trading but are still representing (via website) that they will fulfil orders. I would not have anything to do with them.
17 October 2024
Unprompted review
Reply from Hoxton Spirits
We’re very sorry to hear about the issues you’ve had with your recent order. I can confirm that your order has been dispatched, alongside a gift from us to apologies for the poor service. There have been severe issues with our orders & communication system our team have been working hard to fix them and we apologise for any inconvenience caused.
If you still haven't received any communication from us, please check your spam or junk folder in case the email ended up there? Alternatively, feel free to reply here or get in touch again, and we’ll promptly resend the information.
Thank you for your patience, and we’re here to ensure you receive your order as soon as possible.
Hoxton Customer Support
Ordered with website and no order…
Ordered with website and no order received and impossible to contact on email Facebook and Instagram - what a total joke from what I expected to be a premium product. I have even asked them to call me back - nothing!!!
23 October 2024
Unprompted review
Reply from Hoxton Spirits
We’re very sorry to hear about the issues you’ve had with your recent order. I can confirm that your order has been dispatched, alongside a gift from us to apologies for the poor service. There have been severe issues with our orders & communication system our team have been working hard to fix them and we apologise for any inconvenience caused.
If you still haven't received any communication from us, please check your spam or junk folder in case the email ended up there? Alternatively, feel free to reply here or get in touch again, and we’ll promptly resend the information.
Thank you for your patience, and we’re here to ensure you receive your order as soon as possible.
Hoxton Customer Support
Alas no gin :(
Sadly the same as other reviews. Ordered and paid for but alas no gin. Really surprisingly poor service.
23 October 2024
Unprompted review
Reply from Hoxton Spirits
We’re very sorry to hear about the issues you’ve had with your recent order. I can confirm that your order has been dispatched, alongside a gift from us to apologies for the poor service. There have been severe issues with our orders & communication system our team have been working hard to fix them and we apologise for any inconvenience caused.
If you still haven't received any communication from us, please check your spam or junk folder in case the email ended up there? Alternatively, feel free to reply here or get in touch again, and we’ll promptly resend the information.
Thank you for your patience, and we’re here to ensure you receive your order as soon as possible.
Hoxton Customer Support
Order hasn't arrived, no reply, no telephone number
I ordered on 20th October with 48 hour delivery. It's now the 28th October and there's still no sign of it. Not even a message to say it's been dispatched or any tracking number. And they don't have any telephone number listed on their website. I emailed them 2 days ago and haven't had a reply. I tried to use their contact form on their website and got "Your submission failed because of a server error". I'm really starting to worry I've been scammed.
Update 8th November: I finally had a reply from them today, saying they had to "temporarily shut down our online store" - but there was no sign of it being shut down when they took my money! They also had the cheek to title the email "Issue resolved" then ask to give them another 7 days for the order to arrive. It's already nearly 3 weeks late! What an absolute joke. Don't go anywhere near these people.
28 October 2024
Unprompted review
Reply from Hoxton Spirits
We’re very sorry to hear about the issues you’ve had with your recent order. I can confirm that your order has been dispatched, alongside a gift from us to apologies for the poor service. There have been severe issues with our orders & communication system our team have been working hard to fix them and we apologise for any inconvenience caused.
Thank you for your patience, and we’re here to ensure you receive your order as soon as possible.
Hoxton Customer Support
Placed 2 orders on 17th Oct
Placed 2 orders on 17th Oct, when I check the website is just says “processing” have emailed 3 times, used Facebook messenger+ which has been read: but no response, no goods
Really poor
25 October 2024
Unprompted review
Reply from Hoxton Spirits
We’re very sorry to hear about the issues you’ve had with your recent order. I can confirm that your order has been dispatched, alongside a gift from us to apologies for the poor service. There have been severe issues with our orders & communication system our team have been working hard to fix them and we apologise for any inconvenience caused.
If you still haven't received any communication from us, please check your spam or junk folder in case the email ended up there? Alternatively, feel free to reply here or get in touch again, and we’ll promptly resend the information.
Thank you for your patience, and we’re here to ensure you receive your order as soon as possible.
Hoxton Customer Support
Infuriated and Disappointed
Infuriated and Disappointed
I ordered a bottle of the tropical gin as a birthday gift on 17 October and was given an order number. I’m still waiting on delivery 1 week later, so I decided to contact them just to check when I should expect delivery, as my initial email stated 48hours. I have emailed twice over the past couple of days but have received no acknowledgement or answer. I’ve also tried to message them using their contact form but it kicks me out with an error message. I have tried telephoning on a number I found but when I ring it there is a message that says it does not accept calls from my location. (Scotland)
Is this company still operating? I’m at a loss now on how to go forward. Regretting ordering direct now and wish I’d ordered through a third party which I’ve done previously.
24 October 2024
Unprompted review
Reply from Hoxton Spirits
We’re very sorry to hear about the issues you’ve had with your recent order. I can confirm that your order has been dispatched, alongside a gift from us to apologies for the poor service. There have been severe issues with our orders & communication system our team have been working hard to fix them and we apologise for any inconvenience caused.
If you still haven't received any communication from us, please check your spam or junk folder in case the email ended up there? Alternatively, feel free to reply here or get in touch again, and we’ll promptly resend the information.
Thank you for your patience, and we’re here to ensure you receive your order as soon as possible.
Hoxton Customer Support
Honestly the best….
Honestly the best flavour gin I’ve ever had, coconut and grapefruit! Quick delivery, excellent price, will definitely be shopping here again,
5 July 2024
Unprompted review
Simply adore Hoxton Gin
Simply adore Hoxton Gin, especially the grapefruit and coconut…it’s like holiday in a glass! I’ve got so many friends and family on this stuff!! Website and customer experience is always 100% too. Thanks Hoxton…see you when this bottle runs out!
5 July 2024
Unprompted review
New gin on the shelf
I bought a bottle of Hoxton Tropical gin as I'd heard good things about it from all my gin friends. Delivery was speedy. The bottle is beautiful. The gin is exceptional! The flavours complement each other perfectly. My go to serve is 50ml tropical gin 150ml light Mediterranean tonic
This wonderful bottle sits proud in my 100+ collection
5 July 2024
Unprompted review
Seasoned gin drinker
I have been drinking gin since the mid-80s and have graduated from the commonplace to the more refined.
At one time I had 12 different bottles in my cupboard. My preference is for spicy and citrussy numbers, so I was interested to try Hoxton’s London gin with grape fruit and ginger flavourings. I wasn’t disappointed. I experimented with a lime garnish for my first glass which was very nice but, when I used a grapefruit slice instead for my second it lifted the gin into the Premier division. It goes into my Highly Recommended category
23 June 2024
Unprompted review
Reply from Hoxton Spirits
Hi Wendy! We're backing Hoxton Gin when served with a slice of grapefruit to be the dream team which stops Manchester City from winning the Premier Devision title for the fifth year in a row! Thank you for such a great review and we're so glad you graduated!! (Oh by the way, check out some great recipes on our website to take it even further! :) ) All the best, Rob.
Incorrect order
Originally ordered on 13th and delivered on 17th. Unfortunately not my order!! Rang on 17th and was told my order would be despatched asap. Still not arrived or any message that it is in the post on 24th. I presume they are trying to locate my original order. Just send a replacement and get the original back at your leisure from wherever you sent it.
Edit: Seems it was the delivery company that got it wrong for the second time. Order reissued on 27th and delivered next day. Not sampled it yet but the bottles look enticing.
17 June 2024
Unprompted review
Reply from Hoxton Spirits
Hi Barry, I have emailed you privately in the hope we can find a fitting and satisfactory resolution to this for you. I completely appreciate that we've let you down on this occasion, something of course we try to avoid at all costs. We, like most online businesses these days, use a third-party fulfilment provider to reduce costs & help with resources. On this occasion they sent you the incorrect product from another customer of theirs, which we tried to resolve immediately (a replacement was despatched the same day). This appears to have gone missing, the tracking number which they have provided does not show anything. This is a massive fault and something we will investigate internally as our customers satisfaction is paramount - we of course do not want this to happen again. We do very well in general in despatching our orders, which I believe is evident from the existing reviews we do have so I apologise that this hasn't come through this time. As mentioned in my email, please come back to me and we will see what can be done to correct this.
First tried this gin in London
First tried this gin in London. Loved the taste, you can really taste the grapefruit so decided to order a bottle. Excellent service, fast and free delivery. Will definitely be ordering another bottle.
7 June 2024
Unprompted review
Reply from Hoxton Spirits
Absolutely love it when someone tries it out and about and goes home to order a bottle! Thank you for your order, hope it serves you well in the coming sunshine! Thank-you, Rob
Lovely stuff
Great website, great prices and delicious tropical gin. Tastes fantastic with aromatic tonic
27 May 2024
Unprompted review
Reply from Hoxton Spirits
Hey Nicole - Thank you for your order and for your valued opinion! Glad you like it :) Thanks!
Nice crisp Gin and Tonic
Ordered a bottle of the Dry Gin online after having seen it featured in an email from Nat West Black Ten service. It arrived quickly in excellent packaging, the bottle is attractive and the taste is excellent. It makes a very crisp Gin and Tonic indeed. 👍👍
10 May 2024
Unprompted review
Reply from Hoxton Spirits
Hi Ray! Lovely to hear how you found us! Thank you for the review! Really hope you enjoy the rest of the bottle! Rob
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.