Have not heard back from them. I specifically stated I’m having chest/heart issues with their toys and I’ve been ignored. That’s really messed up, I expect more from them and now I can’t even use thei... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased the Hayden in August used once for about 15 mins and the end part that you insert into came unattached from the metal cage type part also it had a split which I thought was unacceptable. Con... See more
Company replied
Purchased the Warrior and it seems to be a solid product. Although it's been a few days since I've had it, it is a quality product. Fast charging, long battery life, and intense experience with the 7... See more
Company replied
I ordered toys from Honey Play Box in October 2024. Toy quality is supreme and I am very satisfied with them. However, after several months of use they broke and I contacted their support just t... See more
Company replied
Company details
About Honey Play Box®
Written by the company
🌟 Welcome to Honey Play Box®! 🌟
We're here to inspire your journey to pleasure and self-discovery with our diverse range of body-safe toys. From sleek designs to luxurious materials, our products cater to your unique desires.
Join our empowering community today on social!
Facebook | Twitter | Instagram | TikTok | YouTubeUnlock Joy - Say Yes to Honey Play Box®! ❤️
Contact info
14225 Telephone Ave, Unit D-E, 91710, Chino, United States
- +1 (201) 431-0712
- info@honeyplaybox.com
- honeyplaybox.com
3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love Oly 2
I love Oly 2, so small yet so powerful! The app feature makes it fun for a long distance play…. Awesome for phone sex…..just saying ❤️ top quality! I just love honey play box
6 May 2024
Unprompted review
Reply from Honey Play Box®
Thank you so much for your enthusiastic review! We're thrilled to hear that you love the Oly 2. It's great to know that its compact size and powerful features are making a difference for you. We're also glad you're enjoying the app feature for long-distance play. Your feedback about it being awesome for phone sex is much appreciated 😉.
We strive to provide top-quality products, and it's wonderful to see that reflected in your experience. Thanks for sharing the love for Honey Play Box! ❤️
This awesome device has some really powerful suction
This awesome device has the powerful suction action I need & want. It will take you to paradise quickly.
14 May 2024
Reply from Honey Play Box®
Thank you for taking the time to share your positive experience with our product. We're thrilled to hear that our device meets your expectations and provides the powerful suction action you desire. Your satisfaction is our top priority, and we're delighted that our product has helped you reach a state of relaxation and enjoyment. We appreciate your recommendation and are grateful for your support.
I had wrote and asked a question which…
I had wrote and asked a question which charger would fit the Hayden model so I ordered it and it was wrong again. I can’t seem to find one that will recharge this item.
14 May 2024
Reply from Honey Play Box®
Thank you for your feedback! We apologize for any inconvenience you've experienced. We have reissued the correct charging cable compatible with the Hayden model for you. Please check your mail for the replacement. We sincerely apologize for the trouble and hope that the new cable will successfully recharge your Hayden device. If you have any further questions or need additional assistance, please feel free to contact us
Reply from Honey Play Box®
Dear Thomas,
Thank you for your positive feedback. We are thrilled to hear that you are pleased with our product and the prompt delivery.
Your satisfaction is our top priority, and we are committed to providing our customers with the best possible experience. We are glad that we were able to meet your expectations and provide you with a great product and service.
We appreciate your support and look forward to serving you again in the future. If there is anything else we can do to assist you, please do not hesitate to contact us.
Best Regards,
Honeyplaybox Customer Service Team
Reply from Honey Play Box®
Dear Jeffery,
Thank you for your positive feedback. We are thrilled to hear that you are pleased with our product and the prompt delivery.
Your satisfaction is our top priority, and we are committed to providing our customers with the best possible experience. We are glad that we were able to meet your expectations and provide you with a great product and service.
We appreciate your support and look forward to serving you again in the future. If there is anything else we can do to assist you, please do not hesitate to contact us.
Best Regards,
Honeyplaybox Customer Service Team
Reply from Honey Play Box®
Dear Customer,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our checkout process user-friendly and appreciate the promptness of our shipping service.
Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. Our team works diligently to ensure a seamless shopping experience for our customers, and your feedback serves as a great encouragement to us.
We genuinely appreciate your support and look forward to serving you again in the future. Should you have any further inquiries or need assistance, please don't hesitate to reach out to us.
Thank you once again for choosing our products and for your valuable review.
Sincerely,
Honeyplaybox Customer Service Team
the product was awesome
15 April 2024
Reply from Honey Play Box®
"We're thrilled to hear that you had an awesome experience with our product! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Thank you for taking the time to share your positive feedback with us. We truly appreciate your support and look forward to serving you again in the future."
For starters
For starters, items were an inaccurate description. Wasn't enough pleasure for intended purpose. They were smaller than expected.
3 May 2024
Reply from Honey Play Box®
Dear Melinda,
Thank you for sharing your feedback with us. We genuinely appreciate your input, and we're sorry to hear that the product didn't meet your expectations in terms of providing the sensations you were hoping for.
Your feedback is invaluable as it helps us continually improve our products to better serve our customers. We will certainly take your comments into consideration as we make adjustments.
Sincerely,
HoneyPlayBox Customer Service Center
Easy to order online
Easy to order online, easy to choose, and I used a great discount code.
29 April 2024
Reply from Honey Play Box®
Dear Francellis,
Thank you for sharing your positive experience with Honey Playbox. We're delighted to hear that both our products and customer service have met your expectations.
Your recommendation means a lot to us and motivates us to continue striving for excellence. If there's anything else you need or any way we can further improve your experience, please don't hesitate to let us know.
Once again, thank you for your support and kind words.
Best Regards
HoneyPlayBox Customer Service Center
Efficient but put the guide in "orders" section
They are really efficient; however, in the "orders" section it would be very helpful to have the guide to follow the package from there and not going to your email to look for it.
23 April 2024
Reply from Honey Play Box®
Dear Jessica,
We take your suggestion very seriously and have fed back to our technical developers to implement your suggestion, and to thank you for your suggestion we have decided to send you a 25%off discount code as a token of our appreciation! The code will be sent to your email address, please remember to check it for confirmation! And we will send you the progress and results of optimizing this feature, thanks again for your contribution to the progress of Honey Play Box!
When I had an issue with my purchase…
When I had an issue with my purchase they fixed it right away. Their customer service people are also very nice and helpful.
29 April 2024
Reply from Honey Play Box®
Dear Arthur,
Thanks for your positive comment and feedback.
Your encouragement will keep us moving forward and continuing to improve our service.
If you have further suggestions, please contact us, and we will take them seriously.
Sincerely,
HoneyPlayBox Customer Service Center
Reply from Honey Play Box®
Dear Cynthia,
Thank you for sharing your positive experience with Honey Playbox. We're delighted to hear that both our products and customer service have met your expectations.
Your recommendation means a lot to us and motivates us to continue striving for excellence. If there's anything else you need or any way we can further improve your experience, please don't hesitate to let us know.
Once again, thank you for your support and kind words.
Best Regards
HoneyPlayBox Customer Service Center
Don’t buy from these crooks
First of all if you value your money don’t buy from this company. They are the definition of a criminal enterprise.
I purchased a product and it lasted two weeks before the battery crapped out. I sent in a request for warranty replacement, got ignored. Did it again a month later, IGNORED. Finally this month I was answered and was told that unless I send a 10 second video of the product NOT working, they won’t honor a replacement. When I told them I don’t have a phone that records, the response was basically too bad.
Bad products
Bad customer service.
Bad company
9 May 2024
Unprompted review
Reply from Honey Play Box®
Dear Customer,
I'm sincerely sorry to hear about your experience. This is not the standard of service we aim to provide, and I understand your frustration.
Firstly, please accept my apologies for the delayed order and lack of communication. I understand how disappointing it can be to not receive the products you're eagerly waiting for, and how more so when the company does not seem to care. We truly value our customers and your experience does not reflect that.
We truly appreciate your understanding and patience as we work to resolve this matter. Also, I assure you that your feedback about our customer service has been heard and we will use it to improve our service.
Should you decide to give us another chance, we'd be more than happy to assist you in making your experience better. In the meantime, we respect your decision and thank you for bringing these issues to our attention.
Again, we're deeply sorry for the inconvenience caused.
Best Regards
HoneyPlayBox Customer Service Center
Not good after prostate operation
Bulky and more information should be given for what I saw.
22 April 2024
Reply from Honey Play Box®
Dear Robert,
Thank you for sharing your feedback with us. We genuinely appreciate your input, and we're sorry to hear that the product didn't meet your expectations regarding providing the sensations you were hoping for.
Your feedback is invaluable as it helps us improve our products to serve our customers better. We will certainly consider your comments as we make adjustments.
Sincerely,
HoneyPlayBox Customer Service Center
Reply from Honey Play Box®
Dear Frank,
Thank you for sharing your positive experience with us. It brings us great joy to know that you love each item you've received from our company.
We strive to provide prompt and effective customer service, and it's gratifying to hear that we've been successful in resolving any concerns you've had.
We're also pleased to know that our quick shipping has added to your satisfaction. Your feedback motivates us to continue delivering high-quality products and efficient service.
Should you need any assistance in the future, remember that we're just one call or message away.
Thank you again for your kind words.
HoneyPlayBox Customer Service Center
Long Shipping
Not sure about the products I purchased, but the shipping was a real disappointment. Wanted the toys for a special getaway, and the proposed delivery date was perfect. HOWEVER....they use USPS which always puts another week or more into the delivery. Start using UPS or Fedex guys.....or be a whole lot more clear about when folks will receive your shipment.
6 May 2024
Reply from Honey Play Box®
Dear Russell,
Thank you for sharing your feedback with us. We genuinely appreciate your input, and we're sorry to hear that the delivery didn't meet your expectations.
Your feedback is invaluable as it helps us continually improve our service to better serve our customers. We will certainly consider your comments as we make adjustments.
Sincerely,
HoneyPlayBox Customer Service Center
Always receive quality products that…
Always receive quality products that are packaged very professionally, and the prices are extremely competitive
6 May 2024
Reply from Honey Play Box®
Dear Scott,
Thank you for sharing your positive experience with us. It brings us great joy to know that you love each item you've received from our company.
We strive to provide prompt and effective customer service, and it's gratifying to hear that we've been successful in resolving any concerns you've had.
We're also pleased to know that our quick shipping has added to your satisfaction. Your feedback motivates us to continue delivering high-quality products and efficient service.
Should you need any assistance in the future, remember that we're just one call or message away.
Thank you again for your kind words.
HoneyPlayBox Customer Service Center
good toy recommend to buy
18 April 2024
Reply from Honey Play Box®
Dear Richard,
Thank you for sharing your positive experience with us. It brings us great joy to know that you love each item you've received from our company.
We strive to provide prompt and effective customer service, and it's gratifying to hear that we've been successful in resolving any concerns you've had.
We're also pleased to know that our quick shipping has added to your satisfaction. Your feedback motivates us to continue delivering high-quality products and efficient service.
Should you need any assistance in the future, remember that we're just one call or message away.
Thank you again for your kind words.
HoneyPlayBox Customer Service Center
number 1 toy
My husband gifted this toy to me and i came so fast. Number one toy i would gift to my girlies!
18 April 2024
Reply from Honey Play Box®
Dear John,
Thank you for sharing your positive experience with Honey Playbox. We're delighted to hear that our products have met your expectations.
Your recommendation means a lot to us and motivates us to continue striving for excellence. If there's anything else you need or any way we can further improve your experience, please don't hesitate to let us know.
Once again, thank you for your support and kind words.
Best Regards
HoneyPlayBox Customer Service Center
Delivery was in a bag not a box could…
Delivery was in a bag not a box could tell what is was thanks a lot augh. Still have to try toy.
29 April 2024
Reply from Honey Play Box®
Dear Dave,
We appreciate your positive feedback and are thankful for your support. Your encouragement fuels our commitment to continually enhance our service.
Should you have additional insights or suggestions, we invite you to share them with us. We value your opinion and promise to take each recommendation into serious consideration.
With sincerity,
HoneyPlayBox Customer Service Center
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.