Hostwinds Reviews 721

fast supply and good support

Time to renew my domain name for the year. It was quick and easy. No more than 5 minutes and I’m set.

I spoke to a rep on chat and asked for docker and python support. Was told yes to both. Paid for managed vps. It is not managed very well... I get on the server and there is no python. I paid for cpanel and there was no python tools. Tech support said I had to install it myself. I complain so they said they would do it. Then there was no support on how to manage python via there system, no documentation. Was told I was on my own. Then I had a problem with the database and same message we can't help you. I complain they finally gave in. So then asked how do I install python modules, where do I run pip install. Again no help. There technical staff said we don't troubleshoot... I am paying for a managed server. They send you a screenshot of cryptic 1980's screenshots that show that index.html is running. I ask where is index.html so I can locate it, again we can't help you. The list goes on.

I ordered new service, i got brilliant help desk support

Best experience with a cs team, very knowledgeable and patient with all my numerous questions, plan on recommending them often. UPDATE. i have asked repeatedly for a direct path link so i can redirect my domain to my root files, after 44 emails they cannot answer this simple and NORMAL question. instead they claim to be sending me links that start with / which is not possible to be a link, or they claim its a nameserver issue along with also claiming that they simply need another 48 hours so they can dump files for me to reflect on my domain when my domain is parked at godaddy and they ABSOLUTELY have no access to it. I would go on but i do not wish to bring my utter and senseless replies from them in the last 16 hours as a reply to my ONE and only question of this: Can you please provide me a direct path name to my root directory so that i may redirect my domain to be able to reflect said files? But if anyone wishes to see how they will gaslight you and lie over and over to cover up the simple fact that they have no clue what a link even is, i will gladly forward every single response to my one and only question willingly. Because at this point, i could not make up how often they will use excuses and outright lies in an attempt to cover up that they have no technical knowledge and are absolutely incapable of providing me with a direct link to my root files so that i can finally have my website back online along with any of my clients files. They clearly hire one native english speaker that mans the chat box who has enough techinal knowledge to answer questions yet after the purchase will simply redirect you to some calling center of CS reps who claim to be in technical supoprt without an ounce of actual techinal knowledge. I do however plan on making a video of each and every one of my 44 attempts to get this one question answered and uploading it to save anyone else from the utter lack of knowledge and to clearly illustrate how they will lie repeatedly in order to avoid being honest with a customer instead. Because the creation of this video along with the effort of going thru every single email ive gotten from them as a reply is far less labor intensive than to get my one and only question answered in any proficient way.

I have always had a great experience with HostWinds. If I have had an issue, it has been speedily resolved to my complete satisfaction.

I met some trouble after buy the VPS，finally it's solved

i was scammed with testing ips. first they give you ips of datacenters to check the ping. when you check it and buy the vps from certain location, it happens to be completely another ip and location, not similar to the one you checked the ping. there is no button cancel and refund and support is super mean to explain how to do that. Shortly, that is even not a reason for refund by their opinion. Definitely not recommended.

good server and good work.

Kinda stumbled upon this. We will see how it pans out

Always choose hostwinds. 100% best customer service. They always try thier best.

I love Hostwinds because they have 24-7 support. You can get help right away, anytime in chat, and if they can't fix it they raise a support ticket.

My site is up and running pretty much 100% of the time, and for the support I get, I think it's well worth it.

Fast and excellent services. Using without any issue.