Nice stay, looks just like the pictures. Couple of issues one the bed as previously mentioned by several people one of the mattresses needs replacing, you can feel the springs and hear them when mo... See more
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Company details
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A modern approach to holiday home management. At Host and Stay, our flexible, millenial approach to marketing your property will ensure your property reaches a growing global audience quickly and effectively.
Contact info
3-4 Birdwells Court, Skelton Industrial Estate, TS12 2LL, Skelton, United Kingdom
- 01287 658171
- info@hostandstay.co.uk
- hostandstay.co.uk
Hasn’t replied to negative reviews
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The apartment was spotlessly clean
The apartment was spotlessly clean, spacious and comfortable with all the amenities you could need for your stay. The location of the apartments is perfect, with local attractions, bars, restaurants and shops all within a short walk and the bus station was across the road if you want to venture further afield.
Would not hesitate to stay here again on my next visit to Liverpool.
It’s a lovely cottage in a nice…
It’s a lovely cottage in a nice location. The locals were friendly and it was about a 7 minute walk to the nearest pub.
The cottage mostly catered for our needs but a couple of small additions would have been beneficial such as a measuring jug and mixing bowl to aid with self catering.
A little attention to detail on the cleaning would have seen a score of 5 stars. I removed quite a few cobwebs, and there was brown limescale scaling around the shower door that was a bit unsightly. Overall we were very pleased with our stay
Beautiful well appointed cottage with…
Beautiful well appointed cottage with everything you need for a relaxing stay in Masham.
Comfortable beds and sofas very clean and parking is right outside.
Situated near to a lovely pub and easy walk into the town with more pubs independent shops and eateries.
Would definitely stay here again! A really lovely place to stay.
Another great stay at Bagdale Rise
Another great stay at Bagdale Rise.
Apartment is spotless and well equipped.
Very central for town.
Great to have a parking space ( although very tight for a large car)
Will definitely book this Apartment when next in Whitby.
A clean and well presented apartment in a good central location
The apartment is in a very central location overlooking the sea and within walking distance of the town centre restaurants and shops. It was clean and well furnished. The mini kitchen was nice to have and the shower had a good supply of hot water, albeit the pressure was a little gentle. It'd benefit from having a toaster and a room safe would have been useful. Overall was value for money and a nice place to spend a long weekend.
Smooth process and good communication
Smooth process and good communication. No issues with house apart from the dog poo bags (used), outside when we arrived. Obviously an oversight from previous guests but should have been disposed of.
Lovely bedrooms and good facilities downstairs. Would definitely stay again
Mixed reviews
5* for the weekend away at a beautiful lodge. However nearly 4 weeks down the line I am still chasing the deposit.. (same issue when I have previously stayed) with no luck. I spoke to 2 different people on the phone, for them to put the phone down on me. Was a fantastic stay, however, the deposit issue is not making me want to re book after this happening a second time. Customer service 0
What a great house
What a great house, very peaceful and comfortable. Lovely furnishings. Would stay here again!
Worst Customer Service Ever
I tried to book one of your lodges in Allerthorpe and it was cancelled. Not once, but TWICE! The only reason they gave was because of a double booking. This is disgraceful service! I don’t know why they would even bother booking another person when they knew one already booked before them. I wanted to have a fun time with family and now I can’t.
Great for clubbing/party weekend
Central location, noisey at night as advertised due to clubs and bars. But fine if you are on a night out yourself.
Boiler needs some attention kept losing pressure. 2 different error codes, went off 3 times. They did respond quickly to support.
Not enough seats in lounge or any wine glassed for the 10 people it holds. Very clean modern decor.
Host did ask what was the nature of my stay and age of all my guests which I ignored because I found this strange.
Communication is fantastic
Communication is fantastic. There were some problems when I tried to book an extra night and there was definitely a problem with the phone service their end which was frustrating but we got their in the end.
Then on the sat I got a reminder about leaving the cottage on the Sunday when we were actually leaving on the monday again after a quick email this was, rectified.
It did not detract the lovely cottage we stayed in which was perfect for what we wanted.
Was very clean and in a lovely spot right by the river. Which was ideal listening to the water and the birds. Beautiful. Its within walking distence to any of the supermarkets. We, will definitely be choosing this cottage again to stay. At the moment it is very reasonable priced and definitely worth another visit.
A very good stay and experience. Thank you.
Great location
The house was the perfect size for us. Cosy, comfy and peaceful. Great location for getting into town/beach. Secure courtyard for our dog. Would stay again.
Was an amazing spacious appartment not…
Was an amazing spacious appartment not a single complaint ice was already made and ready with complimentary condiments and coffee. Not a single bad thing to talk about
amazing house
amazing house , very clean , decorated to high standard , lovely lit up hot tub , highly recommended
Great stay …AGAIN 🥰
Second time we have stayed at this property and absolutely loved every minute of it! Rooms are gorgeous both with en suites, lovely living room, large TV. A modern, stylish kitchen with everything thought of (coffee machine and frother with pods etc) and a rooftop bar with a balcony, wine fridge, ice maker machine overlooking the Abbey. Beautiful house and a great stay for a family of four or a couples weekend away.
I had a very disappointing experience…
I had a very disappointing experience with the customer service when trying to resolve an issue with a holiday rental.
Upon arrival at the property, we found multiple cleanliness issues including dirty cutlery with visible food residue, debris and rubbish on the floors and food remnants under furniture. There were also several basic amenities missing that you would reasonably expect in serviced accommodation.
After our stay, the property attempted to charge us an additional £93.80 cleaning fee due to some cups being left in the sink and dishes in the dishwasher which would have been cleaned if we had been left with dishwasher tablets or washing up liquid. This was a shock considering the condition the lodge had been left in for us. I disputed this and provided photographs taken at check-in as evidence.
While the charge was eventually returned to my account, the handling of the complaint has been extremely poor. I was told on 4 February that the matter was being investigated, and I followed up again on 23 February requesting an update. I sent a third request a few days ago for an update on this but still no response. I have received no communication regarding the outcome of the investigation or the concerns I raised about the property. It is now 10th March.
It is disappointing that over a month later there has been no follow-up or explanation. This is a clear lack of communication from customer support.
Based on this experience, I would expect far better communication and accountability when customers raise legitimate concerns.
The lodge we stayed in was nice but the customer service received is unacceptable. I would not advise you book with this company.
Host & Stay are very easy to deal with
Had a great stay in Station Cottage in Saltburn.
Host & Stay were very easy to deal with from the booking process to arrival at the property.
They kept us well informed and on the day, exactly as promised, we got the details for the cottage.
The downloadable instructions and bookmark are a great idea. They are really well laid out and easy to use.
The cottage was great too. We couldn’t fault it in any way.
Great location to absolutely…
Great location to absolutely everything, beautiful apartment well equipped too, comfy beds, great communication throughout. Would recommend and would stay again.
Spot on
Spot on, actual little gem of a find only a stone throws away. Beautifully decorated, and gorgeous views. Hosts were lovely and very welcoming, property was spotless. Will definitely be back :)
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