We loved the location. The harbor views are beautiful. A great selections of restaurants are available, although most are closed in February. The apartment itself is tired. It needs renovation. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The flat has two faces : On one side, the location and the neighborhood are great (15min walk from the city center, calm and beautiful neighborhood). The landlord is reactive and honest. It is... See more
Company replied
Housing anywhere promotes very attractive appartements for a very low on sites like Immoscout. If you want to book it on the Housing Website, you learn, it's not available. And that's always like that... See more
Company replied
very nice apartment and very well located, fast check in, it’s a shame the cleaning was never done in the room before our arrival but on the other hand a part of the deposit was charged to us for a la... See more
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Company details
Written by the company
Welcome, you are finally here! Empowering you to live wherever and however you choose. Rent with confidence, find peace of mind worldwide, or just around the corner. Our commitment: Secure. Seamless. Effortless and More options. Simply means Rent Easy. Live Free. Join us on this journey, your trust fuels our mission!
Contact info
555 Blaak, 3011GB, Rotterdam, Netherlands
- support@housinganywhere.com
- housinganywhere.com
3.3
Average
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unreliable for home owners
Unreliable for home owners. They hold your money back and reject any responsibility if problems with the tenant arise.
8 April 2026
Unprompted review
Reply from HousingAnywhere
Dear Olivier,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how important it is for homeowners to feel supported and secure throughout the rental process. Please note that payment timelines and responsibilities are outlined in our terms, but we recognize that challenges with tenants can be frustrating.
While we aim to provide a smooth platform experience, certain aspects of the rental relationship remain the responsibility of both parties.
That said, we take concerns like yours seriously and would appreciate the opportunity to look into your specific case. Please feel free to reach out to our support team so we can better assist you.
Your feedback helps us improve, and we truly value you taking the time to share it.
Kind regards,
Customer Support Team
Great Experience
I had a good experience renting through HousingAnywhere in Berlin. Everything went smoothly and matched the listing.
The landlord was very helpful and replied quickly to my messages, which made the process easy.
I’m happy with the service and would recommend it.
7 April 2026
Unprompted review
Reply from HousingAnywhere
Dear Gideon,
Thank you for your kind feedback. We’re really glad to hear that your experience in Berlin went smoothly and that everything matched the listing. It’s great that your landlord was responsive and helpful, that can make all the difference.
We appreciate your recommendation and hope to assist you again in the future!
Kind regards,
HousingAnywhere Team
Worst platform ever
Housing Anywhere is the worst platform I have ever used. Once the 48-hour moving-in period passed, they completely ignored me. My landlord did not follow what was advertised: he entered the house constantly, restricted the use of rooms and spaces that were listed, made serious false allegations against me, and kicked me out of the house from one day to the next, despite knowing I had no alternative accommodation. I have received no help from Housing Anywhere, and they even told me to stop insisting. I've lost money.
8 April 2026
Unprompted review
Reply from HousingAnywhere
Dear Maria,
We are very sorry to hear about the difficulties you faced, and we understand how distressing this situation must have been.
We would like to clarify that we are a platform connecting tenants and landlords, and we do not directly manage the properties or day-to-day interactions. That said, we provide support for issues reported within 48 hours of move-in, as outlined in our Terms & Conditions, to assist with situations like this. Once that window passes, our ability to intervene is limited, which is why we encourage all users to notify us promptly.
Additionally, for tenancy issues arising after the 48-hour window, we recommend contacting local authorities or tenant protection organizations to seek guidance and assistance.
We regret the negative experience you had and thank you for bringing this to our attention, it helps us identify areas where we need to strengthen our policies and support.
Best regards,
James
Great but must be improved
Easy way to find an accommodation.
But some offers are not real .. 2 landlords cancelled my applications bc their rooms were not available (but they were on the website) !
And the rent prices should include taxes.
26 March 2026
Unprompted review
Reply from HousingAnywhere
Hi Ju,
Thank you for sharing your experience with us. We're glad to hear that you found the platform easy to use when searching for accommodation.
At the same time, we're sorry to hear about the cancellations you experienced. As a platform, we connect tenants and landlords, and while we strive to keep listings accurate and up to date, availability ultimately depends on the landlords. That said, we understand how frustrating this can be, and we’re continuously working to improve listing reliability and reduce such situations.
We also appreciate your feedback regarding pricing transparency. We agree that clear and complete information is important, and we’re actively working on making costs and any additional fees more visible upfront.
Thank you again for your valuable feedback, it helps us keep improving our service.
James
Would not recommend anyone to book this…
Would not recommend anyone to book this accommodation. I was charged over €200 for a door that was already faulty, with a lock that appeared to have been glued together and was clearly not in proper condition. I was then met with an unprofessional response after being locked out for hours. The property was old and overpriced, and I was also charged over €130 for a so called cleaning fee despite leaving the room clean. Overall, it feels like they are only interested in taking your money.
31 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Sonia,
We're very sorry to hear about the situation you encountered, and we understand how frustrating this must have been.
We’d like to clarify that we are a platform that connects tenants and landlords, and we are not directly involved in managing the properties or handling on-site issues. However, we do offer support in case something goes wrong: as outlined in our Terms & Conditions, users can report issues to us within 48 hours after the move-in date so we can step in and assist.
We’re sorry to hear that your experience did not meet expectations, particularly regarding the charges and communication you described. If this was reported within the support window, our team would have worked to review the case and mediate with the landlord. If not, we still value your feedback and will use it to continue improving transparency and the overall experience on our platform.
Regards,
James
amazing service from housinganywhere
8 April 2026
Unprompted review
Reply from HousingAnywhere
Hi Kaan,
Thank you for your wonderful feedback! We're thrilled to hear you had an amazing experience with us. It means a lot to us, and we’re committed to continuing to provide great service every step of the way.
Thank you for choosing HousingAnywhere!
James
Soo much better than other platforms…
Soo much better than other housing platforms. The simple fact that you can actually communicate with the landlord before making a booking really allows you to clear everything up and ensure that you're making the right decision.
1 April 2026
Unprompted review
Reply from HousingAnywhere
Hi Anghel,
Thank you so much for your kind words! We're really glad to hear that the ability to communicate with landlords upfront made a difference for you. We believe that transparency and open communication are key to helping people make confident housing decisions, so it’s great to know that this feature stood out. We truly appreciate your feedback and wish you all the best in your new home!
Thank you for choosing HousingAnywhere!
James
Quick response from the team
Quick response from the team, good guidance and smooth transition to the new home.
16 February 2026
Unprompted review
Reply from HousingAnywhere
Hi Dickson,
Thank you for the wonderful feedback! We’re so glad we could connect you with a team that provided such great guidance. Our goal is to make finding the right experts for your move as seamless as possible, and it sounds like we hit the mark.
Enjoy your new home and thank you for choosing HousingAnywhere!
James
Amazing experience
Amazing experience , trustworthy staff and landlords
1 April 2026
Unprompted review
Reply from HousingAnywhere
Hi Nidale,
Thank you for your kind words!
We’re delighted to hear that you had such an amazing experience. Creating a reliable and positive environment is one of our top priorities. We truly appreciate your feedback and hope to assist you again in the future.
Thank you for choosing HousingAnywhere!
James
My best rental experience in Vienna
I lived in Vienna for six months and I can say, with absolute certainty, that this house was the cornerstone of my unforgettable experience in the city. The location is simply unbeatable — situated in what I consider to be the best district in Vienna, it’s just a stone's throw from the heart of the city, surrounded by an exceptional transport network and a vibrant array of shops, restaurants, and social life.
The apartment itself is a true sanctuary: the rooms are spacious, bright, and fully equipped, ensuring that nothing is missing for your day-to-day comfort. Furthermore, the neighbors are very friendly, creating a welcoming and safe environment from the very first moment.
However, the biggest highlight has to be Markus. More than just a landlord, he proved to be a tireless host of admirable integrity. He was a constant and helpful presence throughout the entire process, showing a genuine readiness to support me through any challenges, long before my arrival and even after my departure. It is rare to find someone so dedicated to the well-being of their tenants. I truly don't have the words to describe how happy I was in this home, and I highly recommend it to anyone looking for a perfect stay in Vienna!
27 August 2025
Unprompted review
Reply from HousingAnywhere
Hi Rita,
Thank you so much for your wonderful and detailed review!
We’re truly delighted to hear that your time in Vienna was such a memorable experience, and that the accommodation you found through our platform became such an important part of it. It’s great to know that the location, the apartment, and the welcoming neighborhood all contributed to your positive experience.
We’re also very happy to hear that your interaction with the host was so supportive and smooth. Creating connections that lead to experiences like yours is exactly what we strive for.
We wish you all the best and hope to help you find another great stay in the future!
Thank you for choosing HousingAnywhere!
James
very good experience
24 March 2026
Unprompted review
Reply from HousingAnywhere
Dear Rafael,
Thank you for your kind words. We're really happy to hear you had a very good experience with HousingAnywhere.
If you have any questions, feel free to let us know.
Kind regards,
HousingAnywhere Team
Not a good experience.
It's not the second or first floor, it's the third. There are two bathrooms, not one. Many of the lights in the apartment don't work. The extension cords don't work very well. The heating can only be turned on during certain times of the year (Milan regulations, but they could mention this in the apartment description, since it's assumed that people moving into these types of apartments are from outside Italy). Some websites list one price and others another (I paid €800 a month for the room on HousingAnywhere, and on Spotahome, after two months there, my room was listed for €788, without any updates or reservation).
The shower screen doesn't work properly; water leaks, causing the door to get stuck and difficult to open. The shower head was broken when I arrived and they want me to pay the shower head of my deposit.
22 September 2025
Unprompted review
Reply from HousingAnywhere
Dear ,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not fully meet your expectations.
As HousingAnywhere is a platform that connects tenants and landlords, the accuracy of the listing details, the condition of the property, and the maintenance of the apartment are the responsibility of the landlord. That said, we understand how frustrating it can be when there are discrepancies in the listing or issues upon arrival, especially when moving to a new country.
We recommend sharing this feedback directly with your landlord as well, so they can address the maintenance concerns and improve the accuracy of the listing for future tenants. Clear communication with the landlord is often the fastest way to resolve matters such as repairs or deposit-related questions.
If you believe that the listing was significantly misleading, you are always welcome to contact our support team with more details. We’ll be happy to review your case and see how we can assist further.
Thank you again for your feedback, it helps highlight areas where improvements can be made.
Kind regards,
Alina
Even reviews are answered by Chatbots...don't trust this comapny
After leaving a bad review, about the bad service and basically receiving the tenant protection but not doing anything for that, and providing no service (except for chatbots, without saying so, which is against the law). I received the exact same answer to the review twice in a row (ahah, chatbot again...even in answering to reviews). NO help is given, NO human reply to sincere concerns and complaints. Just taking money from people in need that have already been scammed before, and now extra, by this company that has no idea of real customer service apparently.
They should be ashamed.
20 March 2026
Unprompted review
Reply from HousingAnywhere
Dear Laurian,
Thank you for your continued feedback. I’m really sorry to see how frustrating this experience has been for you, especially feeling like you’re not being heard. That’s certainly not what we want.
I also want to clarify that our responses are handled by real members of our team, not chatbots. That said, I completely understand why receiving similar or repeated replies may have given a different impression, and I’m sorry for that.
We can see that our customer service team has already reached out to you. As one of our team members explained to you, the Tenant Protection fee is tied to the use of our platform and services and is only refundable in specific situations.
In your case, these conditions were not met, which is why we’re unable to issue a refund. I know this is not the outcome you were hoping for, and I’m genuinely sorry for the disappointment this has caused.
That said, your feedback about feeling unsupported and about the way we communicate really matters. We never want anyone to feel dismissed, especially in situations like this, and we will take your comments seriously as we work to improve.
Kind regards,
Carol
The platform with low added value
The platform has no power to mediate with landlords. In my experience, some listings displayed inaccurate rental conditions, or, at the time of the initial contact with the landlord, they imposed arbitrary rental conditions (regarding rental duration, age of the candidate, start date, etc.), making the experience very frustrating. Customer service is powerless to intervene when the advertised conditions are false.
The only added value is the protection offered in case of problems at the time of booking, but otherwise, I'm quite disappointed with the service.
1 March 2026
Unprompted review
Reply from HousingAnywhere
Dear,
Thank you for taking the time to share your experience, we’re really sorry to hear that our platform didn’t meet your expectations.
We understand how frustrating it is when rental conditions differ from what’s advertised or change during conversations with a landlord. That’s not the experience we aim to provide. While landlords are responsible for setting and updating their listing details, we do have guidelines in place and take reports of inaccurate or misleading information seriously.
Regarding mediation, our role is indeed more limited before a booking is confirmed, but we’re continuously working on improving how we monitor listings and support users earlier in the process. We’re also strengthening our measures to ensure listings are as accurate and transparent as possible.
We’re glad to hear you do see value in the booking protection as it is a core part of our service, but we absolutely want the entire experience, from search to booking, to feel reliable and smooth.
Thanks again for your honest feedback, it really helps us improve.
Best regards,
Carol
I had a tenant whose rent was 5,500…
I had a tenant whose rent was 5,500 Swedish crowns and then they withheld the 3,800 something I think it came up to about 69% Commission% Commission Commission
When I contact the them mind you I took a whole day to get someone response and the very and the accuse me of having Born the Tennant so we can go outside their platform I was really company for the ten years because I had sabral houses I will definitely not recommend them re careful in their policies cancellation poses because it using mean what it says they change everything on The Flip of The Switch.
There are other platforms out there avoid this guys like the pest
2 April 2026
Unprompted review
Reply from HousingAnywhere
Dear Pete,
We apologize for any inconvenience you experienced. We take such feedback seriously and always strive to improve our services.
However, we couldn't find your details in our records, so we kindly request more information about your reservation to investigate the matter further.
Please share your booking details or contact information with us so that we can address your concerns appropriately.
Regards,
Carolina
Scam agency
Lost €600. You are far safer booking on Airbnb, Booking.com or through a real estate. I was willing to pay €175 extra for tenant protection fee, but it means absolutely nothing. If anything goes wrong the support side with the landlord. House rules given after payment made which were not the same as description. I read the terms and conditions, but doesn’t matter. Scam company. I paid €600 for a place i will not stay at.
They don’t care about the tenant at all.
1 April 2026
Unprompted review
Reply from HousingAnywhere
Dear Joshua,
We apologize for any inconvenience you experienced. We take such feedback seriously and always strive to improve our services.
However, we couldn't find your details in our records, so we kindly request more information about your reservation to investigate the matter further.
Please share your booking details or contact information with us so that we can address your concerns appropriately.
Regards,
Teddy
Super recommended
Everything was easy and well explained for the self-check in. The house was super clean with everything needed, well connected to the city. Super recommended.
27 March 2026
Unprompted review
Reply from HousingAnywhere
Dear Alessandro,
Thank you for sharing your experience with HousingAnywhere!
We’re glad to hear that the move-in process was smooth and that the property met your expectations.
While we’re the booking platform and not the landlord, we’re happy to have helped make your stay easy and enjoyable.
We appreciate your recommendation and hope to assist you again for your future trips!
Regards,
Teddy
March in Florence
I stayed for a month in Florence, at Filippo's apartment. It is very well situated: near Le Cure, a nice neighborhood and within walking distance from the historical center. The apartment is nice, perfect for staying there for a few weeks.
2 March 2026
Unprompted review
Reply from HousingAnywhere
Hi Philippe,
Thank you for your wonderful review!
We’re very happy to hear that you enjoyed your stay in Florence and that the apartment and its location met your expectations. It’s always our goal to connect guests with great places and hosts, so it’s especially rewarding to know you had a positive experience.
We hope to assist you again with your future stays!
Kind regards,
James
Looks good until something goes wrong
The apartment was newly renovated, but the kitchen flooded on day two due to a faulty drain, and later toilet too. This triggered renovation works that left me without a toilet for two days, with zero notice from the agency or any response. Everything was fine until something went wrong. After that, calls ignored, messages left on read for days. I was offered paid hotel room on the third day without toilet, after I told them I would hire a lawyer. I was also left without the key to the trash bins outside, getting it after one month of ignored calls and messages. I would never rent through this agency again. They are taking advantage of tenants and do not care about their well-being. Please be more cautious than I was.
12 March 2026
Unprompted review
Reply from HousingAnywhere
Dear Hana,
We’re very sorry to hear about your experience and sincerely apologize for the difficulties you faced. As a platform, our role is to connect tenants with property owners, and we do not directly manage the properties.
Please note that our assistance is provided up to 48 hours after move-in. After this period, any issues are to be resolved directly with the landlord, as outlined in the contract you signed. That said, we take your feedback seriously and will share it with the agency involved to help improve communication and service for future tenants.
We appreciate you bringing these issues to our attention and hope this helps prevent similar situations in the future.
Kind regards,
James
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