Frustrating to hold to talk to an actual person to find they can give no more information than online. Asked for a manager to call me to be told that I will need to call again next week! To chase par... See more
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Review summary
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You only get through to an autmated machine and the voice asks the same question over and over , and if she can,t pass you to a real person you have to go all through it again and again. The contact w... See more
Company replied
The new automated phone answering service is awful. 13 mins repeating my name and postcode to try and get it to recognise them. It then heard me swearing at my husband saying I just want to talk to... See more
Company replied
The ai is an absolute nightmare. Once finally speaking to agent it got better. Disappointed appliance came faulty
Company replied
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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The lady I spoke with was really nice…
The lady I spoke with was really nice and helpful
3 August 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Julie Landless,
Thank you for your wonderful review!
We're delighted to hear that the member of our team you spoke with was so friendly and helpful. Providing excellent customer service is something we take great pride in, so it's lovely to know you had such a positive experience.
Thank you for choosing Hoover. We truly appreciate your support.
Kind Regards,
Chelsie
Haier | Hoover | Candy
The AI telephone system was absolute…
The AI telephone system was absolute torture. Please just employ real people to answer the phone and have AI assist them to be more efficient.
3 August 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Ashley,
Thank you for taking the time to share your feedback.
I'm very sorry to hear the difficulties you have had trying to contact us. This is not the level of service we aim to provide, and I appreciate you bringing this to our attention.
We would love the opportunity to investigate this for you. If you could kindly provide your full name, address including post code and a copy of your review to social.media@hoovercandy.com we will be more than happy to look into this.
We appreciate the time you have taken to bring this to our attention and look forward to hearing from you to investigate this.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Talking to a robot 🤬🤬
Spent the first 45 minutes talking to a robot eventually I was put trough to a human my stress levels went trough the roof 🤬🤬
3 August 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Dawn,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration this has caused. We understand how upsetting it must have been to spend so long trying to get through to a member of our team, and we're sorry that this left you feeling so stressed.
Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. We would appreciate the opportunity to investigate this matter for you. Our team will be happy to look into this for you.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Hoover.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Great advisor on phone
3 August 2026
Unprompted review
Reply from Hoover UK
Good Afternoon HeidiPeters,
Thank you for your wonderful review!
We're delighted to hear that you had a positive experience with our customer service advisor. Providing friendly and helpful support is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you for choosing Hoover. We truly appreciate your support and hope to assist you again in the future!
Kind Regards,
Chelsie
Haier | Hoover | Candy
I had to cancel my appliance and the…
I had to cancel my appliance and the customer service assistant was helpful, efficient and very polite, he sorted my request quickly. Thank you
3 August 2026
Unprompted review
Reply from Hoover UK
Good Afternoon S. Cottrell,
Thank you for your fantastic review!
We're delighted to hear that our customer service colleague was able to assist you with your cancellation request in such a helpful, efficient, and polite manner.
Thank you for taking the time to share your experience and for choosing Hoover.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Engineer did not turn up regardless of…
Engineer did not turn up regardless of sending their time and date of appointment. Call center has to rebook for 5/08/2026. Then message and email arrived and got 5 and 6 of August, double booking although the agent said he cancelled the 6 of August. Is this a joke? Waited today I have to be absent on my work just for today appointment. Not satisfied with no fridge and freezer for a week now.
3 August 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Maria,
We are really sorry to read about your recent experience with our engineering team and we can certainly understand your disappointment. We sincerely appreciate your feedback as this allows us to improve the quality of our services. If there is anything further we can do please let us know.
Please could you email your name, address, and your review to social.media@hoovercandy.com and we can look into the engineering appointments for you.
Kind Regards,
Alina
Haier Hoover Candy Team
Great
Great . Fast delivery . I’ve ordered an additional attachment
Yet to revive that .
22 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Liz,
It is great to know you are enjoying your new appliance. Thank you so much for taking the time t share your experience.
Kind regards,
Alina
Haier Hoover Candy Team
Really good hoover
Really good hoover. Very easy ordering and fast delivery. Would certainly buy again
29 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Theresa,
Thank you for your review! We are very glad to hear you are happy with your new hoover and the delivery service you have received.
Kind Regards,
Alina
Haier Hoover Candy Team
value for money great product
30 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Desmond,
We are pleased to know you are happy with your product and we appreciate you taking the time to write a review.
Kind regards,
Alina
Haier Hoover Candy Team
Completely unhelpful
3 August 2026
Unprompted review
Reply from Hoover UK
Good Afternoon William,
We’re very sorry to hear about your poor experience. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
Haier Hoover Candy Team
Fantastic purchase so light and easy to…
Fantastic purchase so light and easy to use Iove the light feature too. Definitely worth buying
3 August 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Kim,
We are happy to know you are enjoying your new appliance, thank you very much for leaving a review.
Kind regards,
Alina
Haier Hoover Candy Team
Getting through to Hoover was not a…
Getting through to Hoover was not a good experience, it is a computer and she didn’t recognise our postcode as we are a new build, I had to repeat the number five times, my husband had a stroke a couple of weeks ago so I found the whole process very trying. When I did finally get through to a person they were helpful. My two month old Hoover fridge/freezer broke down. I had to wait a week for the repair man to come out and he said it was the circuit board and he would order a new one. Just chased it up again this morning, through the computer who again didn’t recognise the postcode and after numerous attempts finally put me through to a human, they were great when I got through and are sending me a new Fridge freezer Friday hopefully but getting through to someone is a nightmare.
3 August 2026
Unprompted review
Reply from Hoover UK
Good Afternoon,
Thank you very much for taking the time to share your recent experience. We are sorry to read about your difficulties with our computer system, we can understand how frustrating this must have been.
We very much appreciate all feedback from our customers as this allows us to relay this back to our quality and product departments for improvements and future development. We are glad to know our colleagues were able to provide a resolution in the end. If there is anything further we can do please let us know, you can reach out to us at social.media@hoovercandy.com
Kind Regards,
Alina
Haier Hoover Candy Team
I spent 20 mins talking to a robot…
I spent 20 mins talking to a robot which finally told me my appliance had an extended warranty but couldn’t help me further. It eventually transferred me to a human that told me I didn’t have an extended warranty. AI being wrong as usual
3 August 2026
Unprompted review
Reply from Hoover UK
We're sorry to hear about your experience and apologise for any frustration caused. We appreciate your feedback regarding our AI system, and we'll ensure your comments are shared with the relevant team as we continue to improve our service.
Kind Regards
Ismaeel
Hoover Team
Very Friendly Professional Staff Many…
Very Friendly Professional Staff Many Thanks David Anthony Ings
31 July 2026
Unprompted review
Reply from Hoover UK
Thank you for your wonderful review! We're delighted to hear you found our team friendly and professional. We really appreciate your kind words and your support.
Kind Regards
Ismaeel
Hoover Team
Your AI system is dreadful
Your AI system is dreadful, I spent over 5 minutes trying to spell my postcode out.
3 August 2026
Unprompted review
Reply from Hoover UK
We're sorry to hear about your experience and apologise for the frustration caused. We appreciate your feedback regarding our AI system, and we'll ensure your comments are shared with the relevant team as we continue to improve our service.
Kind Regards
Ismaeel
Hoover Team
An hour before the technician was due…
An hour before the technician was due to arrive in got a message to say that my booking change. This is unacceptable this appointment was booked over a week ago do enough notice should have been give.
3 August 2026
Unprompted review
Reply from Hoover UK
We're sorry to hear your appointment was changed at short notice and apologise for the inconvenience caused. Please email us at social.media@hoovercandy.com with your details so we can look into this further for you.
Kind Regards
Ismaeel
Hoover Team
I've had a Shark vacuum for years I…
I've had a Shark vacuum for years I thought it was good ,but the Hoover is far better , it cleans brilliantly,it's far lighter than the Shark and half the price.
I would highly recommend this vacuum cleaner
2 August 2026
Unprompted review
Reply from Hoover UK
Good morning, Mr Raymond Lambert
Thank you for taking the time to leave your review.
We are delighted to hear that you are so pleased with your new Hoover vacuum cleaner.
It's great to know that you found it lighter, offers excellent cleaning performance, and represents great value for money compared with your previous vacuum.
Thank you for your recommendation, and we hope you continue to enjoy using your Hoover appliance.
Kind regards,
Fiona
The Hoover Candy Team
Very helpful lady on the phone
Very helpful lady on the phone. I had already had an engineer out and needed another visit.
31 July 2026
Unprompted review
Reply from Hoover UK
Good morning Susan
Thank you for taking the time to leave your review.
We are delighted to hear that you found our advisor to be very helpful and that they were able to assist you in arranging the follow-up engineer visit.
We appreciate your kind comments and thank you for choosing Candy. We hope your appliance is now fully resolved and continues to perform well.
Kind regards,
Jackie
The Hoover Team
Hoover oven can’t bake a cake or flan, it sucks!
Our new build had a Hoover oven, they should stick to vacuum cleaners as this oven sucks!!
So we have a built in double oven (H09dc3ub308bi), after a couple of weeks of trying every oven setting we realised this can’t bake a cake or flan for ….!
I then got a temp probe and when set to 150c it was swinging from 90c to 190c. Engineer came out and despite explicitly explaining the problem he didn’t have a thermostat so we had another weeks wait.
The new thermostat improved things slightly but we’ve still got temp swings of +/- 20% or more. Engineer came out again, confirmed the temp swings and said he would check with technical. Couple of weeks have gone by and nothing!
Sent a complaint to Hoover with all the above and they were not the sharpest of knives as their response was we will check with technical team, so I explained we had been waiting weeks without resolution so come and get the oven as we don’t want it or a replacement as google reviews also highlight other people have had the wxact same issue as us, this can’t bake a cake for ….!
2 August 2026
Unprompted review
Reply from Hoover UK
Good morning, Clive,
Thank you for taking the time to leave your review.
We are sorry to hear about the issues you have experienced with your oven and appreciate how frustrating this has been, particularly after multiple engineer visits and the time you have spent trying to resolve the matter.
I have reviewed your case and can see that it is currently being investigated. Our team is liaising internally to obtain further information and will respond to you as soon as an update is available.
We appreciate your patience while we complete our investigation and apologise for the inconvenience caused.
Kind regards,
Fiona
The Hoover Candy Team
Didn't receive help need staff very…
Didn't receive help need staff very unhelpful trying to book repair and wasn't able to
2 August 2026
Unprompted review
Reply from Hoover UK
Good morning, Lesleyann
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise that you were unable to book a repair.
We are also sorry to hear that you found our team unhelpful. This is not the level of customer service we aim to provide, and we appreciate you bringing this to our attention.
We would like the opportunity to investigate your experience and assist you further. Please email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com, and we will look into this for you.
Kind regards,
Fiona
The Hoover Candy Team
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