Beautiful Classy Lamp base, Quality! Delivered on time! As an interior designer it looks awesome teamed with a White Coolie lampshade! Suits my Chinese themed lounge so well! After comparing this pu... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
House of Isabella products are just wonderful. The quality is amazing and the costumer care service is real and understanding. You can tell you are dealing with a small business that still knows how... See more
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Good communication and quick delivery. The chairs weren't packaged very well; not boxed and with just some packaging material covering them. This was ripped and dirty in a couple of places and the dir... See more
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This website is well worth checking out.... They have an eclectic, classy range of products at reasonable prices. If you're lookig for household and decorative items that are quirky and orig... See more
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Company details
Information provided by various external sources
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Contact info
W1A 6US, United Kingdom
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Lovely soft luxurious throw
The throw looked great on the website and it's gorgeous in real life too. It feels so lovely and soft (I've thrown my old throw away). I love it!
The delivery was quick too.
20 May 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review!
We’re so pleased to hear you love the throw and that it was even better in real life. It’s wonderful to know how soft and luxurious you found it too!
Amazing Service from House of Isabella
I had seen a canvas picture in a store but due to reasons that aren't worth going in to, the store couldn't sell it to me. After searching the internet I found the identical canvas with House of Isabella at a much more competitive price. Unfortunately, after placing the order, I was informed that due to a stock discrepancy on the website, they were awaiting stock replenishment and the order couldn't be fulfilled, but I was offered the option to either wait the item to come back into stock or opt for a full refund. I opted to wait for the item to come back into stock but agreed to liaise with House of Isabella concerning their supplier's situation. I received correspondence from the Operations Director and Client Experience Manager, both of whom were very polite, efficient and sincerely apologetic. Eventually, the canvas came back into stock and I was allocated priority shipment.
My experience with House of Isabella is so refreshing and the personal touch is so much better than dealing with a robot – the reason I kept my business with them whilst awaiting replenishment stock.
I wouldn’t hesitate to use them again – mistakes are made but it how it is dealt with that speaks volumes. An apology goes a long way.
23 May 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review, Karen. We truly appreciate you taking the time to share your experience with House of Isabella.
We’re so pleased that, despite the initial stock issue, our team was able to keep you informed and provide the level of service you deserved throughout the process. Your patience and understanding meant a great deal to us, and we’re delighted that the canvas finally arrived safely with priority shipment.
Providing a personal and caring experience for our customers is incredibly important to us, so your kind words about our team have genuinely made our day. Mistakes can happen from time to time, but we always strive to resolve them with honesty, care, and excellent communication.
Thank you again for your support, Karen. We look forward to welcoming you back to House of Isabella in the future.
Warm regards,
The House of Isabella Team
Excellent service
I had to contact admin for further details on the lamp I was looking to purchase and each time Jenny returned my emails very quickly giving me the information I needed to know prior to purchasing. I thought the service was excellent and the delivery very quick. I highly recommend dealing with them.
15 May 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review!
We’re delighted to hear that Jenny was able to provide all the information you needed and that you were happy with both the service and the speedy delivery. Your kind recommendation truly means a lot to us.
We hope you love your new lamp and we look forward to assisting you again in the future! ✨
Bought this foot stool a few years ago…
Bought this foot stool a few years ago through Amazon. It’s been a great purchase so now got a second one. I can verify it wear well and is worth the price
22 May 2026
Unprompted review
Reply from House of Isabella
Hi Chris,
Thank you so much for your lovely review. We’re so pleased to hear your foot stool has worn so well over the years and that you came back for a second one — that really means a lot to us.
We truly appreciate your support!
The customer service was dreadful
*UPDATE/REPLY*
The point I'm making is your customer service person was extremely unhelpful. I had no idea about this purchase; I just wanted information, and she didn't want to give it to me. She wanted me to try and find out myself, even though I had no order number, no confirmation email, nothing to go on. That was the whole reason I contacted you. As I said above, I have never received a confirmation email. This is why I was surprised to be advised that money would be taken out of my account. On contacting Affirm, I have now been given the information I was looking for. At no point have you ever sent me a confirmation email, and at no point did you mention it would take four weeks to be delivered.
Please note, I didn't contact you about a payment received; I contacted you about receiving a text from an unknown number telling me they were going to take money out of my account. Yes, your colleague may have thought she explained, but in reality, she was basically telling me to go and check it myself. As I said, I had nothing to go on. I didn't even know who the company was to start with. And yes, proof of the order receipt was indeed copied into the chat. But that was the first time I'd seen any evidence of the order. Richmond Interiors? Who on earth are they? I've never heard of them. Reading your reply has just proven to me you are just as rude as your colleague.
You suggest I contact you if I have any further questions...you don't even have a phone number!
~~~END OF UPDATE/REPLY~~~
The customer service was dreadful. She didnt want to help and kept pushing everthing back on me to do. They are charging me for something I didnt order and therefore never received. Dreadful service!
21 May 2026
Unprompted review
Reply from House of Isabella
We’re sorry to hear that you feel this way and appreciate you taking the time to share your feedback.
As the text message you received was not sent directly from us, our agent kindly advised you to check with the sender/payment provider directly to confirm the message was legitimate and secure. This was purely for your own protection, as we could only verify the order details available within our system.
During the chat, proof of the Richmond Interiors order was provided which was placed through House of Isabella, and you also confirmed the first line of the delivery address linked to the purchase. As advised, Richmond Interiors orders can take approximately 4 weeks for delivery, and at the time of your enquiry the order was still within this timeframe.
We can also see that you have now successfully received your order.
We’re sorry if you felt our communication was unhelpful, as this was never our intention. If you require any further assistance regarding your order, please do let us know and we will be happy to help via Info@houseofisabella.co.uk
The consistency of quality products…
The consistency of quality products recently purchased has made this company my first option when seeking decor items. Once again the 2 large and fragile vases were packaged with a high level of care ensuring arrival without damage within a few days of ordering.
19 May 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your wonderful review. We’re delighted to hear that the consistency and quality of our products continue to make us your first choice for décor items. It’s especially rewarding to know that your vases arrived safely and that our careful packaging and delivery service met your expectations once again. We truly appreciate your continued support and look forward to helping you find more beautiful pieces for your home in the future.
Received damaged item
Received damaged item. Extremely poor customer service. Issue unresolved.
10 April 2026
Unprompted review
Reply from House of Isabella
Hello,
We are sorry to hear that you feel disappointed with your experience.
However, we would like to clarify that we responded to your report on the same day it was raised and reviewed the matter fully. Unfortunately, the damage was reported 10 days after delivery had taken place, which falls outside the transit damage reporting timeframe outlined within our terms and conditions.
As explained in our previous correspondence, transit damage must be reported within 24 hours of delivery due to courier insurance requirements and liability limitations once goods have been signed for and accepted.
We do appreciate your frustration and are sorry we could not provide the resolution you were hoping for.
Kind regards,
House of Isabella
Purchased a cover for our outdoor Maze…
Purchased a cover for our outdoor Maze furniture and was able to buy it slightly cheaper than from the manufacturer directly. Took about a week but all delivered as hoped.
18 May 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your 5-star review! We’re delighted to hear you were able to find the right cover for your outdoor Maze furniture at a great price. Thank you again for choosing us — we hope to see you again soon!
Shopping online with House of Isabella…
Shopping online with House of Isabella has been an absolute pleasure. My order came extremely fast and was well wrapped.
4 May 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your kind review! We’re absolutely delighted to hear that shopping with House of Isabella was such a pleasure for you. It means so much to know your order arrived quickly and beautifully wrapped. We truly appreciate your support and look forward to welcoming you back again soon! ✨
Stay away!
I ordered a chest of drawers costing around £800. About 15 days in, I discovered that 2 of the drawer panels are coming off/splitting open. I raised a complaint to house of Isabella, who have basically come back saying "too late...you should have told us within 5 days of delivery"; wow. It's surreal to think that such customer experience exits in todays extremely competitive world.
12 May 2026
Unprompted review
Reply from House of Isabella
Thank you for your feedback. We’re sorry to hear you’ve been disappointed with your experience, and we completely understand your frustration regarding the issue you reported.
As discussed in our email correspondence, if we are able to identify a confirmed manufacturing or structural defect through normal use, we absolutely would support this through the manufacturer’s warranty process.
In this particular case, the item was delivered over two months ago and the issue has only recently been reported to us. Based on the information and images currently provided, we have not been able to conclusively determine that the issue is the result of a manufacturing fault, rather than damage that may have occurred after delivery or developed over time during use.
Our reporting and inspection timeframes are in place because, once an item has been in use for a period of time, it unfortunately becomes much more difficult to objectively establish the original cause of damage or wear. For this reason, we do need to assess claims in line with our terms and conditions.
We do appreciate your point that the same issue appearing in a similar area may understandably raise concerns about the product itself, and we are certainly not suggesting intentional damage or misuse. We are simply required to rely on evidence that allows us to determine the cause of the issue as fairly as possible.
As mentioned, if you are able to provide any additional close-up photographs, videos, or further information showing the affected areas and overall condition of the item, we would be more than happy to review this further. Should evidence indicate a manufacturing defect, we would of course support the appropriate warranty process.
Thank you again for taking the time to share your concerns.
Prompt delivery
Prompt delivery, packaged well. Item as described for a good price
6 May 2026
Unprompted review
Reply from House of Isabella
Thank you for your review! We’re so pleased to hear you were happy with the prompt delivery, packaging, and your item. We really appreciate your support and hope to see you again soon.
Reply from House of Isabella
Thank you for your review! We’re so pleased to hear you’re happy with the quality of the chairs and that you love the colour too. Enjoy your new furniture!
Outstanding service and great price
Outstanding service and great price, plus no delivery fee. Literally arrived today. Thrilled how quick it's arrived and in perfect condition, no damage.
100% recommend ❤️
4 May 2026
Reply from House of Isabella
Thank you so much for your lovely review ❤️
We’re delighted to hear that you’re happy with both the service and your order, and that it arrived quickly and in perfect condition.
We really appreciate your recommendation and hope you enjoy your purchase!
I had the chance to find those shades…
I had the chance to find those shades which fit and dress perfectly my old lamps.
A little bit to wait but worth it
2 May 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review.
I’m so happy you found the shades that fit your old lamps perfectly.
I love the footstool I ordered
I love the footstool I ordered, was exactly as described. Delivery was timely and overall great service.
6 May 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your review! We’re so pleased to hear you love your footstool and that everything met your expectations.
We really appreciate your kind words about the delivery and service—it means a lot to us.
Enjoy your new piece! 😊
Great Experience
Fast delivery and item arrived exactly as described. Absolutely beautiful pot and fits my space so well!
25 March 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your wonderful review! We're delighted to hear that your item arrived quickly and that you love the pot. It’s great to know it fits your space perfectly—enjoy it, and we truly appreciate your support!
Reply from House of Isabella
Thank you so much for your lovely review—we’re so pleased to hear you’re happy with both our products and customer service!
We really appreciate your support ✨
My package has not arrived despite…
My package has not arrived despite receiving emails telling me it has. I've had to stay in for 2 days as was told it would be arriving. I phoned Evri, and was told repeatedly it was on its way. Not happy!
5 May 2026
Unprompted review
Reply from House of Isabella
We’re sorry to hear about the delivery issues you’ve experienced.
We have requested further information from your review, as unfortunately we cannot locate an order on our system under the email address used to leave the review.
Please could you send us an email at info@houseofisabella.co.uk with your order details, and we’ll be happy to look into this for you as quickly as possible.
The wonderful floor rug
The company were very quick with the delivery and it was actually placed near my front door (which was very safe as living in a gated community) and was packaged well and so thrilled to of received the rug so quickly and efficiently. Very easy doing business with the company and thank you, very much appreciated and thanks so much for the $20 to spend on a next order with your company. Cheers, Sally
Am very sorry cannot remember now the receiving date due to being so so busy and didnt take note of it. However did remember it was very quick!
1 March 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your kind words! We’re absolutely delighted to hear that you love the throw and that it looks beautiful on your bed 😊
It really means a lot to us that you took the time to share your feedback. We hope you enjoy it for a long time, and we’d love to welcome you back again soon!
Reply from House of Isabella
Thank you so much for your kind review! We’re so pleased to hear you love the throw and that it looks lovely on your bed 😊
We hope to have you back shopping with us again soon!
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