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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent location of the properties, often highlighting their proximity to attractions, city centers, and scenic walks. People also frequently commend the facilities, describing them as well-equipped, clean, and comfortable, with many appreciating the thoughtful decor and amenities provided. The quality of the accommodation, including comfortable beds and spotless conditions, is also a common theme among positive feedback. However, some customers were not happy with certain aspects of the product, mentioning issues such as uncomfortable mattresses, stained bedding, or broken blinds. A few other people also felt that the cleanliness of some properties was not up to standard, citing dirty kitchens, dusty areas, or grubby communal spaces.

What people talk about most

Location

Reviewers express high satisfaction with the location of the accommodations. Many customers highlight the... See more

Facilities

Clients share positive opinions on facilities, often highlighting high-quality furnishings, comfortable beds,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the high-quality furnishings, electrical... See more

Product

Users describe ambiguous interactions with the product. Many reviewers appreciated the high-quality... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the hosts and owners for being helpful,... See more

Based on these reviews

Rated 4 out of 5 stars

Nice stay, looks just like the pictures. Couple of issues one the bed as previously mentioned by several people one of the mattresses needs replacing, you can feel the springs and hear them when mo... See more

Rated 5 out of 5 stars

The house was easy to find with adaquate parking around The Green for all 3 of our cars. It was warm, clean and comfortable, with a large stylish living room that accommodated all 6 of us around a l... See more

Rated 5 out of 5 stars

Beautiful well appointed cottage with everything you need for a relaxing stay in Masham. Comfortable beds and sofas very clean and parking is right outside. Situated near to a lovely pub and easy... See more

Rated 5 out of 5 stars

Nice & cosy accommodation with free parking attatched, extremely comfortable beds for a good night's sleep after a busy day and esay access to the town centre. Could just do with a cupboard by the f... See more

Rated 5 out of 5 stars

We had a fantastic stay here and would happily give it 5 stars. The location was perfect, really close to the city centre, making it easy to get around and enjoy everything Liverpool has to offer.... See more

Rated 4 out of 5 stars

Lovely property, very clean, nice decor in a great location. Field to walk dog a matter of feet away with access to cliff path into town which takes around 15 minutes to walk, absolutely gorgeous. Ju... See more

Rated 3 out of 5 stars

Location and apartment were both good . However the kitchen was not very clean the cupboard doors and handles were dirty also the door of microwave was smeared with food which cleaned . The mattress... See more

Rated 4 out of 5 stars

Lovely cottage, very tastefully decorated. Disappointed in the cleanliness, lounge was very dusty, particularly the wooden floor under the small sofa and the tv unit. We had to wash glasses before we... See more

Rated 5 out of 5 stars

The Cottage was comfy and really well equipped, spotlessly clean and only a few minutes walk from shops and the beach. Great communications in advance.Enjoyed the woodburning stove and the peace and... See more

Rated 5 out of 5 stars

The property was perfect for our needs with plenty of room and everything we wanted ie: extremely well equipped. Beds v comfortable and the electric showers were piping hot as was the heating which m... See more

Rated 5 out of 5 stars

This was the first time we had used Host &Stay. The communication from start to finish was really good, all the instructions and information relating to the property was very useful. The property itse... See more

Rated 5 out of 5 stars

This is a cute cottage in a great location. Everything has been carefully considered, there are clear instructions and guidance throughout the property. Make sure you book a meal early, we missed out,... See more

Rated 4 out of 5 stars

Great location, lovely accommodation, very clean and well appointed. Good sized rooms, nice and warm. The road was close to the downstairs bedroom windows but it wasn't too noisy to sleep with ear plu... See more

Rated 5 out of 5 stars

Heather Cottage @ Hutton - Le - Hole. Great accomodation in a geat location. Smart. Well equipped. Clean & Comfortable . We loved it 🤩 ... Added bonus was the Crown Pub which was a 2 minute walk a... See more

Rated 4 out of 5 stars

Central location, noisey at night as advertised due to clubs and bars. But fine if you are on a night out yourself. Boiler needs some attention kept losing pressure. 2 different error codes, went... See more

Rated 4 out of 5 stars

We stayed at the 9 Argyle Street (Apartment 2) property In Liverpool. It was a great central location walkable from key attractions, the dock with high street shopping complexes and a variety o... See more

Rated 5 out of 5 stars

location was excellent only 5 mins walk into the town was spotlessly clean good amenities nice and spacious area at 1st set of steps very dark maybe some more lighting would be beneficial . high... See more

Rated 5 out of 5 stars

the location was perfect spotlessly clean and and all the amenities you could need parking outside was difficult but plenty of parking close by . property would benefit from some lighting at the 1st... See more

Rated 2 out of 5 stars

Communal areas in the building were very grubby looking with strong mold smell. Apartment itself was ok, a little tired looking but had all the things you would need for a short stay. The mattress was... See more

Rated 4 out of 5 stars

Very good property well furnished bedding and towels good quality Well equipped kitchen Good location for whitby plenty of restaurants and bars in location Only negative the door was unlocked on... See more

Rated 5 out of 5 stars

Gorgeous apartment and excellent location, walking distance to everywhere we wanted to go. Everything we needed where provided along with fresh towels and tea, coffee sachets. Parking was a bonus in... See more

Rated 5 out of 5 stars

Stayed at Salt Nook in Whitby last week. Perfect location and great accommodation. Lot of thought gone into the style of the apartment and is furnished really nice. Everything you need is there for a... See more

Rated 1 out of 5 stars

Booked accommodation in Oct 25 for a stay in Feb 26. Simple no issues with booking. We were advised that we had to use to another house - no issues still within the locale. Arrived at house at... See more

Rated 5 out of 5 stars

Apartment was in excellent condition and very tastefully decorated. Very clean, high end decor and facilities and had everything you need for a home from home stay. Fab location with wonderful sea vi... See more

Rated 5 out of 5 stars

Great property well managed. Clean and comfortable, lovely location near the beach and ideal for our small dog with secure yard at the back and valley gardens over the road.

Rated 5 out of 5 stars

From booking to arriving, to staying to departing, the process was so easy, stress free and a completely relaxing time was had. Bluebell cottage was fantastic. Super clean, comfortable bed, well equip... See more

Rated 5 out of 5 stars

Second time we have stayed at this property and absolutely loved every minute of it! Rooms are gorgeous both with en suites, lovely living room, large TV. A modern, stylish kitchen with everything tho... See more

Rated 2 out of 5 stars

5* for the weekend away at a beautiful lodge. However nearly 4 weeks down the line I am still chasing the deposit.. (same issue when I have previously stayed) with no luck. I spoke to 2 different peop... See more

Rated 5 out of 5 stars

Another great stay at Bagdale Rise. Apartment is spotless and well equipped. Very central for town. Great to have a parking space ( although very tight for a large car) Will definitely book this... See more

Rated 5 out of 5 stars

Great location and very good facilities. Overall we had a lovely stay at Milbanke House. The house was lovely and clean , the beds were great and the customer service we received was wonderful. Would... See more

Rated 5 out of 5 stars

All communication was speedy, the property we stayed in was immaculate & very modern. Suited our needs perfectly! This was our 4th time using host & stay & we will definitely be using them again.

Rated 5 out of 5 stars

Brilliant stay at Cringle Cottage. Milk, bread, jam and butter left. Which was a nice touch. Very clean and quiet, stayed in the middle of town will definitely use host a stay again Beautifully deco... See more

Rated 5 out of 5 stars

The apartment was in a great location. It was close to the seafront but only a ten to fifteen minute walk down into Whitby town centre. The apartment itself was very comfortable. It was clean,... See more

Rated 5 out of 5 stars

Best stay ever in Brighton! My husband and I stayed with our 12 year old. Great location. Great communication. Clean, well-appointed apartment. I would highly recommend.

Rated 5 out of 5 stars

We had a wonderful short stay at Sunbeam House. It’s a beautiful home and an ideal place to visit Saltburn. The decor was lovely and everything we needed was there. The house was spotless and the... See more

Rated 5 out of 5 stars

Stayed for a weekend with friends. Perfect location. Property was lovely and clean. Was as per photos. Being on the street level was perfect as didn't have to take luggage up the stairs. Property wa... See more

Rated 5 out of 5 stars

Wonderful apartment right on the beach. A few minutes from the arcades and ships. Bright, clean and spacious with a very well equipped kitchen. Views are amazing. Waking up and seeing the sea first t... See more

Rated 5 out of 5 stars

Great stay. Perfect location for exploring. We had everything we needed. Good, safe access. Great communication. We had a lovely meal at Nola as recommended. What a great place York is! Many thanks

Rated 5 out of 5 stars

A beautiful apartment, well presented, very clean and had everything we needed for our 2 night stay in Saltburn. Perfect location with fantastic views. We'll definately be back!

Rated 4 out of 5 stars

The house was a little cold and took a good 24 hours to get warm where it had not been occupied. The drains were strong and odorous but with some movement of water this subsided after a few hours. Gen... See more

Rated 2 out of 5 stars

The building isn’t secure, anyone can walk in and out. We were given a code for the door and when we tried to input the code, it didn’t work.. until we realised we didn’t need it because the door was... See more

Rated 4 out of 5 stars

Very nice cottage for a few days away with a group of friends. Decorated nicely and beds very comfortable. Everywhere very clean. Only issue was a fly invasion in the two master bedrooms. We sprayed s... See more

Rated 1 out of 5 stars

I had a very disappointing experience with the customer service when trying to resolve an issue with a holiday rental. Upon arrival at the property, we found multiple cleanliness issues... See more

Rated 4 out of 5 stars

A wonderful hideaway to rest! We had a lovely stay. The apartment was very warm and comfortable with a fantastic central location and private parking space. Would highly recommend.

Rated 4 out of 5 stars

Communication is fantastic. There were some problems when I tried to book an extra night and there was definitely a problem with the phone service their end which was frustrating but we got their... See more

Rated 1 out of 5 stars

Follow up to the review on the Host & Stay company where they booked us into a property months & months ago for our sons wedding in June took our money which has sat in their bank for months... See more

Rated 5 out of 5 stars

The property is fantastic for a large gathering as there is ample space and lots of amenities. It is a well maintained property. The whole party enjoyed the house and the crackin views , it’s a place... See more

Rated 5 out of 5 stars

The caravan had everything you would need for a comfortable stay. All mod cons were there and it was very clean and well decorated. It is the small touches that matter and videos, books, informatio... See more

Rated 5 out of 5 stars

Well what can we say about Voyagers View....the position in Whitby is fabulous. Tucked away in one of the quiet Whitby yards behind the White Horse Pub. The setting allows you to take in the Whitby... See more

Rated 5 out of 5 stars

Everything was managed well and all arrangements were as promised. The apartment was excellent in a great position. We enjoyed a great break.

Rated 4 out of 5 stars

The apartment is in a very central location overlooking the sea and within walking distance of the town centre restaurants and shops. It was clean and well furnished. The mini kitchen was nice to hav... See more

Rated 4 out of 5 stars

3rd time stopping at this property. Its our 1st choice whenever we visit Ramsgate. Brilliant location and the property is ideal.

Rated 5 out of 5 stars

The apartment is well located for Whitby centre. Good sized rooms and nicely furnished. The photos don’t really do the apartment justice! We had a great family few days away. On the downside we... See more

Rated 2 out of 5 stars

This is the message we sent to the booking agent last week, since when we have received no response: We are preparing to leave the holiday property in Whitby and still have no response fro... See more

Rated 1 out of 5 stars

Tbh, if there was a zero it would have been the correct rating. Why? Booked months ago & paid deposit on a house near Robin Hood Bay where my Son is getting married, for my disabled hu... See more


Company details

  1. Vacation Home Rental Agency

Written by the company

A modern approach to holiday home management. At Host and Stay, our flexible, millenial approach to marketing your property will ensure your property reaches a growing global audience quickly and effectively.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The apartment was spotlessly clean

The apartment was spotlessly clean, spacious and comfortable with all the amenities you could need for your stay. The location of the apartments is perfect, with local attractions, bars, restaurants and shops all within a short walk and the bus station was across the road if you want to venture further afield.

Would not hesitate to stay here again on my next visit to Liverpool.

9 March 2026
Unprompted review
Rated 4 out of 5 stars

It’s a lovely cottage in a nice…

It’s a lovely cottage in a nice location. The locals were friendly and it was about a 7 minute walk to the nearest pub.
The cottage mostly catered for our needs but a couple of small additions would have been beneficial such as a measuring jug and mixing bowl to aid with self catering.
A little attention to detail on the cleaning would have seen a score of 5 stars. I removed quite a few cobwebs, and there was brown limescale scaling around the shower door that was a bit unsightly. Overall we were very pleased with our stay

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful well appointed cottage with…

Beautiful well appointed cottage with everything you need for a relaxing stay in Masham.
Comfortable beds and sofas very clean and parking is right outside.
Situated near to a lovely pub and easy walk into the town with more pubs independent shops and eateries.
Would definitely stay here again! A really lovely place to stay.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Another great stay at Bagdale Rise

Another great stay at Bagdale Rise.
Apartment is spotless and well equipped.
Very central for town.
Great to have a parking space ( although very tight for a large car)
Will definitely book this Apartment when next in Whitby.

6 March 2026
Unprompted review
Rated 4 out of 5 stars

A clean and well presented apartment in a good central location

The apartment is in a very central location overlooking the sea and within walking distance of the town centre restaurants and shops. It was clean and well furnished. The mini kitchen was nice to have and the shower had a good supply of hot water, albeit the pressure was a little gentle. It'd benefit from having a toaster and a room safe would have been useful. Overall was value for money and a nice place to spend a long weekend.

6 March 2026
Unprompted review
Rated 4 out of 5 stars

Smooth process and good communication

Smooth process and good communication. No issues with house apart from the dog poo bags (used), outside when we arrived. Obviously an oversight from previous guests but should have been disposed of.
Lovely bedrooms and good facilities downstairs. Would definitely stay again

11 March 2026
Unprompted review
Rated 2 out of 5 stars

Mixed reviews

5* for the weekend away at a beautiful lodge. However nearly 4 weeks down the line I am still chasing the deposit.. (same issue when I have previously stayed) with no luck. I spoke to 2 different people on the phone, for them to put the phone down on me. Was a fantastic stay, however, the deposit issue is not making me want to re book after this happening a second time. Customer service 0

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Worst Customer Service Ever

I tried to book one of your lodges in Allerthorpe and it was cancelled. Not once, but TWICE! The only reason they gave was because of a double booking. This is disgraceful service! I don’t know why they would even bother booking another person when they knew one already booked before them. I wanted to have a fun time with family and now I can’t.

12 March 2026
Unprompted review
Rated 4 out of 5 stars

Great for clubbing/party weekend

Central location, noisey at night as advertised due to clubs and bars. But fine if you are on a night out yourself.
Boiler needs some attention kept losing pressure. 2 different error codes, went off 3 times. They did respond quickly to support.
Not enough seats in lounge or any wine glassed for the 10 people it holds. Very clean modern decor.
Host did ask what was the nature of my stay and age of all my guests which I ignored because I found this strange.

7 March 2026
Unprompted review
Rated 4 out of 5 stars

Communication is fantastic

Communication is fantastic. There were some problems when I tried to book an extra night and there was definitely a problem with the phone service their end which was frustrating but we got their in the end.
Then on the sat I got a reminder about leaving the cottage on the Sunday when we were actually leaving on the monday again after a quick email this was, rectified.
It did not detract the lovely cottage we stayed in which was perfect for what we wanted.
Was very clean and in a lovely spot right by the river. Which was ideal listening to the water and the birds. Beautiful. Its within walking distence to any of the supermarkets. We, will definitely be choosing this cottage again to stay. At the moment it is very reasonable priced and definitely worth another visit.
A very good stay and experience. Thank you.

6 March 2026
Unprompted review
Rated 4 out of 5 stars

Great location

The house was the perfect size for us. Cosy, comfy and peaceful. Great location for getting into town/beach. Secure courtyard for our dog. Would stay again.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Great stay …AGAIN 🥰

Second time we have stayed at this property and absolutely loved every minute of it! Rooms are gorgeous both with en suites, lovely living room, large TV. A modern, stylish kitchen with everything thought of (coffee machine and frother with pods etc) and a rooftop bar with a balcony, wine fridge, ice maker machine overlooking the Abbey. Beautiful house and a great stay for a family of four or a couples weekend away.

7 March 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with the customer service when trying to resolve an issue with a holiday rental.

Upon arrival at the property, we found multiple cleanliness issues including dirty cutlery with visible food residue, debris and rubbish on the floors and food remnants under furniture. There were also several basic amenities missing that you would reasonably expect in serviced accommodation.

After our stay, the property attempted to charge us an additional £93.80 cleaning fee due to some cups being left in the sink and dishes in the dishwasher which would have been cleaned if we had been left with dishwasher tablets or washing up liquid. This was a shock considering the condition the lodge had been left in for us. I disputed this and provided photographs taken at check-in as evidence.

While the charge was eventually returned to my account, the handling of the complaint has been extremely poor. I was told on 4 February that the matter was being investigated, and I followed up again on 23 February requesting an update. I sent a third request a few days ago for an update on this but still no response. I have received no communication regarding the outcome of the investigation or the concerns I raised about the property. It is now 10th March.

It is disappointing that over a month later there has been no follow-up or explanation. This is a clear lack of communication from customer support.

Based on this experience, I would expect far better communication and accountability when customers raise legitimate concerns.

The lodge we stayed in was nice but the customer service received is unacceptable. I would not advise you book with this company.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Host & Stay are very easy to deal with

Had a great stay in Station Cottage in Saltburn.
Host & Stay were very easy to deal with from the booking process to arrival at the property.
They kept us well informed and on the day, exactly as promised, we got the details for the cottage.
The downloadable instructions and bookmark are a great idea. They are really well laid out and easy to use.
The cottage was great too. We couldn’t fault it in any way.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Spot on

Spot on, actual little gem of a find only a stone throws away. Beautifully decorated, and gorgeous views. Hosts were lovely and very welcoming, property was spotless. Will definitely be back :)

7 March 2026
Unprompted review

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