We loved the location. The harbor views are beautiful. A great selections of restaurants are available, although most are closed in February. The apartment itself is tired. It needs renovation. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The flat has two faces : On one side, the location and the neighborhood are great (15min walk from the city center, calm and beautiful neighborhood). The landlord is reactive and honest. It is... See more
Company replied
Housing anywhere promotes very attractive appartements for a very low on sites like Immoscout. If you want to book it on the Housing Website, you learn, it's not available. And that's always like that... See more
Company replied
very nice apartment and very well located, fast check in, it’s a shame the cleaning was never done in the room before our arrival but on the other hand a part of the deposit was charged to us for a la... See more
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Company details
Written by the company
Welcome, you are finally here! Empowering you to live wherever and however you choose. Rent with confidence, find peace of mind worldwide, or just around the corner. Our commitment: Secure. Seamless. Effortless and More options. Simply means Rent Easy. Live Free. Join us on this journey, your trust fuels our mission!
Contact info
555 Blaak, 3011GB, Rotterdam, Netherlands
- support@housinganywhere.com
- housinganywhere.com
3.3
Average
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience overall
Great experience overall. The apartment is in a prime location, making daily life easy. I really appreciated the monthly cleaning service included. Also, I was lucky to have such nice flatmates and polite neighbors, making it a very comfortable place to live.
4 December 2025
Unprompted review
Reply from HousingAnywhere
Dear Peter,
Thank you so much for sharing your experience! We're happy to hear that the apartment’s location, the included cleaning service, and the welcoming atmosphere all contributed to a great stay. It’s wonderful that you also had such positive interactions with your flatmates and neighbors. We truly appreciate your feedback and wish you all the best in your new home!
Kind regards,
Alina
★★★★★ Absolutely outstanding experience ,especially thanks to my wonderful landlord
★★★★★ I had an absolutely outstanding experience with HousingAnywhere. I was especially impressed with my landlord – incredibly friendly, reliable, and genuinely supportive. Communication was always quick, clear, and respectful, and from the very beginning I felt I was in truly good hands. The apartment matched the description 100%, was clean, well-maintained, and perfectly prepared. Throughout the entire rental period, any questions or concerns were addressed immediately. Such a professional yet warm and human approach is rare to find. I can wholeheartedly recommend HousingAnywhere – and especially my wonderful landlord. Thank you for this entirely positive experience
1 October 2025
Unprompted review
Reply from HousingAnywhere
Hi TOORAN,
Thank you so much for your wonderful review! We’re truly happy to hear that you had such an outstanding experience. It’s great to know that your landlord provided the friendliness, reliability, and support that made your stay exceptional. We always strive to ensure that listings are accurate and that communication is smooth, so it’s fantastic to hear that everything met your expectations.
We really appreciate you taking the time to share your experience, and we’re glad that your stay was both comfortable and well taken care of. Thank you again for your kind words and recommendation, it means a lot!
Wishing you all the best in your future travels and housing adventures.
Jacques
Its very easy and quick way to find the…
Its very easy and quick way to find the accomidation in the Germany but a bit expensive to grab it .
1 December 2025
Unprompted review
Reply from HousingAnywhere
Hi Esu,
Thank you so much for your positive feedback! We're glad to hear that you found it easy and quick to find accommodation in Germany using our service. We appreciate your comment about pricing as well, we're always working to offer the best value possible and your input helps us improve.
If you ever need assistance or have suggestions, we're here to help!
Regards,
Jacques
Great experience overall
Great experience overall! From Housing Anywhere through talking to the landlord!
The platform is safe and the landlord Matteo is such a nice person! Everything was smooth and easy, 10/10!
15 October 2025
Unprompted review
Reply from HousingAnywhere
Hi Luigi,
Thank you so much for your wonderful review!
We’re thrilled to hear that you had such a smooth and positive experience, from using the platform to connecting with Matteo. Safety, ease, and great communication are exactly what we aim for, so it means a lot to know we delivered for you.
Thanks again! We wish you all the best and are always here if you need anything in the future.
Jacques
Relaxing experience
They made my experience relaxing and safe. I didn't have to worry about anything.
19 November 2025
Unprompted review
Reply from HousingAnywhere
Dear Jessica,
Thank you for your kind words! We’re delighted to hear that your experience was relaxing and safe. Your trust means a lot to us!
Kind regards,
Alina
Totally delusional.
Totally delusional.
I am completely disappointed with Zappyrent.
Imagine coming from far away only to face such a situation… a dirty house with no evidence of proper hygiene. Broken beds, filthy mattresses, a floor covered in dirt, and three bathrooms with no ventilation! The atmosphere was suffocating.
I let know Zappyrent before my CHECK IN that there are COACKROACHES at the apartment. And they charged me for the disinfestation!
During my short stay, Zappyrent was unable to fix any of these problems. And after my stay, the company arbitrarily decided to keep my security deposit! When I asked for the reason, Zappyrent claimed “cleaning services” and “disinfestation”. I cleaned the place myself both during check-in and check-out, without seeing any cleaner at any point—although Zappyrent claimed otherwise.
Living with cockroaches? Seriously?
And then you kept money from my security deposit for disinfestation?
Your company is truly unacceptable… thankfully the houses at least exist.
You know who I am, you have my phone numbers. This is yet another major scam you are committing.
20 August 2025
Unprompted review
Reply from HousingAnywhere
Dear Stella,
We’re truly sorry to read about the experience you’ve described and we fully understand how upsetting and stressful this must have been.
We’d also like to clarify our role and the way our platform works. HousingAnywhere is not the landlord or the property manager, we provide the booking platform and handle payments securely until move-in.
This is why we have a 48-hour move-in discrepancy policy, which allows tenants to report any issues that do not match the advertisement. When we’re contacted within those first 48 hours, we can step in, mediate between both parties, and withhold the payout to the landlord until a solution is reached.
After this 48-hour window, however, the full payout is automatically released to the landlord, and at that point we unfortunately no longer have the ability to intervene. This isn’t because we don’t want to help, it’s simply because we no longer hold the funds nor have authority over the rental agreement.
We are genuinely sorry that your experience did not meet expectations. We truly hope you’re able to reach a fair resolution directly with the landlord regarding your deposit and any additional charges.
If you ever require any assistance in the future, please do not hesitate to reach out to our Support Team. We are here to help.
Regards,
Teddy
great it was easy
great it was easy, and good communication between each parts
1 June 2025
Unprompted review
Reply from HousingAnywhere
Hi Miguel,
Thank you so much for your kind words! We’re glad to hear that everything was easy and that communication went smoothly. We really appreciate your feedback and enjoy your stay!
Regards,
Jacques
Avoid at all costs. Has tied up €5000 for weeks after deceptive listings, poor communication, terrible service
Booked two apartments through HousingAnywhere in Vienna — both were misrepresented, uninhabitable, and had to be abandoned within 24 hours. In the first case (October) the flat was filthy and the previous tenant had keys; HA eventually processed a refund only after the landlord cancelled, not because they upheld their “Tenant Protection” guarantee. In the second case (November), the listing showed the flat in a different district, but the landlord disclosed the real address after payment. The apartment was unbearably noisy, smelly, poorly insulated and sleepless — I reported the issues within 24 hours and vacated the same day. HousingAnywhere blocked the payout but refused a refund. Their communications were contradictory: at times they promised deposit and fee reimbursement, then later slashed the refund amount, demanded extra explanation, and eventually told me to file a chargeback if I wanted the first month’s rent back. Almost a month later, I’m still waiting for €5000 for less than 24 hours in the flat. HousingAnywhere’s “Tenant Protection” is a sham. Their support is slow, evasive, inconsistent and irresponsible. Emails take days to get responses. And their phone support is literally never available.
4 November 2025
Unprompted review
Reply from HousingAnywhere
Dear Luke,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. At HousingAnywhere, we take all feedback seriously and regret that your stays in Vienna did not meet your expectations or our standards.
Please note that refunds are issued following eligibility as outlined in our Terms and Conditions. We understand your frustration regarding the condition of the apartments, discrepancies in listings, and challenges with communication.
We encourage you to continue communicating directly with our support team so we can clarify any outstanding issues and work toward a resolution. Your feedback helps us improve our services and prevent similar situations in the future.
Thank you for sharing your experience, and we apologize again for the inconvenience caused.
Regards,
Jacques
I want to warn others about a serious…
I want to warn others about a serious issue I experienced with a HousingAnywhere listing and the agency behind it.
Some time ago I paid €1,000 to book an apartment in the Netherlands through HousingAnywhere. The listing was marked as a “trusted agency.” I uploaded all required documents on the platform , including proof of enrollment and occupation and landlord confirmed everything was accepted and send me the request to book and I did pay .
After that, the agency began asking for additional documents off the platform that were never listed as required on HousingAnywhere. I provided everything they asked for, but they kept coming back with new demands (grantor papers, tax codes, contracts, etc.) and repeatedly claimed the documents were “not enough.” Eventually, they refused to give me the apartment and did not cancel the booking or refund my money (although these happened three months before check in).
Contacting HousingAnywhere took four days. When they finally replied, they simply said they “trust the agency” and claimed I had agreed to provide any documents they asked for which contradicts what is said on their website and the original confirmation they sent. HousingAnywhere offered no refund, said it was “my responsibility,” and left me with nothing in return for the €1,000 I paid.
I also contacted a student organization, and they confirmed that several others had the same experience with HousingAnywhere and different agencies. They are collecting evidence for potential legal action. And to be clear, I am sure that if this message becomes visible, HousingAnywhere will respond with something like “we didn’t know” or “contact support” , But based on what I’ve seen and what student organizations have told me, this is not isolated case, it has already happened to many people, and it continues happening.
In my opinion, this is a coordinated scam ,agencies use HousingAnywhere to take deposits, demand unlimited off-platform documents, then refuse the booking, while HousingAnywhere does nothing and keeps the money flowing. If you experience similar behavior, repeated off-platform document demands, refusal to cancel, you are likely being scammed. I am staying in contact with the student organization that is collecting evidence from multiple affected people. If HousingAnywhere continues to ignore these cases and I hear about more victims, I will begin sharing my full story publicly including all documentation, screenshots, and proof from the affected parties to raise awareness and prevent others from being scammed in the same way.
1 October 2025
Unprompted review
Reply from HousingAnywhere
Dear Francesco,
We’re very sorry to read about the experience you describe, and we completely understand how stressful and disappointing this situation must have been for you. We know that securing housing, especially in a new country, can be challenging, and this is not the outcome you were hoping for.
To clarify, landlords and agencies may have specific requirements that need to be completed before a contract can be finalized, such as additional documentation or verification steps. These requirements are usually stated in the listing or discussed in the first messages of the conversation. While we encourage all parties to keep communication and document exchange on the platform, some landlords do request further paperwork in order to comply with local regulations or their internal policies.
Refunds depend on the cancellation criteria outlined in our Terms & Conditions, which apply to every booking on our platform. These conditions define when a tenant, landlord, or agency is eligible for a refund based on the status and timing of the booking and cancellation.
We genuinely want to look into the details of your case to understand exactly what happened and ensure that everything was handled correctly.
However, we are unable to identify your booking from the information provided in this review. We’ve already sent you a request for more details, please reply so we can access your case and investigate further. Once we have the specifics, we can provide a clearer explanation and support you in the best way possible.
Kind regards,
Teddy
Again, we’re sorry for the frustration this situation has caused, and we hope to resolve it promptly once we receive your information.
I love it
I love it! It’s a wonderful place to live, study, and make friends. The staff are incredibly kind and warm, and they respond to urgent matters immediately.
23 November 2025
Unprompted review
Reply from HousingAnywhere
Dear Meiqi,
Thank you so much for your wonderful review.
We’re delighted to hear that you find a great accommodation through our platform!
It’s also fantastic to know that our team has made you feel supported, we truly appreciate your kind words about our staff and their quick response to urgent matters.
Best regards,
Team HousingAnywhere
No call back on user issue
No call back on user issue , the landlord is asking me to submit the contract which isn’t right , moreover , first landlord I contacted Linda asked me to get the PayPal account transfer which also shows excellent and verified landlord , your platform shows she is excellent host same as mr Yaning who is likely to be a scam one ..
22 November 2025
Unprompted review
Reply from HousingAnywhere
Dear,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the issues you’ve encountered. This is certainly not the experience we want for our users.
We understand your concern regarding landlords requesting actions outside the platform, such as submitting contracts directly or making PayPal transfers. For safety reasons, all communication and payments should remain within the platform, and we strongly advise against completing any steps externally.
We also take the accuracy of landlord verification very seriously. Please contact our support team with the details of the listings involved so we can urgently investigate both profiles and take appropriate action.
Your feedback is extremely valuable in helping us improve safety and trust on our platform, and we appreciate you bringing this to our attention.
Best regards,
Team HousingAnywhere
Reply from HousingAnywhere
Dear Kareem,
Thank you for sharing your review, we’re very sorry to hear about your experience.
At the moment, we aren’t able to identify your case or verify what happened. We would really like to understand the situation and assist you properly.
Please contact our Support Team directly with the email address or booking number associated with your account so we can review the payment and investigate what occurred or respond to our information request.
Our team is here to help, and we’ll do our best to resolve this with you as quickly as possible.
Kind regards,
Alina
Great service and fast.
20 November 2025
Unprompted review
Reply from HousingAnywhere
Hi Joacim,
Thank you so much for your kind words! We're delighted to hear that you were happy with our service and the quick delivery. We truly appreciate your support and hope to assist you again in the future!
Jacques
Reply from HousingAnywhere
Dear Theodoros,
We’re very sorry to hear about your experience — we understand how frustrating this must have been for you.
Please note that we are the platform that connects guests with advertisers, and we are not the direct provider of the accommodation. However, we take concerns like yours seriously and want to ensure they are properly addressed.
Regarding your refund request, refunds are issued based on eligibility as outlined in our Terms & Conditions and Cancellation Policy.
Regards,
Jacques
The building is filthy and smells…
The building is filthy and smells horrible, especially in the walkways and elevator. The common areas are either nonexistent or completely unusable, even though they look fine in the pictures. Most things in the apartment don’t work, and several kitchen appliances were missing—with staff blaming previous tenants. I wasn’t informed where to pick up my key, met the staff by chance, and would have ended up in a hotel otherwise. Overall, these were the worst four months of my life
2 October 2025
Unprompted review
Reply from HousingAnywhere
Dear Sidrit,
Thank you for sharing your experience, we’re truly sorry to hear about the issues you faced during your stay. This is not the standard we aim to provide, and we take your feedback very seriously.
To help us investigate this matter further and take the necessary actions, could you please share your booking details (such as the booking ID, dates of stay, or the name and location of the property)? Once we have more information, we’ll be able to look into your concerns promptly.
Thank you for bringing this to our attention.
Best regards,
Team HousingAnywhere
I had a great experience renting from…
I had a great experience renting from Rudi. He is a very reliable and responsive landlord who always replies quickly whenever something comes up. Any issues were resolved fast and professionally, which made my stay stress-free. The property was well maintained and looked exactly like the pictures on the listing, so there were no surprises on arrival. Overall, Rudi is trustworthy and easy to communicate with — I would happily rent from him again and recommend him to future tenants.
1 September 2025
Unprompted review
Reply from HousingAnywhere
Dear Litta,
Thank you so much for taking the time to share your experience!
We’re very happy to hear that everything went smoothly during your stay and that the accommodation matched your expectations. Knowing that communication with the landlord was reliable and that any issues were handled quickly is exactly the type of experience we strive to provide through our platform.
We truly appreciate your recommendation and are glad to hear you would rent through HousingAnywhere again in the future.
Wishing you all the best in your next chapter, and thank you once again for choosing our platform!
Kind regards,
Alina
Everything is safe and punctuall
Everything is safe and punctuall. Thankfully to you Housinganywhere.
16 November 2025
Unprompted review
Reply from HousingAnywhere
Thank you for taking the time to leave a review!
We’re really happy to hear that you found our platform safe and punctual. Thank you again for choosing HousingAnywhere, and we wish you all the best in your new home!
Kind regards,
Alina
Thank you to Edina for her responsiveness and availability. I recommend
Thank you to Edina for her responsiveness and availability. I recommend
15 November 2025
Unprompted review
Reply from HousingAnywhere
Dear Martine,
Thank you for taking the time to leave a review!
We’re really happy to hear that Edina’s responsiveness and support made your experience a positive one. Knowing that you would recommend the stay is truly appreciated.
Thank you again for choosing HousingAnywhere, and we wish you all the best in your new home!
Kind regards,
Alina
Best way to find an accommodation
This platform is very easy way to find a apartment as well as its a very secured regarding the payment and so on. Its very convenient and easy to find a good accommodation through this. I Highly recommended this site.
8 November 2025
Unprompted review
Reply from HousingAnywhere
Dear Janith,
Thank you so much for your kind review, we’re really happy to hear that you found the process smooth, secure, and convenient. Knowing that the platform helped you find suitable accommodation easily means a lot to us.
We truly appreciate your recommendation, and we wish you a great experience in your new home. If you ever need support in the future, we’ll be here to help.
Thanks again for choosing HousingAnywhere!
Kind regards,
Alina
Irresponsible Company with Irrational…
Irresponsible Company with Irrational Practices
I tried to rent a place using this platform, found a listing, picked the dates and paid the first month's rent and comission rate to housinganywhere in advance.
Then a couple minutes later I received a message from the agency on the platform, that I need to pay a deposit to the bank account of the real estate agency that is worth twice amount of the rent in 72 hours, or I will lose my chance to secure the apartment, and the listing will not be removed until I pay this amount. Keep in mind that apartment viewing is not possible when someone rents from this platform as well.
So let's get things straight, I'm using housinganywhere to get an escrow service, in another words using housinganywhere as a third party to secure my payment and prevent myself getting scammed until I see the apartment and I am paying an extra for this service, which I normally am not supposed to pay if I rent the apartment directly from the agency,
Then the agency on the housinganywhere has the audacity to ask deposit payment weeks before move in by their own platform, despite having received the down payment already, and housinganywhere doesn't see any problems with this.
If that's considered a normal practice, then what is the purpose of using a platform like housinganywhere?
9 September 2025
Unprompted review
Reply from HousingAnywhere
Dear Ahmet,
Thank you for taking the time to share your experience. We’re sorry to hear that the process felt unclear and frustrating, and we understand why the situation raised concerns.
To clarify how the platform works: when a tenant books through our platform, the first month’s rent is paid securely to us and held until 48 hours after move-in. The advertiser only receives that payment if the accommodation is delivered as advertised. This system exists specifically to protect tenants relocating from abroad.
Regarding the deposit request: landlords or agencies may ask for a security deposit as part of the tenancy agreement, but it must always be clearly stated in the listing before a booking is made. Introducing unexpected fees afterward is not allowed under our Terms and Conditions. When this happens, we encourage tenants to report it so our team can investigate and take action if the policy wasn’t followed.
Once a booking is confirmed, it is normal and permitted to speak with the landlord directly to finalize contracts and move-in arrangements. This does not change the protection you receive on the first payment made through our platform.
We understand that your impression was that the request was improper or unsafe, and we would be happy to review the listing and your booking details more closely. If you reply to our information request with your booking reference number, we can check whether the advertiser complied with our policies, take corrective measures if needed, and support you further.
We appreciate your feedback, experiences like yours help us continue improving the platform for future renters.
Kind regards,
Alina
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