Houseart Reviews 

Easy to use website, large number of designs, was difficult to choose there were so many!!
Bought 3 on the buy 2 get one free offer for my daughter for Christmas- she will love them!

My order arrived in a reasonable time. The lid wasn't on one of the paints, but after an mail and quick reply, 2 replacement paints arrived. This is my first attempt and so far I am quite pleased with how its going. Some of the lighter colours need doing twice to stop the numbers showing through. I've a long way to go, but I bought it as a 'winter' project do don't really mind how long it takes. The magnifying glass is a necessity and even then I have to make a guess, despite the colour chart showing the numbers

My Mrs loved it for her birthday present she spent hours making sure it it looked perfect! Kept her busy in the evenings will deffo order again

Took ages to arrive, then arrived damaged, and now customer service not responding. Do not buy from this company

The delivery times for a supposed uk based company are very poor I have had items from China more quickly. I have since discovered My items are coming from China . Seems a bit deceptive to me.

Update: It's amazing how lovely and kind this response sounds isn't it? Don't be fooled! I have been getting emails which aren't anywhere near as apologetic over the past few days trying to fob me off with various offers of compensation, which have slowly increased from £3, to £4 then £7. I was told to buy a new box for the art set with that money and to iron the actual canvas to get the crease out! Finally today I have been offered a replacement when I drew their attention to their policies on their website. In the meantime however I have managed to get a refund via my credit card provider as this has taken so long to get anywhere. It's been like pulling teeth! So my review still stands, AVOID this company, when things go wrong they will try and fob you off with as little as possible and will go to any length to avoid a refund/replacement.

I ordered this painting set as a gift for my Mum for Christmas. I hadn't realized when I ordered that the company isn't actually in the UK despite their name - 'houseart.uk'. I feel that's rather deceiving. The company is actually based in China! I guess that explains the 15 days it took to arrive.
And how disappointed was I when it did finally arrive.... DAMAGED! It's certainly in no fit state to be passed on as a gift to my Mum. I'm not sure how they ever imagined it would arrive in one piece as it was only packed in a grey bag, there was no attempt to protect the art pack with bubble wrap or anything.
I immediately got in touch with the company as they boast on their website that they are available 24 hours a day, but I'm yet to receive any response to my message and all the photos I sent them. I'm so disappointed, and it's back to square one looking for a gift for my Mum now!

Update: 28th November 2025. I received my refund, and within the promised timescale. Thank you HouseartUK. I've increased the star rating from a one star to reflect this. A lower rating still applies due to very slow responses or non replies to emails, misleading tracking system, and a suggestion they are UK only based.

25th November 2025
I placed an order with this company and after reading the disappointing reviews, I requested a cancellation of my order and a full refund. Nothing had moved with the shipping process at this point, even though many days had passed so my cancellation was within Consumer Rights Act Law 2015. I therefore notified Houseart UK via email but did not receive a reply. Then, low and behold, a tracking number had been issued for my order, despite my requesting a cancellation. It was a very odd tracking system so I became suspicious and did my research. The company had issued a temporary tracking number and despite it stating the package was in transit, it wasn't!! After raising this issue via email, including my knowledge of the temporary tracking number, which is in fact the company just generating a label, I finally received an email to say my parcel had been intercepted and a refund is on it's way. If I do not receive my refund within good time, I'll be contacting Trading Standards, as regardless of where a company is based, UK Consumer Law will apply in my situation as this is where I reside. I will also pursue a charge back from the bank. I'll update as and when I receive the refund.

Happy to change the star rating if my faith is restored by receiving my refund promptly.

Waiting arrived quickly, was a good copy of the image I sent and they provided plenty of paint

Beautiful product, exact replica of photo sent. Tools included all perfect, thank you

Lovely canvas colour by numbers but I bought for a gift for my 85 year old mother and she said couple of the paints were a bit thick and lumpy to work with. Apart from that the pictures are lovely.

I have tried many bespoke paint by numbers and these guys are by far the best. Paint quality and the brushes are far superior. I will always order from here.

If I could give 0 stars I would. Awful quality paint. 'framed' canvases arrived with bits of wood which you gave to assemble and then try to do a decent job of stretching the canvas onto yourself - with drawing pins to fix it. The paint is transparent and doesn't cover the numbers and lines even with 5 coats of paint. Don't waste your money

Really nice product with good quality canvas and nice colours. It did take a while to arrive though because I didn’t realise it would be coming from China😬

great product

Very beautiful and detailed with vibrant colours and paints. The pictures are exactly as shown in the photo with a large variety to choose from, delivery is also very reliable, I have not had a single problem regarding delivery, quality or otherwise since buying from this seller. I highly recommend exploring this website further and purchasing some of these amazing products, it is guaranteed to be high quality and provide you with a calming, relaxing and enjoyable experience.

Fabulous products. Great quality. Just allow a little time for delivery. Delighted with mine. I bought 3 and got one free. I have already recommended to my friends.

I’m very disappointed,i ordered the 48 colours and the painting is massively darker than the original,of the five faces to be painted only one is a look alike ,it was going to be an Xmas present be is really not good enough

I bought a really beautiful pbn of a small greek town, the paint was excellent quality and easy to use.

Quick delivery and product as described.
My daughter has started painting her chimp picture, and is enjoying the challenge of it.
The paint colours are bright and the paintbrushes provided are of good quality.
We are very happy with this purchase.

Although it took a while to arrive, I was expecting that so it was not a problem. Canvas came well packaged (rolled up) so creases were almost non existant. Great to have a good sized reference page. Paints were fine. Only one was slightly thick but a few flow-aid drops fixed that. Overall, quite impressed.