We purchased a set of side chairs a week ago and thought we didn't receive a confirmation email. I posted yesterday a complaining message. Today, we stand corrected! Last night I found the order confi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The leather bar stools with metal frames are of pretty good quality and feel sturdy. The only downside is the delivery time—since they ship from a warehouse in China, it takes quite a while to arrive.... See more
Company replied
Found these bar stools for a decent price here after looking everywhere else. They look very high-end and are comfy to sit on. Delivery was a bit slow and took a few extra days, but I'm satisfied over... See more
Company replied
The 4 dining chairs arrived very well-packaged and in good condition. They met our expectations in appearance and after 1-hour of easy manual assembly we are most pleased with our choice of the Home... See more
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Company details
Contact info
131 Continental Dr, Suite 305, 19713, Newark, United States
- +1 302-337-4447
- service@homeyfad.com
- homeyfad.com
3.0
Average
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The chairs are very vibrant and feel…
The chairs are very vibrant and feel nice. The only thing that would make it better if they could arrive sooner than 30 days
11 November 2025
Reply from Homeyfad
Dear Teresa Rineer,
Thank you so much for your feedback!
We are really glad to hear you like the chairs and that you are happy with the color and feel. We also appreciate your honest note about the delivery time. We understand that waiting can be frustrating, and we will continue working to improve shipping speed wherever possible.
Thank you again for your support!
Best regards,
HomeyFad
Horrible Experience - A Scam
Bookcase that I received was not what I ordered. It was cheap laminated wood, not actual wood as described online. No assembly instructions were provided either. Homeyfad is declining to issue me a refund. Furthermore, a scammer called pretending to be Homeyfad and was trying to scam me out of money in the form of a "return". Do not buy from this vendor
8 November 2025
Unprompted review
Reply from Homeyfad
Dear Catherine Botello,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and concern this situation has caused.
We have addressed your concerns through our email communications, where we provided you with detailed product specifications, assembly video instructions, and processed a partial refund for you.
Additionally, we take the issue of fraudulent activity very seriously. HomeyFad does not make unsolicited phone calls to customers. Any call claiming to represent us regarding returns or payments is fraudulent. Our only official channel of communication is through our support email: service@homeyfad.com. Please do not share any personal or payment information with unverified sources.
We truly value your business and are here to ensure your experience is resolved fairly and securely. If you have any further questions, please contact us directly at our official email.
Thank you for bringing this to our attention.
Sincerely,
HomeyFad Team
Buyer Beware!
I would urge everyone to stay away from this company. Their product descriptions on their website can be inaccurate, and when you receive the goods, and find out that you're not getting what was described, it is impossible to return the items. This is because they ship the goods directly from China and have no domestic return address. They advertise "free returns," but you have to pay for shipping to China. As it turns out, the shipping costs can be equal to, if not higher, than the price of the goods. They will not offer any help to pay for shipping even though they have misdescribed/mischaracterized the items on their website. Just an awful experience.
Update: As you can see from their response, they simply declare that the problem is me, not them (and they are the ultimate judges), and then fail to address the real problem that everyone should know: they make no accommodations for returns. They insist that you return the items to China, and this makes the cost of almost any return more than the price of the product. Any legitimate company doing business in the US would make it possible to return the items to a US address. As for the dispute in question, they claim that the image on the website matches the product. But since purchasing the product, they have taken down the link I purchased from and now list the same products on a different link (hence changing the images on the site). And even on the current website, they list the same chair as both "dark brown" and "red". The product is clearly brown (not "red" as described in my purchase order), and I provided photos to show that (they claim it's lighting, haha). But here again, even if there's a way in which I'm to blame, any respectable company would have a mechanism set up to help deal with situations where the buyer is confused or makes a mistake. There is no such mechanism. Thus, buyer beware!
1 October 2025
Unprompted review
Reply from Homeyfad
Dear Matthew Meyer,
Thank you for reaching out and for sharing your feedback. We’re truly sorry to hear that you’re disappointed with your recent purchase and we completely understand your concern regarding the color difference.
We’ve carefully reviewed your order and the product listing. The item you received matches the photos shown on our website; however, we understand that color tones can appear slightly different in person due to lighting, screen display settings, and individual perception. In fact, the color shown in the images is consistent with the actual product.
Therefore, according to our return policy statement, for returns that are not due to product quality issues or appearance defects, we offer a partial refund (excluding the shipping cost), and the return shipping cost will be the responsibility of the customer. You can view our full return policy here: https://homeyfad.com/pages/30-day-return-policy.
We hope for your understanding. If you need any assistance, please feel free to contact us at service@homeyfad.com — we’ll be happy to help.
We also truly appreciate your kind suggestion about improving the product description on our website. Your feedback is very valuable, and we’ll carefully review it to make sure our listings are clearer for future customers. Thank you again for sharing your thoughts with us!
Sincerely,
HomeyFad Team
Good communication but shipment took a…
Good communication but shipment took a while. Quality made product.
30 October 2025
Reply from Homeyfad
Dear Willy Ma,
Thank you for taking the time to leave a 4-star review and for your positive feedback on our product quality.
We truly appreciate you acknowledging our communication efforts. At the same time, we sincerely apologize for the longer-than-expected shipping time you experienced. We understand how important timely delivery is and are continuously working to improve our logistics processes.
It's wonderful to hear that you are satisfied with the quality of the product. Our team works hard to maintain high standards, and your comment is a great encouragement.
We value your business and hope to have the opportunity to serve you again in the future, with an even smoother experience.
Sincerely,
Homeyfad Team
Overall a positive experience
Overall a positive experience! We ended up having an issue with the product, despite this they were very communicative and accommodating. They helped us get a full refund and we are ready for our next order
30 October 2025
Unprompted review
Reply from Homeyfad
Dear Shiv P,
Thank you for sharing your experience!
We are sorry to hear there was an issue with the product, but we are really glad our team was able to communicate clearly and resolve it for you with a full refund.
We truly appreciate your understanding and support, and we look forward to helping you with your next order!
Best regards,
HomeyFad
Valid Product per the Ad
I was happy that the ad for the product I ordered was exactly what I received. I put the fixtures together and I am pleased. I still have to get them hung up in my cabin but electrician will handle that.
23 October 2025
Reply from Homeyfad
Dear Jim Whittaker,
Thank you so much for your feedback!
We are really glad to hear the product matched what you saw in the ad and that you are happy with how it turned out after assembly.
Thank you again for your support!
Best regards,
HomeyFad
great Customer service
great Customer service, they answer and accommodate my request towards my purchase on two end tables for my leaving room. I just hope my order does not take too long to arrive.
18 October 2025
Reply from Homeyfad
Dear Jose Preciado,
We are really glad to hear our customer service team was able to help and accommodate your request for your end tables.
We also appreciate your note about delivery time, and we understand the anticipation. We will do our best to ensure your order arrives as smoothly and quickly as possible.
Thank you again for your support!
Best regards,
HomeyFad
Reply from Homeyfad
Dear Patty Haley,
Thank you so much for your feedback!
We are really happy to hear you love the light and that it was worth the wait.
We truly appreciate your support!
Best regards,
HomeyFad
Great experience
I had a great experience! I purchased a wine rack and it was delivered in great condition and looks even better in person than online. Installation was straightforward and quality is fantastic. I highly recommend!
13 October 2025
Unprompted review
Reply from Homeyfad
Dear Jason,
Thank you so much for your kind feedback! We truly appreciate your recommendation and support!
If you ever need more, feel free to come back and check out our new arrivals and special offers.
Best regards,
HomeyFad
Excellent experience purchasing Bar Stools
The product matched the image and description, was made well, arrived on time, and customer service was very prompt and helpful.
6 October 2025
Unprompted review
Reply from Homeyfad
Dear Bill,
Thank you so much for your feedback! We are really glad to hear your bar stools arrived on time, matched the description, and that you are happy with the quality.
We truly appreciate your support!
Best regards,
HomeyFad
Item came damaged and of a completely…
Item came damaged and of a completely different stain color. Got the run around from customer service and eventually opened a dispute on my card. Went back and forth and they offered a refund if I cancelled the dispute. They then reneged on the refund.
1 June 2025
Unprompted review
Reply from Homeyfad
Dear Benjamin Glass,
We are deeply sorry to hear about the damaged item, the color discrepancy, and the profoundly frustrating experience you had with our service and refund process. The situation you described is unacceptable, and we offer our sincerest apologies.
Upon investigating this case, we confirm that a full refund for your order. It may take 7 business days to appear in your account.
We have also addressed the internal communication failure that led to the delay. Thank you for holding us accountable. We are committed to learning from this and doing better.
Sincerely,
HomeyFad Team
Fradulant Company
I ordered 2 furniture pieces about a week ago. After a couple days of waiting for a confirmation on shipping, I wrote to their Customer Service department requesting an estimated shipping date. After a day with no response (their website reads that they respond within 24 hours), I searched the company's reviews. I learned that shipping can take months and that some customers have reported receiving incomplete or never receiving their orders. Others reported receiving their order only to find that the furniture was defective, not what they had ordered, or of poor quality. I then requested a cancellation of my order (per my account, the items had not shipped) as their website reports a 30-day refund policy. I have requested a cancellation of my order every day for the last 3 days with no response from Homeyfad, and my order still shows as "not shipped." I have sent an email daily and left 2 messages on their Customer Service line (which is a generic voicemail service). No one responds in their chat option. I believe they are not a legitimate company. Yesterday I filed a dispute with my credit card company. As of today, my order remains "not shipped," and they are not responding to Email or phone.
28 September 2025
Unprompted review
Reply from Homeyfad
Dear Michelle Croissier,
We have successfully cancelled your order. The refund will be returned to your original payment method within 7 business days.
We are truly sorry to read about your experience and the significant frustration it has caused. Please accept our sincerest apologies for the delayed response and the concern this has raised about our company's legitimacy.
The primary reason for the communication delay was the recent public holiday period combined with time zone differences, which resulted in a higher-than-usual volume of inquiries and longer response times. This is not an excuse, but an explanation for our silence. We failed to meet our 24-hour response promise in this instance, and for that, we are deeply sorry.
We can confirm that we have prioritized your case and have sent you a detailed email directly today.
Company Legitimacy: We assure you that Homeyfad is a legitimate business. We understand why the lack of communication would lead to that conclusion, and we take full responsibility for creating that impression. We are actively reviewing our customer service processes to prevent such situations in the future.
We value your feedback as it helps us identify critical areas for improvement. We hope you will give us a chance to make things right and to provide a better experience in the future.
Sincerely,
Homeyfad Team
Beautiful bar stools and great customer service
We are really pleased with the 4 bar stools we purchased from Homeyfad. They look great and seem to be of good quality. They were easy to assemble. Homeyfad reached out to us after we ordered to make sure we were happy with the leather color. They respond to questions very quickly and we are really happy with the order.
23 September 2025
Unprompted review
Reply from Homeyfad
Dear Melanie Morrison,
We truly appreciate your support and are happy you had a great experience!
Best regards,
HomeyFad
Barstools are exactly as described.
The Barstools ordered was exactly as described. Shipping was slow, they were coming from China and with all the changing tariffs not too long. Packages were delivered in perfect condition and came with all parts and accessories to assemble. I only had one issue, there was no assembly instructions included, however, I am handy they went together pretty easy. The quality of the barstools is excellent and we get a lot of compliments on them.
19 September 2025
Unprompted review
Reply from Homeyfad
Dear Johnny Bowles,
We are really glad to hear the barstools arrived in perfect condition, matched the description, and that you are happy with the quality and look.
We appreciate your note about shipping time and missing instructions, and we will share this with our team for improvement. Thank you again for your support!
Best regards,
HomeyFad
Had to file a dispute with my credit card company
They sent an item that was *sort of* similar to the photos online, but definitely 1) not what I ordered, and 2) of low quality. They also did NOT send assembly instructions, and there were over 50 pieces to assemble! They were of no help via email, but my credit card company helped me to successfully dispute the charge. AVOID ordering from Homeyfad, and if you didn't get what you ordered, call your credit card company to get a refund!!!
26 September 2025
Unprompted review
Reply from Homeyfad
Dear Paul Fremeau,
We are deeply sorry to hear about your experience. Thank you for bringing this to our attention.
Your feedback is critically important to us. We take the issues you've raised very seriously.
To resolve this issue, we need your help. Could you please contact us directly at service@homeyfad.com with your order number? This will allow us to:
Fully investigate the specific error in our fulfillment process.
Understand the breakdown in our email communication.
Despite the credit card dispute being resolved, we believe in making things right. We would like to offer you a gesture of goodwill to compensate for the significant inconvenience and frustration this has caused.
We are committed to learning from this and improving our quality control and customer service. We hope to have the opportunity to restore your faith in us.
Sincerely,
Homeyfad Team
Excellent 👍
3 September 2025
Unprompted review
Reply from Homeyfad
Dear Lily,
Thank you again for your support!
Best regards,
HomeyFad
Sometimes, you get what you pay for!
Pleasant exchanges via email, but after we waited ~ 5 weeks for delivery, the items that arrived were of very poor quality. In addition, some of the details were actually crooked. So, I emailed Homeyfad and submitted photos, but instead of accommodating our request for return info, they kept trying to negotiate a discount. What a LONG and unpleasant experience this has been. I will not be ordering from Homeyfad again -- no matter how reasonable the price.
2 September 2025
Unprompted review
Reply from Homeyfad
Dear Veronika Benson,
Thank you for taking the time to leave this feedback, and we sincerely apologize that your experience with us fell so far short of expectations. We are truly sorry for the frustration caused by the delivery delay, the product quality issues, and especially for the unsatisfactory resolution process that followed.
The situation you described is not the standard we wish to uphold. While our initial intention in offering a partial refund is often to provide a swift and convenient solution for minor issues, we fully recognize that it was not an appropriate response for the significant quality problems you encountered with crooked details.
Thank you for holding us accountable. Your feedback is crucial, and we are using it to improve our product quality and customer service protocols. We wish you the best in your future endeavors.
Sincerely,
Homeyfad Team
Great customer service
I unfortunately received my item with broken glass.mica in customer service has been absolutely great in making things right. He has quickly responded to all my inquiries keeping me up to date on a fast resolution I greatly appreciate this. I would definitely keep doing business with this company
1 September 2025
Unprompted review
Reply from Homeyfad
Dear Margot Wilt,
Thank you so much for sharing your experience, and we are very sorry to hear your item arrived with broken glass.
We are really glad to know our customer service team, especially Mica, was able to assist you quickly and keep you updated throughout the resolution process. Your feedback means a lot, and we truly appreciate your patience and understanding.
Thank you again for your support, and we are happy to hear you would continue doing business with us.
Best regards,
HomeyFad
Great product and so qualitu
29 August 2025
Unprompted review
Reply from Homeyfad
Dear Betül Balaban,
Thank you so much for your feedback!
We are really glad to hear you are happy with the product and its quality.
We truly appreciate your support!
Best regards,
HomeyFad
I absolutely love this lamp
I absolutely love this lamp! The golden bird design is so elegant and adds a unique touch to my bedroom decor. The light is soft and warm, creating a cozy atmosphere, perfect for evenings. It’s sturdy, easy to assemble, and looks even better in person than in the photos. A wonderful addition to my home!
29 August 2025
Unprompted review
Reply from Homeyfad
Dear Yana,
Thank you so much for your kind feedback! We truly appreciate your support and are glad it is a wonderful addition to your home!
Best regards,
HomeyFad
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