Houseplans.com Reviews 698

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and responsive approach, which contributes to an easy and efficient overall experience. However, some customers also noted issues with the product itself, specifically regarding the completeness and usability of some plans. A few people mentioned that certain plans lacked necessary structural details or were based on outdated measurements, making them unusable for modern construction. Additionally, some reviewers were not happy with customer service when issues arose after purchase, reporting unhelpful responses or an unwillingness to address concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the responsiveness and helpfulness of... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the great selection of floor plans,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and efficiency of... See more

User experience

People report positive experiences with the user experience. Customers found the website very user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason is a professional in this day of inept order takers. He was respectful, courteous and went the extra mile for me without attitude. I'm sure your like most businesses and could use many more like... See more

Company replied

Rated 5 out of 5 stars

Customer service was great, but the plan / architect was far above average. I find many small house plans omit a spot for the water heater, so at the last minute, your trying to figure out what clo... See more

Company replied

Rated 5 out of 5 stars

Great variety of homes. Nice to see plans that aren't ridiculous in size, have amazing flow, and are also beautiful. Called to ask a question and receive some guidance, and was met with super responsi... See more

Company replied

Rated 5 out of 5 stars

Great team from Plan designer, Jason and the website are just fantastic. Easily accommodated my questions and revision questions. Even pointed out the often overlooked “if I do this, this will need t... See more

Company replied


Company details

  1. Blueprint Service
  2. Architectural Designer
  3. Building Design Company
  4. Online Marketplace

About Houseplans.com

Written by the company

Houseplans.com

Find the Right Plan for You at Houseplans.com

Thinking about building a home? Houseplans is the industry leader in predrawn blueprints and has been in business since 2004. Explore 40,000 designs of all sizes and styles and get friendly advice and answers to your questions.

Whether you're looking for a rustic barndominium floor plan, a sleek modern farmhouse, or a cute cottage design, we've got the plan for you. Small, budget-friendly house floor plans? Yep. Tiny plans? Absolutely. From simple to luxurious,
you'll find it here.

Our experienced and friendly team of house plan advisors would love to talk. Want to make changes to a plan? Our modification service can make all kinds of alterations, big or small, to make the design exactly right for you. It's easy to get started. Call 1-800-913-2350 or contact us.

Professional builders! We've got a special club just for you. Get pro-level perks and the plans you need. Join for free here.

Start Your Search

 

Promo Codes and Special Offers

Written by the company

Get a Cost to Build Report for Just $4.99!
Use code CTB2025 to get a personalized building cost estimate for your house plan. Limit one per order.
Free Shipping On Every Plan
Get free ground shipping on your house plan order. (Within the continental United States.) No code needed.

Get the Best Price. It's Our Guarantee.

We'll match and beat house plan prices

We're committed to giving you the best deal on your home plan. If you find the same design on another site for a lower price, we'll match it - and beat it by 5%. Now you can just focus on finding the right plan for you. Just call 1-800-913-2350.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

698 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Cause I ordered a bundle of house plans…

Cause I ordered a bundle of house plans and a PDF and I didn’t get my house plans now they’re telling me I gotta pay more to get a house plan. It said it was in the bundle.

28 October 2025
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Reply from Houseplans.com

Hi there, we've called you and will email too. Definitely want to understand what's going on and make sure you have what you paid for.

Rated 1 out of 5 stars

Because the house plans are not up to…

Because the house plans are not up to date on code and of course it’s my fault that the plans I bought are not up to date and I’m expected to pay more for updated plans. That’s crazy to me!!

30 October 2025
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Reply from Houseplans.com

Hi there, we've reached out to you.

Rated 5 out of 5 stars

We had questions about the process and…

We had questions about the process and a possible modification. Geoff LeGallais reached out to us and was very professional, knowledgeable and kind. We received a quote for the modification within 24 hours. After dealing with Geoff we felt comfortable moving forward.

31 October 2025
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Reply from Houseplans.com

Geoff will love to hear this! Thank you for the feedback. And here's to your build.

Rated 5 out of 5 stars

About time!

Once I made up my mind it proved easy to complete the transaction. I have yet to receive the floorplans to determine what I actually purchased. Nonetheless, I can't wait until the floorplans arrive.

23 October 2025
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Reply from Houseplans.com

Hi Sheryl, the designer is waiting for you to sign the license agreement. They reached out to you - please let us or them know if you have any questions. And let us know as your build progresses! We're excited for you.

Rated 5 out of 5 stars

The whole process of ordering our plans…

The whole process of ordering our plans to speaking with the designer was wonderful. Everyone was helpful every step of the way

22 October 2025
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Reply from Houseplans.com

Wow, that's fantastic to hear. Glad you had a smooth, enjoyable time picking your dream home design. Please stay in touch so we can see how it turns out!

Rated 5 out of 5 stars

Easy peasy lemon squeezy

I really liked the custom options available to me in making my choice. Great support system when there are questions. I have built for two different builders in my lifetime and now I am building my own.

20 October 2025
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Reply from Houseplans.com

We love this review, Jonathan. Congrats on building your OWN dream home. We can't wait to see what it looks like - please send pics.

Rated 5 out of 5 stars

User friendly software

It was easy to navigate through the site. So many great plans… I had a very hard time choosing which one I liked best.

27 October 2025
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Reply from Houseplans.com

Nice! We're glad to hear that you found the one that stood out.

Rated 5 out of 5 stars

Satisfied

Very detailed

16 October 2025
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Reply from Houseplans.com

Great! We're happy to hear that.

Rated 5 out of 5 stars

Easy to work with

Reasonably priced and good communication.

23 October 2024
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Reply from Houseplans.com

Thanks for the review! Glad to hear that you got a fair price and had a smooth experience.

Rated 1 out of 5 stars

My pdf plans should have been delivered…

My pdf plans should have been delivered electronically immediately. It says 1-2 business days. Seriously??!!

22 October 2025
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Reply from Houseplans.com

Hi there, most plans are sent from the designers. We checked in with your designer, and he has sent it to you. We also left you a voicemail. Hope you love your plan and let us know if we can help with anything else!

Rated 1 out of 5 stars

I ask for reverse plan

I ask for reverse plan , when I opened it, it was still the same orientation, some lady emailed me and said it couldn't be done because she hasn't got the credit card and somebody would call me to figure it out, nobody called me. I emailed her back and told her nobody called me Still. Nobody called me so I'm still waiting to try and figure out how I get this plan reversed

2 October 2025
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Reply from Houseplans.com

Hi Mr. Ivor, it looks like we connected with you yesterday and you should now have the reversed plan from the designer. Let us know if you have any more questions.

Rated 2 out of 5 stars

It's not really a COMPLETE house plan

It's not really a COMPLETE house plan, very disappointed in that.
A complete should come with everything with plumbing and ALL.

26 September 2025
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Reply from Houseplans.com

Hi there, we've attempted to reach you to hear more about this. Feel free to give us a call, as we want to make sure you're happy.

Regarding plumbing, please note that (as we mention on our site) the typical plan set does not include any plumbing, heating or air conditioning drawings due to the wide variety of local codes and climatic conditions. These details and specifications are easily obtained from your builder, contractor, and/or local suppliers.

Rated 5 out of 5 stars

Awesome

Awesome! Great experience, Dominique F. was extremely helpful in assisting me w/ my request both before and after the sale. She even assisted me w/ a new set of plans after we had already made the purchase and changed our direction on the build. I would absolutely recommend Dominique and Houseplans.com to anyone looking to build! Great plans, great pricing, and excellent customer service!

8 October 2025
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Reply from Houseplans.com

Great! This is wonderful to hear. Please send photos of your build as it progresses!

Rated 5 out of 5 stars

Easy to order

Easy to order. Had to call customer service for a material list. They were very friendly and helpful!

1 October 2025
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Reply from Houseplans.com

Fantastic. Thank you, Gina.

Rated 5 out of 5 stars

House Plans

Expensive, but convenient

5 October 2025
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Reply from Houseplans.com

Mike, we're glad to hear that you had an easy experience.

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