We loved the location. The harbor views are beautiful. A great selections of restaurants are available, although most are closed in February. The apartment itself is tired. It needs renovation. T... See more
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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The flat has two faces : On one side, the location and the neighborhood are great (15min walk from the city center, calm and beautiful neighborhood). The landlord is reactive and honest. It is... See more
Company replied
Housing anywhere promotes very attractive appartements for a very low on sites like Immoscout. If you want to book it on the Housing Website, you learn, it's not available. And that's always like that... See more
Company replied
very nice apartment and very well located, fast check in, it’s a shame the cleaning was never done in the room before our arrival but on the other hand a part of the deposit was charged to us for a la... See more
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Company details
Written by the company
Welcome, you are finally here! Empowering you to live wherever and however you choose. Rent with confidence, find peace of mind worldwide, or just around the corner. Our commitment: Secure. Seamless. Effortless and More options. Simply means Rent Easy. Live Free. Join us on this journey, your trust fuels our mission!
Contact info
555 Blaak, 3011GB, Rotterdam, Netherlands
- support@housinganywhere.com
- housinganywhere.com
3.3
Average
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a wonderful experience
It was a wonderful experience, saves time and very efficient. Thank you housinganywhere. Such a great app
6 February 2026
Unprompted review
Reply from HousingAnywhere
Dear David,
Thank you for your words. We’re thrilled to hear you had a wonderful experience and found the app efficient and time-saving. Your feedback truly motivates us, thanks for choosing HousingAnywhere.
Best regards,
Team HousingAnywhere
Very slow support and no relevant help
I booked a room that turned out to be a third of the listed size in a mouldy flat with issues in the room, the kitchen and the bathroom.
HousingAnywhere took on average 4 days to respond to my attempts to get into contact, the phone "hotline" was overrun and kicked me out.
They then pushed me out of the cancellation timeframe and allowed the listing company to just relist my room without fixing the issues I told them about.
2 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Benedikt,
We’re very sorry to hear that the accommodation did not meet your expectations.
As a booking platform, we connect guests with independent property providers, and we rely on listing partners to present their properties accurately and maintain appropriate standards. That said, concerns about cleanliness, maintenance, or discrepancies in room size are matters we take seriously and expect our partners to address promptly.
We also sincerely apologise for the frustration you experienced when trying to contact our support team. Delays and difficulty reaching us are not the level of service we aim to provide, and we understand how stressful that must have felt while dealing with issues on-site.
Regarding the cancellation timeframe, our policies are designed to be applied consistently and fairly. However, when significant concerns are raised, we review the information provided and liaise with the property partner accordingly. If there are outstanding details we have not yet received, we would welcome the opportunity to reassess your case.
We appreciate your feedback, as it helps us improve both our support processes and the standards we expect from property partners.
Regards,
Jacques
I had a very good experience
I had a very good experience. The service was professional, clear, and helpful. Everything was explained properly and the process went smoothly. I really appreciate the support and responsiveness. I would definitely recommend this service to others
19 February 2026
Unprompted review
Reply from HousingAnywhere
Hi Ibtissam,
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that you had a very good experience and that our team was able to provide professional, clear, and helpful service throughout the process.
It means a lot to know that everything was explained properly and that the experience felt smooth and well-supported. Your recommendation truly motivates us to continue delivering the highest level of service.
We sincerely appreciate your trust and look forward to assisting you again in the future!
Jacques
Seamless process !
4 February 2026
Unprompted review
Reply from HousingAnywhere
Hi Viviane,
Thank you so much! We aim to make things as easy as possible for our customers, so we’re thrilled to hear the process was seamless for you. We look forward to working with you again!
Jacques
It is a good option to find where to…
It is a good option to find where to live for longer periods and cheaper than Rbnb.
The problems start when you have to connect with the real landowner, beyond HousingAnywhere. I suggest you never delegate the contact. We, the customers are yours and you own us permanent connection . Do everything through your page
16 February 2026
Unprompted review
Reply from HousingAnywhere
Hello Simon,
Thank you for sharing your feedback. We’re glad to hear you found HousingAnywhere a good option for finding longer-term accommodation at a better price than short-stay platforms.
We also understand your point about communication. For safety and transparency, we strongly encourage tenants and landlords to keep all communication and payments within the HousingAnywhere platform. This helps protect both parties and ensures that agreements and important information remain documented.
At the same time, HousingAnywhere operates as a marketplace, meaning we do not own or manage the properties listed. Once the tenancy is active and the move-in has taken place, the landlord remains responsible for the accommodation and for handling the tenancy directly.
Thank you again for your suggestion and for taking the time to share your experience.
Best,
Anna
I was robbed
I was robbed, the website did not help me, and I was scammed.
11 February 2026
Unprompted review
Reply from HousingAnywhere
Dear Khader,
We are very sorry to hear about your experience. What you’ve described is extremely serious, and we understand how upsetting and frustrating this situation must be for you.
Please know that we take reports of scams and fraudulent activity very seriously. While we are not directly involved in transactions between users, we are committed to maintaining a safe platform and investigating any reports of misconduct thoroughly.
We kindly ask you to contact our support team directly with all relevant details, including the listing, the profile involved, and any communication you may have had.
We truly regret that this has been your experience and appreciate you bringing it to our attention. Your safety and trust are very important to us, and we are here to assist you in any way we can.
Kind regards,
Jacques
This has been an absolutely terrible…
This has been an absolutely terrible experience and I strongly advise everyone: never book here. I rented an apartment through HousingAnywhere managed by Joivy and what I found upon arrival was completely unacceptable and honestly shocking.
From the very first moment things went wrong. We were initially given the wrong key and only later received the correct one. When we finally entered the apartment, it was filthy beyond belief. The kitchen and bathroom were extremely dirty, clearly not cleaned before move-in. But the problem was not just dirt — the apartment was simply uninhabitable. There was no hot water in the shower and the shower itself was broken, with the shower rod detached and unusable. The washing machine looked damaged and in very poor condition. The oven and microwave did not work at all and need replacement. The stovetop was unsafe to use because the extractor hood above it was in such terrible condition that you would not dare to cook underneath it. The mattress was also unacceptable and unhygienic.
This means you cannot shower, you cannot cook, and you cannot properly live there. These are basic human needs. An apartment in this state should never, ever be rented out.
Trying to get help made everything even worse. The Joivy app, which you are required to use for payments and maintenance requests, did not work from the beginning. Because of this, I could not properly submit maintenance requests. I contacted them via WhatsApp, via the platform, and repeatedly sent photos as proof. Instead of taking responsibility and offering a real solution, I was constantly redirected to other “channels” and told to contact someone else. No one took ownership. No one provided immediate action. Just endless back-and-forth messages while I was standing in an unlivable apartment in a foreign country.
On top of that, there are high admin fees, a mandatory final cleaning fee, deposit payments, and strict cancellation conditions. You are expected to pay everything perfectly and on time, yet they do not deliver even the most basic living standards in return.
Moving to another country is already stressful enough. Arriving and discovering that your apartment is dirty, broken, and uninhabitable — with no real support — is devastating. This experience caused enormous stress and disappointment.
If you are an Erasmus student, an international student, or anyone relocating, please be extremely careful. Based on my experience, I cannot recommend booking with Joivy via HousingAnywhere under any circumstances. This was a horrible experience and I would never book here again.
1 October 2025
Unprompted review
Reply from HousingAnywhere
Dear rhune,
Thank you for taking the time to share your experience. We are truly sorry to read about what happened and understand how distressing this must have been, especially while relocating to a new country.
What you described regarding the condition of the apartment and the issues upon arrival is very concerning. Basic standards such as cleanliness, working utilities, and access to essential amenities should always be met. We completely understand how upsetting it must have been to encounter these problems at move-in.
We would like to clarify that HousingAnywhere operates as a booking platform, while properties are managed by independent landlords or property managers. That said, we take feedback like this very seriously. Situations where tenants feel unsupported or unable to resolve urgent issues are not the experience we aim to facilitate.
We are especially sorry to hear about the difficulties you faced when trying to report the issues and seek assistance. Being redirected between channels without receiving clear support must have added to your frustration during an already stressful time.
If this matter is still unresolved, we strongly encourage you to contact our support team directly with your booking reference and all relevant documentation. We will review the case and escalate it where appropriate. Your feedback also helps us continuously evaluate the partners who list properties on our platform.
We truly regret the stress and disappointment this situation has caused you. Moving abroad should be an exciting experience, and we are sorry that this start did not meet expectations.
Kind regards,
Jacques
I was happy in this home
I was happy in this home. Mrs. Daniela is very kind and friendly. The location is very perfect. Close the metro station, market, and city center. The neighborhood and neighbors are very quiet. In my opinion the best place to stay.
14 February 2026
Unprompted review
Reply from HousingAnywhere
Dear Hamza,
Thank you so much for your lovely feedback! We’re delighted to hear that you had such a positive experience and felt happy in your home. It’s great to know that the location, neighborhood, and communication with Mrs. Daniela all contributed to a comfortable stay.
We truly appreciate you sharing your experience and wish you all the best in your next chapter!
Kind regards,
Alina
Very disappointing experience
Very disappointing experience with HousingAnywhere in Vienna.
The accommodation I booked was significantly different from what was advertised. Upon arrival, the property was in poor and unacceptable condition, with serious hygiene and maintenance issues. It did not correspond to the description or photographs on the platform.
I contacted HousingAnywhere on the day of arrival, and again the following day, through multiple channels, providing evidence and requesting assistance. Despite timely communication, no satisfactory solution was offered.
1 February 2026
Unprompted review
Reply from HousingAnywhere
Dear Mary,
Thank you for sharing your experience. We’re truly sorry to hear that the accommodation did not meet your expectations and that you were faced with hygiene and maintenance issues upon arrival. We understand how upsetting and stressful this can be, especially when you’ve just arrived in a new city and need a safe and comfortable place to stay.
HousingAnywhere offers Tenant Protection during the first 48 hours after move-in. During this period, tenants can report serious issues and request cancellation under our policy. In order for a cancellation to be processed, it must be submitted directly through the HousingAnywhere platform via the user account. While we understand that you contacted our team by email, a formal cancellation request was unfortunately not submitted in the system within the 48-hour move-in window, meaning a cancellation and refund could no longer be processed under the applicable policy.
That said, our support team did provide guidance on possible next steps and how to proceed with the situation.
We understand this was not the outcome you were hoping for, and we appreciate you taking the time to share your feedback.
Kind Regards,
Anna
Payment accepted for an unavailable property and no refund
My experience with HousingAnywhere has been very negative and concerning as a consumer.
A payment was made through the platform for an accommodation booking in Riga. Shortly afterward, the landlord acknowledged in writing that the property had already been rented before the payment was accepted, due to a system error. In other words, payment was taken for a booking that could not be fulfilled.
A full refund was requested immediately. More than two weeks have passed, and no reimbursement has been issued, despite the fact that the service was never provided and the error was clearly acknowledged.
The platform allowed:
Payment to be taken for an unavailable property
The refund not to be processed promptly
A situation where the consumer remains unprotected, despite a “tenant protection fee” being charged
As the payer, I have been forced to initiate a bank chargeback procedure and prepare a complaint with European consumer protection authorities in order to attempt recovery of the funds.
I would not recommend this platform unless you are prepared to face delays and formal disputes to recover your money in the event of a problem.
Issue still unresolved at the time of posting this review.
UPDATE:
Thank you for your response.
However, there is an important clarification that your reply does not reflect accurately. This was not a cancellation initiated by me. The booking was terminated by your side because the property was not available, as the landlord acknowledged in writing.
The refund was requested immediately after we were notified that the accommodation was unavailable, through your own platform’s chat system. This occurred on January 28, before the move-in date of February 1, and therefore well before any 48-hour post–move-in window could apply.
As the service was impossible from the outset, and the refund was requested prior to the start of the rental period, this situation cannot reasonably be treated as a late cancellation. Any internal payout timing between the platform and the advertiser should not affect the consumer’s right to a refund for a service that was never available.
The issue therefore remains unresolved.
26 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Santiago,
Thank you for sharing your experience. We’re sorry to hear about the frustration this situation has caused, and we understand how concerning it is when a payment is made for a booking that cannot be fulfilled.
In cases where a booking cannot proceed, a refund is handled through the original payment method, but processing times can vary depending on the payment provider and bank. We understand that waiting more than two weeks feels unacceptable, especially given the circumstances you described.
At the moment, we’re unable to locate your account based on the information available on Trustpilot. For this reason, we have sent you a request there asking for additional details so our team can identify your case and follow up appropriately. If you already have an open support conversation, we strongly recommend continuing communication through that existing thread to ensure faster handling and continuity.
We understand this is still unresolved and appreciate you bringing it to our attention.
UPDATE: Thank you for providing more details. After looking into your case, we can confirm that the issue was reported after the 48-hour move-in window. As outlined in our Tenant Protection and cancellation policy, cancellations and refunds can only be processed within this timeframe, before the payout is released. Once the 48 hours have passed, the payout is issued to the advertiser, and a cancellation through the platform is no longer possible. We understand this is a very frustrating situation, and we regret that the outcome is not what you expected.
Kind Regards,
Anna
Housinganywhere
In addition to the dormitory-related issues, the intermediary booking platform charges a fee of 172 euros simply for using its application, without providing any meaningful assistance, added value, or direct support throughout the process. The platform functions merely as a middleman, yet the fee is disproportionately high considering the lack of active service, problem-solving, or follow-up. This additional cost places an unnecessary financial burden on students and is not justified by the level of service provided.
26 September 2025
Unprompted review
Reply from HousingAnywhere
Dear Marianna,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with our platform did not meet your expectations.
We understand your concerns regarding the service fee and the value provided. Our platform fee is intended to cover several components, including secure payment processing, verification procedures, platform maintenance, administrative coordination between parties, and customer support availability throughout the booking process. That said, we recognize that the value of these services may not always be visible, especially when a booking proceeds without the need for direct intervention.
Your comments about the level of assistance and follow-up are particularly important to us. We strive to offer responsive support and meaningful guidance to students during what can often be a stressful housing search.
We continuously review our pricing structure and service model to ensure they remain fair, transparent. Feedback like yours plays a key role in that process.
Thank you again for sharing your perspective.
Regards,
Jacques
Vero great esperience
Vero great esperience, full service and all so easy.
11 February 2026
Unprompted review
Reply from HousingAnywhere
Hi Angelo,
We appreciate your feedback! It’s wonderful to hear that you had a great experience and found our services convenient. Thank you for trusting us to take care of everything, we look forward to serving you again in the future.
Thank you for choosing HousingAnywhere!
Jacques
A safe and peaceful home in Firenze
I lived in this apartment for an extended period, and after my stay, I have nothing but great things to say. If you are looking for a high quality of life in a beautiful setting, this is the place.
The Neighborhood & Location
The location is absolutely perfect. Within a 2-minute walk, you have incredible spots at your disposal, such as the Horticulture Garden and the Stibbert Museum and Park, along with several other charming small parks that are simply beautiful.
For daily essentials, Penny Market and Esselunga are close by and always convenient. Commuting is also a breeze; the tram stop is just an 8-minute walk from the front door. The area feels incredibly safe and scenic—perfect for anyone who enjoys a peaceful, walkable lifestyle.
Hospitality
The experience with Giuseppe and Giovanni was excellent. They were always available to help with our needs and stayed on top of any minor issues that arose in the apartment. I have nothing but praise for them as hosts.
Final Verdict
I highly recommend living here. I am certain that anyone moving in will feel safe, happy, and right at home from day one!
10 February 2026
Unprompted review
Reply from HousingAnywhere
Hi Emiliano,
We really appreciate you taking the time to leave this feedback. It’s our mission to curate listings that offer both a high quality of life and reliable hospitality, so we're thrilled that your experience in Florence exceeded expectations. Knowing that the location, safety, and host support all hit the mark helps other members of our community book with confidence. Safe travels on your next journey!
Thank you for choosing HousingAnywhere!
Jacques
Extremely unretributive
vIf you are willing to pay a high fee for the services of a preposterously indolent customer support, who will not assist you in case of scams and you don´t mind them indulging sketchy administrators to charge unexpected fees or fines, willing to o absolutely nothing for you, Housinganywhere is a guarantee of a very top-notch unilateral and potentially abusive experience... Please avoid for the sake of your wallet and mental peace.
27 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Carlos,
We are sorry to hear that you felt unsupported during your experience. We strive to provide proactive assistance, especially regarding discrepancy with the listing.
We take all reports of dissatisfaction and potential scams very seriously, as safety is a cornerstone of our platform. We have already submitted a request through Trustpilot for more information, as we currently do not have enough details to identify your specific case or provide a tailored reply.
We would like to clarify that, as per our Terms and Conditions, we offer comprehensive support and payment protection for up to 48 hours after your move-in date to ensure the property is as described. We encourage you to provide the requested details so we can investigate your experience with our support team and the administrator involved.
Regards,
Jacques
"MOVE-IN WITH CONFIDENCE" IS A FRAUD | Verified Scam & The 48-Hour Trap
UPDATE 10.02.2026
Standard courtesy replies cannot hide the reality: I reported the uninhabitable conditions within minutes of check-in, perfectly respecting your 48-hour policy. The agency itself has already officially registered the 'Move-Out' because the property was unlivable. You are withholding my money for a service that was never provided, effectively protecting a defaulting landlord instead of the tenant. This isn't a 'misunderstanding'—it's a refusal to honor your own guarantees. See you at the European Consumer Centre (ECC)."
"MOVE-IN WITH CONFIDENCE" IS A FRAUD | Verified Scam & The 48-Hour Trap
Review: HousingAnywhere’s slogan "Move-in with confidence" is a total lie. They claim: "We keep your payment safe... If the place doesn’t match the description, you’ll get a refund." This is bait for a trap.
I have spent over €2,000 for an apartment from a "VERIFIED LANDLORD" (Bem Coliving) that turned out to be a rotting hovel.
The Reality: The photos were fake. The place smelled of rot, furniture was falling apart, and the shower didn't even have a door.
The Fraud: Wi-Fi and TV were advertised as amenities. In reality, there was NO Wi-Fi and the TV had no power outlets to plug it into.
The 48-Hour Scam: I reported these "Material Differences" IMMEDIATELY. HousingAnywhere is currently holding €917 of my money (first month's rent + Tenant Protection Fee) and refuses to refund it. They stalled and gave vague replies until the 48-hour window closed, then cynically claimed it was "too late" for a refund.
They verify scammers, pocket your "protection fee," and then hide behind bureaucratic deadlines to keep your money while you are left in a filthy, unlivable room. They protect their commissions and their dishonest partners, not the tenants. SHAMEFUL AND COMPLICIT. DO NOT USE THIS PLATFORM.
2 February 2026
Unprompted review
Reply from HousingAnywhere
Dear Carlotta,
We’re sorry to hear how strongly disappointed and frustrated you feel about your experience. Arriving at a property that doesn’t meet expectations, especially when significant money is involved, is understandably upsetting, and we recognize the impact this has on trust.
HousingAnywhere’s “Move-in with confidence” policy is based on clearly defined terms, including a 48-hour reporting period for material differences between the listing and the accommodation. These timelines are part of how the platform operates and are applied consistently across bookings.
While listings, amenities, and property conditions are provided by landlords, we understand that situations like the one you describe can feel unacceptable and leave tenants feeling unprotected. Your feedback highlights serious concerns about how this experience was perceived.
We regret that this was your experience and appreciate you taking the time to share your perspective.
Best regards,
Team HousingAnywhere
Housing anywhere it’s not a good ideia.
Housing anywhere it’s not a good ideia since you pay the first month of rent without reading the landlord contract before. I won’t use housing anywhere again. Bad experience and I lost money.
1 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Patricia,
We’re sorry to hear about your experience and understand why this felt disappointing and frustrating, especially when money is involved. Paying before fully reviewing a landlord’s contract can understandably feel unfair when expectations aren’t met.
HousingAnywhere follows a booking process designed to facilitate rentals between tenants and landlords, but we recognize that this process doesn’t work well for everyone and can lead to negative experiences like the one you describe.
We regret that this was your experience and appreciate you sharing your feedback.
Best regards,
Team HousingAnywhere
Cheaper that other options for long term stay
Even though this app offers an accomodation only in bigger european cities, it is better than booking or aitbnb, because it offers long term accom and 15% less prices. You must pay some fee (approx 50% of a month wage) to HousingAnywhere (HoAn) but that is OK, because the landlord receives an insurance from HoAn that covers him expenses in case of the tenant does not pay a wage. Wages can be set for a month, two weeks, week or daily, depends on landlord.
20 October 2025
Unprompted review
Reply from HousingAnywhere
Dear Tomas,
Thank you for your feedback! We’re glad to hear that you found the platform useful for long-term accommodation and that the pricing and landlord protections met your expectations. We appreciate you sharing details about the payment process and how flexible the rental terms can be. Wishing you all the best in your stay!
Kind regards,
Alina
The service is simply simple and…
The service is simply simple and efficient thank you.
2 February 2026
Unprompted review
Reply from HousingAnywhere
Dear Nourdine,
Thank you for your feedback! We are glad the service was simple and efficient for you.
Kind regards,
Alina
⚠️ Warning
⚠️ Warning – serious and misleading experience with HousingAnywhere!
Although the website claims that it verifies and checks landlords and rental companies, my personal experience shows that this does not reflect reality, and their customer service is severely lacking.
I conducted negotiations for about a month with a landlord/rental company in Milan (a person named Giovanni). Throughout this period, the conduct was inconsistent: sudden disappearances, delayed responses, and frequent changes in position. Eventually, we reached an agreement, and I completed the booking and paid the first month’s rent through the site.
Only after the payment, the landlord demanded that I pay the security deposit and management fees directly to his bank account, outside the platform, and without an official receipt, without any company documents or an Italian tax number (Partita IVA), and without a formal contract, despite he having promised one.
All of this before I arrived in Milan and before seeing the apartment in person and none of these conditions appeared in the original listing or were agreed upon in advance.
Later on, I discovered that the landlord had modified the listing and added these requirements afterward, in order to claim that I had agreed to them from the beginning. Fortunately, I had screenshots of the original listing as well as full documentation of all our correspondence.
I contacted HousingAnywhere’s support team and provided all the evidence.
The response took long time, and in the meantime, I was forced to stay in a hotel in Milan for approximately two weeks at my own expense, until I managed to find another apartment.
Eventually, after many interactions with the site they refunded me the money.
However they refused to allow me to publish a review about the landlord on their website, and no sanctions were taken against him, despite explicit promises before.
The same landlord continues to advertise on the platform and scam other people, publishing multiple listings with different details, even though they all refer to the same apartment and the same room...
so my clear recommendation-
Do not use HousingAnywhere. Do not rely on its promises of verification and protection, and do not risk your money through this platform!
1 September 2025
Unprompted review
Reply from HousingAnywhere
Dear Eyal,
Thank you for sharing your experience so openly. We understand how upsetting and stressful this situation must have been, especially given the time, uncertainty, and additional costs you faced while trying to secure housing abroad.
First and foremost, we want to clearly acknowledge that the situation you describe was not acceptable. Requesting payments outside the platform, especially without proper documentation, receipts, or a formal contract, is not allowed under our Terms and Conditions. When this was reported to us and supported with evidence, we reviewed the case and ensured that you received a full refund, which was the correct outcome in this situation.
We are a third-party platform that connects tenants and advertisers. While we do carry out verification checks and continuously monitor activity, no system is unfortunately immune to attempts to bypass the rules. This is precisely why we strongly advise tenants to keep all communication and payments within the platform and to report any off-platform payment requests immediately, as you did. Your screenshots and documentation were essential in allowing our team to intervene and resolve the financial aspect of your case.
Regarding response times, we sincerely apologize for the delays you experienced. Periods of high demand can impact how quickly our teams are able to reply, but we understand how frustrating this can be when you are in an urgent and vulnerable situation, especially after relocating to a new city.
Concerning reviews, we’d like to clarify that reviews can only be submitted for completed, active bookings. Once a booking is cancelled, the review option is no longer available. This applies to all users equally and is not intended to silence negative feedback. That said, reporting an advertiser through the “Report this user” function ensures the case is reviewed internally by our Trust & Safety team. If violations are confirmed, appropriate measures are taken in line with our policies, even though we cannot share the outcome of internal investigations publicly.
We appreciate you taking the time to detail your experience. Feedback like yours helps us identify gaps, improve our processes, and strengthen safeguards for future users. While we regret that your experience led you to lose trust in the platform, we are glad we were ultimately able to recover your funds and stop further financial loss.
If you ever consider using our platform again or have questions about how to better protect yourself during a booking, our support team remains available to help.
Kind regards,
Alina
Unreliable and Dishonest Service! Scam!
I regret ever using HousingAnywhere to book a room. I paid a deposit over a year ago, and I have yet to receive a single penny back. Despite numerous attempts to contact customer service, I've been met with silence and excuses. It’s clear that once they have your money, they do not care about keeping their promise.
This experience has not only been financially stressful but also emotionally draining as I am left feeling cheated. I urge potential customers to think twice before using this service. You deserve better than to be treated this way.
Steer clear of HousingAnywhere if you value your money and peace of mind!
6 February 2025
Unprompted review
Reply from HousingAnywhere
Dear Lucas,
Thank you for sharing your feedback. We are sorry that you are going through this experience and we understand how frustrating this might be.
Please note that HousingAnywhere acts as a platform connecting tenants and landlords. We do not manage individual rental agreements or handle deposits directly. In this case, your concern regarding the deposit and contract terms is a private matter between you and the landlord.
We kindly recommend reaching out to the landlord directly to clarify the status of your cancellation and any potential refund. We understand this can be stressful and hope the matter is resolved quickly.
Kind regards,
Alina
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