Hostminded Reviews 

63
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Working with Hostminded for many years now and I could not be happier. Their team is just amazing, they are super organised, very reliable and always have a solution for any situation that might ari... See more

Rated 2 out of 5 stars

Not all good - please mind when you book them they do not meet the guest personally to "vet" and greet them face to face - they use key drop boxes, despite this being one of their value adds (at lea... See more

Company replied

Rated 5 out of 5 stars

We used HostMinded's services while we went on vacation. It was the first time we rented our apartment on Airbnb, and HostMinded took care of everything from booking management, to welcoming gue... See more

Rated 5 out of 5 stars

I’ve been using hostminded for several years now and it’s changed the way I travel. Whenever I go on a trip, they facilitate that my apartment is rented out on Airbnb or other such platforms and take... See more

Company details

  1. Vacation Rental

Written by the company

Airbnb management, hospitality and cleaning services for like-minded hosts in Copenhagen


Contact info

3.9

Great

TrustScore 4 out of 5

63 reviews

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No recent history of asking for reviews

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3.9

All reviews

(63)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and premium services

Working with Hostminded for many years now and I could not be happier. Their team is just amazing, they are super organised, very reliable and always have a solution for any situation that might arise.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Once again

Once again, the service and their chilled and straightforwardness just made yet another experience a great one. Definitely again for next travels, your flat is in fantastic hands with hostminded 👌

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Arrogant customer support that is not…

Arrogant customer support that is not really interested in you or answer question. The lack of interest in me as a customer that can give them a new property to rent makes me question everything about this company

I have chosen a different company for that reason

5 December 2025
Unprompted review
Hostminded logo

Reply from Hostminded

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your impression of our customer support — this is not the experience we aim to provide.

We have tried to identify your case internally and reached out through Trustpilot for more information, but unfortunately we have not been able to locate you in our system.

If you are open to it, please contact us directly at hello@hostminded.com with the email or phone number used during your inquiry. We take all feedback seriously, and we are committed to improving wherever needed.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Highly recommend!

I have nothing but great things to say about my experience working with Hostminded, but the best testament to that is the fact that we continue to work with the team year after year. They are pro's, super responsive and there has never been an issue while renting out our property.

30 September 2023
Rated 5 out of 5 stars

Hosting service when it's best!

A superb and trustfull all-inclusive hosting service that allows the owner to be completely hands-off.
No signs at all from any guests, and flat was handed over in almost a better shape than before.

31 August 2022
Unprompted review
Rated 5 out of 5 stars

Great services

Great and serviceminded team and excellent experience for us as well as the guests - would really recommend them!

28 August 2022
Rated 5 out of 5 stars

Peace of mind

Hostminded ensures that both Host and Guest have a pleasant experience.

By giving advice on what is necessary to host your place for short term rentals, taking professional photos, messaging guests before check in, during the stay, and check out. They providing a detailed description on your rental that will represent your place accurately to future guests.

Hostminded is there for the guest when you are away so you can have peace of mind knowing that they will handle any issues that could arise and look after your guests and your property.

I have let my place for short term rentals with Hostminded on and off for years, I highly recommend their professional service.

24 August 2022
Unprompted review
Rated 5 out of 5 stars

I rented my apartment with Hostminded

I rented my apartment with Hostminded. The hole team is extremely professional. Both the guests and I had a beautiful experience. They helped us in all the challenges involved with very high quality standards. I highly recommend their services

20 August 2022
Unprompted review
Rated 5 out of 5 stars

I give my warmest recommendation to…

I give my warmest recommendation to Hostminded. Hostminded has provided us with the best service imaginable for managing our apartment for short term rentals for now 2 years. They go the extra mile to help, they are stable, take action quickly on anything we have requested, they are available almost at all times to answer any of our questions and are really helpful if we need their assistance! They take care of everything related to the bookings and management of our place. I can highly recommend Hostminded to anyone looking for a partner to manage their properties!

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Good service

Good service

Only complain might be that the net income is not more than half pr day before Covid 19 / another operator.

Wether this is due to the market or a price-policy I don´t agree with is unclear to me.
I miss a more regular update on the market, specificly for the segment my appartement is in.

8 August 2021
Unprompted review
Rated 5 out of 5 stars

Hassle-free and professional

I’ve been using hostminded for several years now and it’s changed the way I travel. Whenever I go on a trip, they facilitate that my apartment is rented out on Airbnb or other such platforms and take care of the practicalities.
This means that I travel more and when I come back everything is spotless. Highly recommended!

10 October 2019
Unprompted review
Rated 2 out of 5 stars

Hostminded were good until the end of…

Hostminded were good until the end of my renting period, and except that they were expensive. They didn’t tell me anything about how and when I was going to get my keys. Even if I told them a few days in advance, the appartment wasn’t cleaned neither emptied from their sheets etc.
A few things had broken without them informing me about it, and at last they didn’t water my plants as I had asked them to.
Not happy with them, won’t use them again.

9 October 2019
Unprompted review
Hostminded logo

Reply from Hostminded

Dear Hugo,

Thank you for taking the time to write a review. We are glad to hear that your experience using our services was mostly positive. However, we are truly sorry that you had a negative experience towards the end of our collaboration. Being transparent in our communication is a core value for us as it is a top priority to make homeowners feel the highest possible level of trust and security during a collaboration.

We always inform homeowners about how to get back their keys and give multiple options for retrieving them at the end of each collaboration. Likewise, we always give the opportunity to book a cleaning after the final check-out. Overall, taking excellent care of our customer's home is core to our service and we are sorry that you had this experience. Once again, thank you for your feedback, it is highly valued.

KInd regards
Hostminded Team

Rated 2 out of 5 stars

Not all good

Not all good - please mind when you book them they do not meet the guest personally to "vet" and greet them face to face - they use key drop boxes, despite this being one of their value adds (at least for me). The contract gives them optionality between meeting the guests in person or making a key available at a drop-off point, however, in reality, they have not met with one of my guests.

In addition, cleaning is not that good.

9 October 2019
Unprompted review
Hostminded logo

Reply from Hostminded

Dear Martin,

We would like to thank you for sharing your feedback, as we are always open to ways of providing the best service for our hosts and guests. We are truly sorry that we have not managed to provide the value add you rightfully expected from us.

We frequently welcome guests in-person, depending on the context of the booking (how late are the guests arriving, what transportation are they using, how tech savvy they are, etc). We have on numerous occasions found out that guests actually prefer a self check-in option, because of the flexibility it offers. All of the 3 bookings we have managed on your behalf were reviewed 5 stars with compliments on outstanding hospitality and cleanliness. We screen & vet guests at each booking behind the scenes and we always understand if there is a potential risk to a particular booking.

A high cleaning standard is core to our service and the number one internal priority at all times. We would like to hear more about what you think went wrong for you. Our Client Success Manager will contact you on your email to get more information.

To conclude, we would like to offer a sincere apology we did not manage to rise to your expectations this time and assure you we will take your feedback seriously in the development of our services.

Kind regards,
Hostminded Team

Rated 3 out of 5 stars

a 50/50 experience.

We tried them a few time - 50% of the times things went fine- 50% of the times cleaning was lacking or had not yet been carried out when we returned. Sadly we terminated our collaboration after an indecent where there was some damage and items missing from our apartment, and we did not feel that Hostminded handled the followup very well. We felt that we got met with an attitude of it being our own fault, and Hosminded seemed more concerned with servicing the guests, than with us the owners. Furthermore, special circumstances (that we had not been informed off) turned out to apply to using the included insurance. That particular renting ended us costing us money, and we no longer feel comfortable leaving our home in the care of Hostminded. Tip: be very specific and clear in your expectations to them, otherwise you might end up disappointed.

23 April 2019
Unprompted review
Hostminded logo

Reply from Hostminded

Dear Anders,

Thank you very much for taking the time to review your experience with our services. We are of course sad that you have decided to end the collaboration with us. We always strive to offer the highest standard for our customers and their homes.

We have looked into the specifics you have mentioned and we think we have not managed to align each other on expectations. This rarely happens, as we try to be upfront with what we do and how we do it. Sometimes this is not enough, but we continuously learn and adapt based on the feedback we get.

In regards to the cleaning, we have always delivered a high-quality service to your home. You have described our cleaning as “wonderful” on some occasions as well. We can only assume you are referring to that one time when you got back home and our colleague was still cleaning before your arrival. We think it would be worthwhile to mention that you never got back to us when we asked for your return details. We apologised for the inconvenience then at the time and we find it slightly unfair to say that cleaning was "lacking” or imply it was carried out only half of the times.

In relation to your last booking, it was never our intention “to meet you with an attitude”, but merely to act as a mediator between you and your guests. Although we strongly advised you to remove items you do not want guests to use, you seem to not agree and still hold us responsible for missing items. Additionally, you have only pointed out issues about 1 week after you have returned home. At your express request, we have gotten involved and tried to find a good solution for everyone, but you were still not happy about the outcome. We think our role is to mediate if disputes arise and that is what we have done.

We are once again sorry we didn’t manage to provide a 5-star experience as we wish to do for all our customers. We have heard your feedback and will consider it towards improving our services in the future.

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