Honeydirect Reviews 1

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

3.2

Average

TrustScore 3 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Be Forewarned

I purchased two 100% Raw Manuka Honey. It said they were located in Australia. This honey is imported by Good Natured Inc in Las Vegas. I tried to contact the business to ask questions, and I haven't heard back from anyone. I did receive two containers of the 1200+ Manuka Honey, and the consistency is just like regular honey you'd buy at Walmart or similar places. I've been using high MGO-rated Manuka honey for years, and this consistency is suspicious. I received an email from the company after making a purchase, stating to reach out with any questions or concerns. I've sent messages to them and never heard back. Very suspicious.

1 March 2026
Unprompted review
Honeydirect logo

Reply from Honeydirect

Hi there, thank you for your review.

We’ve checked our records and have been unable to locate any order or prior communication matching your details. Please reach out to us directly using the contact email on our website with your order information so we can investigate further.

Regarding texture, most Manuka honey is creamed (or “whipped”), a standard process that creates a smooth, uniform consistency. Because of this, even high-grade Manuka honey can appear similar in texture to regular honey. Texture alone is not an indicator of authenticity—MGO ratings are verified through laboratory testing.

You can view our test results here:
https://honeydirect.us/pages/certificate-of-analysis

We apologize for any difficulty contacting us and are happy to assist once we receive your details.

In good health,

honeydirect.us

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look