I had a wonderful stay at Guest House Alex II. The host was very responsive on WhatsApp, and having an elevator was a huge plus for my heavy bags. I also appreciated the microwave and disposable cutle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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What people talk about most
Reviews shaping this summary
Booking through HotelsNest was straightforward and convenient. The website was clear, payment went through smoothly, and I received my confirmation quickly with all the details I needed. Everything... See more
Company replied
I found hotelsnest website by accident in google when I was comparing prices for Acquablue Apartments in Kallithea - Chalkidiki, Greece. I was pleasantly surprised by the low price. It was easy to bo... See more
Company replied
I booked Pal Beach Hotel Crete through HotelsNest, and the entire experience was excellent. The price was noticeably better than other sites, and the booking process was quick and hassle-free. Everyth... See more
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Company details
Written by the company
We have been building our HotelsNest, branch by branch, for 15 years now. Our subscribers are growing, along with our nest of hotels where high standards meet all budget ranges.
Contact info
Asklipiou 9, 42100, Trikala, Greece
- +30 2431 888 020
- support@hotelsnest.com
- hotelsnest.com
4.8
Excellent
162 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HotelsNest.com
Thank you so much for your 5-star review! 🌟
We’re thrilled to hear that you found our platform easy to use, with great prices and a smooth booking process.
We can’t wait to help you again with your next trip!
Warm regards,
Support Team, HotelsNest
Super helpful support
It is the first time I use hotelsnest so I have to say that I was a bit weary, but it definitely won't be the last time. I made a mistake in a non-refundable booking and called support in Greece. They were extremely helpful, talked to the hotel, changed my date and called me back to let me know. All this was in less than 5 minutes!
21 August 2025
Reply from HotelsNest.com
Thank you so much for your wonderful feedback!
We’re delighted to hear that our support team was able to assist you so quickly and efficiently.
It’s great to know that your first experience with HotelsNest has been a positive one, and we look forward to helping you with many more bookings in the future.
Warm regards,
Support Team, HotelsNest
We found the hotel we wanted through…
We found the hotel we wanted through hotels nest at the best price. we booked the hotel then had to change the dates so contact hotels nest who contacted the hotel and managed to change the date with no extra cost would recommend and we will use them again
14 August 2025
Reply from HotelsNest.com
Thank you for sharing your experience with us!
We’re so pleased you found the best price through HotelsNest and that our team was able to help you adjust your dates smoothly and at no extra cost.
Your recommendation means a lot, and we look forward to welcoming you back for your future bookings.
Warm regards,
Support Team, HotelsNest
I did a mistake in my booking
I did a mistake in my booking. I was selecting a Date in September instead of August. Once I arrived at the Hotel with my Friends, we found out. The Hotel suggested to call the Agency the next day to clarify it. I called the agency the next day and Lisa a super friendly advisor of your Company gave me a feeling of Comfort and Security as she told me she will take care of it and will send me an email later. So she did. it was so uncomplicated and comfortable. So that i think i will Book again via your Plattform and that Hotel, which I was doubting when I was at the reception as anything seemed complicated. Thank you Lisa so much for your Great Support! Also thanks to the Hotel.
13 August 2025
Reply from HotelsNest.com
Thank you for taking the time to share your kind words!
We’re delighted to hear that our advisor was able to support you and make the situation feel simple and stress-free.
It’s wonderful to know that your experience has given you confidence to book with HotelsNest again, and we truly appreciate your trust in us.
Warm regards,
Support Team, HotelsNest
5 stars
I came across with HotelsNest.com on a hotel comparison site. They were offering the cheapest price for the same room of a Greek hotel.
I easily opened the account and book the room for the best price.
Additionally we have to support start-ups.
Thank you .
19 August 2025
Reply from HotelsNest.com
Thank you so much for your 5-star review!
We’re delighted you found the best price with HotelsNest and that the booking process was simple and seamless.
Your support means the world to us, especially as a growing company, and we look forward to welcoming you back for your next stay.
Warm regards,
Support Team, HotelsNest
The best hotel website that i used…
The best hotel website that i used lately. I booked because they where the cheapest and i was impressed from their chat support, you actually chat with a real operator instead of an ai.
I recommend to my friends.
13 August 2025
Reply from HotelsNest.com
Dear Maria,
Greetings from HotelsNest 😊🏠🐦
We are thrilled to hear that you consider HotelsNest the best hotel website you have used recently.
It’s wonderful to know that our competitive prices and genuine 24/7 human chat support made such a positive impression on you.
Your recommendation to your friends means a lot to us, and we look forward to welcoming you again soon.
Kind regards,
Support Team, HotelsNest
I got a great offer with them
I got a great offer with them, their website is also straightforward.
Good support with chat I use at midnight and they answer within sec…. I will book again
9 August 2025
Unprompted review
Reply from HotelsNest.com
Dear Tolis,
Greetings from HotelsNest 😊🏠🐦
We are so pleased to hear that you enjoyed a great offer and found our website easy to use.
It’s great to know that our 24/7 live chat support was there for you instantly, even at midnight.
We truly appreciate your kind words and look forward to your next booking with us.
Kind regards,
Support Team, HotelsNest
Good support with much lower rates than…
Good support with much lower rates than other websites. Stayed at hotel with no problems we will keep using hotelsnest, let’s hope that they will keep their prices low :)
27 July 2025
Unprompted review
Reply from HotelsNest.com
Dear Tasos,
Greetings from HotelsNest 😊🏠🐦
We’re delighted to hear that you enjoyed our good support and found our rates lower than other websites.
It’s wonderful that your hotel stay went smoothly, and we truly appreciate your continued trust in HotelsNest.
We’ll do our best to keep offering you the lowest prices possible.
Kind regards,
Support Team, HotelsNest
Nice website with low rates and no…
Nice website with low rates and no hidden fees.
We booked for my family in Crete, and their support respond at 3:00 am when I asked them for car rental next day.
I will rebook with them for our next holiday in Barcelona
25 July 2025
Unprompted review
Reply from HotelsNest.com
Dear Adamantia,
Greetings from HotelsNest 😊🏠🐦
We’re thrilled to hear that you enjoyed our low rates, transparent pricing, and prompt support, even at 3:00 am.
It’s great that we could assist with your car rental in Crete, and we look forward to helping you again for your next holiday in Barcelona.
Kind regards,
Support Team, HotelsNest
We book two rooms with more than 10%…
We book two rooms with more than 10% lower rates and we save for my family and friend. I had some doubts but it turn great experience… they have true 24/7 support and really friendly stuff.
I would recommend to anyone
17 July 2025
Unprompted review
Reply from HotelsNest.com
Thank you for sharing your experience with us!
We’re so glad you enjoyed great savings on your bookings and that our 24/7 support team was there to make everything smooth and friendly.
Your recommendation means a lot, and we look forward to assisting you and your loved ones again in the future.
Warm regards,
Support Team, HotelsNest
Great deal, legit site, no scam! A real person’s review
If you’re in doubt about Hotelsnest’s legitimacy (like I was), read this review!
So in January 2025, I booked a stay at Lindos Aqua Terra for June 2025, a 4 star boutique hotel in Rhodes (can only recommend btw!!!) via Hotelsnest, as they had by far the best price. Checked Trustpilot beforehand, everything looked good. Only after completing the booking (which included a 50% non-refundable deposit), I took a closer look at the reviews on here… And noticed that a lot of them follow a very similar structure and come from (verified) accounts that have only written one review, incidentally for HotelsNest. Hm. That raised some doubts for me and I was scared I had been scammed, as their advertised WhatsApp support also took a few days to respond, and no one answered their hotline. Additionally, when the second payment was due, they said they weren’t able to charge my credit card and would cancel the booking (meaning bye-bye, non refundable deposit) if the second attempt didn’t work. Needless to say, I was sure I had been scammed as I didn’t even see an attempted charge in my American Express account. After all, there are quite a few negative reviews on here that criticize HotelsNest’s practices.
HOWEVER, everything worked out great in the end!!! I talked to a real, English-speaking woman on the phone with a British accent who helped resolve the credit card issue - and our booking at the hotel turned out to be real and confirmed, I am writing this review from the beach in Rhodes after 5 days of vacation! Thanks to HotelsNest, we did indeed get a great price and enjoyed quick customer support, at least the second time around, as many of the other reviews here say (real or not). So if you’re uncertain about the authenticity of HotelsNest like I was, I can reassure you everything is legit! And thanks to them, we had the best vacation in an otherwise even more expensive hotel. I would only kindly suggest that HotelsNest send an automatic “Are you ready for your upcoming stay?” email like 2 days beforehand, like Booking.com does. That would have reassured me more. Otherwise, I would totally use them again!
17 June 2025
Unprompted review
Reply from HotelsNest.com
Dear Jasmin,
Greetings from HotelsNest 😊🏠🐦
Thank you so much for your thoughtful and honest review.
We truly appreciate you taking the time to share your experience in such detail—it means a lot to our team.
Unfortunately, a significant portion of the negative reviews on Trustpilot have been posted by competitors, often following identical formats and coming from accounts with no review history.
We have raised this issue with Trustpilot’s support team multiple times, but they have refused to remove those clearly suspicious entries.
That’s why every genuine and sincere review like yours is incredibly valuable in helping us stand behind our hard work and dedication to our customers.
We’re thrilled to hear that you enjoyed your stay in Rhodes and that everything turned out perfectly in the end.
Your suggestion regarding a pre-arrival reminder is well noted, and we’ll work on implementing that to improve our service.
Thanks again for trusting us, and we hope to welcome you again soon!
Reply from HotelsNest.com
Dear Cynthia,
Greetings from HotelsNest 😊🏠🐦
We have thoroughly checked our system and could not locate any reservation under the name *Cynthia Jennifer* or the email address *[budscanna07@gmail.com](mailto:budscanna07@gmail.com)*.
Based on this, we believe your review may be unfounded or possibly intended to mislead.
If you have legitimate proof of a reservation made through HotelsNest, please share the relevant booking confirmation or payment details.
Otherwise, we kindly ask that you remove your review to avoid spreading misinformation.
Kind regards,
Support Team
Quick and straight forward booking process
I was looking for a quiet place for a short retreat and stumbled across this platform.
Found a cozy little hotel that wasn’t showing up on other sites, and the rate was fantastic. I appreciated how clean and straightforward the booking process was—no pop-ups, no pushy add-ons.
Later, I had a question about airport transfers. The support team responded right away, gave me multiple options, and even contacted the hotel for confirmation.
It’s that kind of attention to detail that makes me trust them.
They may not be the biggest name out there, but they deliver better service than most of the big players.
1 May 2025
Reply from HotelsNest.com
Dear Sharma,
Greetings from HotelsNest 😊🏠🐦
Thank you for your thoughtful and detailed review! We're thrilled to hear that you found the perfect retreat and enjoyed our clean, straightforward booking process. We're also glad our support team could assist with your airport transfer questions and provide the attention to detail that you deserve.
Your trust in us means a lot, and we're proud to offer a service that stands out from the rest. We look forward to welcoming you back for your next getaway!
Kind regards,
HotelsNest Support Team
Hassle free travel booking
I’ve tried many travel sites, but this one keeps impressing me.
Their support was excellent when I had a last-minute request to extend my stay by one night. Instead of telling me to contact the hotel, they handled it all and confirmed the new details within the hour.
Prices were fair, and I didn’t have to pay upfront, which gave me peace of mind. No stress, no hidden fees. Just reliable, fast service.
It’s rare to find a booking site that actually cares if your trip goes well. This one does.
30 April 2025
Reply from HotelsNest.com
Dear Kapil,
Greetings from HotelsNest 😊🏠🐦
Thank you for your wonderful review! We're so glad to hear that we could make your travel booking hassle-free and that our team was able to assist with your last-minute stay extension promptly. We're committed to providing reliable service with no hidden fees, and we're happy to know that it made a difference for you.
Your feedback means a lot, and we look forward to helping you with your future travels!
Kind regards,
HotelsNest Support Team
Excellent Support During an Emergency
I recently had an unexpected emergency while traveling and needed to change my flight and hotel bookings on short notice. HotelsNest's customer support team went above and beyond to assist me. Special thanks to John, who handled my case with incredible professionalism and empathy. He worked tirelessly to ensure I was rebooked at no extra cost. Their user-friendly website made it easy to track the changes, and the prices were still competitive despite the last-minute changes. I’ve used other major booking platforms before, but none have provided this level of care. Highly recommend!
23 October 2024
Reply from HotelsNest.com
Dear Mason,
Thank you for your thoughtful review! We’re so glad our team, especially John, could support you during a stressful time. It’s wonderful to know that his professionalism and dedication made a difference and that our platform’s ease of use and competitive pricing added to your positive experience.
Your recommendation means a lot to us! We’ll keep striving to provide exceptional service, and we hope that in your next review, we’ll earn a full 5 stars. We look forward to helping you with your future travels!
Best regards,
The HotelsNest Team
fraudulent site - taken money and cancelled my rooms
Booked 2 hotel rooms in September...paid in full. The hotel contacted me at the end of November saying my rooms had been cancelled as they had not been paid for. HotelsNest told me that Stripe had flagged my card (no reason for that to happen as i have been using that card with no problems elsewhere) and I would be getting full refunds within 10 days. I still have not recieved anything and am now persuing with my credit card company.
RESPONSE TO REPLY
I only put in the request to my bank today so it is untrue that you stopped the refund for this reason.. I have emailed you directly too
26 November 2024
Unprompted review
Reply from HotelsNest.com
Dear Mrs. Patel
Thank you for sharing your feedback, and we deeply regret the inconvenience you have experienced. We want to assure you that we are not a scam company and are fully committed to resolving your case.
To address your concerns:
Regarding the charge: Your transaction was flagged as high risk by our payment provider, Stripe. Unfortunately, this forced us to cancel your reservation to comply with their guidelines. This process is beyond our control, and we sincerely apologize for any misunderstanding this may have caused.
Refund process: After you filed a dispute with your bank, we paused our direct refund process to avoid duplication. Currently, we are working with your bank to resolve the situation, as they are now managing the refund process.
Communication: We have responded to all of your emails and are actively monitoring the progress of your case. We understand how frustrating delays can be and assure you that we are doing everything possible to expedite the resolution.
We value our customers and strive for transparency in all our processes. We hope this clarifies the situation, and we kindly ask for your patience while your bank processes the refund.
If you have any further concerns, please don’t hesitate to contact us directly.
Skam!!!Never book with them!!
Skam!!!Newer book with them!!! Charged and after cancelation never retunned the money!!!
23 October 2024
Unprompted review
Reply from HotelsNest.com
Dear Mr. Cekic,
We are sorry to hear about your frustration, but we would like to address the concerns you've raised. First, we want to clarify that the term "scam" is a serious allegation and does not accurately reflect our business practices. As a legitimate company, we are committed to providing transparent and responsive customer service.
In our email correspondence, we responded to every one of your inquiries and ensured your case was closely monitored. As per our earlier communication, we confirmed that your reservation at the Sole Mare Hotel was canceled free of charge. When the dispute was filed, we paused the refund on our end to avoid duplicate processing and accepted the dispute to expedite the refund process through your bank. This decision was made to ensure that the refund would be handled directly by your card issuer, which is the standard procedure in such cases.
We understand that waiting for a refund can be frustrating, but please note that the timeline for the refund is determined by your bank or card issuer. We encourage you to contact them directly for the most accurate update on your refund status.
We are always here to help and take customer concerns seriously, so please do not hesitate to reach out if you need further assistance.
Best regards,
The HotelsNest Team
Scam! They charge money and don't give it back
I made a reservation that explicitly stated payment would not be taken in advance, yet to my surprise, they charged my card immediately. When I reached out to customer service, they acknowledged the error and promised a refund.
Fast forward nearly a month, and I still have not received the refund or any confirmation from them. To make matters worse, they have stopped responding to my messages entirely. This experience feels like a scam, and I would advise others to be cautious when using their services. It's incredibly disappointing to deal with a company that lacks accountability and transparency
Update after the response (17.12)
You are ubsolutly lying. It's over two months now and I still didn't get the refund.
My bank said you are not answering them (which is not surprising)
There is no team in your company, you are a one man scam company, Dimitry.
All the positive reviews here are obviously not othenthic.
8 October 2024
Unprompted review
Reply from HotelsNest.com
Dear Mr. Kfir Bernstein,
We deeply regret the inconvenience you experienced and appreciate you bringing your concerns to our attention. However, we must respectfully address the use of the term “scam” in your review, as this is a serious accusation that does not reflect our company values or the way we conduct business.
We have actively worked on your case from the outset, responding to your queries and providing updates about the refund process. We accepted the dispute through your bank to ensure the refund process is handled securely. As communicated, the timeline for refunds through disputes is determined by your bank or card issuer, not us directly.
Our team has provided clear explanations via email and assured you that no duplicate processing would occur. We also committed to sharing the necessary documentation to confirm this. At no point have we ignored your concerns; rather, we have worked to resolve this matter within the framework of established banking procedures.
We are available to answer any further questions and assist you in following up with your bank if needed. Your feedback is important to us, and we remain committed to addressing any misunderstandings and improving our services.
Thank you for your patience and understanding.
Best regards,
The HotelsNest Team
Booked a stay through the website
Booked a stay through the website, which was not working great, and never got a confirmation, but the money was booked from my card. Had to pay at the hotel. Tried to get my money back but no response from the customer service. Careful, do not book through this website
6 September 2024
Unprompted review
Reply from HotelsNest.com
Dear Zoe,
Thank you for bringing this issue to our attention, and I sincerely apologize for the inconvenience you experienced. Due to a technical error on our website, your reservation was unfortunately not processed, even though the payment was captured from your card.
As discussed, we have now processed a full refund, and you can expect the funds to be available in your account within 3–5 working days.
We deeply regret that this situation caused you to pay at the hotel, and we are working hard to ensure such errors do not happen again. Your experience is important to us, and we are committed to improving our systems to provide a smoother booking process for our customers in the future.
We truly appreciate your feedback and hope you’ll consider giving us another chance in the future. If you have any further concerns, feel free to reach out to our support team directly.
Kind regards,
They offer price and then they change…
They offer price and then they change it.
23 September 2024
Unprompted review
Reply from HotelsNest.com
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about your pricing experience. At Hotelsnest, we strive to offer transparent and accurate prices for all our bookings, and we take concerns like this very seriously.
Unfortunately, we are unable to identify your booking or specific issue based on this review. To help us investigate further and resolve the matter, we kindly ask that you reach out to our customer support team directly with more details, such as your booking reference or the dates of your inquiry. This will allow us to fully understand the situation and assist you in the best way possible.
We truly value your feedback and look forward to resolving this for you.
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