Housekeep Reviews 13,788

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, punctuality, and thoroughness, often noting that they go above and beyond expectations. The service is frequently described as excellent, with many appreciating the high quality of work and the ease of the booking process, even for last-minute requests. People also highlight the efficiency and friendliness of the cleaners, making their overall experience very positive. However, some customers were dissatisfied with the service quality, mentioning instances where cleaning was incomplete or below standard. A few reviewers also reported issues with cleaners leaving early, being unprofessional, or, in rare cases, serious misconduct. Additionally, some people noted concerns regarding the handling of damages and issues with the company's refund policies.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service. Many customers praise the efficiency, thoroughness, and... See more

Booking process

Consumers find the booking process to be positive, often describing it as easy, efficient, and smooth. Many... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the thoroughness and high... See more

User experience

People report positive experiences with the user experience. Many customers found the app very easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having had several cleaners over the years, it can often be hard to find someone able to meet my criteria. Okeil came on time and carried out all tasks required of him. He checked in at the end of... See more

Company replied

Rated 5 out of 5 stars

Our cleaner today, Tanisha, who cleaned our house in London EN2 area, was incredibly thorough and went above and beyond. She has many years experience in both regular and deep cleans as well as end of... See more

Company replied

Rated 5 out of 5 stars

I needed help with cleaning a new home so I chose this company and luckily everything was easy from start to finish. If you are sensitive to bleach you have the option to provide your own items I th... See more

Company replied

Rated 5 out of 5 stars

Elona has been cleaning at mine for a few months now. A gem! Due to ill health I’m unable to do what I used to. And she helps in this. She is professional, punctual, VERY hardworking, efficient a... See more

Company replied


Company details

  1. Cleaning Service
  2. Cleaners
  3. Electrician
  4. Handyman
  5. House Cleaning Service
  6. Plumber

About Housekeep

Written by the company

Brillant local cleaners and tradespeople
Vetted and background checked. 5* service. Managed in-app or online. This is Housework that works.

How does Housekeep work?
1. Match: Just enter your postcode. We’ll pair you with the best local professional and give you a price.
2. Manage: Customise, schedule and confirm your booking - for whenever suits you. You’re in full control.
3. Marvel... at a job well done & your lack of stress. Plus there’s no hassle with cash - we’ll bill your card.

What do you get with Housekeep?
Whether you want a weekly home clean, or some help with the gardening - we go above and beyond to set a new standard for thorough and thoughtful service. With us, you don’t just get quality service – you get Housekeep quality service.

How is Housekeep different?
It’s safer, smarter, simpler. We go out of our way to make the whole process as seamless as possible – so you can transform your home without lifting a finger.

Why should you choose Housekeep?
No calendar mix ups. No hassle with cash. No stress - and no mess. Just an easy experience, super responsive customer support and a squad of experienced, vetted professionals. This is housework that works.

What about the professionals?
All our professional cleaners & tradespeople are tried and trusted, with at least 6 months’ experience. We interview every professional and do an 8-step background check. We collect reviews and feedback from every booking to ensure 5* quality. And we support professionals 7 days a week, help them find more work, and spend less time travelling between jobs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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Rated 5 out of 5 stars

Really good

Really good, very thorough, polite and efficient

24 April 2026
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Reply from Housekeep

Thank you so much for your kind words, Rhoda! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars
Housekeep logo

Reply from Housekeep

Thank you so much for your kind words! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

It was my first time using housekeep…

It was my first time using housekeep and I had a great experience. Joyce did a great job deep cleaning my kitchen. I was very happy!

23 April 2026
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Reply from Housekeep

Welcome to Housekeep, Iman, and thank you for such a lovely first review! We always want to make a great first impression, and we're so pleased to hear you were happy with everything. We'd love to have you back, we provide all types of home services, so we're here whenever you need us!

Rated 5 out of 5 stars

Excellent experience

Excellent experience

23 April 2026
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Reply from Housekeep

Thank you so much for your kind words! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Easy to book and can do one off cleans…

Easy to book and can do one off cleans at short notice

23 April 2026
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Reply from Housekeep

Thank you for the great feedback, Louise! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!

Rated 5 out of 5 stars

Samuel was brilliant

Samuel was brilliant. Thanks again.

23 April 2026
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Reply from Housekeep

What a wonderful review, thank you! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars

Seamless service

Seamless service, GREAT cleaners.

23 April 2026
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Reply from Housekeep

Thank you for the lovely review! We're glad you felt the service represented great value. It's always brilliant to hear when that balance lands right for our customers. Hope to see you again soon!

Rated 5 out of 5 stars

A life saver

A life saver! I needed a cleaner on super short notice and house keep delivered. Thank you 🙏

22 April 2026
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Reply from Housekeep

Thank you for your review! We work hard to keep availability flexible and responsive for short notice bookings.We're really pleased we could help, and hope to see you booked in again soon.

Rated 5 out of 5 stars

The app is very easy to use

The app is very easy to use. Cleaners are very professional and clean to a high standard. Book today and get your house cleaned.

22 April 2026
Unprompted review
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Reply from Housekeep

Thank you for the great feedback, Sarah! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!

Rated 5 out of 5 stars

Good service

22 April 2026
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Reply from Housekeep

Thank you for the lovely review, Christopher! We're glad you felt the service represented great value. It's always brilliant to hear when that balance lands right for our customers. Hope to see you again soon!

Rated 5 out of 5 stars

Excellent time keeping

Excellent time keeping
Respectful and efficient

21 April 2026
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Reply from Housekeep

Thank you so much for your kind words! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Bella is always prepared to do more…

Bella is always prepared to do more than you would expect from a cleaner. Very flexible and helpful. That is worth a lot to me.

21 April 2026
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Reply from Housekeep

What a wonderful review, thank you Sabine! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars

Amazing in-depth clean

Good job! Great clean

21 April 2026
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Reply from Housekeep

Thank you so much for your kind words, Jess! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Sporadic User - Recommends

Used this a lot for periods of weekly cleaning when baby was first born and now used for one offs. Always a pretty good clean and the flat better for it

1 March 2026
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Reply from Housekeep

Thank you for your continued loyalty,Matthew, it really does mean the world to us! We love having you as a regular customer and will always strive to keep the standard of clean you've come to expect. See you again soon!

Rated 5 out of 5 stars

Professional service and Damaris outdid…

Professional service and Damaris outdid all expectations on the first clean. Will definitely use this company again.

21 April 2026
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Reply from Housekeep

What a wonderful review, thank you Nina! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars

Simple and easy to use.

Simple and easy to use.

20 April 2026
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Reply from Housekeep

Thank you for the great feedback, Ryan! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!

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