hopofurniture.com Reviews 

490
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptionally helpful and knowledgeable staff who provide wonderful assistance, whether visiting physical showrooms or chatting online. People are extremely pleased with the outstanding product craftsmanship and beautiful finishes. Furthermore, buyers frequently emphasize the smooth, prompt delivery process, noting that delivery teams handle heavy furniture with great care, remove all packaging materials, and assemble items professionally. Some reviewers were not happy with occasional delivery delays and scheduling inconveniences that disrupted their plans. Additionally, a few people mentioned receiving damaged items or experiencing frustrating issues with customer support response times after reporting problems.

What people talk about most

Product

People report positive experiences with product, highlighting excellent quality and good craftsmanship.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting prompt arrivals and smooth... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship and robust... See more

Service

Reviewers express high satisfaction and praise the efficient service provided throughout the process.... See more

Staff

Customers had positive experiences with staff, highlighting helpful and friendly interactions throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the showroom to see what we wanted, the order was placed there and then they were able to hold our delivery until we were ready to receive it. They also followed up regularly unprompted. Th... See more

Rated 5 out of 5 stars

I had seen some (very expensive) bar stools at a big retailer but saw some very similar at hopo on line (we live a long way from the store). Steve was very helpful sending photos and info on what’s ap... See more

Rated 5 out of 5 stars

Every part of the process was great. Ordered a G plan cabinet, drawers, bedside drawers and a nest of tables. Had some advice online and ordered online. I was advised of estimated delivery dates an... See more

Rated 5 out of 5 stars

This company was extremely helpful. I had a chat online with a member of staff with the questions i had. Once making the purchase, delivery arrived in 7 days. The delivery team contacted to advise wha... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Maker
  4. Furniture Manufacturer
  5. Kitchen Furniture Store
  6. Pine Furniture Shop

Written by the company

We make buying furniture stress free and easy .See our great delivery options and you can rely on our 31 year experience to deliver you the best service possible.. With over 3 decades in the furniture industry, we know what it takes to offer products that stand the test of time. Our knowledgeable team is dedicated to providing expert advice and top-notch customer service to help you find the perfect piece for your home. Top Brands, Best Prices We work closely with some of the biggest names in the furniture business, including Kristensen Kristensen,G-Plan,Bentley Designs,Baker Furniture Indus valley to name a few, to bring you the highest quality products at the best possible prices. Our team monitors prices daily to ensure that we offer the most competitive deals, so you can shop with confidence knowing you're getting the best value.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

490 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(490)

149 reviews in the last 12 months

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Rated 4 out of 5 stars

Good quality wardrobe at a good price

Pleased with wardrobe which is very good quality and at a good price after I had searched other suppliers for the same wardrobe. I paid for premium delivery which included putting the wardrobe together. I would recommend this as it took 2 delivery men over 2 hours to put it together and it's very heavy once complete. They were very good and took care of everything during this. I have only given 4 stars as the wardrobe took several weeks to come not as advertised on the website as 7-10 working days.

17 May 2026
Rated 5 out of 5 stars

Great price

Great price, excellent piece of furniture and quick delivery. Would happily use this company again.

17 May 2026
Rated 5 out of 5 stars

Brilliant company with outstanding communication

Brilliant company, first time purchasing from them but was amazed at the brilliant communication from Steve. He gave updates on the stock and a good timeline of when I could expect delivery. He then confirmed with myself if the scheduled delivery would be suitable for me, and when it wasn't he was happy to rearrange for a time convenient for myself. Highly recommended company and will always be looking here first for future furniture purchases.

16 May 2026
Rated 5 out of 5 stars

Great service

Great service, delivery guys were brilliant getting large piece of furniture to a tricky spot. Hopo Furniture kept us updated throughout and product is excellent quality.

10 May 2026
Rated 2 out of 5 stars

Disappointing customer service.

The table is lovely and as expected but it can be purchased elsewhere and with hindsight I probably would have chosen another company.

When I purchased I asked if it was possible to deliver on one of two days which were actually later than the delivery window. This was agreed so I went ahead and purchased.

I was told the delivery would be on the second of the two days but unfortunately my table was sent to someone else but with my name as the reference. I was called by the company who apologised and agreed to deliver the table the following week and refund the delivery cost. I agreed although it was very inconvenient for me, especially having previously provided two very convenient dates.

I asked if they could deliver late in the day as I was due to be in the office. They replied just before midday to say it would arrive in the afternoon - think I had worked that one out at that point but it was far too late for me to go into work by then.

This was a month ago, no refund has been forthcoming though. I have emailed several times and they just ignore my messages.

I always feel the true test of a company is how they handle things when they go wrong and this company has failed. Seems like they only pretended to offer me a refund to shut me up.

16 April 2026
hopofurniture.com logo

Reply from hopofurniture.com

Hi Jan.

I regret to learn of the difficulties you encountered with your order. We strive to accommodate customer requests for alternative delivery dates, but this is not always feasible. Your payment was for our standard one-delivery service, which does not include this option. However, we offered a refund of the delivery cost as a gesture of good faith, as the tables you ordered arrived significantly later than expected.
Regarding the carrier, your delivery was handled by a partner carrier that does not offer timed deliveries. Nevertheless, they provided you with an approximate time window. In this instance, they did deliver your gate leg table within the time frame you requested. Therefore, I believe this is the resolution you had sought.

I hope you enjoy your new table.

Kind regards,


steve.

Rated 4 out of 5 stars

Bookcase

Bookcase I wanted was out of stock so they offered me a more expensive one at same price. When it arrived it was a really nice piece of furniture.
Took 4 weeks longer to deliver but all in all I would buy from them again.

29 April 2026
Rated 5 out of 5 stars

5* Service

Very helpful in showroom, our furniture was stored until we needed it and delivered when we wanted it, all packaging was removed by delivery men. Well made furniture, we are very happy with our purchase. All in all a 5* service

29 April 2026
Rated 5 out of 5 stars

Great service

The company was very helpful and showed the options. Also the delivery was on time and chairs were well wrapped and brought into the house.

28 April 2026
Rated 5 out of 5 stars

Great products and very speedy…

Great products and very speedy delivery. Would thoroughly recommend

17 April 2026
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Reply from hopofurniture.com

Hi Lucinda,

Thanks so much for your review and so pleased your happy with your purchase and our service.

Kind regards.

Steve.

Rated 5 out of 5 stars

Accurate delivery

Easy to order and item delivered on time.

6 April 2026
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Reply from hopofurniture.com

Hi Gemma,

Thanks for your review enjoy your new furniture.

Kind regards


Steve.

Rated 5 out of 5 stars

Great experience

Great experience. Sales assistant phoned to confirm height before dispatching, and actually advised to go for higher chairs which look great in at our kitchen counter. Saved a lot of time and hassle.

10 April 2026
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Reply from hopofurniture.com

Hi Bryan,

Thanks for your review and pleased the advise on the deat height was a good call .

Kind regards,


Steve.

Rated 5 out of 5 stars

Great service

Great service, and a super lovely unit that I had purchased. The delivery turned up, when they said it would. The furniture collection is stunning, you won't be disappointed in the quality if each of the designs. beautiful craftsmanship. Thank you very much. GB

10 April 2026
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Reply from hopofurniture.com

Hi Catherine,

Thanks for your lovely review.

Hope you enjoy your new furniture.

Kind regards,


Steve.

Rated 1 out of 5 stars

The 7-10 day deliver turned into a…

The 7-10 day deliver turned into a month with numerous phonecalls and it'll be tomorrows/next weeks.
When it finally arrived the colour did not match the on-line pictures. Its a nice piece of furniture, but not the colour I was expecting.

31 March 2026
hopofurniture.com logo

Reply from hopofurniture.com

Hi Jo,

I regret to learn of the inconvenience you experienced with your recent order. As previously communicated, the primary issue was the carrier of the incoming delivery, DPD, which failed to deliver the product on six separate occasions. This is an unacceptable level of service and has prompted us to cease purchasing from this supplier to prevent similar occurrences in the future.

We sincerely apologise for any inconvenience caused and assure you that this is not our customary level of service.

Kind regards


Steve.

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