Hone Health Reviews 

12,122
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 5,235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, personable, and taking the time to listen to their concerns. Many people felt heard and understood, with doctors explaining complex information clearly and offering various options. The overall service and user experience are frequently described as smooth, easy, and convenient, with appointments often on time. People frequently felt genuinely cared for, with many appreciating the professional and compassionate approach of the doctors. The organization's customer service and overall professionalism are frequently highlighted, ensuring a smooth and efficient process for users.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their knowledge,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism and efficiency of... See more

Customer service

Users describe positive interactions with customer service, often highlighting that their questions and... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the ease and convenience... See more

Product

Customers had ambiguous experiences with the product, with many expressing satisfaction, noting benefits such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Bevins is kind, patient, understanding, and appropriately inquisitive. I felt heard and understood. He explained things in a way I could comprehend and learned more in our first visit about my hea... See more

Rated 5 out of 5 stars

At first I was hesitant about the whole process but after my zoom call with the doctor, I felt more confident in moving forward with everything that my body is lacking at this time in my life.

Rated 5 out of 5 stars

Dr. Springs was just wonderful - she completely understood how I have been feeling and took the time to answer all my questions. She left me feeling greatly relieved that there is light at the end of... See more

Rated 5 out of 5 stars

As always the doctors at Hone health make the entire process smooth and easy. They actually listen to your concerns. I couldn’t imagine going anywhere else.


Company details

  1. Online Pharmacy
  2. Health Consultant
  3. Online Prescription Medication Vendor

Written by the company

Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age. Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment. Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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4.8

All reviews

(12,122)

4,774 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredibly simple incredibly easy

Incredibly simple incredibly easy. The doctors appointment was absolutely fantastic straight to the point reviewed. The lab results was offered multiple options very sincere and overall, so happy to be moving forward with Hone.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Hone Health

Dr. Garrison is great. He's very thorough and informative. I like the lab work and how in depth it is.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very detailed

Definitely tested more than my typical doctors office. Had an interesting and informative conversation with Dr.Anderson about what all my results mean. She was very kind and knowledgeable.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

I paid the lab fee and was told all…

I paid the lab fee and was told all numbers look good and nothing to be prescribed… that was 6 months ago and they bill me 25 every month…there is no way to find your credit card number on the profile…so frustrating and designed so that you have to dispute every month

11 February 2026
Unprompted review
Hone Health logo

Reply from Hone Health

We've requested more information about this review. Please respond to that request if this is a genuine review, and our team will be happy to take a closer look at the claims outlined.

Rated 1 out of 5 stars

Complete waste of my time and money.

I was never able to get the identity verification process to work, despite attempting it more than 10 times. I even emailed a copy of my ID and asked if they could manually verify it, but they refused.

Because I couldn't complete the verification, I initially missed my consultation and was charged a $50 no-show fee. To their credit, they eventually refunded the fee and provided a separate link so I could complete the consultation.

Unfortunately, the problems didn't end there. After I was charged for my prescriptions, the pharmacy informed me they could not ship my medication because my identity still had not been verified through the system. Again, no alternative method of verification was offered.

I spent well over an hour across multiple attempts trying to resolve these issues. Nearly every interaction was through AI or email support, and I was never able to speak with someone who could actually fix the problem.

I'm very comfortable with technology, so this wasn't a user error. The verification process simply didn't work, and there was no effective backup solution. In the end, I invested a significant amount of time, dealt with unnecessary frustration, and spent money without receiving the service or medication I signed up for. I cannot recommend this service based on my experience.

21 July 2026
Unprompted review
Hone Health logo

Reply from Hone Health

We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.

Rated 5 out of 5 stars

Knowledgeable Physician, Great Listener

My physician has been amazing and very supportive, helpful and a great listener. She’s very knowledgeable in this field and answers all questions. Very thorough. She’s been amazing since the first consult. The blood draw is easy. Wished I lived closer to a QD but that’s on me.

21 July 2026
Unprompted review
Hone Health logo

Reply from Hone Health

Thanks so much!

Rated 5 out of 5 stars

Easy to schedule

Easy to schedule, their team was exceptional at communicating through the process, and the Doctor was welcoming and approachable.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I love my doctor!

I love my doctor! She is very knowledgeable and completely in tune with lab results and how to fix issues effectively. I feel great! I am back! I am so thankful I found Hone, and that I was matched with Dr Kathy Swain-Jones. On top of that, it is much more affordable than going to a regular doctor (even with insurance), prescription arrives at my doorstep, the doctor's appointments are virtual, and Hone coordinates lab works for you. It doesn't get any easier than this. I 100% recommend you give this a try.

21 July 2026
Unprompted review

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