I was on the phone to “customer services” needlessly spelling words phonetically because the couldn’t understand my accent..don’t tick off your customers by using A.I. Bot…it’s infuriating When I ev... See more
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Your human representative was very good and extremely helpful but getting to speak to a person instead of AI was very infuriating. When AI asked for my name i got slightly agitated and said bugger. It... See more
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I spoke to a human being rather than AI Eve, who is totally useless at the moment. It took time to deal with my question but the operator was patient and very helpful, which is exactly what was requir... See more
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Calling at first and giving my details to the automated system was not straightforward the system could not pronounce my name correctly.I had to repeat my name 4 times. I was put through to speak with... See more
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Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
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Replied to 98% of negative reviews
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Exceptional Sevice and Great Product
I had bought (and really love) an upright Hoover about 2 years ago. Although it was a fantastic vacuum, I often wished it had a brush attachment.
I had a look online and there it was, including an under the furniture/top of bookcases etc attachment.
Unbelievably it was reduced in price too!
I ordered it on a Friday, and it was delivered on the Sunday, I couldn’t believably it.
It was so well packaged, with no use of plastic, all recyclable.
The actual devices are outstanding, well designed, very efficient and came with a tote bag for storage.
Well done Hoover, exceptional product and service.
19 June 2026
Unprompted review
Reply from Hoover UK
Good morning, Cathy
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear how pleased you are with both your Hoover vacuum and the additional accessory kit. It's great to know you found exactly what you were looking for, especially at a reduced price, and that the delivery exceeded your expectations.
We're also pleased that you appreciated the recyclable packaging and the quality of the accessories, including the storage tote bag. Feedback like yours is greatly appreciated and will be shared with the team.
Thank you for choosing Hoover and for your continued support.
Kind regards,
Fiona
The Hoover Candy Team.
Don't buy a Hoover pump heater condenser dryer unless you like damp clothes!
DO YOURSELF A FAVOUR AND DON'T BUY A PUMP HEAT CONDENSER DRYER FROM HOOVER! ...
Curry's ordering and delivery was excellent, this is why I gave 4 stars to them for this delivery. However, I replaced my Hoover traditional condenser dryer with another Hoover dryer. This one supposedly is 'new technology' and uses a heat pump. I DON'T recommend it! It leaves the clothes feeling damp, takes ages to dry, doesn't handle large loads well and basically is crap! This is not Curry's itself, but they are selling this model. In addition, you can't adjust the settings on many of the cycles! And YES, I have read the instructions! So overall, Curry's good ... this particular Hoover heat pump machine, CRAP!
UPDATE... so after responding to the message below, which was just a PR stunt to be seen as responsive, I got this message... see below.
..................................................................................
Thank you for your emails and for providing full details of the difficulties you have experienced. I am very sorry for the inconvenience and frustration this situation has caused.
I would like to clarify that your appliance is covered under a repair only warranty, which means that, under the terms of your warranty, we are able to provide repair of the appliance but not a replacement. Please do let us know if you wish to go ahead with an engineer appointment if you believe there is a fault with your appliance.
Whilst we appreciate your comments and understand the frustrating nature of your experience, we can assure you that all our appliances comply fully with Domestic and European legislation on design and safety.
We understand this may not be the outcome you were hoping and we are sorry for this.
Thank you again for your patience and for bringing this matter to our attention.
.................................................................................
As a result, I have downgraded this experience from 2 to 1.
...............................................................................
FINAL UPDATE
2/7/2026
Hoover engineer came around (John, very personable), now I understand what the is going on! Despite being called a heat pump condenser dryer, the dryer doesn't actually heat up in the conventional sense to pre-set settings but instead works based on the outside temperature of the room!!!... So, if it is 20 degrees in the room the dryer dries 20 degrees higher e.g 40 degrees. He said this is the way all the appliances are going, including washing machines :( and that you could dry the same load on two different days and get completely different results!! Going forward, I will avoid all heat pumps where possible!
16 June 2026
Unprompted review
Reply from Hoover UK
Good morning, Chellebda
Thank you for taking the time to share your feedback.
We're sorry to hear that your new Hoover heat pump tumble dryer has not met your expectations. We appreciate how disappointing it must be, particularly after having a positive experience with your previous Hoover dryer.
Heat pump dryers operate differently from traditional condenser dryers. They dry at a lower temperature to improve energy efficiency, which can result in longer drying times and clothes feeling slightly cooler at the end of the cycle. However, they should still dry your laundry effectively.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Hoover Candy Team.
'HONOQ28S58EWK Under Counter Fridge…
'HONOQ28S58EWK Under Counter Fridge with Icebox':
Maybe Haier-Hoover-Candy ought not to confuse Customers by saying deliveries would not take place outside of 7am - 7pm at the same time as messaging elsewhere that the delivery would take place between 8am & 8pm & then it not actually happening until 09:33am?
Also, Hoover instructed the Customer about unpacking the product (a 'HONOQ2S58EWK Under Counter Fridge with Icebox') with the driver still present, testing it & noting any faults, but the driver only had time to unpack the product as he had other deliveries.
That said, the 'Product Care' driver was very good - he told me that the Fridge could not be switched on until several hours after delivery as the chemicals inside it have to 'settle' otherwise this would damage the product.
Unfortunately, there were faults, like the paintwork chipped off the bottom edge of the Fridge which exposed the metal underneath making it susceptible to rust... & a small deep black hole in the shelving ridge which harbours bacteria where food is supposed to be kept hygienically, as well as the foam insulation spilling out of the casing in several places.
The Manual, included with the Fridge - which was carefully read beforehand - was just a cursory booklet for multiple products, so I had to research how to access the actual Model's Manual & then go to the Hoover website.
That said, it seems to be working pretty well, though it's probably a bit too soon to be asked to provide a Review - & it is supposed to be Eco-Friendly - which are my main concerns.
I was deeply disappointed as I was expecting the 'HONOQ2S58EWK Under Counter Fridge with Icebox' to be the same standard as the Hoover Vacuum Cleaner previously bought.
15 June 2026
Unprompted review
Reply from Hoover UK
Good morning, Olivia
Thank you for taking the time to share your detailed feedback.
We’re pleased to hear that your delivery driver was helpful and that your appliance is currently operating as expected. However, we are very sorry to learn about the issues you experienced with the delivery communication, unpacking process, and the condition in which your fridge arrived.
We also apologise for the inconvenience caused by the damaged paintwork, shelving issue, and insulation concerns you have described. This is not the standard of product quality or delivery experience we aim to provide. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Hoover Candy Team.
Ordered in the PM and it arrived the…
Ordered in the PM and it arrived the next morning! BLC discount was a good touch as well. Very happy
19 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Naapp,
Thank you for your wonderful review!
We're delighted to hear that your order arrived so quickly and that you were happy with our next-day delivery service.
Thank you for taking the time to share your experience. We truly appreciate your support and hope you enjoy your new appliance!
Kind Regards,
Chelsie
Haier | Hoover | Candy
Disappointing
Order an item, guaranteed next day delivery. No way to call to ask why wasnt there after 5 days. Sent email and got response that item out if stock. Which was strange as available on website.
Order was cancelled by Hoover but refund took 4 days, and the cancellation email said cancelled by me!
For a major company I must admit this service was considerably below expectation.
23 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Tracey C,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment caused. We understand how frustrating it must have been to experience a delay with a guaranteed next-day delivery, only to later be informed that the item was out of stock. We also appreciate your concerns regarding the order cancellation and the refund process, and we're sorry that this fell below the standard of service you expected from us.
We would appreciate the opportunity to investigate this matter further. Please email us at social.media@hoovercandy.com with a copy of your review, along with your full name and address, and our team will be more than happy to look into this for you.
Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Hoover.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Straightforward ordering. Very well made product
Straightforward ordering. Very rapid deliver. Packaging really robust. Product appears very well designed and well made. Absolutely full marks to Hoover for another great product
19 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon R Murray,
Thank you for your fantastic review!
We're delighted to hear that you found the ordering process straightforward and that your appliance was delivered so quickly.
Your kind words mean a great deal to us. Thank you for choosing Hoover, and we hope you enjoy your new appliance!
Kind Regards,
Chelsie
Haier | Hoover | Candy
Everything went smoothly from ordering…
Everything went smoothly from ordering to delivery. You are in the minority with your service I wish a lot of other companies would follow suit. Well done. 👏
5 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Trevor Preece,
Thank you so much for your fantastic review!
We're delighted to hear that everything went smoothly from ordering through to delivery. Your kind words mean a great deal to us, and we're especially pleased that you feel our service stands out.
Thank you for your support and for recommending us. We truly appreciate your feedback and hope you enjoy your new appliance!
Kind Regards,
Chelsie
Haier | Hoover | Candy
Excellent service from Hoover direct
Excellent service from Hoover direct. An easy site to navigate a good choice of products. Ordering and delivery went very well. I would buy from Hoover in the future should the need arise.
17 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Jackie,
Thank you for your wonderful review!
We're delighted to hear that you had such a positive experience shopping with Hoover Direct. It's great to know that you found our website easy to navigate, enjoyed our range of products, and that your ordering and delivery experience went smoothly.
We really appreciate your kind words and your support. We hope you enjoy your new product!
Kind Regards,
Chelsie
Haier | Hoover | Candy
I have awarded four stars due to an…
I have awarded four stars due to an initial issue with a failed delivery. However, following the intervention of more senior members of staff, my dishwasher was eventually delivered.
The subsequent customer support was helpful, and I was satisfied with the level of assistance provided. That said, the screws supplied for attaching the door panel were not long enough, and the brackets fitted beneath the door seal made it very difficult to refit the seal once the dishwasher was installed.
Despite these minor issues, I am pleased with the appliance and happy with its overall performance.
16 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Peter Lisauskas,
Thank you for taking the time to share your detailed feedback.
We're sorry to hear about the initial delivery issue, but we're pleased that our senior team was able to step in and ensure your dishwasher was delivered. It's also great to know that you were satisfied with the support you received throughout the process.
We appreciate you highlighting the issues you experienced with the door panel screws and the door seal brackets. Your feedback is valuable and will be shared with the relevant teams as we continually look for ways to improve both our products and the installation experience.
We're delighted to hear that, despite these issues, you're pleased with your dishwasher and its overall performance. Thank you for choosing Hoover, and we hope you continue to enjoy your dishwasher for many years to come.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Was looking for a new vaccum cleaner…
Was looking for a new vaccum cleaner and after research, settled on Hoover. Purchase price was paramount, along with need to collect pet hair. This machine is excellent as it has so many different functions on the machine: hardfloor, thick and low pile carpets and different turbo suction settings. Is light weight and easy to handle and the light on the front of machine easily lets you see where dirt is hidden. Great bonus is that you can detach the machine from the floor attachment to clean the stairs. Best hoover I've purchased in many years.
19 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Veronica Jordan/Stephen McQueen,
Thank you so much for your wonderful review!
We're delighted to hear that your research led you to Hoover and that your new vacuum cleaner has exceeded your expectations.
Thank you for taking the time to share your experience. We truly appreciate your support and are thrilled to hear it's the best vacuum cleaner you've purchased in many years. We hope you continue to enjoy your new vacuum cleaner.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Thank you Hoover you never fail..
Thank you Hoover you never fail..
It’s been going many years and it’s still got good service and still good prices on there appliancies…
I had a very Good price on my hoover
I had Free delivery
And it came Very quick delivery next day
And it’s a super hoover! LOVE IT!
Thank you Hoover 🤗
25 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Jeannette Benton,
Thank you so much for your amazing review!
We're thrilled to hear that Hoover has continued to meet your expectations over the years. It's wonderful to know you're loving your new appliance!
Your continued loyalty and kind words mean a great deal to us. Thank you for choosing Hoover, and we hope you continue to enjoy your new machine.
Kind Regards,
Chelsie
Haier | Hoover | Candy
First product faulty/damaged.
First product faulty/damaged.
Got in touch with customer services, was sorted out very efficiently arranged for return and was able to reorder easily.
Fast delivery as well.
24 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Will,
Thank you for taking the time to leave us a review.
We're sorry to hear that your first product arrived faulty, but we're pleased that our customer service team was able to resolve the issue quickly and efficiently. It's great to know that the return process was straightforward, reordering was easy, and your replacement was delivered promptly.
We appreciate your patience and understanding, and we're delighted we were able to turn your experience around. Thank you for choosing Hoover, and we hope you enjoy your new appliance.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Excellent range of vacuum cleaners at…
Excellent range of vacuum cleaners at very competitive prices. Tools and instruction leaflet included. Speedy delivery. Good sturdy packaging. So far, picks up much better on our very deep pile carpets than my previous machine (which was considerably more expensive. Tools store usefully on the cleaner so can be moved around the rooms without several trips.
18 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Mr & Mrs Goldthorpe,
Thank you for your fantastic review!
We're delighted to hear that you're pleased with your new vacuum cleaner and that it has performed so well on your deep pile carpets.
We're also pleased that the tool storage has made cleaning around your home even more convenient. Thank you for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy your new vacuum cleaner.
Kind Regards,
Chelsie
Haier | Hoover | Candy
These new products from Hoover are a…
These new products from Hoover are a game changer! really well built and lots of features.
23 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon C Gladden,
Thank you for your fantastic review!
We're delighted to hear that you're enjoying your new Hoover product and that you're impressed with both the build quality and the features.
We truly appreciate your support and hope you continue to enjoy your Hoover appliance for many years to come!
Kind Regards,
Chelsie
Haier | Hoover | Candy
everything is just wrong appointments…
everything is just wrong appointments attitude won’t be getting one of there machines again very disappointed
23 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Louise Cole,
Thank you for taking the time to leave a review.
We are very sorry to hear about your experience and disappointed to learn that we have not met your expectations. We understand how frustrating issues with appointments and customer service can be, and we sincerely apologise for the inconvenience and upset this has caused.
We would like the opportunity to investigate your concerns further and see how we can help. Please email us at social.media@hoovercandy.com with your full name, address, and a copy of your review, and our team will be more than happy to look into this matter for you.
We appreciate your feedback and hope to have the chance to resolve your concerns.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Can't get a re-arranged appointment. Engineer did not bring the replacement part.
The light failed in my fridge, this is an LED board and not just a simple light bulb. Difficult enough to get an appointment, but when the engineer came, he didn't even have the replacement part. "Problem with the system" or something. Still waiting for a new appointment 13 days later. Tried the service team number but the voice system was a total failure, it couldn't convert my speech into the correct name/address/postcode. The live chat and WhatsApp don't seem to work either. I have worked alongside customer service as a Quality Professional and this is awful. I don't think I will be buying their brands again.
22 June 2026
Unprompted review
Reply from Hoover UK
Good morning Clayton
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and appreciate how frustrating this situation must have been. We understand your disappointment, particularly after waiting for an engineer appointment only to find that the required part was not available.
We would like the opportunity to look into your concerns further and understand what happened. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Jackie
The Hoover Team
Kind regards
My upright HL5 cleaner.
My upright HL5 cleaner was delivered the very next day, I was pleasantly surprised. The assembly instructions were easy to understand and when everything was together the machine works really well. Its true what the instructions and some users say, its quite hard to push the machine on deep pile carpets when you have the brush rotating and the suction setting on 'Maximum' but sliding the control back a touch makes things very much easier and the carpet still gets cleaned well. The only thing I had bother with was tying to register for the 5 year guarantee, I used a phone number given but it sent me to an outside warranty company that tried to sell me their cover, not likely! I ended up with the correct one and used Hoover 'Chat robot', it was all done in a few mins, brilliant idea!
14 June 2026
Unprompted review
Reply from Hoover UK
Good morning Mr Jeffrey
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that your HL5 upright vacuum was delivered so quickly and that you found the assembly process straightforward. It's great to know that you're pleased with the cleaning performance and that adjusting the suction settings helped make cleaning your deep pile carpets more comfortable while still achieving excellent results.
We also appreciate your feedback regarding the guarantee registration process. We're sorry to hear you initially experienced some confusion, but we're pleased that you were able to complete the registration successfully using our online chat service and found it quick and easy to use.
Thank you again for your valuable feedback and for choosing Hoover.
Kind regards
Jackie
The Hoover Team
Best Price and incredibly fast…
Best Price and incredibly fast delivery... brilliant service.
14 June 2026
Unprompted review
Reply from Hoover UK
Good morning
Thank you for your wonderful feedback. We're delighted to hear that you were pleased with both our pricing and the speed of delivery. Your kind comments are greatly appreciated, and we're thrilled that you had such a positive experience with our service.
Kind regards
Jackie
The Hoover team
Quality value choice and easy to…
Quality value choice and easy to navigate website with comparable prices to other retailers. Good 10% discount appreciated for new customers excellent idea.
11 June 2026
Unprompted review
Reply from Hoover UK
Good morning David
Thank you for your fantastic review.
We're delighted to hear that you found our website easy to navigate and enjoyed the quality, value, and range of products available. It's also great to know that our prices compared well with other retailers and that you were able to take advantage of our 10% new customer discount.
We really appreciate your feedback and are pleased that the offer helped make your shopping experience even better.
Kind regards
Jackie
The Hoover Team
Great deal, and really good cordless vac
Great deal, great cordless hoover at a great price, and Hoover takes Blue Light also. Delivery very quick - but - the on line 5 year warranty registration doesn't work, details are all correct but then the website says there's a problem and can't proceed but won't say why. Hopefully I'll not need it, but Hoover need to get this fixed. Otherwise would be a 5*
16 June 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Steve
Thank you for taking the time to leave your review.
We're delighted to hear that you're pleased with your new cordless vacuum and that you were able to take advantage of our Blue Light discount. It's also great to know that your order arrived quickly and that you're happy with the value for money.
We're sorry to hear that you experienced difficulties registering your 5-year warranty online. We appreciate you bringing this to our attention, and your feedback regarding the registration process has been noted. We understand how frustrating this can be and will ensure your comments are passed on to the relevant team for review.
Thank you again for your feedback and for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team.
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