Howleys Toys Reviews 

I would highly recommend this company for your purchasing needs. They offer great value for money products and the customer service is impeccable. James especially is fantastic and went above and beyond to help me with my query, I will definitely be buying from Howleys Toys again in the near future! Thank you so much :)

Was very pleased with there response after the carrier lost my parcel! But the company was great and have now sent me anoth out. Tha k you very much

Love coming into this shop always welcoming and very helpful. Very good selection of Lego and Pokemon which I go in for. The staff are always happy to have a chat. Shawn is great. Definitely will be back in

I bought the Live Action Snow White doll from Howleys Toy Master through Debenhams. From reading the other reviews on here, I'm lucky to have received the correct item. However, the packaging was awful. The packaging box the doll arrived in was very battered and a little bit open. I was also lucky that the doll was in good condition. The doll box isn't in perfect condition, but it's ok. I don't recommend buying from this toy shop and won't be purchasing from them again.

Fantastic service, communication and item as described. Exactly what we were looking for (especially seeing as it was quite a hard to find toy!).

James was professional and extremely accommodating. Going above and beyond to answer our questions and help.

Highly recommend to anyone.

I contacted the email address for this business in regards to a query I had, I got a response back from James very quickly, who was incredibly helpful. Thank you so much James and Howleys!

Absolutely disgusting lack of service. My wife ordered a toy through Debenhams which was sold by Howley toys. The item was not as described and she was eventually able to return the item. This was on 9th January. The return was tracked and arrived with them. many emails later and no response and NO CREDIT to my credit card. They do not answer the phone and do not reply to emails. AVOID THEM!!!!!!

I ordered a model kit of a Yeoman warder which they said would be delivered by 31st December. Unfortunately it hadn't arrived by the 3rd January so I had to ask for a refund. I do,however, understand that this model is quite rare.

I’d give 0 stars if I could! Do not use!
Made a Christmas purchase of some art sets, received a message from the store that one of the items they let me purchase isn’t in stock and heard nothing since!
No refund issued or update regarding if they dispatched the other items i ordered.
Awful service!

Ordered a product through Debenhams, got sent something vaguely similar (Ordered Snakes&Ladders/Ludo game, got sent a much cheaper looking Snakes&Ladders game) when queried they simply ignore you.

Not impressed and unless they do something to resolve it, I will go out of my way to avoid using them in future.

Ordered the Dustin Funko Pop, received Johnathon. Also in the box was the invoice address for the other customer with all her details on. So clearly that customer has mine with all my details on! GDPR!!!

Firstly I wish I had read their reviews even though I did purchase through Debenhams. I would not have placed an order from this company. The item I purchased was £10.99. What did I receive a bag of baby bath play toys!!!!! Price £4.99. After many emails I now have to download a mailing label and then I have to return the item I received. I have been told that my original item I ordered as not been returned "surprise" BUT the big question is why inside the bath toys I received, I have the other customers details who originally purchased the bath toys, which includes her name address email address and phone number? So this suggest to me she has my invoice with my details. What about privacy rules and regulations? This is totally unacceptable. I have also been told they do not have my original item in stock I ordered and if the person who as the item returns it I can have this or would I prefer I refund? The refund will take TWO weeks after they receive back my return of the bath toys. DISGUSTED.

Ordered a replace Bellway pool pump from these people it arrived as agreed only to find a wet delivery box which I put down to the rain.
Not until opened I found the units was somewhat second hand when I opened up the case to see if there was a filter it turned my stomach yes there was a used filter along with dead insects and various elements you would expect to find from a used filter including what must of been human skin etc

Really what has this country come to

Ordered a tram through Debenhams and it came from howleys toys. The tram turned up and was in fact a DHL truck. I emailed and said the wrong item was sent. They asked if I wanted it and receive a part refund. I said no as my son is into trams and so I would order it elsewhere. I returned the truck and heard nothing, so had to email to see if they had got it back. They had so said they would start the refund and I would get it in 1-5 days. After 5 days nothing, so I emailed again and was told it would be 14 days now. So still waiting. Absolutely hopeless

If I could leave zero stars I could. I waited nearly a week after ordering to contact as I had no update only after a while could they tell me they had lost my order & could not do anything about it so I now have to pay £7 extra from elsewhere for express delivery. Awful customer service, I would definitely avoid at all costs if you don’t want to be disappointed!

Dreadful customer service. I have emailed numerous times to arrange a return and they have responded once and then no further response other than an automated one. Be careful ordering if you think there might be a chance you might need to return as this is impossible.

The product I bought was fab but just not big enough, I was so impressed with the company with how they handled my request to return it. They responded really quickly to my emails, and were so personable. No fuss was made and a pre-paid returns label issued almost immediately. I am so impressed with the fuss and hassle free way they managed my request and will definitely be shopping with them again. Huge thanks!

Absolutely disgraceful customer service, I ordered a bag twice as a Christmas present for my mum and they sent me the a totally different bag, I returned the item back twice on both the different shopping platforms and they failed to replace it or refund me. I had to chase them non stop to get my money back and had no response from them. I will never order again from this company for fear that I won't get what I'm paying for and then they give u the complete runaround to try to get your money back.

I can thoroughly recommend this store. I had to contact customer services and Shannon was most helpful and prompt in her response

Placed an order online #922795 on the Howleys webiste at 8pm on Wednesday (27th November), for a Christmas naughty elf.

Paid extra for the 'Express' next day service described thus - "Express - Next Day if Ordered before 1pm - (Delivered Monday to Friday) for £5.95 GBP"

As I ordered on Wednesday night, this was well inside their cut off of 1pm on Thursday. So it *should* have been shipped on Thursday (28 Nov) and delivered on Friday (29 Nov).

Friday came and went with no delivery. Howleys emailed a tracking number but without a link through so I've no idea which courier service it is.

It is Saturday morning and I've no idea whether they've shipped it, if it's on its way or not, when it might be delivered, etc.

Edit: It is now Monday (2nd December) morning and I still haven't received it. Had to go out on Saturday afternoon and get an elf for the kids to wake up to on Sunday.