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Review summary
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I was never able to find a sofa that catered for all my sofa needs and finally found Honeypot! I was able choose the fabric colour and filling to suit what i needed. I was also able to have the sofa i... See more
Brilliant sofa. Delivered within a week, really firm and durable. Very impressed will buy from here again! Sofa assembled within 30 mins, love tracking updates came exactly on time!
Love my new sofa. Very well made and so comfortable. The delivery guys were awesome. They put my sofa together in minutes and were very helpful and friendly. Would recommend Honeypot 100%
Company details
Written by the company
Every house deserves to be made into a home. That means comfort, and comfort means quality – well crafted, well designed furniture that we can offer you at the lowest possible prices. We’re here to deliver you elegant and durable furniture as quickly, cheaply, and easily as possible – everything brand new, well packaged, and brought straight to your door.
Contact info
Honeypot furniture, Honeypot Lane, Colsterworth, NG33 5LY, Grantham, United Kingdom
- 01476 338771
- sales@honeypotfurniture.co.uk
- honeypotfurniture.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I unfortunately had a house fire 1 week…
I unfortunately had a house fire 1 week after receiving my brand new sofa. I called honeypot on the off chance that they may have some goodwill in their heart. T my surprise I was told they would send an assessor out to assess the damage. This was done within a week and I was told that honeypot would fix the sofa. We are now 7 months after the fire and I have been told for the first time today that honeypot do not cover these sorts of things. I have called continuously over the months. I have paid to have the sofa moved to storage and paid storage costs for 7 months to be told the sofa should have been out in the bin 7 months ago!!!! I am outraged. This company has made me loosing everything 10 times worse. The lady on the phone confirmed that if I went to any other company they would not help in this case. The different is when I asked Next if they could help after recieving their sofa a few days before the fire they said "no, sorry, we cannot". They didn't make me pay for storage for 7 months and moving costs and take a days holiday for an assessor that was not meant to be sent out. For reference the house fire was in July 2024. It has taken this long for honeypot the change their mind.
23 January 2025
Unprompted review
Reply from Honeypot Furniture
Thank you for your feedback Lisa. Again we sincerely apologise for the miscommunication and confusion caused. I am also terribly sorry for your loss. When you contacted us back in July 2024 in regards to this matter the customer service representative that you spoke to was unsure of what we could offer you in this circumstance so she asked a staff member that has been with our company for a longer time what we could offer you. Upon speaking to this staff member she offered you a furniture technician to come out and attempt to clean your sofa. This was a mistake made on behalf of the more senior staff member and thus our company because your 12 month manufacturing warranty on your sofa does not cover fire damage. I apologise that you were not directly told then this information and that it is not covered as it should be covered under your house insurance.
This staff member felt compassion for your losses and wanted to try to offer your a gesture of goodwill by sending this furniture technician out to your to clean your sofa. We paid for this service as a goodwill gesture for you. This was a mistake because it is not possible to clean a sofa in this situation and once the assessor came out and inspected your sofa they stated exactly this is your report. That the it is not possible to clean or repair this sofa.
We sincerely do apologise that this was poorly communicated to you after this appointment and your situation has brought additional training for some of our customer service members to light for me. We understand from a phone conversation that you had in November with one of our team members that you then moved your sofa into storage for 1-2 months, before your case came to light for me and I confirmed that this cleaning service should have unfortunately not been offered to you and that fire damages should be covered by your house insurance.
Our manufacturer make their warranty with specific guidelines, which we must adhere to and house insurance is expected to cover losses due to external factors and damages. In a response of compassion and goodwill our customer service team made a mistake by offering you a service, which was not even possible due to the extent of the damages to your sofa.
Good quality and service
Everything went well and furniture delivery was done with care.
Happy with the whole ordering process and with the quality of the furniture we ordered.
Slight downside on the day of delivery, which had had to be altered by the company, was that as a result, we had to make express limits as to the times we would be available on that day. That did not happen and we had to make last minute re-arrangements to make sure someone was in.
17 January 2025
Reply from Honeypot Furniture
Thank you for taking the time to leave your review. We’re thrilled to hear that you’re happy with the quality of the furniture and the care our delivery team took during the delivery process!
I do apologize for the inconvenience caused by the need to adjust the delivery time. I understand how frustrating it can be to have to rearrange your schedule at the last minute, especially when you’ve made specific arrangements based on the original delivery window. This is certainly something we are working to improve to ensure better communication and more reliable timing in the future.
We really appreciate your patience and understanding, and we're happy to hear that overall, you’re satisfied with your purchase. If there's anything else we can do for you, please don't hesitate to reach out.
Kind regards,
The Honeypot Team
Absolutely first class service
Absolutely first class service. Never ordered without seeing such a big purchase before, but we are so impressed!! Definitely recommend with no hesitation. Quality is fantastic, the delivery guys were fantastic as well.
21 January 2025
Reply from Honeypot Furniture
Thank you so much for your amazing review! We’re thrilled to hear that your first experience with us exceeded your expectations. We take great pride in offering top-quality products and service, and it’s wonderful to know that both the product and delivery team impressed you. Your recommendation means the world to us, and we’re so happy to have been a part of your purchase.
Kind Regards,
The Honeypot Team
Food beautiful
Food beautiful, staff really friendly. Atmosphere warm, comfortable and inviting.
17 January 2025
Unprompted review
Excellent service from ordering to delivery
Easy to order, kept informed on when delivery would be and delivered on exact date given and was able to track all the way. Very pleased
13 January 2025
From ordering to recieving took 4 day's…
From ordering to recieving took 4 day's absolutely amazing thank you so much.love my new suite .
13 January 2025
Love my new azzuro sofa and it's very…
Love my new azzuro sofa and it's very comfortable.
8 January 2025
Excellent service
Excellent service . On time delivery and guys were absolutely nice .Thank you
13 January 2025
Excellent communication from ordering…
Excellent communication from ordering to delivery, very pleasant and polite from customer service to delivery drivers, and when you have a problem it is dealt with very quickly, and all round great service. Oh and the settee we ordered was excellent and well made. Thank you honeypot.
7 January 2025
Reply from Honeypot Furniture
Thank you for taking the time to leave such a thoughtful review! We’re so glad to hear that you had a positive experience with us, from the ordering process all the way through to delivery. It's great to know our team—both customer service and delivery drivers—left a good impression. We're also delighted that you're pleased with the quality of your new settee.
Your feedback truly means a lot, and we’re happy we could provide you with the service you deserve. Should you need anything else in the future, we’ll be here to help!
Kind regards,
The Honeypot Team
Great furniture from a great company
So in a world where companies just want you money and run it's so refreshing to deal with a company that makes me kind of proud to be British, from start to finish the whole process was first class great coms very helpful delivery first class right up to install our suite in position, would I recommend them oh yes 1000% the quality is probably the best we've had price i was very pleased with so 2 happy people thank you very much.
8 January 2025
Excellent team worked together nothing…
Excellent team worked together nothing was too much trouble highly recommend..
7 January 2025
Lovely sofa had it for a month now and…
Lovely sofa had it for a month now and it’s perfect
11 December 2024
The company set everything up for us…
The company set everything up for us ,made sure everything was working. This reclining sofa is so comfortable, and so is the reclining chair. Fast delivery and the delivery men were so nice and friendly.
2 January 2025
Quick delivery
Quick delivery, helpful on delivery too.
First rate customer service.
Nice product.
2 January 2025
Got delivered a sofa and it was…
Got delivered a sofa and it was amazing! Had a minor issue and contacted the company it did take a while for a respond but now it is all sorted thanks to Robyn. Would highly recommend.
26 December 2024
Unprompted review
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