Hospital Beds Reviews 

190
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for being well-made, comfortable, and effective for their intended purpose, with many noting the excellent quality and features. The delivery service is consistently highlighted as prompt, swift, and efficient, with many orders arriving quickly and even before expected. Reviewers also appreciate the smooth and easy ordering process, along with the helpful and exceptional service provided by the company. However, some people were dissatisfied with delivery issues, including delays, lack of communication, and items arriving shoddily packaged or damaged. A few other people also felt that product descriptions could be misleading, and some experienced problems with faulty items or slow responses regarding refunds.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting that goods arrived quickly and as... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the products... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as exceptional, fast, and... See more

Order

Users describe positive interactions with order, highlighting the swift and easy ordering process and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn't sure if the Alerta Bubble 2 mattress would be any good as the price was so low, relatively, but it's fantastic and probably the best 50-odd quid I've spent. The product is very well made and... See more

Rated 5 out of 5 stars

I ordered a frame to support bedclothes following a foot injury. It arrived promptly and fits the bill. However it lifted my duvet which is a double on a king size bed a bit too high and I decided i... See more

Rated 5 out of 5 stars

Ordering was fast and easy on their website, communication level was automated but very high - the time between Ordering and despatch was very fast and I had my product the next day with updates on d... See more

Rated 5 out of 5 stars

I ordered an other cushion cover for my wheelchair. Really appreciated the cover when it arrived as it was exactly what I ordered. This company were very honest, when product was delayed they e mail... See more


Company details

  1. Events & Entertainment

Written by the company

Hospital Beds And Care Home Beds From The UK's Destination For Hospital Beds. Full Range Of Hospital Beds, Community Beds, Care Home Beds, Ward Beds And Nursing Beds With Fast UK Delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

190 reviews

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4.5

All reviews

(190)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great cushion for comfort

The cushion was delivered in good time. It helps greatly with my comfort,and tendency to develop pressure sores, as I now have to sit for long periods due to lack of mobility. It is quite easy to set up but I can see it could be an issue if your plug socket is on the wrong side for the cable-fortunately mine was ok. It is very quiet-but not silent, when operational and really is hardly noticable. It would be helpful to have bit more explanation of what to expect when you first use the cushion regarding the inflation/ deflation cycle. Fortunately google came in useful! Overall a great product with the ordering and delivery being excellent.

22 June 2026
Rated 5 out of 5 stars

Comfy topper

Delivered promptly and I have been comfy from day one with the Invacare propad pressure relief mattress topper. Quality is good.

23 June 2026
Rated 5 out of 5 stars

sleep higher for comfort

I needed to sleep higher in bed during a cold with a nuisance cough at bedtime. The pillow helped keep me in a good positon. It is very comfortable. I use it in my armchair too. Delivery very quick.

12 May 2026
Rated 5 out of 5 stars

Ordering was fast and easy …

Ordering was fast and easy on their website, communication level was automated but very high - the time between Ordering and despatch was very fast and I had my product the next day with updates on delivery time. The product itself worked well to raise my sons simba mattress 6-8 inches fir reflux.

14 May 2026
Rated 5 out of 5 stars

Wheelchair cushion cover.

I ordered an other cushion cover for my wheelchair. Really appreciated the cover when it arrived as it was exactly what I ordered. This company were very honest, when product was delayed they e mailed to appologise and gave new expected delivery date. Would use this company again.

29 April 2026
Rated 4 out of 5 stars

The website is easy to navigate

The website is easy to navigate, the product range is good. Delivery was a mess though. Some how the address was wrong, my postcode, my mums street address but no flat number.
I can only assume that when putting in for VAT relief that part of my address was substituted with hers. Got there eventually.

7 April 2026
Rated 5 out of 5 stars

Happy

A member of the team emailed me to let me know my wheelchair cushion was delayed which is really appreciated it as it was expensive
I would purchase from them again

18 February 2026
Rated 5 out of 5 stars

No complaints.

I ordered a frame to support bedclothes following a foot injury. It arrived promptly and fits the bill. However it lifted my duvet which is a double on a king size bed a bit too high and I decided i could achieve what i needed with pillows. There was no quibble returning the item and the procedure was easy to do. No downloading of label.

30 March 2026
Rated 3 out of 5 stars

Lack of communication re delivery

No real issues with ordering but the communication around delivery was quite poor. They did did advise that the item was going to be delayed but I didn't receive an email as promised when the item was actually dispatched, and I had to call twice to get the tracking data for the delivery.

25 March 2026
Hospital Beds logo

Reply from Hospital Beds

Good afternoon Tony,

Thank you very much for taking the time to share your feedback with us.

I am sorry that the communication regarding your mattress dispatch and tracking did not meet your expectations. It is understandably frustrating to follow up multiple times for updates, and we appreciate your patience while we resolved the initial delays to find a suitable alternative for you.

Our goal is to provide a seamless experience, particularly when managing stock issues and arranging replacements.

Your feedback has been shared to ensure we review our tracking updates and improve the process for our customers moving forward.

Kind regards,
Tylah
Hospital Beds team.

Rated 5 out of 5 stars

Happy

I am so happy with my wheelchair cushion! They also emailed me to let me know it was delayed which i really appreciated as it was a lot of money
I would absolutely order from them again

31 March 2026
Unprompted review

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