House of Worktops Reviews 

4,964
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 900 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the worktops, noting products often exceed expectations and are precisely cut to specifications. Many reviewers highlight the quick and efficient delivery, with items arriving well-protected and drivers being helpful and pleasant. The ordering process is described as straightforward, and staff are consistently commended for their helpfulness, professionalism, and proactive communication. Though some reviewers experienced delivery scheduling challenges, citing delays or inconvenient arrival times due to logistics. However, some customers also noted issues with product finish, including worktops needing additional sanding, arriving with imperfections, or having damaged edges.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Order

Consumers find the ordering process to be positive, with many describing it as straightforward, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got exactly what I needed & wanted. I was after a bar top used chatgpt to help me choose best looking compact laminate, ordered samples, got Chatgpt to tell me how to approach measurements, corners, s... See more

Rated 5 out of 5 stars

Super Company to deal with! Sent samples the following day! All I can say is Exceptional! I million percent recommend! From Dr Steven Hawken Esq (Chartered Civils Engineer) BSc Hons. From Plymouth, De... See more

Rated 5 out of 5 stars

Did what it said on the tin. Very thorough about getting measurements correct and lovely quality wood. Little expensive but not compared to others just cost of living so no complaints. Really quick to... See more

Rated 5 out of 5 stars

We have used House of worktops both directly placing an order ourselves and indirectly through getting our kitchen company to source Iroko worktops from House of Worktops. In both cases we have been d... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,964)

910 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

good website, easy to navigate to place the order,
delivery was fast and I was kept updated from ordering to receiving the worktops.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

Personal, well informed advice from Bella. Sent free samples out express delivery on day of call. Good follow up. In the end we decided not to continue the project but the customer service was very good.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, efficient, fast

Let down at last minute (day before) by another supplier so placed an order with house of worktops. They were very helpful and delivery was efficient and fast - i even added extra upstands to the order the evening before delivery and it all arrived together

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Very friendly, knowledgeable staff who couldn't do enough to help. I change my requirements twice which they kindly changed. After completing my order I was kept informed of delivery times and I was sent an accurate tracking app. The order arrived on time and the team placed the items as I wanted them to. Over all a very good experience.

8 June 2026
Unprompted review
Rated 4 out of 5 stars

Quality product and followed…

Quality product and followed instructions on cutting the worktop. Communicate throughout. The only thing I did not lole was that I had arranged the day I wanted my delivery and because of logistics , the item was delivered when I could not be at home to receive it. The fact that persons pay for their delivery means they should have a choice and it shouldn't be based on ehat is convenient to the company. Anyways, it turned ok in the end.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Great products and easy to use bespoke cutting service

We have used House of worktops both directly placing an order ourselves and indirectly through getting our kitchen company to source Iroko worktops from House of Worktops. In both cases we have been delighted with the product - our kitchen looks great. We ordered a cut worktop for our utility room (and sink) to help finish our kitchen space and everything went together brilliantly

24 May 2026
Unprompted review
Rated 3 out of 5 stars

First time using House of Worktops and…

First time using House of Worktops and if i'm honest i probably wouldn't use again.
My first oak worktop turned up absolutely battered, chipped sides, staves out of line creating gaps, holes in some staves and a chunk out of another.
My replacement is better, however not perfect. It will do, but for a premium product that isn't cheap, i was expecting better, especially considering the samples looked so good.
The 1 thing I was happy with (and the reason for 3 stars) is how good your customer service is compared to other company's. I was able to have a replacement sent to me a week later, so for that I do give 3 stars.
Its just a shame their were still imperfections.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the moment we…

Excellent service from the moment we ordered to when our good were delivered. Regular updates re progress of order, date of delivery which we could choose, delivery updates throughout.

Very pleased with the worktop.

5 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look