House of Worktops Reviews 

4,958
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 900 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the worktops, noting products often exceed expectations and are precisely cut to specifications. Many reviewers highlight the quick and efficient delivery, with items arriving well-protected and drivers being helpful and pleasant. The ordering process is described as straightforward, and staff are consistently commended for their helpfulness, professionalism, and proactive communication. Though some reviewers experienced delivery scheduling challenges, citing delays or inconvenient arrival times due to logistics. However, some customers also noted issues with product finish, including worktops needing additional sanding, arriving with imperfections, or having damaged edges.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Order

Consumers find the ordering process to be positive, with many describing it as straightforward, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got exactly what I needed & wanted. I was after a bar top used chatgpt to help me choose best looking compact laminate, ordered samples, got Chatgpt to tell me how to approach measurements, corners, s... See more

Rated 5 out of 5 stars

Super Company to deal with! Sent samples the following day! All I can say is Exceptional! I million percent recommend! From Dr Steven Hawken Esq (Chartered Civils Engineer) BSc Hons. From Plymouth, De... See more

Rated 5 out of 5 stars

Did what it said on the tin. Very thorough about getting measurements correct and lovely quality wood. Little expensive but not compared to others just cost of living so no complaints. Really quick to... See more

Rated 5 out of 5 stars

We have used House of worktops both directly placing an order ourselves and indirectly through getting our kitchen company to source Iroko worktops from House of Worktops. In both cases we have been d... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(4,958)

906 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An absolute luxury, worth it

Bought a walnut desktop from House of Worktops for my Flexi 4 leg sit/stand desk. Absolutely love it. Good comms and delivery. I did the sanding and osmo oil myself based on their YouTube vids. Surface is perfect and looks beautiful. Just what I wanted to create my ideal rig. I made my son a desk from the off cut. Would recommend if you can splash out.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Flexibility in meeting customer needs

I very much appreciate that my delivery is able to be brought forward two days. The worktops are on the critical path of my project schedule and this is really helpful to enable my fitter to work efficiently, without him wasting any time.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Adequate choice of worktops and finished. Multiple services available like cutting holes or oiling, etc. Great communication and customers services availability. Multiple Delivery options and finally thank you for stunning piece of wood you have provided to us :) we can’t stop looking at it :):):)

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Top service & product

Good price and included edging.
Delivery information was very good, given estimated time, I could track van on the day, so had updated arrival time at all points.
Liked the fact it is their own vehicle delivering the worktops, with two people.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous sample - we will be ordering

Gorgeous sample, received quickly, and a decent size to give a proper perspective. Quality is excellent. We will be ordering this worktop. A follow up call was made to make sure we were happy and if we had any queries or concerns. Exceptional service.

6 July 2026
Unprompted review
Rated 4 out of 5 stars

Very impressed with my worktops

Very impressed with my worktops. A little bit of confusion when ordering over all parties understanding the drawings and sizes etc. Delivery was delayed twice due to problems with their CNC cutting machine but this can happen to any company. Not a major problem as the worktops were for a property we had not yet moved into.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and experience

The customer service and communications have been second to none.
Great worktops which look as good as, if not better than, they look online.
Excellent quality to cost ratio - am very pleased with my worktops which really set off the kitchen perfectly. I have already recommended to several colleagues and family members.

The website could do with a bit of a better user experience when it comes to how to select cuts etc, but clearly they have put so much effort into great customer service and good value products - I definitely wouldn't complain!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing oak work top

I was a little sceptical but the website was awesome - we ordered and literally got the work top a few days later. It had the wow factor - the butchers block is just amazing and for a very competitive price! 🙏🏾

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product and service

Simple and clear process online for a custom worktop size.

Pricing very clear and reasonable

Delivery scheduled incredibly quickly

Delivery window clearly provided and tracking app on day ensured clarity and peace of mind

Upon Delivery, very quick professional service

Overall fantastic quality product and service was impeccable

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy a wide island worktop…

Do not buy a wide island worktop from this supplier.

My solid oak island worktop appears to have been manufactured from two sections joined together and split along the centre joint several weeks after installation. The worktop was fully supported by the cabinets underneath with no overhang.

The supplier’s position was that the split resulted from the installation and the lack of a T-bar reinforcement. However, no written requirement for a T-bar was provided, and I have been unable to find any such requirement in the supplier’s published installation guidance.

The supplier did refund the oiling service following a separate issue, which I appreciated. Unfortunately, we were unable to reach an agreement regarding the failed island worktop. Based on my experience, I would not recommend this supplier for a wide island worktop.

7 July 2026
Unprompted review
House of Worktops logo

Reply from House of Worktops

Hello Cristina,

Thank you for sharing your feedback once again on Trustpilot. We would like to clarify the facts surrounding your order to provide a transparent overview of the situation:

In June, following your previous Trustpilot review we worked closely with you to reach a mutual resolution that covered both the oiling and the issue with island worktop. You accepted this resolution in full.

When we were made aware of the additional review you posted, restating the earlier issue with the island worktop we again reached out to you to see if we could agree on a way forward. On this occasion we could not agree to the additional resolution you requested.

We always strive to back up our customer service with meaningful support and we believed that in addressing fully the issues at the heart of the original review we had done that. We are genuinely sorry that we could not reach an agreement in this case and we wish you well in the future.

Regarding the advice on T-bar reinforcement, every customer who buys a wooden worktop from us is offered the option of T-Bar Steel Reinforcement on the worktop selection page. In there it clearly states that "The bars prevent bowing or other deformations over the years. We recommend it for all wood worktops, but especially for kitchen islands, breakfast bars, tables, or desks of any kind."

Best regards,

The House of Worktops Team

Rated 5 out of 5 stars

First time fitting a kitchen, and our worktop is the star feature!

The oak worktop arrived and it was exactly as drawn with beautiful rounded corners, a sink cut-out and draining board grooves as ordered. Considering we have never fitted a kitchen before by ourselves (! :o) it looks amazing and we are so pleased with the end result. The first check of the CAD drawing that was sent to us after ordering revealed an error on our part, but it was quickly corrected. A new drawing was sent for us to re-check to make sure we were 100% happy with it. I would use them again in a heartbeat.

29 June 2026
Unprompted review

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