Hounds of Eden Reviews 

260
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent design of the products, including sturdy harnesses with practical features like neck clips, beautifully lined collars, and soft, effective snoods. Many people appreciate the wide array of stylish options available for their pets, frequently highlighting the superb quality of items like harnesses, leads, and cool mats, noting their durability and comfort. The delivery service is often described as timely and fast, contributing to a positive overall experience. However, some customers also noted that certain products did not meet expectations or appeared faulty. Specifically, some reviewers found that cooling vests dried out quickly, lasting only a short time before becoming ineffective, and others received dog towels that seemed faulty compared to previous purchases.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, beautiful designs,... See more

Quality

Consumers find quality to be positive, consistently praising the products as well-made, durable, and of... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and timely deliveries.... See more

Service

Customers consistently note positive experiences with service, often highlighting its amazing quality and... See more

Order

People report positive experiences with order, often highlighting the ease of ordering and quick delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hounds of Eden offer some really amazing choices for dogs! We especially like their harnesses as they have such pretty prints for our female dog and the option to clip the harness by her head so we do... See more

Rated 5 out of 5 stars

Fantastic as always. Dog collars are beautifully lined so they dont catch and pull on short haired breeds or matt long hair (I have both). Harnesses are sturdy and padded, all made to the highest qu... See more

Rated 5 out of 5 stars

I would highly recommend this Company for their harnesses, collars, leads and accessories. Beautifully made in lovely quality fabrics. I love the neck strap lock on the harness for extra safety.... See more

Rated 5 out of 5 stars

The team was absolutely great. I wanted to get a matching lead and poop bag holder for a Christmas Harness I purchased a very long time ago, and they did find it in their storage and archived sto... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

260 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(260)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, ordered a harness for our dog in the build up to our wedding, forgot to order the lead. Contacted them and they had it with me within two days and just in time for the big day. They looked great in our dog, really good quality! Would highly recommend!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality, quick shipping and they are so easy to clean if you have a messy pup like ours who enjoys rolling in Chanel de poop

30 September 2024
Rated 5 out of 5 stars

A little ray of sunshine!

The retro bloom collar stood out from the rest. So I ordered it for my lovely little rescue dog Caspie. It's beautifully made & I'm so happy with it. The quality is very good as is the design & colour. My little bear looks so handsome & loves wearing it. Great ordering & quick dispatch too.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality of products

Excellent customer service. Helpful and friendly staff. Excellent quality of goods, always sent promptly. Love all the seasonal designs. I’ve been buying dog leads, collars and poo bags for years.

4 September 2024
Rated 5 out of 5 stars

Gorgeous products

Gorgeous products! I got a beautiful harness for my wee daschund and it’s a perfect fit, very good quality and looks very cute!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

5 star customer service & products!

Firstly I will say that the items are packaged in the most beautiful way and the little details were a delight! I had ordered the circus pup harness and poop bag for my pup in the sale but the lead was out of stock :( I was a bit cheeky and messaged Hounds of Eden on instagram and just said “hey if you have a spare hanging around I’d love to buy it so I have the set”. They replied really fast and said they’d have a dig around the office and the next day they let me know that they’d found one and uploaded it to the website and posted it out the same day for me. Exceptional customer service and so friendly when talking to them. This is why I will continue to dress both my pups in Hounds of Eden - great designs and items and such a fabulous customer service that make the entire experience a delight. Thank you! 🩵

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful quality and exceptional customer service

We bought two items, a snood (S) and a velvet sailors bow for our mini Dacshund’s 1st birthday as a celebration for both her and us getting through the first year! The quality, design and craftsmanship is beautiful and the items were packaged in a beautiful presentation box. I will definitely be buying more and the snoods are particularly fab for a Dacshund as they are lined in beautifully soft teddy fleece.

31 August 2024

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