Hövding is both extremely safe and has a great innovative design. I feel uncomfortable wearing a "normal" helmet but a Hövding – it´s just great!! Once a Hövding, always a Hövding!
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See what reviewers are saying
the airbag cover arrived extremely fast, so all fine until then. In the meantimer, though, Hovding went bankrupt and stopped all customer service (no rating for that). Finally, about three weeks after... See more
Second accident with protection by Hövding. Amassing good result. Absolutely no single small damage of head, face. Also neck and my expensive glases was protected successful. Bevor I had some assistan... See more
Company replied
Since I started using the airbag from hövding, I feel much safer on the bike because my entire head and neck are protected. It's easy to use and very comfortable to wear (I don't even notice that I'm... See more
Company details
Information provided by various external sources
Hövding is an airbag for cyclist that has superior shock absorption compared to a regular bicycle helmet. Be safe - buy a Hövding today!
Contact info
Bergsgatan 33, 214 22, Malmö, Sweden
- +46(0)40236868
- info@hovding.com
- hovding.com
great experience
Everything is working nice so far. koncept, order, easy installning, charging, app etc. But, one thing I am not sure if it is showing correct information and that is my own trips with the hövding.
14 August 2023
Reply from Hövding
Hi Mattias,
Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying your Hövding! 😊
If you have any concerns about the accuracy of your trip data, please don't hesitate to reach out to our customer support team. They'll be more than happy to assist you!
Once again, thank you for your support and review, we wish you many safe and pleasant rides with Hövding!
Best regards,
Hövding
Replacement
Needed a new Hövding after mine "explored" by not-real accident.
Delivery for the replacement was quick
14 August 2023
Reply from Hövding
Dear Heike,
Thank you for taking the time to provide us with your feedback.
We are glad to hear that the delivery was quick and you are glad with Hövding. Please do not hesitate to contact us anytime in case you need it!
Best regards 💛
Hövding
The New Hövding ist very innovativ. The only thing is the battery in the neck, which disturbs.
Very nice Package.
18 August 2023
Reply from Hövding
Hello Tilman,
First of all, we would like to thank you for your comment on this platform.
Hövding is a technically advanced product with many components. The airbag technology protects up to 8x better than traditional bicycle helmets and some of the parts in the Hövding are key to help the user communicate with the device.
We appreciate your feedback and will take it into consideration as we continue to improve our services for all of our customers.
Thank you again for your valuable feedback.
Best regards 💛
Hövding
Battery time is too low!
17 August 2023
Reply from Hövding
Hello Carsten
First of all, we would like to thank you for your comment on this platform.
We are sorry to hear that you have encountered issues with your Hövding.
Would it be possible to contact you directly to shed some light in your problem and get more specific information about your device?
if so, please let us know the best way to reach you, or please contact us during our phone hours, Tuesdays-Fridays: 9am-3pm at +46 40 23 68 68.
We appreciate your patience and cooperation in this matter.
We will do everything we can to assist you in this situation. Please be assured that your satisfaction is our top priority.
Best regards 💛
Hövding
Until now Four stars
Until now Four stars for easy use , easy handling , easy setup and easy configuration, the only thing that can get me to five stars ,is if you figure out how to make the helmet as smart as the airbag vests, which you can use until the vest are done , you only need to put a new cartridge on , when the old one explodes in a crash🥰
15 August 2023
Reply from Hövding
Dear Marie,
We appreciate you sharing your positive experience with us on Trustpilot!
Our goal is to provide our customers with the best possible service, and we are happy to hear that we were able to meet your expectations. If you have any questions or concerns, please don't hesitate to reach out.
Please know that your feedback is appreciated and will be taken it into consideration as we continue to improve our services for all our customers.
Thank you again for your valuable feedback.
Best regards,
Hövding 💛
With my firth Hoevding I Had an…
With my firth Hoevding I Had an accident and the airbag saved my head. So I could Stand Up afterwards, cycle home and ordered a News Hoevding. Thanks.
5 April 2023
Reply from Hövding
Dear Drudea,
we are incredibly glad to hear that your Hövding was there to protect you during the accident. Your safety is our top priority, and it brings us great joy to know that Hövding saved your head from any injury.
It is moments like these that reinforce our commitment to providing top-notch protection for cyclists.
We're grateful to have you as a satisfied customer, and we're here to support you. If you have any questions or need any assistance, please don't hesitate to reach out.
Have a nice day!
Best regards 💛
Hövding
Easy to use and stylish
I decided to by my Hövding after a crash by bike wich left me heavily injured. The accidents most severe injuries could have been avoided by wearing a helmet. Obviously I didn’t and suffered from a scull fracture. Lucky me I remembered still my name afterwards.🫣 So for me it was always „just a quick ride to work or around the corner“ without helmet. Could have been the last one. The bike airbag by Hövding is super comfortable, easy to use and even stylish ( if that’s something that bothers you) and it prevents from injuries like mine.
14 August 2023
Reply from Hövding
Dear Arite,
thank your for sharing your experience and feedback with us.
We are incredibly glad to hear that your Hövding was there to protect you during the accident. Your safety is our top priority, and it brings us great joy to know that Hövding saved your head from any injury.
It is moments like these that reinforce our commitment to providing top-notch protection for cyclists.
We're grateful to have you as a satisfied customer, and we're here to support you. If you have any questions or need any assistance, please don't hesitate to reach out.
Have a nice day!
Best regards 💛
Hövding
My new Hövding
This is the second Hövding I bought and the first one I bought online. All was well, loving the new model so far!
4 August 2023
Reply from Hövding
Dear Anton,
Thank you for your feedback! We're delighted to hear that the purchase process for your Hövding went well.
If you need further assistance or have any questions, please feel free to reach out to us and we will be glad to help you!
Best regards,
Hövding 💛
Delivery was a problem and the emailing…
Delivery was a problem and the emailing of the progress of delivery did not work.
Finally after roughly two weeks the Hövding was delivered.
however the product itself is great and the instruction online are very clear and helpful.
8 August 2023
Reply from Hövding
Dear Thierry,
Thank you for taking the time to provide us with your feedback.
We are sorry to hear that you had a negative experience with the delivery of your Hövding.
Our team strives to provide excellent support to our customers, and we apologize for any inconvenience caused.
Thank you again for your valuable feedback.
Best regards 💛
Hövding
The worst customer service ever
The worst customer service ever. To have a helmet you need to have an app on your phone and because that doesn't even work you will also need a PC to even be able to get battery on their product. Worst customer support ever
4 September 2023
Unprompted review
Reply from Hövding
Dear Mathilde,
Thank you for taking the time to provide us with your feedback.
We are sorry to hear that you have encountered issues with your Hövding.
We would like to understand where we fell short in your case, would it be possible to contact you directly to discuss your concerns and get more specific feedback on how our customer service team can improve? If so, please let us know the best way to reach you, or please contact us during our phone hours, Tuesdays-Fridays: 9am-3pm at +46 40 23 68 68. This will help us investigate what did go wrong handling your case and understand how we can improve.
Best regards 💛
Hövding
Reply from Hövding
Dear customer,
Thank you so much for your feedback.
We're over the moon knowing that you experienced a quick and efficient delivery.
Remember, we're just a message away if you ever need assistance or have more thoughts to share. Your support is incredibly valuable to us!
Best regards💛
Hövding
I never received my package
I never got my Hövding because the PostNord shop refused to give it to me and returned it to Hövding instead. It was not directly Hövdings fault but they were dont able to do anything to avoid the return. That was not satisfactory. They should have other delivery options.
4 August 2023
Reply from Hövding
Dear René,
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you had a negative experience with the delivery of your Hövding.
We appreciate your feedback and will take it into consideration as we continue to improve our services for all our customers.
Thank you again for your valuable feedback.
Best regards 💛
Hövding
Function and service are excellent.
28 July 2023
Reply from Hövding
Hi,
Thank you for this review. We appreciate your feedback, which we use to improve your customer experience and give you -and all of our customers- the best service. If you have any further questions or concerns, do not hesitate to contact us.
Best regards,
Hövding 💛
Amazing customer experience
Amazing customer experience. I recently had to contact customer service to have my helmet replaced. The customer service team was very responsive and professional. I received a new helmet within a few days at no cost. I'm very grateful and proud to be a Hovding customer. Thank you and congrats to all the team.
29 August 2023
Unprompted review
Reply from Hövding
Dear Gary,
We appreciate you sharing your positive experience with us on Trustpilot! Our goal is to provide our customers with the best possible service, and we are happy to hear that we were able to meet your expectations. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help 😊
Best regards,
Hövding team💛
Good products but poor delivery…
Good products but poor delivery experience. Order at home address and Hövding send the parcel to a DPD pickup station that open Mo - We 10 - 15. I can't get the parcel at that time.
Update 06.08.:Thx for you answer. Just don't ship to drop off shops and don't tell the customer.
6 August 2023
Reply from Hövding
Dear Achim,
Thank you for your feedback on your delivery experience. We are always looking for ways to improve our customer experience and we appreciate your feedback.
We want to reassure you that we take all customer feedback seriously. We have taken steps to improve. If there is anything we can do to assist you further or if you have any suggestions on how we can improve, please do not hesitate to reach out to us.
Best Regards,
Hövding
interaction with the chat bot
the interaction with the chat bot is continously frustrating - prior and after purchase. no direct customer support availabale, no email. I had questions not covered in the FAQs and still have no answer regarding secuirty features. Annoying.
Otherwise the product itself is comfortable and easy to wear.
6 August 2023
Reply from Hövding
Dear Eva,
thank you for taking the time to provide us with your feedback.
We are sorry to hear that you had a negative experience with our chat.
We would like to understand where we fell short in your case, would it be possible to contact you directly to discuss your concerns and get more specific feedback on how our customer service team can improve?
If so, please let us know the best way to reach you, or please contact us during our phone hours, Tuesdays-Fridays: 9am-3pm (closed from 12 to 1pm) at +46 40 23 68 68.
We are looking forward to hear from you!
Best regards
Hövding 💛
It‘s great
It‘s great! I feel save, it’s easy to wear and the battery lasts very long! Only the App doesn‘t work the right way- sonetimes the rides are registrated, but often not.
5 August 2023
Reply from Hövding
Dear Katharina,
We appreciate you sharing your positive experience with us on Trustpilot.
Our goal is to provide our customers with the best possible service, and we are happy to hear that we were able to meet your expectations. If you have any questions or concerns, please don't hesitate to reach out.
Please know that your feedback is appreciated and will be taken it into consideration as we continue to improve our services for all our customers.
Thank you again for your valuable feedback.
Best regards,
Hövding 💛
I needed a new hövding second time
I needed a new hövding second time! Everything went well, good conversation.
IT'S THE BEST "HELMET" EVER!
30 July 2023
Reply from Hövding
Dear Dagmar,
Thank you so much for your 5-star rating and wonderful feedback! We're thrilled to hear that you had a smooth experience getting your second Hövding, and we're delighted that you consider it the best helmet ever. 😊👌 Safety is our top priority, and we're here to ensure you have the best protection while cycling. If you ever have any questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
Hövding
you didnt provide any invoice
you didnt provide any invoice, and when I contacted your customer service through the chat, they also declined the request.
after an hour an invoice came to my inbox, but sending an invoice shouldnt be a great deal and must be provided with every purchase, especially company purchases.
3 August 2023
Reply from Hövding
Dear customer,
Thank you for taking the time to provide us with your feedback.
We are sorry to hear that you had a negative experience. Our team strives to provide excellent support to our customers, and we apologize for any inconvenience caused.
We appreciate your feedback and will take it into consideration as we continue to improve our services for all our customers.
Thank you again for your valuable feedback.
Best regards 💛
Hövding
Fast delivery
Fast delivery - didn´t had to cycle without my Hövding more than a few days :-)
28 July 2023
Reply from Hövding
Malwine, thank you for the 5-star review! We're delighted to hear that you received your Hövding quickly and didn't have to cycle without it for long. Your safety is important to us, and we strive to provide fast and efficient service. If you ever need any assistance or have further feedback, please don't hesitate to reach out. Happy and safe cycling!
Best regards,
Hövding
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