PerfectDraft Sweden Reviews 378

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Such a superb idea with the Beery Calendar! My husband loved it with a great assortment of beers from around the world and recommendations for food pairings. The 2 coasters and beer opener, box decora... See more

Rated 5 out of 5 stars

I contacted customer service when the order tracking didn't update and my order was delayed. The responded very quickly and apologized, even though it wasn't their fault. The order had been lost d... See more

Rated 3 out of 5 stars

Good assortment, quick shipment. However, the final part of the delivery makes me reduce the rating from five stars to three: I was only told which day the beer would arrive, but not when, and I rec... See more

Rated 5 out of 5 stars

I have written reviews before, but thought i would update my experience. I just wanted to give props to the customer service. My country's postal service damaged one of my packages. Within two hours... See more

Company details

  1. Events & Entertainment

Written by the company

PerfectDraft: the best draught beer at home! Sale of PerfectDraft 6L beer-taps and kegs, glasses and accessories. More than 40 different beers and an app connected to the tap for the ultimate tasting experience 🍻


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

378 reviews

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Rated 5 out of 5 stars

A touch of celebration each day of Advent with this beery calendar …

Such a superb idea with the Beery Calendar! My husband loved it with a great assortment of beers from around the world and recommendations for food pairings. The 2 coasters and beer opener, box decoration and game to guess which beer to open each day was seriously fun! I fear this might become an annual tradition! 10/10 on prompt delivery to door (as it's quite a heavy gift!)

23 December 2022
Unprompted review
Rated 5 out of 5 stars

Superfast delivery!

I seriously did NOT expect a delivery this fast. I noticed lots of good reviews about their "Beery Christmas Advent Calendar", so i decided to make an order.

Since you nowadays usually can see when things are being packed and shipped i checked that info online. They were ultra fast in packing my order and send it away, i don't think it is possible to do it faster than they did.

The funny thing is that the transport from France to northern Sweden went FASTER than another package that i ordered domestic one day earlier. They both arrived the same day.

Certainly it is not Hopt that are responsible for the actual transportation...but...they are responsible for how fast they react to an order, and as i wrote they handled it ultrafast.

The calendar was a gift for a friend and he was seriously chocked when he opened it (no apparent broken bottles). A really great thing to buy imho.

27 November 2021
Unprompted review
Rated 1 out of 5 stars

Received package with one broken bottle…

Received package with one broken bottle and one which had leaked. Took photos of the bottles than cleaned up (wiping off each bottle from small pieces of glass and beer) and threw away the packaging so that my kids wouldn't get hurt by all the broken glass.

Hopt DID NOT refund the broken and leaked bottles, with reference to their FAQ (which in their view seems to trump mandatory consumer legislation) stating that they "needed" a photo of the tracking label. This even though they had received photos of the bottles as well as videos from surveillance cameras when the package was delivered.

Will never ever buy from them again, and I urge everyone else to stay away as well.

UPDATTERING EFTER SVAR FRÅN HOPT:

Ni har fått bild på de skadade produkterna och video på när paketet levereras. Att hänvisa till er FAQ är är så korkat så att man baxnar. Som jag påpekat för er tidigare så gäller så klart konsumentköplagen framför er FAQ. Hoppas att det gå nå fram till er denna gång.

Jag har inte fått det jag betalde för. Utöver det fick jag städa upp krossat glas och intorkad öl. Det är givetvis inte upp till er att ersätta genom ett tilgodohavande. Återigen kan jag hänvisa er till konsumentköplagen.

Det är verkligen förvånande både hur ni kan tycka att detta är en rimlig hantering ut ett affärsmässigt perspektiv och att ni inte har koll på vad som gäller rättsligt.

18 March 2021
Unprompted review
PerfectDraft Sweden logo

Reply from PerfectDraft Sweden

Hej Johan,

Det är verkligen tråkigt att höra att du hade en så dålig upplevelse.
Det nämns både i vår FAQ och på vår hemsida att bilder både på den skadade varan och på spårningsetiketten måste framföras till oss för att kunna göra en reklamation till speditören och i sin tur kompensera kunden.

Trots att detta material inte kunde framföras till oss så gjorde vi ett undantag och krediterade din virtuella plånbok för den skadade flaskan.

Vänliga hälsningar

HOPT-teamet.

Rated 3 out of 5 stars

Hopt contents great - PostNord useless

Hopt contents and customer service is outstanding.

Unfortunately the extremely bad local services at the last stretch by PostNord drags down the score by late deliveries, partial deliveries on packages sent same dates, sending texts and emails with faulty delivery information and delivery to drop points instead of to my home. This is consistently, 4 times out of 5, and I look forward to buy from Hopt again, but not until they changed carrier to one that can truly deliver to my doorstep.

6 February 2019
Unprompted review
Rated 3 out of 5 stars

My first order from Hopt

My first order from Hopt was to be a present to my father. Delivery time to Sweden is supposed to be 72 hours, so I ordered more than one week before the package had to arrive. Not only did it arrive too late, one of the beers had been switched out. I contacted customer support who got back to me within a couple of days and offered reimbursement. I told them to just put the reimbursement on my Hopt account. Never heard back from Hopt and they never ended up reimbursing me.

But they have a nice selection of beer.

6 February 2019
Unprompted review
Rated 4 out of 5 stars

Great & fun beers in the calendar.

Great & fun beers in the calendar.
Only thing that I wish you can improve is shipment, I ordered 2 Boxes and wanted to order some other rare beers, but that wasn't possible without placing a 2nd order and paying another shipment fee.

6 February 2019
Unprompted review

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