Terrible customer service after…
Terrible customer service after checkout at Hotel Kullaberg
I accidentally forgot my personal pillow when checking out of Hotel Kullaberg on July 6th. I contacted the hotel immediately, but it took several calls and emails over many days just to get a confirmation that they found it, and would ship it back to me.
Unfortunately, communication has been a total nightmare. I constantly have to chase them down with multiple emails just to get a single reply. I was finally promised a specific shipping date, but more than a week has passed now. I still have not received my pillow, and my recent emails are being completely ignored.
You would think a hotel understands that if a guest brings their own pillow, it is because they have a special need for it.
Do not forget anything at this hotel, the customer service stops completely the moment you check out.