Houseofsunny Reviews 

162
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Such awful experience from a brand I used to love. Impossible to get in touch with anyone - and when you do, it's very sassy and unhelpful. Faulty returns system. Poor, inaccurate size guides. Plu... See more

Rated 1 out of 5 stars

Impossible to return items-customer service is supposed to ‘authorise’ your return before they give you the return address but seems they don’t want to do this and they ignore all emails. Now stuck wi... See more

Rated 1 out of 5 stars

Cancelled an order and it was confirmed my refund would be processed by House of Sunny. The refund never came through and when I emailed about it, they said the item had already shipped and couldn't... See more

Rated 1 out of 5 stars

I made an order on 20th April, via an instagram ad totalling £41 this was for some underwear a pair of slippers and two wooden child’s toys they were advertised as Zara . Nothing arrived and after... See more

Company details

  1. Clothing Store

Information provided by various external sources

Shop our new SS19 range. Designed in London, crafted worldwide. Visit us online or find us in retail partner globally. Elevated essentials for an easy everyday. Free UK Shipping £80+


Contact info

1.7

Bad

TrustScore 1.5 out of 5

162 reviews

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No recent history of asking for reviews

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1.7

All reviews

(162)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

I love this brand!

Amazing customer service, fast delivery & stunning products. The items I own from House Of Sunny are some of my favourite pieces. I love everything this brand stands for!

26 May 2021
Unprompted review
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Reply from Houseofsunny

Thank you so much for supporting us and for your kind feedback, we are so happy you are loving our craft! Have a great day and come back again soon for good times!

House of Sunny x

Rated 5 out of 5 stars

Never had a bad experience with…

Never had a bad experience with HOS...I’ve been shopping with them for over a year and always am obsessed xxx

19 May 2021
Unprompted review
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Reply from Houseofsunny

Thank you so much for supporting us and for your kind feedback, we are so happy you are loving our craft! Have a great day and come back again soon for good times!

House of Sunny x

Rated 1 out of 5 stars

Horrible costumer service and bad quality

Horrible costumer service. Have sent several emails with no reply about the buttons coming off with the first time trying to detach the sleeves. It was as if the thread used on the cardigan was old Had higher expectations for the price to say the least.

18 May 2021
Unprompted review
Rated 3 out of 5 stars

Hidden extra charge ..

Just ordered what looks like (and I really hope it is as nice as the pictures!) a lovely, special offer waterproof for £25.99. Free P&P (hooray). However, when I checked my PayPal account, there has been an extra tax charge of £5.20 which only showed up on my receipt, AFTER I had made payment! At the very least, this is deceitful practice.

16 May 2021
Unprompted review
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Reply from Houseofsunny

Hey Vicki!

Thank you so much for supporting us and for your useful feedback, we are so happy you are loving our craft! All funds due to pay should be at checkout for your reference before purchase, please drop our customer care an email and we can for sure clear this up! Have a great day and come back again soon for good times!

House of Sunny x

Rated 5 out of 5 stars

cannot recommend enough!!

Always an amazing expeirence both online and delivery. The items are always such incredible quality and stunning, with each new piece they drop being totally unique. To make it even better, HOS does limited runs, ensuring sustainability. And the price point is very reasonable. 10/10 recommend, I have been recommending to all of my friends. I cannot rave enough about HOS.

15 May 2021
Unprompted review
Rated 5 out of 5 stars

Love HOS!

Love their items and what this company stands for! I never heard of the brand until I was gifted a few of their items for my birthday recently and really liked all of the pieces. I checked out HOS online and was even happier to see that they value sustainability and the environment while also creating unique and cute clothes. I will definitely be following HOS and will shop here from now on! Also, their customer service was great. The person I chatted with using their chat box feature on their site was very polite and accommodated all of my questions.

14 May 2021
Unprompted review
Rated 5 out of 5 stars

Really special and unique pieces of…

Really special and unique pieces of clothing, whenever they release a new collection there is always at least 2 or 3 pieces that really excite me and that I want to buy, which is rare because I’m trying to consume less nowadays!! Also they are sustainable which I love and fits with my ethos 💚🌀💜🌞💖

10 May 2021
Unprompted review
Rated 4 out of 5 stars

Don't buy outside the UK

I didn't notice the high tax price. When my sweater came in did I need to buy 40eu above the price of sweater. I thought this was included the shipping price. So I connected House Of Sunny with instagram, if it was possible to return the item. They told me it would be fine (:

10 May 2021
Unprompted review
Rated 5 out of 5 stars

Most Amazing Service and Quality to Match!

House of Sunny provided the best service I've ever received. They went out of their way to find a product I wanted from their website that I thought was out of stock and then immediately shipped it out. Once I received it, the quality was equally as good as the service, and I for sure plan to be a return customer!!

7 May 2021
Unprompted review
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Reply from Houseofsunny

Hey Michelle, Thank you so much for supporting us and for your kind feedback, we are so happy you are loving our craft! Have a great day and come back again soon for good times!

House of Sunny x

Rated 5 out of 5 stars

The DENIM and all knit pieces

The DENIM and all knit pieces. My new favorite place to splurge. I have 5 pieces from them and they are all stunning! Also id like to think of pre-ordering as past me treating future me for a surprise and so far Ive always been satisfied 😂❤️. Will continue to shop

6 May 2021
Unprompted review
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Reply from Houseofsunny

Hey Zane, Thank you so much for supporting us and for your kind feedback, we are so happy you are loving our craft! Have a great day and come back again soon for good times!

House of Sunny x

Rated 1 out of 5 stars

Received Paradise Set about a day ago and the center seams have ripped

I received my Paradise Set about a day ago and I wore it out today for maybe 15 minutes and the center seams of the pants have become undone. I am extremely upset as this set was a big investment for me and I was really counting on the quality of the product.I cannot return it anymore because I removed the tags but I wanted to tell you guys am quite unhappy with this purchase. I bought the Hockney dress and it was really well made, nothing like this

5 May 2021
Unprompted review
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Reply from Houseofsunny

Hey Michaela,

I am so sorry to hear you have received a faulty pair! Please drop us an email to houseofsunnycustomercare@gmail.com and we will be more than happy to find the best solution for you.

I look forward to hearing from you,

House of Sunny

Rated 5 out of 5 stars

LOVE

Funky clothes that are sustainable and incredible quality. Bit pricey but the designs are so cute and unique, I own three items from them now and I adore all of them!

4 May 2021
Unprompted review
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Reply from Houseofsunny

Hey Stacey, Thank you so much for supporting us and for your kind feedback, we are so happy you are loving our craft! Have a great day and come back again soon for good times!

House of Sunny x

Rated 5 out of 5 stars

LOVE

Great well made fabulous quality clothes! :)

1 May 2021
Unprompted review
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Reply from Houseofsunny

Hi Annabel, Thank you so much for supporting us and for your kind feedback, we are so happy you are loving our craft! Have a great day and come back again soon for good times!

House of Sunny x

Rated 5 out of 5 stars

Stunning pieces & perfect customer service

I love House of Sunny there pieces are so unique and beautiful. The pre-order system really makes the shopping experience worthwhile i love to receive my pieces some months later while also supporting sustainability! 💚 the customer service via instagram direct is super quick, nice anf helpful - when I did not see the email regarding my duties that have to be paid my package got send back to there warehouse but after some messages on instagram they were able to send it back to me. also when i had questions about the sizing of a particular piece they were very kind to help me out ☺️☺️

30 April 2021
Unprompted review
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Reply from Houseofsunny

Hi Paula, Thank you so much for supporting us and for your kind feedback, we are so happy you are loving our craft! Have a great day and come back again soon for good times!

House of Sunny x

Rated 5 out of 5 stars

Been a fan of House of Sunny since the…

Been a fan of House of Sunny since the early days and it just keeps getting better and better. The amount of funky items I know own is incredible. I love the unique looks and great colours, the Jessie jeans are a particular highlight. Love your work, keep it up.

30 April 2021
Unprompted review
Houseofsunny logo

Reply from Houseofsunny

Hi Hannah, Thank you so much for supporting us and for your kind feedback, we are so happy you are loving our craft! Have a great day and come back again soon for good times!

House of Sunny x

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, was intially gutted I missed out on the drop of the Brian bomber and messaged on Instagram to ask if they could help at all, ended up finding me one in my size end putting it on the website for me! The jacket is the nicest thing I’ve ever owned, so well made, all the design are like no other!!!! Can’t fault this brand

30 April 2021
Unprompted review
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Reply from Houseofsunny

Hi Carolyn, Thank you so much for supporting us and for your kind feedback, we are so happy you are loving our craft! Have a great day and come back again soon for good times!

House of Sunny x

Rated 5 out of 5 stars

Favourite brand ever

Amazing clothes, always fast shipping and very good customer service! Obsessed

29 April 2021
Unprompted review
Houseofsunny logo

Reply from Houseofsunny

Hi Maddie, Thank you so much for supporting us and for your kind feedback, we are so happy you are loving our craft! Have a great day and come back again soon for good times!

House of Sunny x

Rated 5 out of 5 stars

House of Sunny always comes up with the…

House of Sunny always comes up with the most unique styles that are to die for - love their sustainability initiatives, and that they are reputable and consistent about delivery times and quality of products. I own a few items from here and will continue to shop here over time! :)

29 April 2021
Unprompted review
Houseofsunny logo

Reply from Houseofsunny

Hi Linda, Thank you so much for supporting us and for your kind feedback, we are so happy you are loving our craft! Have a great day and come back again soon for good times!

House of Sunny x

Rated 3 out of 5 stars

Fabrics are to die for! Quality could be better though

I absolutely love the fabrics and designs House of Sunny offers their clientele. These alone are 100% deserving of 5 stars!! Whoever works the social media accounts as well, you are amazing! Always prompt and quick to answer any questions or concerns, and always filled with love. I often find it’s easier to get in contact with HOS with any questions through their Instagram rather than through their customer service email.
I have given 3 stars for this review however, because I have often received items with loose strings (especially noted on buttons which I resewed on myself... but for garments all over 50£ this really should not be an issue at all. I expect quality sewing). I order from Canada, so having to pay international fees on top, it’s not like I’m going to pay for an exchange/return because at that point I’d be spending almost double more than the product originally cost me. I also find the sizing (as listed in the size guide) is not always consistent. I may be a 6 for some pants but an 8 in other pants and I don’t know this until I receive the item... this is hard to gauge for when ordering as I follow the HOS size guidelines to a T but still may receive a wrongly fitting item. I know the size guides are simply that, “a guide” but if an item fits different to that of the guide, I feel this should be noted by the brand in advertising so we as customers are better informed and prepared.

29 April 2021
Unprompted review
Houseofsunny logo

Reply from Houseofsunny

Hey Krystiana, Thank you so much for supporting us and for your kind and useful feedback, we are so happy you are loving our craft and appreciate this information to learn where we can improve! Please feel free to message us on any platform if you have any queries. Have a great day and come back again soon for good times!

House of Sunny x

Rated 5 out of 5 stars

High quality ethical products!

29 April 2021
Unprompted review
Houseofsunny logo

Reply from Houseofsunny

Hi Sam, Thank you so much for supporting us and for your kind feedback, we are so happy you are loving our craft! Have a great day and come back again soon for good times!

House of Sunny x

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