Frustrating to hold to talk to an actual person to find they can give no more information than online. Asked for a manager to call me to be told that I will need to call again next week! To chase par... See more
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Review summary
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Reviews shaping this summary
My enquiry was for Haier washing machine (out of warranty but has parts cover). Funny automated questions to start & then real humans & put through to out of warranty dept. Slightly unclear line with... See more
Company replied
Needed to cancel my repair due to illness, but the process was ridiculous. Website was down, chat was useless, automated phone menu was infuriating. First customer service person couldn’t help so tr... See more
Company replied
2nd hoover product to be delivered that is damaged, this time the sides of the dish washer were all badly dented in and im still waiting for hoover to contact me about sending a replacement out, bef... See more
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Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Contact info
United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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People also looked at
I've had a Shark vacuum for years I…
I've had a Shark vacuum for years I thought it was good ,but the Hoover is far better , it cleans brilliantly,it's far lighter than the Shark and half the price.
I would highly recommend this vacuum cleaner
2 August 2026
Unprompted review
Reply from Hoover UK
Good morning, Mr Raymond Lambert
Thank you for taking the time to leave your review.
We are delighted to hear that you are so pleased with your new Hoover vacuum cleaner.
It's great to know that you found it lighter, offers excellent cleaning performance, and represents great value for money compared with your previous vacuum.
Thank you for your recommendation, and we hope you continue to enjoy using your Hoover appliance.
Kind regards,
Fiona
The Hoover Candy Team
Very helpful lady on the phone
Very helpful lady on the phone. I had already had an engineer out and needed another visit.
31 July 2026
Unprompted review
Reply from Hoover UK
Good morning Susan
Thank you for taking the time to leave your review.
We are delighted to hear that you found our advisor to be very helpful and that they were able to assist you in arranging the follow-up engineer visit.
We appreciate your kind comments and thank you for choosing Candy. We hope your appliance is now fully resolved and continues to perform well.
Kind regards,
Jackie
The Hoover Team
Hoover oven can’t bake a cake or flan, it sucks!
Our new build had a Hoover oven, they should stick to vacuum cleaners as this oven sucks!!
So we have a built in double oven (H09dc3ub308bi), after a couple of weeks of trying every oven setting we realised this can’t bake a cake or flan for ….!
I then got a temp probe and when set to 150c it was swinging from 90c to 190c. Engineer came out and despite explicitly explaining the problem he didn’t have a thermostat so we had another weeks wait.
The new thermostat improved things slightly but we’ve still got temp swings of +/- 20% or more. Engineer came out again, confirmed the temp swings and said he would check with technical. Couple of weeks have gone by and nothing!
Sent a complaint to Hoover with all the above and they were not the sharpest of knives as their response was we will check with technical team, so I explained we had been waiting weeks without resolution so come and get the oven as we don’t want it or a replacement as google reviews also highlight other people have had the wxact same issue as us, this can’t bake a cake for ….!
12.08.26 Update: Hoover have finally agreed to replace the oven with a different model, hopefully this one is better, have changed the reviews to 3 stars until we see what the new one is like.
2 August 2026
Unprompted review
Reply from Hoover UK
Good morning, Clive,
Thank you for taking the time to leave your review.
We are sorry to hear about the issues you have experienced with your oven and appreciate how frustrating this has been, particularly after multiple engineer visits and the time you have spent trying to resolve the matter.
I have reviewed your case and can see that it is currently being investigated. Our team is liaising internally to obtain further information and will respond to you as soon as an update is available.
We appreciate your patience while we complete our investigation and apologise for the inconvenience caused.
Kind regards,
Fiona
The Hoover Candy Team
Didn't receive help need staff very…
Didn't receive help need staff very unhelpful trying to book repair and wasn't able to
2 August 2026
Unprompted review
Reply from Hoover UK
Good morning, Lesleyann
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise that you were unable to book a repair.
We are also sorry to hear that you found our team unhelpful. This is not the level of customer service we aim to provide, and we appreciate you bringing this to our attention.
We would like the opportunity to investigate your experience and assist you further. Please email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com, and we will look into this for you.
Kind regards,
Fiona
The Hoover Candy Team
Poor after sales AI and IVR
The IVR system only allows voice input, yet its voice recognition is so poor that I wasted around 10 minutes repeatedly trying to make it understand me before I could finally speak to a human agent.
The online chat and appointment-booking service were no better. It was impossible to book an appointment online. We had previously serviced the appliance, but the AI claimed that I don’t have profile created. I input some text to get through but the AI agent finally responded it could not make an appointment and i have to call to make repair appointment.
Hoover seriously needs to improve both its automated telephone system, AI and its record-keeping. Customers should not have to waste this much time simply trying to arrange a service appointment.
2 August 2026
Unprompted review
Reply from Hoover UK
We're sorry to hear about your experience and sincerely apologise for the frustration caused. We appreciate your feedback regarding our automated phone system and online booking process, and we'll ensure your comments are shared with the relevant teams as we continue to improve our services. Please email us on social.media@hoovercandy.com - so we can assist you further if required.
Kind Regards
Hoover Team
Reply from Hoover UK
Thank you for your fantastic review! We're delighted to hear your purchase was easy and that your appliance was delivered so quickly. We hope you enjoy your new Hoover.
Kind Regards
Hoover Team
Quality products always fast service…
Quality products always fast service and after sales good warranties friendy advises on phone helpful in every way I just think hoover product out match others on market first class all round
2 August 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Bob,
Thank you very much for sharing your thoughts here. We are glad to hear you are happy with our products and the advice you have received from my colleagues. We do appreciate you taking the time to leave a review.
Kind Regards,
Alina
Haier Hoover Candy Team
The lady wasn’t helpful at all I’ve…
The lady wasn’t helpful at all I’ve been without a washer now for nearly 3 weeks and further don’t know how long, the engineer said it’s going to cost more to fix than washer it’s self, and the parts out of stock how long I’m I going to be without a washer it’s a joke hoover
2 August 2026
Unprompted review
Reply from Hoover UK
We're sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is not the level of service we aim to provide. Please email us at social.media@hoovercandy.com with your details so we can review your case and do our best to help resolve this for you.
Kind Regards
Hoover Team
Product is very efficient as expected…
Product is very efficient as expected from Hoover but wait to see if durable over time
1 August 2026
Unprompted review
Reply from Hoover UK
Thank you for your review. We're delighted to hear you're pleased with your appliance so far, and we hope it continues to meet your expectations for many years to come. Enjoy your new Hoover!
Kind Regards
Hoover Team
Very quick delivery and nice and easy…
Very quick delivery and nice and easy to use vacuum.
27 July 2026
Unprompted review
Reply from Hoover UK
Good Morning,
Thank you for your review! We are very glad to hear you are happy with your new vacuum and service you have received.
Kind Regards,
Alina
Haier Hoover Candy Team
AI was not very good
AI was not very good, however once I was transferred to an operator the service was extremely good
1 August 2026
Unprompted review
Reply from Hoover UK
Good Morning Sharon,
Thank you for taking the time to share your experience with us.
We appreciate your honest feedback as we continuously work on improving our services. I am glad to hear my colleague was able to offer you the support you needed.
Kind regards,
Alina
Haier Hoover Candy Team
Don't put erroneous statements on delivery notes.
Product seems excellent, & delivery all good but I object to erroneous statements (attributed to me), that I never made being attributed to me on the signed delivery note.
24 July 2026
Unprompted review
Reply from Hoover UK
Thank you for your feedback. We're pleased to hear you're happy with your product and that the delivery went well. We're sorry to hear about your concerns regarding the delivery note. Please email us at social.media@hoovercandy.com with your details so we can look into this further for you.
Kind Regards
Hoover Team
Hoover condenser dryer plug overheated…
Hoover condenser dryer plug overheated and caused flames. The plug melted into the socket. Absolutely awful customer service from Hoover, rude, no accountability or recognition how dangerous this event was. I will never buy a Hoover product again.
1 August 2026
Unprompted review
Reply from Hoover UK
We're very sorry to hear about your experience, and we sincerely apologise for the distress this incident has caused. We take reports of this nature very seriously. Please email us at social.media@hoovercandy.com with your details so we can review your case fully and do our best to assist you.
Kind Regards
Hoover Team
Patient guidance, problem resolved
Patient, detailed guidance. Considerate and encouraging. Problem resolved.
31 July 2026
Unprompted review
Reply from Hoover UK
Thank you for your wonderful feedback. We're delighted to hear that you received patient, detailed support and that your issue was resolved. We really appreciate you taking the time to share your experience.
Kind Regards
Hoover Team
The Hoover machine experience
The Hoover machine that was bought 8 months ago has stopped working.
Contacted the warranty company general and domestic and booked in an appointment to rectify the problem.
The booking was a week from the first reported issue and a time of between 14.30 to 16.30 given for an engineer to attend.
It’s 19.49 now and still no engineer, contacted the customer service at 16.45 to be told to wait until 18.00.
Bought the machine from John Lewis with a 5 year warranty. Not the service expected, took a day off work specifically for this.
Worse than this service is the terrible AI you have to engage with, no clue whatsoever.
All in all not happy. An appliance that hasn’t lasted a year, a service engineer that failed to come at the designated time and the very poor customer service.
If you can not provide a service don’t offer it and let the consumer save their money and go else where.
31 July 2026
Unprompted review
Reply from Hoover UK
We're sorry to hear about your experience and sincerely apologise for the frustration caused. This is not the standard of service we aim to provide. Please email us at social.media@hoovercandy.com with your details so we can review your case and do our best to help resolve this for you.
Kind Regards
Hoover Team
vax service ste outstanding highly…
vax service ste outstanding highly recommend reasonable prices don't threw ur hovers away ste refurbished like new doesn't rip u off
31 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Mike Gaskell
Thank you for taking the time to leave your review.
We appreciate your feedback and are pleased to hear that you had a positive experience with the service you received from vax service Ste.
It is great to know that you value the quality of the refurbishment service, pricing, and the support provided. We understand the importance of helping customers get the most from their appliances.
Thank you for sharing your experience.
Kind regards,
Fiona
The Hoover Candy Team
Having to deal with your AI assistant…
Having to deal with your AI assistant is a horrible experience, which makes me seriously question hoover as a brand. Also, having to wait longer than 28 days for you to repair an 8 month old dishwasher is poor
31 July 2026
Unprompted review
Reply from Hoover UK
We're sorry to hear about your experience and understand your frustration. This isn't the level of service we aim to provide. Please email us at social.media@hoovercandy.com with your details so we can look into your case further and do our best to help.
Kind Regards
Hoover Team
The actual phone conversation with a…
The actual phone conversation with a human was long awaited for. Took me 30 mins and numerous repetitive questions from an AI to actually get through to speak to a human. The human I spoke to was very helpful and perhaps lessons should be learned from this
31 July 2026
Unprompted review
Reply from Hoover UK
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We're pleased to hear that the colleague you spoke with was helpful, and we'll ensure your feedback is noted as we continue to review and improve our customer service experience.
Kind Regards
Hoover Team
Disgusting service!
I have had an afternoon of work unpaid to be available for the engineer to come & he hasn’t turned up. I have now chased it to be told he’s off sick. No one from Hoover has contacted me & I have now lost money.
Person on Customer Service won’t give me a first call so as not to loose more money. I ask for supervisor but told they are not taking call! The whole situation is disgusting!!!!!
31 July 2026
Unprompted review
Reply from Hoover UK
We're sorry to hear about your experience. We completely understand how frustrating this has been for you. Please email us at social.media@hoovercandy.com with your details so we can look into what happened and do our best to help resolve this for you.
Kind Regards
Hoover Team
Enquiry - faulty washing machine
Emily was very helpful and explained all
my options thoroughly
30 July 2026
Unprompted review
Reply from Hoover UK
Thank you for your kind review. We're so pleased to hear Emily was able to explain all of your options clearly and provide helpful support. We'll be sure to pass your feedback.
Kind Regards
Hoover Team
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