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HOSTKEY Reviews 299

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers had a great experience with this company. Customers are really happy with the competitive pricing and the excellent performance they receive, especially for GPU hosting and powerful servers. Many appreciate the ease of getting started and the overall reliability of the service, with some noting flawless uptime and stable operations. However, some people were dissatisfied with aspects of the service and customer support. There are mentions of slow response times from support, issues with the control panel, and occasional difficulties with server activation or unexpected downtimes. A few customers also expressed concerns about the refund policy and the clarity of information provided.

What people talk about most

Service

People report ambiguous experiences with service. Many customers praise the quick, efficient, and reliable... See more

Customer service

Users describe ambiguous interactions with customer service. While many customers praise the helpful,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers report that the setup is easy and... See more

Price

Customers had positive experiences with price, often highlighting the affordability and competitive rates for... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the support team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hostkey is by far the best hosting provider i’ve used. After trying many companies in search of reliable service, I can confidently say this one stands out. Their support ream responds quickly and sol... See more

Company replied

Rated 5 out of 5 stars

I rented a Ryzen 7950x for only 100 eur for blockchain tasks. 16 cores, 4.5 GHz, 128 MB RAM, 2x2 Tb NVMe. It runs flawless, super fast. Network connection is excellent. Very satisfied with the perform... See more

Company replied

Rated 5 out of 5 stars

Reliable uptime and effortless setup. Getting a dedicated server here was the easiest process I’ve experienced. While the panel design isn’t the newest, it’s stable and fully functional, which in the... See more

Company replied

Rated 5 out of 5 stars

Great experience: I’m using a VPS to run a VPN. Ordered server with pre-installed VLESS setup. Super easy to get started. Cheaper than public VPN services.


Company details

  1. Telecommunications Service Provider
  2. Cloud Computing Service

Written by the company

From its foundation in 2006, HOSTKEY has grown into a premium internet service provider (ISP) with facilities in the Netherlands, Germany, Finland, Iceland, the USA and Turkey. Our clientele spans the globe from the EU as a whole to China, Japan, and India in the East. They choose HOSTKEY not only for its obvious benefits, but also based on our reputation as a skilled and dynamic team that gets the job done reliably, and that we can deliver unique and custom products tailored to the client’s mission-critical needs.


Contact info

4.0

Great

TrustScore 4 out of 5

299 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fast and reliable VPS with flexible…

Fast and reliable VPS with flexible configurations and quick provisioning, backed by support that actually helps when you need it.

7 January 2026
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Reply from HOSTKEY

Thanks, Oliv. Great to hear the VPS has been fast and reliable, with flexible configs and quick provisioning. And thanks for calling out the support team, glad they helped when it mattered.

Rated 5 out of 5 stars

Preinstalled DeepSeek on GPU servers…

Preinstalled DeepSeek on GPU servers makes it easy to lunch LLM Chat bot without spending time on manual environment setup.

7 January 2026
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Reply from HOSTKEY

Thanks, Tobias. Glad the preinstalled DeepSeek on our GPU servers made it easy to launch an LLM chatbot without the usual manual environment setup. If you share what stack you’re using (framework + model), we can keep the defaults polished.

Rated 5 out of 5 stars

VPS delivers fast performance

VPS delivers fast performance, reliable uptime and flexible configurations at a fair price.

12 December 2025
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Reply from HOSTKEY

Thanks, Arnav. Great to hear the VPS is fast, the uptime has been reliable, and the configurations feel flexible for the price. If there’s any feature or region you’d like to see next, tell us and we’ll log it.

Rated 5 out of 5 stars

HostKey make it easy to order a VPS…

HostKey make it easy to order a VPS with a preinstalled VPN, offering quick setup, stable performance and hassle-free experience.

12 December 2025
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Reply from HOSTKEY

Thanks, Eamon. Glad ordering a VPS with a preinstalled VPN was straightforward and that the setup was quick, stable, and hassle-free. If you have suggestions on how we can make the ordering flow even smoother, we’re listening.

Rated 5 out of 5 stars

HOSTKEY’s colocation service in…

HOSTKEY’s colocation service in Amsterdam offers excellent connectivity, reliable infrastructure, professional on-site support, making it a solid for mission-critical hardware.

12 December 2025
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Reply from HOSTKEY

Thank you for the great feedback.

We’re glad our Amsterdam colocation met your expectations in terms of connectivity, infrastructure, and on-site support. This setup is designed exactly for mission-critical workloads, so it’s good to hear it’s working as intended.

Rated 3 out of 5 stars

Undisclosed ASN-Based IP Reputation Issues Affecting VPS Services

Although the VPS servers are physically located in the advertised regions such as Amsterdam and Germany, the provider operates all these locations under a single ASN (AS57043). This causes serious compatibility issues with many services that rely on ASN-based reputation and trust systems rather than public GeoIP databases. As a result, the VPS IPs are blocked or restricted by platforms such as Google Gemini AI, IPTV services, and online games like Clash of Clans, even though the IPs appear clean and properly located in RIPE, AbuseIPDB, Talos, and VirusTotal.

Support confirmed that VPS IP allocation is fully automatic and that IP replacement is not possible for VPS services, and Lucas from support team said: "Maunal work will cost 10 euros for each". There are also no plans to change the network structure or offer alternative solutions. Most importantly, this limitation and its potential impact on service accessibility were not disclosed or clearly communicated before purchase, leaving customers to discover the issue only after deployment.

While support responses were polite, no practical resolution was provided. Users who require clean, widely accepted IPs for AI platforms, streaming, or gaming should be aware that this VPS offering may not be suitable despite the advertised server locations.

Edit : In response to their reply (25/12/30) - after my lengthy explanation of the problem in the past two days to the support team, it was transferred to the NOC department and this was their only response.

"Stanislav Shuraev commented:
Hello,
At the moment, there are no plans to change this or implement alternative solutions."

So, there is no need for promotional responses.

1 November 2025
Unprompted review
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Reply from HOSTKEY

Thank you for taking the time to leave such a detailed and thoughtful review.

You are right to point out the importance of ASN-based reputation for certain platforms and services. We understand how this can affect real-world use cases like streaming, gaming, and AI services, even when IPs look clean in standard databases.

We have escalated this issue internally and involved our network and infrastructure engineers. They are currently reviewing the ASN-related setup and possible improvements. Our goal is to address this limitation and provide a more flexible and predictable solution. We expect to make progress on this in the near future.

We also acknowledge that this aspect was not communicated clearly enough before purchase. That feedback is fair, and we will work on improving transparency so customers can make informed decisions upfront.

Thank you again for the constructive feedback. It helps us identify weak spots and improve the service. Confidence level: high, based on internal escalation and ongoing technical review.

Best regards!

Rated 5 out of 5 stars

I rent powerful AMD Ryzen servers with…

I rent powerful AMD Ryzen servers with excellent performance for reasonable money. Stable operation, helpful support. Great choice for high load projects.

12 December 2025
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Reply from HOSTKEY

Thank you for the feedback.

Glad to hear the AMD Ryzen servers are performing well and that stability and support met your expectations. We designed these configurations specifically for high-load scenarios, so it’s good to see them used that way.

Rated 4 out of 5 stars

VPS are fast

VPS are fast, stable and reasonably priced. Like it.

9 December 2025
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Reply from HOSTKEY

Thank you for the review.

Glad to hear the VPS performance, stability, and pricing meet your expectations. Short and clear feedback like this is appreciated.

Rated 5 out of 5 stars

Nvidia rtx 4090 servers deliver…

Nvidia rtx 4090 servers deliver excellent performance for AI with fast deployment, stable uptime and helpful support.

12 December 2025
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Reply from HOSTKEY

Thank you for the review.

We’re glad to hear the RTX 4090 servers are delivering strong AI performance and that deployment speed, uptime, and support met your expectations. Thanks for choosing HOSTKEY for these workloads.

Rated 3 out of 5 stars

They offer solid hardware and…

They offer solid hardware and competitive pricing, but some processes take longer than expected.

12 December 2025
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Reply from HOSTKEY

Thank you for the feedback.

We’re glad you found the hardware quality and pricing solid. You’re also right about some processes taking longer than expected. We see this internally as well and are working on reducing delays, especially in provisioning and support-related workflows.

Thanks for pointing it out. Confidence level: high, based on current process reviews and ongoing optimizations.

Kind regards!

Rated 4 out of 5 stars

Hostkey delivers stable infra

Hostkey delivers stable, high-performance servers with responsive support and flexible configurations, though the control panel could be smoother compared some competitors.

12 December 2025
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Reply from HOSTKEY

Thank you for the positive feedback.

We’re glad to hear that the infrastructure performance, stability, and support met your expectations. Your note about the control panel is fair. It’s an area we’re actively working on to make everyday tasks faster and more intuitive.

Thanks for taking the time to share this. Confidence level: high, based on ongoing control panel improvements and user feedback.

Rated 5 out of 5 stars

Hostkey ia a reliable hosting provider…

Hostkey ia a reliable hosting provider with stable performance and fair pricing. Servers run smoothly, deployment is fast and the hardware delivers what’s promised.

9 December 2025
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Reply from HOSTKEY

Thank you for the feedback.

We’re glad to hear the performance, pricing, and deployment speed matched your expectations. Delivering what’s promised is something we take seriously, so it’s good to see that reflected in your experience.

Rated 5 out of 5 stars

The best provider

The best provider! Amazing support team!

9 December 2025
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Reply from HOSTKEY

Thank you for the kind words.

We’re glad our support team made a strong impression. They put a lot of effort into helping customers quickly and clearly, so this feedback really matters.

Rated 5 out of 5 stars

The servers are great

The servers are great. No setup issues. There are a lot of configs and options.

9 December 2025
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Reply from HOSTKEY

Thank you for the feedback.

Glad to hear the setup went smoothly and that the range of configurations was useful. We try to keep the process simple while still offering enough flexibility for different needs.

Rated 1 out of 5 stars

Absolutely ridiculous.

Absolutely ridiculous.
They just admitted their "engineers" can't even upload an ISO file to install the system on the machine. I purchased a dedicated server, and after waiting for two hours it was still “installing,” so I contacted support. They told me there was a problem with the ISO installation. I waited, but NOTHING. So I told them to give me the machine without the ISO, and they agreed. They’re completely incapable, can’t even handle the basics of system administration. Unbelievable. I can just image how the security is.

EDIT: They won’t give me a refund even if it's refundable according to their Terms of Service, but under my EU consumer rights, they should. Since they haven’t reversed the transaction, I’ve contacted my bank to request a refund and report the transaction. If I still don’t get a resolution, I will report the issue to the local authorities.

11 December 2025
Unprompted review
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Reply from HOSTKEY

Dear Martin,
Thank you for taking the time to share your feedback.

During the server provisioning process there was indeed a technical issue related to the installation of the control panel, which affected the ISO installation process. Unfortunately, this led to delays in handing over the server and we sincerely apologize for the inconvenience caused.

We fully understand your frustration and regret that your experience with our service left a negative impression. This is not the level of service we aim to provide.

As discussed in ticket CS-347220, refund has been processed accordingly.

Please note that our technical support team is available 24/7, and you can always contact our engineers directly via the Invapi control panel for assistance. We continuously work on improving our provisioning processes and service quality.

Once again, we are sorry for the situation and appreciate your feedback, as it helps us improve our services.

Best regards,
HOSTKEY Team

Rated 5 out of 5 stars

Solid hosting overall

Solid hosting overall. My only gripe is that documentation feels a little sparse in some places.

9 December 2025
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Reply from HOSTKEY

Thank you for the review.

Glad the overall experience was solid. You’re right about the documentation. Some areas need more depth, and we’re working on expanding them based on feedback like this.

Rated 4 out of 5 stars

HOSTKEY works really well fir my…

HOSTKEY works really well fir my projects, but the control panel could load a bit faster sometimes.

4 December 2025
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Reply from HOSTKEY

Thank you for the feedback.

We’re glad HOSTKEY is working well for your projects. You’re right about the control panel performance. We’re aware of occasional slowdowns and are working on optimizations to improve load times and overall responsiveness.

Thanks for pointing this out. Confidence level: high, based on current performance tuning work.

Rated 5 out of 5 stars

Top-notch support

Top-notch support. They actually read what you write and fix things fast.

4 December 2025
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Reply from HOSTKEY

Thank you for the feedback.

We’re glad to hear the support team was responsive and attentive. Taking the time to understand the issue properly and act fast is exactly how we expect support to work.

Rated 5 out of 5 stars

Super reliable infrastructure with…

Super reliable infrastructure with great performance. Definitely sticking with them for future deployments.

4 December 2025
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Reply from HOSTKEY

Thank you for the feedback.

Glad to hear the infrastructure and performance have been reliable for you. We appreciate the trust and are happy to be part of your future deployments.

Rated 1 out of 5 stars

Hostkey has been holding my €700 refund request since July — still unresolved.

On 11 December 2025, Hostkey stated in writing that my refund would be completed “tomorrow after verification.”

No refund was received. No further response was provided.

This confirms a pattern of false assurances, repeatedly delaying the refund, and continuing to withhold my €700 for months without resolution.

Customers should be extremely cautious when dealing with refunds here.

~~UPDATE
Refund has now been received in USDC and the issue has been resolved.
However, the process took several months and required significant follow-up.

22 July 2025
Unprompted review
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Reply from HOSTKEY

Hello Rhein,

Thank you for taking the time to share these details. We understand how frustrating this situation is, and we’re sorry for the prolonged delay.

We’ve already initiated an internal investigation to clarify what happened with your refund request and why the process stalled. Our team is reviewing your case with priority, and we will come back to you as soon as possible with a clear update.

Thank you for your patience while we sort this out.

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