Top del top del top del top e non flop…
Top del top del top del top e non flop ma top 😍😍
15 July 2025
Unprompted review
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Company details
Written by the company
Hoplix è la piattaforma italiana di Print on Demand che ti permette di creare, vendere o acquistare prodotti personalizzati in pochi click, senza costi iniziali né magazzino. Che tu sia un artista, un brand, un influencer o semplicemente vuoi fare un regalo unico, Hoplix ti dà tutti gli strumenti per esprimere la tua creatività su centinaia di articoli: t-shirt, felpe, accessori, gadget, home decor e tanto altro. Con un’interfaccia semplice e intuitiva, puoi caricare le tue grafiche, aprire uno store online gratuito e iniziare a vendere in tutta Europa. Alla produzione, alla spedizione e all’assistenza pensiamo noi. Sostenibilità, qualità e creatività sono al centro del nostro lavoro. Ogni prodotto viene realizzato solo dopo l’ordine, riducendo gli sprechi e rispettando l’ambiente. Unisciti alla community di oltre 50.000 utenti soddisfatti che ogni giorno trasformano idee in prodotti reali. Con Hoplix, il merchandising non è mai stato così facile, green e tutto italiano.
Contact info
VIA ANTINIANA 2/I, 80078, Pozzuoli, Italy
- +390286894485
- supportseller@hoplix.com
- hoplix.com
4.4
Excellent
307 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Everything went wrong!
Everything went wrong!
The reaction here came after a few minutes to my negative review. However, if you have a serious problem, the response time will take 2-3 days. This shows where the priorities are set here. You can make up your own mind, but you will quickly regret it. If I'm unlucky, you'll already have so many bad reviews and such a bad reputation that it can't be saved. I am not one to rate sites or products. Never! But here it's really necessary because I think it would be a shame if they did your job so poorly.
Dosen't believe their answer. I just didn't forward the complaints because the response time takes forever and it's bad for business to have to wait so long. I simply refunded the customers their money to avoid even more stress! When you get an answer, it's usually not particularly helpful. In some cases, delivery to Germany took 3 weeks. You can choose a provider from the USA with high-quality products.
Now I also have to criticize the products themselves that have been received by customers.
Wrong socks sizes, wrong colors and completely wrong patterns. I have an incredible amount of complaints, bad reviews and returns.
A lot of work was now in vain and my shop is now on the brink because of you.
I have never seen a provider do such dubious and poor work.
So many customers don't have a Christmas present because of Hoplix. I can no longer express my anger and disappointment with Hoplix in words. Just stay away from it and look for other providers if you don't want to be confronted with complaints and problems every day.
You should actually report Hoplix for this type of service!
ABSOLUTE DISASTER!
19 December 2024
Unprompted review
Reply from HOPLIX
Dear Tom Wolf,
Thank you for reaching out and sharing your concerns. We truly regret that your experience with our platform has not been positive, and we completely understand how frustrating this situation must be for you.
After reviewing your orders, we found that all products were shipped promptly, and the majority of them have already been delivered to your customers. This means that most of the Christmas gifts are safely on their way or already in their recipients' hands.
Since we manufacture our products in Italy, it’s possible that shipping times to distant countries may take longer than expected during this busy holiday season. We sincerely apologize for any inconvenience this has caused. Please know that we are actively working to address this issue and aim to collaborate with a new European shipping provider by 2025. In the meantime, we also offer an express shipping service through UPS, ensuring delivery within 48–76 hours across Europe, which you may find helpful for urgent orders.
Regarding the reported errors, out of over 110 orders processed, we have only received one request about an incorrect product. This item was reprinted and reshipped at our expense. A less than 1% error rate is within industry standards for on-demand printing, especially during such an intense period.
If there are any additional concerns or needs, our dedicated support team is here to assist you. Please don’t hesitate to reach out.
Thank you for your understanding and for being a valued partner.
Best regards,
Antonella Cacace
Customer Support Manager
Orders are constantly 1-2 weeks delayed, shipping label errors and wrong tracking numbers
Orders are constantly 1-2 weeks delayed sitting in shippers warehouse before dispatching, slow customer service, quality is subpar.
Tracked shipping in EU promised to deliver in 3-5 days, in reality 3 weeks is closer to the truth.
Edit: I do not speak Italian, please reply in English. Your website promises 3-5 days delivery in EU. Either update it or admit your mistake. I have countless of orders to prove this.
In addition, this company has sent me wrong tracking numbers many times, and they are printing false phone numbers on the shipping labels, causing issues with customers receiving packages. So many issues in the backend.
9 May 2024
Unprompted review
Reply from HOPLIX
Gentile Moukkis,
Ci spiace di non averle offerto un servizio di suo gradimento.
Abbiamo stampato e spedito ogni suo ordine in 1-2 giorni.
Ma noi produciamo in Italia e purtroppo la sede di destinazione dei suoi ordini è molto lontana (Finlandia) per questo motivo le spedizioni hanno richiesto più tempo del previsto, ma questo problema non è dovuto direttamente a noi ma al partner di spedizione che ci ha fornito indicazione errate.
Ci stiamo già operando per trovare un nuovo partner di spedizione per la Finlandia, ci scusi per eventuale disagio arrecato.
Per qualsiasi altra informazione in merito non esiti a contattarci
Antonella Cacace
Responsabile Supporto Clienti.
in reply
--------
information on shipments, times and tracking codes are managed by our shipping partner, the information we give on the platform is that provided to us by them, we are sorry if they are not correct and we are looking for a new partner for shipping to Finland.
Sorry again for the inconvenience caused.
Antonella Cacace
Customer Support Manager
their service is just so great
their service is just so great! they help with custom shirt,clothing and accessories,they are your go to shop for this,i strongly recommend hoplix
4 February 2024
Unprompted review
nice service and product,gave them a…
nice service and product,gave them a trial and it went well, nothing more to say
24 January 2024
Unprompted review
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