Terrible. Ordered 2 Weeks ago with promised delivery in 2-4 days. Time passed and the company almost impossible to reach with late or no response. When i wanted my money back they ignored this and sen... See more
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See what reviewers are saying
Order and delivery went as expected. Shoes fitted well and hope will hold it's quality and purpose long enough.
Really nice, all the products are exactly what I envisioned them to be 🙏🏼
A previously good company has now turned into a disaster. Non-existent customer service. Calling, chatting, mailing, messaging don't work. They have failed to refund me for items I have returned and a... See more
Company replied
Company details
Contact info
Flemingstraße 22 , 36041, Fulda, Germany
- +46 858 097 866
- kundservice@horze.se
- horze.se
2.9
Average
8K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible
Terrible. Ordered 2 Weeks ago with promised delivery in 2-4 days. Time passed and the company almost impossible to reach with late or no response. When i wanted my money back they ignored this and sent the order anyway AFTER i emailed and messaged on Facebook with no answers and after almost two Weeks for something i already payed thousands sek for and didnt get. NEVER again.
30 March 2026
Unprompted review
I'm very pleased with the handling of…
I'm very pleased with the handling of my order, from start to finish.
10 May 2023
Order and delivery went as expected
Order and delivery went as expected. Shoes fitted well and hope will hold it's quality and purpose long enough.
29 December 2022
Supersnabb leverans!!
3 December 2021
Disaster
A previously good company has now turned into a disaster. Non-existent customer service. Calling, chatting, mailing, messaging don't work. They have failed to refund me for items I have returned and are completely silent. Beware.
10 November 2021
Unprompted review
Reply from horze.se
Vi ber så mycket om ursäkt för att vi inte har kunnat svara tidigare, detta på grund av hög arbetsbelastning under den senaste perioden. Vi är så tacksam för din feedback och vi har tagit den till oss. Tveka inte att kontakta oss igen om det finns någonting mer vi kan göra för dig. Vi ber åter igen om ursäkt för att vi inte kunde tillhandahålla den servicenivå vi önskar och vi är nu tillbaka på banan igen med förbättrad servicekraft.
Bra service 🌞
16 September 2021
Looking to return product!
31 August 2021
Reply from horze.se
Hi,
Thank you for your feedback.
We have had a system change going on and that is why our return registration system was temporarily closed. We apologize for that! It is now working again and you can register your return on https://www.horze.se/findorder. Thank you for your understanding!
Bra med fri retur!
17 December 2020
ordered on a saturday and collected…
ordered on a saturday and collected from my postal depot on friday, very happy with the horse rug and the customer service , will definitely bookmark and order again (excellent value)
31 October 2020
Everything as expected
31 October 2020
Fast delivery of quality goods!
The riding shirt we ordered was really good quality - comfortable fabric and best of all it came so fast!
3 June 2020
Unprompted review
Cooling Bandages
Hej!
All went smoothly and quick. Already on Monday I could collect my package. I would have given five stars if not for a small difference in color of both cooling bandages I have ordered. Since they are intended for stable use at home only and I don't expect to have to use them both at the same time it is not much of an issue - a warning only to prevent this in the future since other customers may complain when colors don't match in full.
Otherwise a happy and content customer.
Vänliga hälsningar!
13 May 2020
Unprompted review
I ordered what I tought was a stable…
I ordered what I tought was a stable rug with neck since that was what's shown in the photo description but when the rug arrived there was no neck. I then had to order it separately and wait for it to arrive.
2 March 2020
Unprompted review
Reply from horze.se
Dear,
Thank you for your feedback. We appreciate it and can use your feedback to make things better and to give more detailed information about products. We hope that the rug itself fulfilled your expectations and suits for the horse. Have a nice day! - Team Horze
Cancelled one part of the order without…
Cancelled one part of the order without a promise when it can b delivered. In that case don’t offer the production
22 February 2020
Unprompted review
Reply from horze.se
Dear customer,
thank you for your feedback! We appreciate your feedback which helps us to make things better! We apologize if the item you ordered has been sold out and could not be delivered. We have of course refunded money for you regarding this item.
We hope you are happy with the other items, and wish you a nice and sunny day!
Yours,
Team Horze
Just great!🌟🌟🌟
7 February 2020
Unprompted review
Reply from horze.se
Thank you for your feedback!
We hope you are satisfied with your purchase. Happy to see you again at www.horze.se.
- Team Horze
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