Hostfully Reviews 297

Hostfully is overall a user-friendly and easy-to-navigate platform, and it's definitely more pleasant now to create quotes and send them to guests. However, there are still quite a few glitches that require workarounds, and the Report features could really use some improvement. With a bit more refinement, it could be a truly great tool. The more we use Hostfully, the more we appreciate it! After almost two years, you get used to it — and even start forgetting about some of the bugs. That said, we still often need to contact support. It usually takes several messages and screenshots to explain and re-explain the issue before someone understands and finds a solution. But they always do!

PMS systems can be quite complicated to set up and manage but the team at Hostfully is committed to ensuring customer success. We have been delighted at the level of support that we received during both the set up phase and ongoingly from their tech support team, their tech support AI and our own customer success manager.

Very very happy with Hostfully overall as PMSystem for my cottages. Easy to use and very intuitive. They come up with -Ways to make it better all the time as well. People have good attitude and helpful at the platform. I have used others (2) and find this the best. I have been using them for well over a year now and appreciate it!

These spammers will never stop sending us email despite having reported them several times.
Looks like they have built their business from SPAM. Avoid.

We were obviously petrified about running our own short term rentals at first. Our experience with our current manager was subpar and we felt we are better off taking the leap on our second property. The support we received was simply amazing! From my onboard specialist, Kana, to my success manager, Jose, they have been with me every step of the way! We didn't realize how much we were losing out with our managers! Hostfully gave us the professional, systematic way of managing our properties with over 50% better results than working with a traditional property manager! Needless to say, we terminated our agreement with our 1st property managers and took over the original property utilizing Hostfully module. Their platform gives us the opportunity to maximize our profit, service our guests, and manage our properties with unwavering support! Thank you Hostfully!

I had a great experience with Marcos for assisting with our GuideBook set up.
We have a very large resort style property with multiple types of lodging which means we need more than 1 guidebook.
Marcos went above and beyond to assist my son Simon and myself. What could have been a daunting experience because we have so much to do, actually looks like we should have fun working with our VA to finish all of the set up.
We were fortunate that Marcos had plenty of time for us because our property is so involved.

I have been using Hostfully for 4 years and I continue to love it. Hostfully is easy to use as a platform, online and on the app. Best of all, I have NEVER had any technical problems or issues. Hostfully is always improving but I appreciate that they never overpromise/underdeliver (a big issue with other property management software). The best part is customer service which is always available with very fast response time and all of the people are very keen to resolve any issues quickly and thoroughly. Yes, I fully recommend Hostfully.

Great PMS, very professional, develops constantly,, perfect service.

I can count on Hostfully for a human response to my queries or any issues I may encounter.

Hostfully is everything that I'm looking for in a property management system. Customer service is excellent!

I've been with Hostfully for three years and wouldn't look back. I especially love the customer support, whether using their chat system or making an appointment for a video call. They make answering every question their priority, no matter how small. I wholeheartedly recommend Hostfully!

I’ve been using the Hostfully guestbook for quite some time and have found it to be both intuitive and easy to configure. It’s an excellent application for sharing important information with our guests. The layout is well-designed, making it simple for guests to navigate and follow.

Beware: Hostfully is a complete disaster, especially their customer service.

My experience has been nothing short of horrible. They called me on Thanksgiving to give me a demo and aggressively upsold me a one-year subscription for over $3,000, claiming there were exclusive promotions that day only. I felt pressured into committing, but I figured the platform would be worth it given their sales pitch. Spoiler alert: it wasn’t.

The onboarding process, which they promised would take 4–6 weeks, is slowed down due to their calendar. We utilized their “university” on our own. Within a few days I did most in my own, to their surprise. We were almost finished when I discovered the platform’s functionality is severely lacking and the app as well as their limited number of partners in the industry is even more so lacking. You can’t even change pricing directly in the app without using a third-party tool like PriceLabs, and the app itself has extremely limited capabilities. It became immediately clear that this software couldn’t do what I was sold on, nor what I needed it to do.

Within seven days of signing up and realizing this, I reached out to cancel and requested help. No response. I messaged multiple times a week for over a month before finally hearing back and it was an extremely rude call from Vedant. At this point, it’s clear they have no interest in helping their customers or resolving issues. Their customer service is nonexistent, and I’ve now lost thousands of hard-earned dollars on a platform I won’t even be using.

Hostfully overpromises, underdelivers, and ignores its customers when they ask for help. Stay far away unless you want to waste your money and deal with unresponsive, unhelpful service.

Hostfully has implementations that simplify almost everything and helps give me some of my time back.

Very useful tool to manage short terms when you use more than one channel.

STAY AWAY FROM THIS PLATFORM.
We experienced the worst customer service & experience with this platform.
Staff is eager to take your money as long as you work around their schedule when on boarding.
It’s the worst software platform my wife and I have seen.

Excellent platform, always responsive and takes care of my host needs.
I'd like to point out the best person I've had the pleasure to work with at Hostfully: Truyen Nguyen - top tier!! Thanks for being an inspiration man, much appreciated!!!

Monica Dinh helped me with our guidebooks and i couldn’t have ascertained such a high quality without her. Thanks again!

The most friendly user PMS tool plus they have a great support team!