Super range of pictures to choose from and being able to choose more detail or less for each picture is great. Good brushes supplied and the paint is mostly really good however a few arrived dried o... See more
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Review summary
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I have ordered twice now from Houseart, as presents for my family. My first order was unfortunately missing due to the carriers leaving the package outside my flat, however Houseart promptly se... See more
Company replied
Was impressed with speed of delivery. Well packaged. Quality of canvas and brushes good. But some of the paints were dried up. Some very thin consistency so it didn’t cover the numbers. Some of the nu... See more
I have loved doing the paint by numbers that I purchased from Houseart. The paints and canvas are great quality. I chose 36 paints for my picture, had to deduct a star as a couple of the smaller areas... See more
Company replied
Company details
Written by the company
We use the finest quality materials and offer only the best service, with competitive prices and quick delivery, making it easier than ever to create a beautiful DIY canvas for your home or for a thoughtful gift. Your satisfaction and happiness is our priority. We look forward to serving you and giving you the best shopping experience :)
Contact info
United Kingdom
- Support@houseart.uk
- houseart.uk
3.6
Average
855 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
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Not happy at all most of the paints are…
Not happy at all most of the paints are dried out must be old paint's and number's not printed clearly would need all new paint's please
1 October 2025
Unprompted review
Reply from Houseart
Dear Jane Frances Clarke,
Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear that several of the paints you received were dried out and that some of the numbers on the canvas were not printed clearly. We completely understand how frustrating and disappointing this experience must have been, especially when you were looking forward to enjoying your painting.
Please rest assured that we take product quality very seriously. Occasionally, due to changes in temperature or long transportation times, some paint pots may dry out — and in such cases, we are more than happy to replace them for you.
Could you please send us your order number and, if possible, a photo of the affected paints to support@houseart.uk? Once we receive this information, our team will promptly arrange to send you a complete new set of paints at no additional cost.
We sincerely apologize for the inconvenience caused and truly appreciate your patience and understanding. We value every customer’s experience and will continue improving our quality control to ensure this doesn’t happen again.
Warm regards,
The Houseart Team
Not accurate representation of original.
Liked: quality of frame and canvas
Disliked: very blobby lines, not like image. Paint colours duller than image. Paint brushes poor quality. I ended up using my own colours in lots of places. Went over creating finer image.
3 October 2025
Unprompted review
Wouldn’t use again
Bought a very detailed kit as a gift for a friend who’s keen and experienced with such kits, I was left totally embarrassed, most of the paints had dried up and she couldn’t clearly see the numbers on the detailed parts of the pattern, not the best gift as it turned out.
Emailed the company but got no response, won’t be using this company again
UPDATE:
Got sent a whole new kit, paints were still unuseable, THEN got an email offering an full refund if I deleted my review on here(hadn’t even submitted a further complaint at that point)……..errrrm, no!!! Not risking snyone else wasting their money, shame on you Houseart!!
10 October 2025
Unprompted review
Reply from Houseart
Dear Sherleen Cuthbert,
Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointing experience. We completely understand how upsetting it must have been when the gift you carefully chose didn’t meet your expectations.
It sounds like your kit may have been affected by a drying issue during transport, and we sincerely apologize that the paint quality and number clarity were not up to our usual standards. We also regret that your previous email didn’t receive a timely response — we’ve recently experienced a high volume of messages, but that’s no excuse, and we’re working hard to catch up.
Please reach out to us again at support@houseart.uk with your order number, and we’ll be more than happy to arrange either a replacement kit or a full refund, whichever you prefer.
We truly appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in us.
Warm regards,
The Houseart Team
Good custom orders
All custom order paintings sent in a reasonable time and in a great layout. They contacted me regarding one custom painting’s image which didn’t work and requested for another image which could work closer to their canvas sizes. As well the customer service is fast and efficient especially when one painting was sent with the incorrect amount out colors. The prices may seem steep but what you receive compared to other custom orders are slightly worth it. I would just say be careful with the images you try to use and try to fit them into some of the presets available.
8 October 2025
Unprompted review
Don’t expect a response
Don’t expect a response. I have tried to cancel an order for the last 2 weeks, despite chasing a response I have not heard anything despite the website saying a 24 hour response time. I’m going to have to arrange a chargeback with my bank.
**UPDATE**
I have since had messages back from this company. One email says they didn’t receive my email, however, I am also receiving separate responses on the email they claim they didn’t receive. One part of the order has now arrived, I have asked to return the order but they keep asking me to keep it with varying degrees of a partial refund. I placed an order, no longer needed it, tried to cancel it and now I seemingly cant return it. My bank are now involved and I will be returning my order if and when they provide me with a return label.
7 October 2025
Unprompted review
Reply from Houseart
Dear Thomas Dale,
We’re very sorry to hear about your experience and the difficulty you’ve had reaching us regarding your cancellation request. Due to a recent high volume of inquiries, our response times have unfortunately been longer than usual, and we sincerely apologize for the inconvenience this has caused.
Please rest assured that we’re not ignoring your messages — our support team is actively replying to all pending emails. We kindly ask you to contact us again at support@houseart.uk with your order number so that we can review your case immediately and assist you with the cancellation or refund process.
Thank you for your patience and understanding — we’ll make sure your concern is resolved as quickly as possible.
Kind regards,
The HouseArt Team
I would give no stars if possible
I would give no stars if possible. I ordered two pictures weeks ago and they haven't arrived plus there is NO follow-up communication from this company, which is not based in the UK but is in China. AVOID
7 October 2025
Unprompted review
Reply from Houseart
Dear CSJ,
Thank you for your feedback. We are very sorry to hear that your order has not yet arrived. Please note that our standard delivery time for digital painting products is 7–15 days, depending on location.
If your package has exceeded this time, we encourage you to contact our customer service team at support@houseart.uk. We will promptly track your order and provide a solution to ensure you receive your items as soon as possible.
We sincerely apologize for any inconvenience and appreciate your patience.
Warm regards,
The HouseArt Team
I ordered a customised canvas along…cheap product, poor packaging, bad customer service.
I ordered a customised canvas along with an easle and brushes. The canvas arrived in a long box which was cheap looking and not sturdy enough for the product, it was also bent like a banana!
I received my easle in a separate shipping and this was broken. I had wanted to give this as a gift and having received it realised how poor quality the items are. I was unable to gift this item due to the poor condition. I contacted house art and they offered a replacement which h I declined and asked for a full refund. They assured me that they had since changed the packaging as I mentioned that this had let the product down. Unfortunately I ordered a second canvas when placing my original order and this came in the same packaging but was not bent. The canvas is cheap and the paints are of poor quality. You can still see the numbers under the paint. Houseart did not want to give me a refund and bombarded me with offerers if a partial refund and or a replacement. I eventually settled for a partial refund because I could not be bothered to go through my card provider for the small amount I was left short. I would avoid this company.
1 October 2025
Unprompted review
Reply from Houseart
Dear Alison Cluness,
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had with your order. We are very sorry that the packaging and condition of the easel and canvas did not meet your expectations and that it affected your plans to give it as a gift.
We take all feedback seriously and have recently updated our packaging to prevent similar issues. Regarding the canvas and paints, we aim to provide products suitable for hobby use, though we understand that in your case the quality did not meet your expectations.
We also apologize if our attempts to offer a replacement or partial refund felt overwhelming. Our intention is always to provide a fair resolution while minimizing inconvenience for our customers.
We value your feedback and will continue working to improve product quality and customer experience. If you have any remaining concerns, please feel free to contact us directly at support@houseart.uk, and we will do our best to assist you personally.
Warm regards,
The HouseArt Team
Slow to arrive and damaged
Not a UK company, despite the .UK domain. Took over 2 weeks to arrive from China and one of the canvasses was badly creased. Raised this with customer services, but haven't heard back. I would avoid this company as there are many more better quality options available.
Update to review:
Still not heard back from Customer Services and also wanted to add that many of the paints are dried out. Really disappointing all round.
1 October 2025
Unprompted review
Reply from Houseart
Dear EJH-Coeliac,
Thank you for your feedback, and we sincerely apologize for your disappointing experience. We regret that your order took longer than expected and that the canvas arrived creased.
Due to a high volume of inquiries, some responses have been delayed, but we are actively addressing all customer emails. Please send a reminder to support@houseart.uk with your order number, and we will prioritize resolving your issue, including replacing any damaged canvases or dried-out paints.
We appreciate your patience and the opportunity to make this right.
Warm regards,
The HouseArt Team
wont use again
Used this company because the website had a .uk domain and i thought it was UK based. It isnt, its cheap Chinese products. The product was about 5 times the price of other similar products on amazon and ebay and not only did it arrive too late to be given as a birthday gift as it was sent from China and took weeks instead of days, the actual product itself is not worth the premium prices. Wont be using again. Got an email offering a free product for a 5 star review but I cant be bought.
29 September 2025
Unprompted review
Reply from Houseart
Dear CCL,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Our digital painting products are carefully created to provide a unique and enjoyable experience for our customers.
We would like to clarify that the delivery time for our kits may vary depending on location and shipping method, and we apologize if this caused inconvenience for your intended gift. Regarding pricing, our products include materials, design, and packaging quality, which may differ from other marketplaces.
Please note that any promotional offers for reviews are entirely optional and not intended to influence your honest opinion.
If you have any concerns about your order or need assistance, feel free to contact us directly at support@houseart.uk, and we will do our best to help.
Kind regards,
The HouseArt Team
Although it took ages to arrive
Although it took ages to arrive, and not a birthday present any more. The quality of the product is good. Personalised picture looked like the photo. Arrived with all the paints, brushes and frame, all good quality and appropriate to my personalised project. So far so good. Cant wait to finish it
27 September 2025
Unprompted review
Great to personalise a piece to paint
Great to personalise a piece to paint. Excellent materials
30 August 2025
Unprompted review
Love the choice of art and sizes
Love the choice of art and sizes, I'm addicted to paint by numbers, takes a while to arrive, but worth the wait.
13 September 2025
Unprompted review
Was an excellent quality piece of art
Was an excellent quality piece of art
6 September 2025
Unprompted review
Will order again
A huge selection of prints to choose from. I have 10 in my basket and having trouble choosing which one to order next!
27 September 2025
Unprompted review
Relaxing, mindful, great way to spend some time
My sister introduced me to these paint by numbers set and I'm now on my third one. I LOVE them. It's a very mindful pastime and I find it very relaxing. You can be creative without having much skill and at the end you have a piece of wall art! What could be better?
23 September 2025
Unprompted review
This was brought as a gift for my…
This was brought as a gift for my sister who had never done anything like it before I chose the medium level and she loves it says it’s very therapeutic
22 September 2025
Unprompted review
Fun to do however some of the paint is…
Fun to do however some of the paint is either really watery and takes a few coats to cover the numbers or too thick and is hard to use. I have also noticed that one of the colours is wrong and different to the photo and it wants me to paint a hand blue
21 September 2025
Unprompted review
Reply from Houseart
Dear Lizzie Chandler,
Thank you very much for your feedback and comments.
We apologize that the long shipping time may have caused some of the paint to dry out. We are constantly improving our paint quality and shipping services.
If any issues arise, please contact us to resolve them. We are committed to every customer's satisfaction.
Sincerely,
The Houseart Team
Painting set was great
Painting set was great
Delivery did take a while though
20 September 2025
Unprompted review
Great paintings fun to do!
20 September 2025
Unprompted review
Beautiful set
Kept in constant contact during shipping, and set arrived well-packed. I'm so delighted with this set. It's a small thing but the easy-grip of the brushes makes a big difference when painting. Can't wait to see the finished result!
20 September 2025
Unprompted review
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