We have used Horizon for a few years now and we have never had an issue! Or if we have, they have had it sorted and resolved. Kelly Brown became our account manager a few months ago and she's brill... See more
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Was in need of a boom mast at the very last minute of an important job with strict deadlines same day delivery. I contacted Horizon Platforms and explained the emergency to Cavan the Business Developm... See more
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We've been using Horizon Platforms for around a year now and never had any issues, Cavan Atkinson & Megan Person are both amazing, you tell them what you need and when and they make it happen (usually... See more
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Never have any issues using Horizon Platforms with any access equipment needs. The team as super helpful and understanding, and go above an beyond to help with any questions or queries. They make the... See more
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Company details
About Horizon Platforms | Hire | Sales | Training
Written by the company
In our role as a leading powered access rental solutions provider, Horizon Platforms delivers exceptional service so that you can complete your jobs on time and safely, anytime and anywhere across the UK. Be it a hire of a scissor lift or cherry picker, or you're ready to buy that boom lift you've always wanted, Horizon can help. Same day and next day delivery options are available on our core fleet of access platform on a national basis. Need IPAF or PASMA training? We've also got you covered!
About Us
Founded in 2008, Horizon have quickly gained a name for delivering high levels of customer satisfaction through our rapid response to customer needs. Our business was born out of recognition that there is much more to providing platforms for hire than moving pieces of machinery around. Since that very first day, Horizon has prided itself on providing rapid, reliable powered access solutions.
Recently we became an employee owned business, testament to the fact our team's aim is to always delight our customers. So whenever you speak to us, you are talking directly to our co-owners.
Why should consider us for you next hire?
- National Delivery through our own pristine fleet or one of our trusted partners
- Access to over 16,000 platforms, ensuring we'll have the right machine for you
- Same day, next day delivery. On core kit, platforms can be delivered as quickly as 4 hours if needed
- We don't like to brag but we hold ISO 9001, 14001 and 45001, IPAF Rental+ Gold and Safe Contractor. Excellence delivered as standard, always.
- Our Trustpilot score remains Excellent, meaning we dont just talk a good game!
- We can assist with long-term hire or purchases of powered access equipment whatever your needs.
- Our team of expert in-house and partner trainers can get your team through IPAF, PASMA or construction related courses at our training centre in Wakefield or on sites convenient for you nationally.
Have an issue you'd like to discuss?
Horizon will always ensure every customer gets the very best service, but occasionally it can go wrong. If you have an issue you would like to discuss, please use the contact details below to get in touch and we will do our best to put things right.
Contact info
Unit G1, Rosie Road, WF6 1ZB, Normanton, United Kingdom
- 03301345987
- info@horizonplatforms.co.uk
- horizonplatforms.co.uk
4.8
Excellent
738 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service
Excellent customer service, and always respond to emails or phone calls in a timely manner.
Staff are always professional too.
18 April 2024
Reply from Horizon Platforms | Hire | Sales | Training
Thanks so much for taking the time to write a review on Horizon and give our service 5 stars. It's great to hear that we are providing you with the customer service you appreciate and enjoy, and the team will be over the moon with your positive comments. Thanks once again, Tom Matthews (Sales & CX Director)
MEWPS are always in good working order…
MEWPS are always in good working order and clean which is important when working inside food manufacturing factories.
Whenever I have encountered a problem engineer response time is always good.
24 April 2024
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to give Horizon a 5-star review and providing valuable feedback. We always strive to provide quality kit and outstanding service to our customers, so it's great to hear we are doing just that for you. Once again, many thanks, Tom Matthews (Sales & CX Director)
Had a great experience with Dom…
Had a great experience with Dom Finnegan when had disparities with the invoicing. Dom spent a lot of time and was very polite and efficient in getting my issue resolved
2 April 2024
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
What a great review to read, Mark, Dom will be over the moon with your positive feedback; I'll ensure it's forwarded on to him. We always strive to give outstanding service to each and every one of our valued customers, so it's great to hear we were able to do this for you. Best regards, Tom Matthews (Sales & Customer Experience Director)
Slight delay on delivery due to…
Slight delay on delivery due to platform not being available but dealt with professionally.
12 April 2024
Reply from Horizon Platforms | Hire | Sales | Training
Thank you for taking the time to write a 4-star review for Horizon, Colin. I'm sorry to hear that you experienced a slight issue on initial delivery of your platform, but delighted that the team dealt with the matter in a professional way. We pride ourselves on providing outstanding service to our customers and trust that next time, we can fulfil your order to your full satisfaction. Thanks once again, Tom Matthews (Sales & CX Director)
Reply from Horizon Platforms | Hire | Sales | Training
Hi Alex, I'm very sorry to hear that our service has fallen short of your expectations and would like to discuss this with you in more detail, so that we can understand the issues and put any corrective measures in place. I have tried to call you several times today, along with Lisa, your Account Manager, but we haven't been able to reach you. Please feel free to phone me direct but I will try you again tomorrow anyway. Again, I'm sorry for the inconvenience caused. Best regards, Tom Matthews (Sales & CX Director)
From the initial call right through to…
From the initial call right through to collection the Horizon staff members were professional, courteous and efficient
2 April 2024
Reply from Horizon Platforms | Hire | Sales | Training
Thanks so much for taking the time to write a fantastic review and give Horizon 5 stars - it's great to hear we are providing you with the service you value and appreciate. I will pass this on to the team, they'll be thrilled with your comments. Many thanks once again, Tom Matthews (Sales & CX Director)
Always happy to help at last minute and…
Always happy to help at last minute and go the extra mile to accommodate the customers needs.
Excellent at keeping communication key to the business.
19 March 2024
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for your positive feedback, Mandy - it's great to hear we are providing you with the service you value and appreciate. The team will be over the moon with your comments! Many thanks once again, Tom Matthews (Sales & CX Director)
The service is Horizon is just fabulous…
The service is Horizon is just fabulous especially Darcy Cooper.
26 March 2024
Reply from Horizon Platforms | Hire | Sales | Training
Hi Mamta, thanks so much for your glowing feedback for Darcy; she'll be over the moon with your comments. And thank you for taking the time to write Horizon a 5-star review - we really do appreciate it and we're glad we are providing you with the outstanding service you enjoy. Many thanks, Tom Matthews (Sales & CX Director)
Really enjoyed my training with Ian…
Really enjoyed my training with Ian today, clear instructions
28 March 2024
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Morning Lee, it's great to hear you enjoyed your training with us. Thanks for taking the time to write a review - Ian will be over the moon with your comments. Thanks, Ben Hughes (Training Manager)
Realy enjoyable
Realy enjoyed my training great friendly staff great time would be my first choice again
28 March 2024
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Glad you enjoyed your training with us, Tyler, and the team will be over the moon with your comments. Thanks again, Ben Hughes (Training Manager)
Did my IPAF course with horizon…
Did my IPAF course with horizon platforms then hired a picker through them the following week. Brilliant customer service from start to finish. I had to use the out of hours number at 2am for some advice about the machine and they got the engineer to call me back within 10 mins even at that time and the problem was resolved quickly. Would definitely recommend to anyone who’s thinking about training or hiring. Special thanks to Ema, Megan, Amy & Rob who dealt with me throughout. Will be using again in future.
28 March 2024
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Hi Connor, thanks for taking the time to give Horizon and it's staff a great review. From training through to hire, our aim is to provide a smooth customer journey, ensuring outstanding customer at all times - I'm delighted we were able to do this for you. I will forward your feedback on to Ema, Megan, Amy and Rob - they'll be over the moon with your comments. Thanks again Connor, Tom Matthews (Sales & CX Director)
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for your great feedback, Mark, I'm glad we are providing you with the service you require and enjoy. I'll be sure to pass your comments on to the team. Thanks again, Tom Matthews (Sales & CX Director)
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for the great feedback Claire, we really appreciate our valued customers taking the time to write a review. Best regards, Tom Matthews (Sales & CX Director)
Really enjoyed IPAF training with Ian…
Really enjoyed IPAF training with Ian Learnt lots
21 March 2024
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Hi Carter, Ian will be thrilled with your comments and I'm glad you enjoyed your training with us. Ben Hughes (Training Manager)
Amazing service from both Darcy Cooper…
Amazing service from both Darcy Cooper and Charlotte Wathall. Always cheerful, helpful and always ready to help me out of trouble, usually at very short notice! A real
Credit to the company
19 March 2024
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
What a fantastic review to read! Both Darcy and Charlotte will be absolutely thrilled with your comments. Thank you for taking the time to write a review and I'm glad you're happy with the service you're receiving from us. Best regards, Tom Matthews (Sales & CX Director)
Fantastic customer service
The lady that took the call was called Jessica, she was fantastic! It was refreshing to speak to someone with a positive mind set who knew what she was talking about. She resolved my problem quickly, in a very professional manner
26 February 2024
Reply from Horizon Platforms | Hire | Sales | Training
Thanks so much for your glowing comments about Jess in our CX team - she will be over the moon to read them! We really appreciate you taking the time to give valuable feedback and trust we will continue to provide you with the service you enjoy. Thanks once again, Tom Matthews (Sales & CX Director)
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for your feedback Simon, it's great to hear we are giving you the service you value and appreciate. Thanks again, Tom Matthews (Sales & CX Director)
Very good training course.
Very good training course.
Ian was very professional and informative
Would reccomend this course for everybody.
8 March 2024
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for your feedback Richard; Ian will be really pleased with your comments and it's great you enjoyed the course. Many thanks, Ben Hughes (Training Manager)
Instructor was Ian
Instructor was Ian, clear and concise. Enjoyed training and felt confident when it came to completing my test.
7 March 2024
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Thank you for the feedback Lewis, Ian will be delighted to hear you enjoyed the course - Ben Hughes (Training Manager)
Really enjoyed my MEWP training today…
Really enjoyed my MEWP training today with Ian.
7 March 2024
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Thank you very much for the feedback and for training with Horizon Platforms - Ben Hughes (Training Manager)
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